Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with her online orderIt does appear our customer has been refunded $on December 01, The credit was applied to the Kohl's Charge ending in

We
deeply apologize for the disappointmentOn April 28, we placed all three gift
cards, totaling $1,500.00, in an available statusAs such, our customer is
welcome to go to the store and use these gift cardsPer store management, all
merchandise is still on hold to purchaseWe have also made
the business
decision to issue 1,Yes2You (Y2Y) Reward points, which accumulates to a $
reward certificateThis certificate will be sent, via email, on May
and will be redeemable through May

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just want to add that the date they have as refunded is January 11,Hopefully they meant and will try not to say they gave it to me Jan Thank you for your help in this matter
Regards,
*** ***

Our records indicate we received the item back in our inventoryWe have credited $back to the MasterCard ending in 9752, and apologize for the frustration this has caused the customerThe customer will see this credit in an average of seven days

We apologize for the inconvenience and frustration our customer
experienced with her most recent Kohls.com ordersIt appears we have issued
refunds for Orders 7040353109, XXXXXand Order These credits
were applied on December 14, to the Kohl's Charge ending in

We have called the customer and advised that we are sending a $gift card to her through the mailWe consider this matter to be resolved with the customer

We regret to hear of the customer's frustrations with Kohls.com order #1***Our records show the remaining return credit was processed on 12/11/back to the customer's accountIf the customer still desires the merchandise, they may contact us at ###-###-#### and we will honor the initial
price paidWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The lady at the return desk called her supervisor to come help meThe manager took my receipt and never gave it back I didn't ask for it because they already told me it was useless The funny thing is that I noticed the item had just gone in sale online as well Maybe they didn't want to refund me my amount because the item no longer costed that much

We
apologize for the disappointmentAs this was previously promised, we credited
$to the VISA card ending in 6888, on December 11, which will post in an
average of seven days

We regret the customer was out of the country and unable to redeem his coupon before it expiredRegrettably, we are unable to accommodate the request to honor the Kohl's CashWe apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has failed to resolve the issueThis matter is being referred to a legal court for resolution
Regards,
*** ***

We regret to learn the customer was unable to redeem his
Kohl's Cash before it expiredIt may have been blocked by the customer's
firewall or spam blockerWe advise the customer to add *** to
their contact list before placing future ordersRegrettably, once the redemption
dates
have passed, Kohls.com and our store registers will no longer accept
Kohl's Cash
As a gesture of goodwill and our commitment to customer
service, we would be more than happy to honor the Kohl's Cash value on a future
Kohls.com order, as a one-time courtesyThe customer should respond to this
complaint with their new Kohls.com order number, and we will credit them
accordinglyWe apologize for any disappointment

We are more than happy to research our customer's concernWe will reach out to our Corporate Refund department to inquire about our customer's refund Once a response is received, I will reach out to our customer and advise how we will proceed

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand behind my complaint as unresolved and will pursue further action regarding advertisement and deceptive business policies
Regards,
*** ***

We apologize for the inconvenience our customer has
experienced due to Order It appears a return was processed in full
on July 9, in the amount of $
This credit was applied to the Discover Card ending in

I have been waiting for Kohls to resolve this issue for over a month The response is just another tactic to waste more timeThere needs to be resolution to my complaint It should not take weeks to resolve

We will be more than happy to research our customer's concern, but more information is neededIs the customer able to attach a copy of the receipt to the complaint so we can partner with the store and research further

We are unable to locate
an order or details regarding her concernWe advise the customer reply with
the order number or e-mail address listed on the order so that we can research
this concern further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The response I received from Kohl's did not contain a resolution but simply asked if I knew the promo code I wanted applied I no longer remember the promo code but the discount percent was 20% and $off an order of $or more My order met that criteria I am only sorry that this matter was not addressed on the day I placed the order although I made several attempts to do so There were so many opportunities for things to have ended well