Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment; however, Blue Kohl's Cash does not have a
grace periodAs the Blue Kohl's Cash coupon is only valid for days from the
date the return took place, we respectfully decline the desired settlement
requestFor more information on our Kohl's Cash policy,
please reference the
following
link; https://cs.kohls.com/app/answers/detail/a_id/278/kw/Blue%20Kohl's%20Cash

***r Business Bureau:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have read the reply from your company and dont understand why they are asking me for a reciept for the clothes we got I was told that was why the corporate office was sending the refund in the first place I wish that we had not lost it or misplaced it and that was my question to the girl who had said I would get the refund by mail I gave her our address where we currently live and asked her if she would ask if I had the refund issued as a store credit would that make the proccess any faster cause school was about the start up and mom and dad got it for me for school and didnt want to wear old clothes for the first days of class my dad has always said that first impressions are the most important I undersand its our fault loosing the reciept and I dont want your company thinking I dont like the clothes the sell I do just not the ones mom and dad pickedSo if it can help in any way since mom and dad went to kohls then would a store credit be easier and ***r for all of us that way mom and dads choice of stores stays same and I dont end up using the money I saved and they chipped in at other stores or other priorities thats why they helped me save some of that moneyThat is probably why they picked the clothes out themselves cause they know priorities changed all the time with me anywayi hope this helps us all.
*** ***

We have reached out to our customer directly and agreed to apply a $credit to our customer;s Kohl's Charge ending in Please advise our customer to allow 3-business days for the credit to process

We have called the customer and advised that we are sending a $gift card to her through the mailWe consider this matter to be resolved with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The response I received from Kohl's did not contain a resolution but simply asked if I knew the promo code I wanted applied I no longer remember the promo code but the discount percent was 20% and $off an order of $or more My order met that criteria I am only sorry that this matter was not addressed on the day I placed the order although I made several attempts to do so There were so many opportunities for things to have ended well

We
apologize for the disappointmentAs this was previously promised, we credited
$to the VISA card ending in 6888, on December 11, which will post in an
average of seven days

We regret the customer was out of the country and unable to redeem his coupon before it expiredRegrettably, we are unable to accommodate the request to honor the Kohl's CashWe apologize for any additional disappointment

Our records show a return was processed for the missing item from Kohls.com order #*** on 10/30/The return was processed back to the customer's VISA ending ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerAt this time we request the customer to please advise of any product and/or receipt (0000/0000/0000/0) information
Once we have this information, we will work with appropriate channels to develop a resolution

Revdex.com:
It is quite impossible for me to provide rebate info since it isn't supplied by Kohl'sI have no computer or printerAssuming that your customers all have these luxuries is just ridiculousIt is also ridiculous to claim that you cannot provide the forms that need to be filled outI could have purchased this item locally and saved myself $in shipping costs, which is what I will do in the future instead of shopping at Kohl's.com!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

As we are still awaiting feedback from the store, we will reach out to our customer, via email, once a resolution is crafted

We apologize for our customers frustrationWe have credited our customer for the returned item on October 16, in the amount of $224.69, to her Kohl's Charge card ending in 9301, which will take an average of seven days to postOur customer received an additional credit for the shipping surcharge
in the amount of $32.10, on October 3, for a total credit of $We respectfully decline our customers request to be reimbursement for the handyman work

I have been waiting for Kohls to resolve this issue for over a month The response is just another tactic to waste more timeThere needs to be resolution to my complaint It should not take weeks to resolve

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. This has been resolvedThank you
Regards,
*** ***

We regret to learn the customer was unable to redeem his
Kohl's Cash before it expiredIt may have been blocked by the customer's
firewall or spam blockerWe advise the customer to add *** to
their contact list before placing future ordersRegrettably, once the redemption
dates
have passed, Kohls.com and our store registers will no longer accept
Kohl's Cash
As a gesture of goodwill and our commitment to customer
service, we would be more than happy to honor the Kohl's Cash value on a future
Kohls.com order, as a one-time courtesyThe customer should respond to this
complaint with their new Kohls.com order number, and we will credit them
accordinglyWe apologize for any disappointment

We
stand behind our previous resolutionAs such, please have the customer contact Kohl's Corporate
Refund with the original transaction details, so we can continue to process the
return

We apologize for the inconvenience and frustration our customer
experienced with her most recent Kohls.com ordersIt appears we have issued
refunds for Orders 7040353109, XXXXXand Order These credits
were applied on December 14, to the Kohl's Charge ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewedKohl’s response just shows their lack of competence in this matter They deactivated my old Kohl’s charge account in April and moved the fraudulent balance to a new credit card account as a precautionary measure They never credited me the balance on the new credit card They said they would, but they never did despite several calls that I made
Regards,
*** ***

As the item was already returned, the customer would need to process a new order on Kohls.comIf the item proves to be more expensive, we are more than happy to adjust the price to the amount that was originally paid on the initial orderAs such, please respond back with the new order number so we can accommodate accordingly

Revdex.com:Attached is a copy of the return receipt.
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***