Moore-Built Construction & Restoration, Inc.

As the receipt states, "further processing will determine your specific refund", we stand behind the previous response, and consider this matter closed

Kohls did not properly address my request at the time of the special items I was requesting Sales people were not forthright about the item not being available Also I was told I could cash in the $kohls cash even if it was a day late and when I brought it to the store there was a power outage I gave the data to a manager at the doorway and he was supposed to call me back and never did.this is about professional courtesy and customer loyalty I have heard negative comments from others about kohls having wickedcustomer courtesy profile and now I can believe it I have been a faithful shopper with kohls for many years and now I feel I get the run around Very disturbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHave you checked our original purchase ending with on Black Friday? Because the Fitbit and the Nest Thermometers were originally submitted by us, however, Kohl’s.com cancelled our submission due to item history not correctly updated on their siteThe reason we had to submit order ending in and separately again was due to your customer service agents wanting us to call back when the products were availableBecause they were unavailable for sometime. Confirmation numbers provided by your Agents were 171129-($Kohl’s cash) & 171130-($Kohl’s cash and $141.46) Why are you not standing by what you said you would do and expecting your customers to come back with these requests?thankfully I haven’t handed over these gifts and will be returning your products if you do not honor your words and again I have been a long time Kohl’s customer who is throughly frustrated with Kohl’s.Wanted to get some medication
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaintI have been waiting for more than one month but never received a refund in any form of payment/ Kohl's Merchandise Credit. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentOn January 8, we processed a credit in the
amount of $83.55, in compensation for the missing controller and charging dock,
which will post to the VISA card ending in in an average of seven days

We are unable to locate
an order or details regarding her concernWe advise the customer reply with
the order number or e-mail address listed on the order so that we can research
this concern further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it disgusting that they feel this is satisfactoryThey have had my money tied up for days, even after they admit the fraudUnacceptableIt is NEVER okay to overdraw someone's bank account, acknowledge a fraud charge, and refuse to assist my bank multiple times while they were on the lineTry harder KohlsThieving is unacceptable under all circumstances.
Regards,
*** ***

The
amount that was previously received for the return is correctAlso, we have no
record of any previous conversation where the customer was offered $
Kohl's CashAs such, we stand behind our previous decision and consider this
matter closed

As we price adjusted a similar pair of jeans for our customer, we respectfully decline her requestAs such, we consider this matter closed

Our records show the customer
spoke with our Corporate Refund Departments on 11/09/She stated this was a
jewelry item she bought a few years ago and she could
not locate the original
purchaseOur Corporate Refund Department authorized a Kohl’s Merchandise
Credit of $1,for the non-receipted returnThis was sent to the customer
via USPS on 11/10/The customer was advised to wait 5-business days to
receive thisWe are unable to comply with the customer’s request for a refund
in any other fashion than a store credit, as she failed to provide proof of
purchase

Is the
customer able to provide an image of the item that is defective so we can
partner with our vendorWe can partner with our vendor to inquire to the discrepancies
of the item for our customerWe are more than happy to send our customer a
$gift card for the inconvenience
Unfortunately, we are unable to honor a
75% discount on the item. If the
customer agrees, please have them reply by confirming their mailing
address. We are also able to schedule a
pick u for the item if they would like

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the business requires the buyer to submit the complain(Currently I filed the complain for my girlfriend, who is the buyer)I will close this one and let my girlfriend to submit the issue again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why am I only refunded $293? I paid $and are showing as such on my credit card statement! I want a full refund and not some arbitrary amount that you choose
Regards,
Khalid ***

As previously stated the customer has been credited for all applicable Rewards pointsThe breakdown of the provided orders is below.Order/Receipt Number: ***Date: July 30, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEEarned points, this was already reflected on the customer's Rewards account.Order/Receipt Number: ***Date: July 19, 2015Location: Kohls.comTotal price: $127.15Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $139.09Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $192.54Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: June 21, 2015Location: Kohls.comTotal price: $421.62Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: June 11, 2015Location: Kohls.comTotal price: $277.16Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: May 30, 2015Location: Kohls.comTotal price: $101.63Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: May 10, 2015Location: Kohls.comTotal price: $91.75Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: May 02, 2015Location: Kohls.comTotal price: $1,151.20Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: April 29, 2015Location: Kohls.comTotal price: $212.10Status: COMPLETECustomer used Kohl's Cash, and received large discount, no points earnedOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $529.99Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $458.44Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $85.72Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $1,193.39Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $2,909.01Status: COMPLETE]Customer used a Kohl's Merchandise Credit, no points earned

On
December 27, our records indicate the damaged item in the Kohls.com order
ending in was properly refunded, as indicated via online chat with a
Kohls.com Customer Service RepresentativeAs such, $was credited to the
Master Card ending in Also, as indicated in the online chat,
please
discard the damaged item as we do not need this product back

We apologize for the inconvenience our customer experienced with Order We have partnered with a buyer and they have agreed to mail the customer out a new one free of chargeThe customer can dispose of the original or do as she wishes with the defective futonIn regards to
the vacuum, Kohl's is not responsible for the vacuum since there is no way of proving the damage was caused by the futon

Kohl's stands by their previous statementSince the rebate cards were issued to our customer's sister, she would need to contact ###-###-#### in order to have her credit issued to herAt this time, we consider this matter closed

We are more than happy to research our customer's inquiryWe are requesting a copy of the rebate form mailed in be provided in order for us to research further

We
stand behind our previous resolutionIn addition to the Kohl's Merchandise
Credit (KMC) that was sent in the amount of $48.48, a credit in the amount of
$was issued to the VISA card ending in 1535, on September 22, As
such, we consider this matter resolved

This is in regards to my complaint with Khols, complaint
number is ***I want to say that Khols called me and the Manager was very helpful, her name was *** ***She offered me a tie at no charge along with a $gift cardWhen I went days later to receive this, there was some confusion at firstSome of the staff seemed unaware of the situation even after I was told to go to Customer Service and they would be informedAfter some time, a few members of the Management staff and employees, one was *** (I do not know her last name, she was the manager on staff that night) came to handle the matterShe and the others were extremely helpfulThey apologized and said I was right in my concerns and they gave me the gift card along with the tie for freeThey were so nice that I will continue to shop thereMs*** who again was very helpful and understanding was not on duty when I arrived and the staff found her in the parking lot leavingShe actually ran back up to assist me. I have to say between Ms***, *** and the one coworker, I cannot remember her name, they were wonderful! Also the new tie was a hit at the wedding we had to attend! Thank you so much for your help with this matter!