Moore-Built Construction & Restoration, Inc.

As the receipt states, "further processing will determine your specific refund", we stand behind the previous response, and consider this matter closed

We have processed a return for Kohls.com order #*** on 12/20/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

As we price adjusted a similar pair of jeans for our customer, we respectfully decline her requestAs such, we consider this matter closed

We apologize for the disappointmentAs the address was inadvertently changed, on December 3, we credited $in compensation for the missing orders, as well as for the order that was replaced, which will post to the Kohl's Charge card ending in in an average of seven days

We
apologize for the disappointment; however, Blue Kohl's Cash does not have a
grace periodAs the Blue Kohl's Cash coupon is only valid for days from the
date the return took place, we respectfully decline the desired settlement
requestFor more information on our Kohl's Cash policy,
please reference the
following
link; https://cs.kohls.com/app/answers/detail/a_id/278/kw/Blue%20Kohl's%20Cash

We regret to hear some of the customer's desired merchandise was canceledWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our
vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers and on Kohls.com. Additionally, our records show all applicable items from Kohls.com order #*** have been shippedWe apologize for any inconvenience

If the order was not placed during a earning period for Kohl's C ash, we are unable to issue any type of creditIf it is a Kohl's Cash earning period, it will state it on the order confirmation page and it will display the amount earnedThe customer can return the item, and repurchase during a Kohl's Cash earning period if she still wishes to receive Kohl's Cash

We apologize for the inconvenience and frustration our customer experienced regarding their most recent Kohls.com order We have confirmed that the gift was debited the balance of $and have applied the of $to our customers Kohl's Charge ending in

The
amount that was previously received for the return is correctAlso, we have no
record of any previous conversation where the customer was offered $
Kohl's CashAs such, we stand behind our previous decision and consider this
matter closed

Is the
customer able to provide an image of the item that is defective so we can
partner with our vendorWe can partner with our vendor to inquire to the discrepancies
of the item for our customerWe are more than happy to send our customer a
$gift card for the inconvenience
Unfortunately, we are unable to honor a
75% discount on the item. If the
customer agrees, please have them reply by confirming their mailing
address. We are also able to schedule a
pick u for the item if they would like

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** We have repeatedly called the customer service number I have call logs stating how long and how many times we have calledThis was the last strawWe gave kohl's plenty of time to fix thisThey are still charging us for two Kitchen Aid mixers One we didn't receive one we didThey also said they would honor all kohl's cash and rebate for the second mixer that I receivedI was also told not to spend the 40$ kohl's cash cause it was sent from the first order

We apologize for the inconvenience our customer experienced with their ordersWe have applied a $on each orderA $credit will be applied to the Visa ending in 9846, as well as

As we are still awaiting feedback from the store, we will reach out to our customer, via email, once a resolution is crafted

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the inconvenience our customer experienced with their online orderIs the customer able to provide an order number, since we are unable to locate orders with the information is providedAny information is very much appreciated

We apologize for the disappointmentHowever, we respectfully decline the desired settlement requestThe promo code that you are referring to was only valid if used in conjunction with a Kohl's Charge card and not valid with any other third party credit cardAs such, the coupon was voided out
correctly at the storeFor the disappointment, we had offered free standard shipping, not one day shipping, off a future Kohls.com orderAs such, please contact Kohls.com at ###-###-#### to receive this offer

Kohl's responded and said "I’m sorry that your item was not the color that you had anticipated and that it did not arrive by the 13th. I have added points to your rewards account which can be redeemed on January 1, 2018."

Our records show a UPS pirequest was initiated for the customerThe customer will receive a refund 7-business days after the merchandise returns to our warehouseWe are more than happy to honor the original prices on a future Kohls.com orderWe sincerely apologize for any
inconvenience

We
apologize for the inconvenience our customer experienced in regards to her most
recent Kohls.com orderWe have processed a credit to be applied to our
customer Kohl's Charge ending in in the amount of $Please advise
our customer to allow 3-business days for it to post

We apologize for the inconvenience and frustration our customer experienced with Order Per tracking, it will be delivered on December 28, We are more than happy to send our customer a $as a courtesyIf the customer agreed, please have them reply with their mailing
address