Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We respectfully decline our customers request for reimbursementThe Corporate Refund will stay in a pending status, until we can confirm where the initial purchase came fromPlease have our customer contact Corporate Refund with the initial purchase details, at ###-###-####

We apologize for the disappointmentPlease know that outside companies pay to advertise via links on Kohls.com when specific phrases and words are searchedClicking on these links will open a new tab displaying that respective company’s own websiteThe website she linked to, focuscamera.com, is
not affiliated with Kohls.comAs this notice is visible on the website, we respectfully decline the desired settlement she is seeking

We apologize for the disappointmentAs we verified that the item was lost in transit, we credited the full order, on December 6, in the amount of $90.40, which will post in an average of seven days to the Kohl's Charge card ending in Additionally, $worth of Blue Kohl's Cash was issued,
via email, with a redemption period of days. To inquire about interest charges on your Kohl's Charge account, please contact Kohl's Customer Service, via phone, at 1-800-564-

The reason why I am rejecting the responds is because how the shipping was charged I put two forms of payment in, a
merchandise card and Kohl's card From what I have learned the shipping was charged to the merchandise card, not the Kohls card They should be asking how the shipping should be charged or the last form of payment Not default to the merchandise card

We have processed a credit in the amount of $for SKU on June This can take up to seven days for our customer to receive their creditWe apologize for the frustration this has caused

We stand by our previous responseWe are not able to comply with the customer's request for any additional price matching

As previously stated the customer has been credited for all applicable Rewards pointsThe breakdown of the provided orders is below.Order/Receipt Number: ***Date: July 30, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEEarned points, this was already reflected on the customer's Rewards account.Order/Receipt Number: ***Date: July 19, 2015Location: Kohls.comTotal price: $127.15Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $139.09Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $192.54Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: June 21, 2015Location: Kohls.comTotal price: $421.62Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: June 11, 2015Location: Kohls.comTotal price: $277.16Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: May 30, 2015Location: Kohls.comTotal price: $101.63Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: May 10, 2015Location: Kohls.comTotal price: $91.75Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: May 02, 2015Location: Kohls.comTotal price: $1,151.20Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: April 29, 2015Location: Kohls.comTotal price: $212.10Status: COMPLETECustomer used Kohl's Cash, and received large discount, no points earnedOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $529.99Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $458.44Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEThis order was returned, no pointsOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $85.72Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $1,193.39Status: COMPLETECustomer used a Kohl's Merchandise Credit, no points earnedOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $2,909.01Status: COMPLETE]Customer used a Kohl's Merchandise Credit, no points earned

We apologize for the disappointmentWhile in most cases we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having enough inventory, While in most cases this only happens in periods of high volume, please know that in accordance
with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs such, we respectfully decline the desired settlement request, and consider this matter closed

We apologize for the inconvenience and frustration our customer experienced on her Kohls.com orderWe did process a refund for our customer in the amount of $which will be applied to the customer Kohl's ChargePlease advise our customer to allow 3-business days to reflect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's continues to play the run-around game, how on earth can it take "7-business days" for an internal credit to reach my account? I continue to be VERY dissatisfied with their customer service! I, once again, request and expect this matter to be concluded in a more timely manner and as such believe they have not resolved my complaint
Regards,
Kim ***

We apologize for the inconvenience our customer experienced withWe have mailed our customer a new dress, order Please advise our customer that she will be receiving a confirmation email with a new order number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeated multiple times, we had tried by phone a couple of times to resolve the issue, but unfortunately, every time Kohl's just ended the call by saying my gift card could not be reissued, and insisted saying the code has been redeemed by meThat's why I feel Kohl's does not have any sincere attitude to resolve the issue. Kohl's does not allow me to record our conversation, but only informed me Kohl's would record it for training purposeIt is not fair.The unsuccessful call is because Kohl's does not allow me to record the conversationI am more than happy to Kohl's appointment for the call, but Kohl's just does not have the attitude
Regards,
*** **

We apologize for the disappointmentAs we stand behind our no hassle return policy, they are more than welcome to return this item to any Kohl's store for a refundIf a receipt is not present at time of return, we can gladly look it up if purchased on a Kohl's Charge card, or any third party
credit card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have processed a credit back to a Kohl’s Merchandise Credit for the
remaining item from order #***We advise our customer to allow 10-
business days to receive this via mailWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I also stand behind my previous statements
Regards,
*** ***

We are unable to refund the customer the amount she claims she originally paid without proof of purchaseAt this time we advise the customer to provide a valid receipt or she may take advantage of our non-receipted return policy provided in our previous response

This is in regards to my complaint with Khols, complaint
number is ***I want to say that Khols called me and the Manager was very helpful, her name was *** ***She offered me a tie at no charge along with a $gift cardWhen I went days later to receive this, there was some confusion at firstSome of the staff seemed unaware of the situation even after I was told to go to Customer Service and they would be informedAfter some time, a few members of the Management staff and employees, one was *** (I do not know her last name, she was the manager on staff that night) came to handle the matterShe and the others were extremely helpfulThey apologized and said I was right in my concerns and they gave me the gift card along with the tie for freeThey were so nice that I will continue to shop thereMs*** who again was very helpful and understanding was not on duty when I arrived and the staff found her in the parking lot leavingShe actually ran back up to assist me. I have to say between Ms***, *** and the one coworker, I cannot remember her name, they were wonderful! Also the new tie was a hit at the wedding we had to attend! Thank you so much for your help with this matter!

We regret to hear of the customer's recent frustrations with our companyOur records show Kohls.com order #was delivered on 12/14/We sincerely apologize for any inconvenience