Moore-Built Construction & Restoration, Inc.

We have processed a credit back to a Kohl’s Merchandise Credit for the
remaining item from order #***We advise our customer to allow 10-
business days to receive this via mailWe apologize for the inconvenience

We apologize for the disappointmentAs we verified that the item was lost in transit, we credited the full order, on December 6, in the amount of $90.40, which will post in an average of seven days to the Kohl's Charge card ending in Additionally, $worth of Blue Kohl's Cash was issued,
via email, with a redemption period of days. To inquire about interest charges on your Kohl's Charge account, please contact Kohl's Customer Service, via phone, at 1-800-564-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Terrible business practicesAll of these customer service reps need to go back for trainingI recieve better customer service at WaWaNeedless to say, I will not be frequenting this establishment anymore and anyone who asks will know why

We apologize for the inconvenience our customer experienced withWe have mailed our customer a new dress, order Please advise our customer that she will be receiving a confirmation email with a new order number

We are unable to refund the customer the amount she claims she originally paid without proof of purchaseAt this time we advise the customer to provide a valid receipt or she may take advantage of our non-receipted return policy provided in our previous response

On customer's previous claim, we asked our customer to
confirm the mailing address since the original rebate was mailed backThe
customer provided two different addresses per rebate form and complaintPlease
have him confirm mailing address so we can process for the customer

We
apologize for the disappointmentAs the model is out of stock both in store
and online, a return would have to be facilitatedAs such, please return the
defective item to any Kohl's store for a refundA comparable model would then
have to be purchasedOur customer is also welcome to
periodically check
inventory in store and online, as we will be receiving more inventory of this
product in February

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's continues to play the run-around game, how on earth can it take "7-business days" for an internal credit to reach my account? I continue to be VERY dissatisfied with their customer service! I, once again, request and expect this matter to be concluded in a more timely manner and as such believe they have not resolved my complaint
Regards,
Kim ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeated multiple times, we had tried by phone a couple of times to resolve the issue, but unfortunately, every time Kohl's just ended the call by saying my gift card could not be reissued, and insisted saying the code has been redeemed by meThat's why I feel Kohl's does not have any sincere attitude to resolve the issue. Kohl's does not allow me to record our conversation, but only informed me Kohl's would record it for training purposeIt is not fair.The unsuccessful call is because Kohl's does not allow me to record the conversationI am more than happy to Kohl's appointment for the call, but Kohl's just does not have the attitude
Regards,
*** **

We
apologize for the confusionAs the UPC barcode was not included in the rebate
submission, we originally denied thisHowever, as a courtesy, we issued out a
$VISA prepaid card, on January As this has not yet been received, we
reissued a new $VISA prepaid card, on March 26, to
the address matching the one on this complaintAs such, please allow an
average of business days to receive this, via standard mail

We have applied a credit in the amount of $to the Mastercard ending in Please advise our customer to allow 7-business days to receive

We
deeply apologize for the disappointmentWe will review all contacts made to Kohl's
by the customer, for coaching and corrective action purposesOn January 12, we
refunded the defective item in the Kohls.com order ending in As such,
$was refunded to the Discover card ending in
and will post in an
average of seven daysBlue Kohl's Cash in the amount of $was also issued,
via email, with a redemption period of days

We
apologize for the inconvenience our customer experienced in regards to her most
recent Kohls.com orderWe have processed a credit to be applied to our
customer Kohl's Charge ending in in the amount of $Please advise
our customer to allow 3-business days for it to post

Kohl's responded and said "I’m sorry that your item was not the color that you had anticipated and that it did not arrive by the 13th. I have added points to your rewards account which can be redeemed on January 1, 2018."

We have processed a credit in the amount of $for SKU on June This can take up to seven days for our customer to receive their creditWe apologize for the frustration this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I also stand behind my previous statements
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We respectfully decline our customers request for reimbursementThe Corporate Refund will stay in a pending status, until we can confirm where the initial purchase came fromPlease have our customer contact Corporate Refund with the initial purchase details, at ###-###-####

It appears our customer has reached out to us through a different channelThe customer was mailed out a $check as agreed

Due to the fact that I could not trust this to happen a second time I had to order from another company to guarantee I would get this packageWhich means I could no longer use my Kohl’s cash towards an order through another companySo instead of getting to pay $out of pocket for this product, I had to pay $for this item- it is Christmas and product is limited and shipping is more expensive due to the time of yearIf I had been informed in the first place of this being an issue with my order this wouldn’t be as big of a deal now- but no one even knew what was going on even when I called.so how am supposed to entrust in this company for this second time would be successful- and as previously stated I even asked for the supposed refund to be cancelled and the order resubmitted- that wasn’t an option eitherSo, since you offered to do a price adjustment- I would be willing to accept $to make up for all this “misunderstanding”!