Moore-Built Construction & Restoration, Inc.

We
stand behind our previous resolutionIn addition to the Kohl's Merchandise
Credit (KMC) that was sent in the amount of $48.48, a credit in the amount of
$was issued to the VISA card ending in 1535, on September 22, As
such, we consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept Kohl's response, as they merely reiterated that they are standing by their policyWhile I certainly admire their steadfast stance, it seems that as a merchant, they are more concerned of enforcing policy, than providing quality customer service. I was told by employees in the store, and on the phone, that the policy changed, as they were receiving damaged goodsWhile I understand the need to product business, I certainly don't see how this appliesIt seems that the policy should have some wiggle-room and allow an associate to determine the condition of a product, and whether or not they will be incurring a loss due to damage goods. As a consumer, I think they are going to lose business in the long-run due to the refusal to bend the rules, and more than that, their refusal to actually address my concern with anyone more than a canned reponseI have attached an image of the back of the receiptThis clearly states their hassle-free return policy, without so much as a mention of any exception to the ruleThe Federal Trade Commission, as well as laws in Michigan, protect consumers from unfair and deceptive business practices. How can a business make a boldly make such a strong statement concerning a policy that is incorrect? I am very displeased with this entire process and certainly hope that Kohl's will read my response, look at the situation from a consumer's viewpoint, and allow me to make my return for store credit.
Regards,
*** ***

We are unable to advise when the customer may receive an item purchased through the registry as we do not collect purchase details regarding the itemThis would require tracking customer information and as stated we do not collect this informationIn addition, items may have been purchased in-store and not solely onlineWe apologize for any disappointment

It appears our customer has reached out to us through a different channelThe customer was mailed out a $check as agreed

We apologize for the inconvenience our customer experienced with Order We have partnered with a buyer and they have agreed to mail the customer out a new one free of chargeThe customer can dispose of the original or do as she wishes with the defective futonIn regards to
the vacuum, Kohl's is not responsible for the vacuum since there is no way of proving the damage was caused by the futon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Terrible business practicesAll of these customer service reps need to go back for trainingI recieve better customer service at WaWaNeedless to say, I will not be frequenting this establishment anymore and anyone who asks will know why

We have applied a credit in the amount of $to the Mastercard ending in Please advise our customer to allow 7-business days to receive

Once again we sincerely apologize for any disappointment and inconvenienceWe stand by our policy, and previous response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company has disregarded all my issues trying to use my now $worth of Kohl's cashTheir is a serious issue with the training and information on use of itIt was not expired when I called on 2/26/The representive *** provided me with false, deceptive information about the case ID #160226-on 02/26/@6:30 PM and each representive after this starting with Joy or *** 3/7/provided both names while on a call provided me with more information and when I asked for a supervisor I was placed on hold for over minutes when she came back she then told me I would not get a supervisor she could help and said one moment and after hour and minutes the called went to a fast busy toneI then realized I had been disconnect she never had any intention of helping me with the $I then still had availableI then still had $in my wallet it showed good till 03/31/but when I tried to make a purchase it showed used and when I called and spoke with a rep named Serene she told me I could not use it the system had been messing up like this and I would not be able to use it for "Nike" items this is a Kohl's issue not a customer issueI an not out of the last $I eared for purchase I have made onlineI have never used my card in storeI rarely go in a storeBut with the issues I am having I am no longer going to shop at Kohl's store or online. I called the # for the rewards I ask to speak with a supervisor and was provided the # for Kohl's credit card a representative named *** whom was no more helpful to get a rep to file a complaint about the rewards issueAfter repeatedly asking for a supervisor, I asked repeatedly for the mailing address or email address and was told their was noneThis was still within my time to use to us the $then I tried to use my last $and it disappearedNone of this is my fault or issue at this point but bad service. But you think by offering me only $of $it is okay and treating a consumer like it is their fault they where provided bad very bad service and no recourse but to file this complaintI want all of the $refundedI may then consider using itI also want something to happen to each bad service representative a speaking too a written warning and training on this issueThey need to be retrained and this process need to be correctedNo one should ever have to go through this for a loyalty program!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls has knowingly and fraudulently advertised promotions on their website that they are not standing behind There are many more examples of this same practice on numberous review websites I would advise the Revdex.com to look in to these deceitful business practices and take action I will be contacting an attorney to review the claim as well I would suggest Kohl's rethink their company message that is written beneath their company name "expect great things" and decide whether they walk the walk to just talk the talk
Regards,
*** ***

We are more than happy to research our customer's concernOnce a
response is received, we will be happy to follow up with our customer to advise
how we will proceed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11897762, and find that this resolution is satisfactory to me. Kohl's still did not advise why I did not get the free shipping when my order was over USD?
Regards,
Michael L***

On
December 27, our records indicate the damaged item in the Kohls.com order
ending in was properly refunded, as indicated via online chat with a
Kohls.com Customer Service RepresentativeAs such, $was credited to the
Master Card ending in Also, as indicated in the online chat,
please
discard the damaged item as we do not need this product back

We are more than happy to research our customer's inquiryWe are requesting a copy of the rebate form mailed in be provided in order for us to research further

We apologize for the frustration this has
caused our customerAs the Clifton, NJ store ran out of inventory, we had to
cancel our customers Buy Online Pickup in Store orderAs such, we credited back
our customer what she initially paid for the itemShe is welcome to reorder
this item online,
and we would be more than happy to price match what she
initially paid, as well as credit her shipping chargePlease have our customer
respond with the new order number so we can credit her accordingly

Kohl's stands by their previous statementSince the rebate cards were issued to our customer's sister, she would need to contact ###-###-#### in order to have her credit issued to herAt this time, we consider this matter closed

On customer's previous claim, we asked our customer to
confirm the mailing address since the original rebate was mailed backThe
customer provided two different addresses per rebate form and complaintPlease
have him confirm mailing address so we can process for the customer

Due to the fact that I could not trust this to happen a second time I had to order from another company to guarantee I would get this packageWhich means I could no longer use my Kohl’s cash towards an order through another companySo instead of getting to pay $out of pocket for this product, I had to pay $for this item- it is Christmas and product is limited and shipping is more expensive due to the time of yearIf I had been informed in the first place of this being an issue with my order this wouldn’t be as big of a deal now- but no one even knew what was going on even when I called.so how am supposed to entrust in this company for this second time would be successful- and as previously stated I even asked for the supposed refund to be cancelled and the order resubmitted- that wasn’t an option eitherSo, since you offered to do a price adjustment- I would be willing to accept $to make up for all this “misunderstanding”!

Is the customer able to forward a email to following email address so we can research what we need to do on our end, so these emails are no longer generated. AngelicaP***

We
apologize for the confusionAs the UPC barcode was not included in the rebate
submission, we originally denied thisHowever, as a courtesy, we issued out a
$VISA prepaid card, on January As this has not yet been received, we
reissued a new $VISA prepaid card, on March 26, to
the address matching the one on this complaintAs such, please allow an
average of business days to receive this, via standard mail