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Moore-Built Construction & Restoration, Inc.

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Reviews Moore-Built Construction & Restoration, Inc.

Moore-Built Construction & Restoration, Inc. Reviews (3528)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company has disregarded all my issues trying to use my now $worth of Kohl's cashTheir is a serious issue with the training and information on use of itIt was not expired when I called on 2/26/The representive *** provided me with false, deceptive information about the case ID #160226-on 02/26/@6:30 PM and each representive after this starting with Joy or *** 3/7/provided both names while on a call provided me with more information and when I asked for a supervisor I was placed on hold for over minutes when she came back she then told me I would not get a supervisor she could help and said one moment and after hour and minutes the called went to a fast busy toneI then realized I had been disconnect she never had any intention of helping me with the $I then still had availableI then still had $in my wallet it showed good till 03/31/but when I tried to make a purchase it showed used and when I called and spoke with a rep named Serene she told me I could not use it the system had been messing up like this and I would not be able to use it for "Nike" items this is a Kohl's issue not a customer issueI an not out of the last $I eared for purchase I have made onlineI have never used my card in storeI rarely go in a storeBut with the issues I am having I am no longer going to shop at Kohl's store or online. I called the # for the rewards I ask to speak with a supervisor and was provided the # for Kohl's credit card a representative named *** whom was no more helpful to get a rep to file a complaint about the rewards issueAfter repeatedly asking for a supervisor, I asked repeatedly for the mailing address or email address and was told their was noneThis was still within my time to use to us the $then I tried to use my last $and it disappearedNone of this is my fault or issue at this point but bad service. But you think by offering me only $of $it is okay and treating a consumer like it is their fault they where provided bad very bad service and no recourse but to file this complaintI want all of the $refundedI may then consider using itI also want something to happen to each bad service representative a speaking too a written warning and training on this issueThey need to be retrained and this process need to be correctedNo one should ever have to go through this for a loyalty program!
Regards,
*** ***

We apologize for the inconvenience our customer experienced with online Order It appears we have processed a return in the amount of $for the items that were not shipped

We are more than happy to research our customer's concernOnce a
response is received, we will be happy to follow up with our customer to advise
how we will proceed

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Eva ***

We stand by our previous responseWe are not able to comply with the customer's request for any additional price matching

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is truly a shame that Kohl's is not willing to honor a price match from a competitor to keep a current customer happy. Apparently, whoever is responding to my simple request does not care about their customers. Perhaps a more senior person should review my complaint. When the items are less, to start with, at a competitor, I don't understand why you are not able to honor that initial price. It makes no sense. Besides, since the purchase is done on a Kohl's charge account. Therefore, you will receive some of the price match amount back in interest. Instead, you are choosing to have a disgruntled customer over a small amount of a price match. I thought Kohl's was a company that did care about their customers, I guess I was wrong
Regards,
*** ***

Is the customer able to forward a email to following email address so we can research what we need to do on our end, so these emails are no longer generated. AngelicaP***

Once again we sincerely apologize for any disappointment and inconvenienceWe stand by our policy, and previous response

We are unable to advise when the customer may receive an item purchased through the registry as we do not collect purchase details regarding the itemThis would require tracking customer information and as stated we do not collect this informationIn addition, items may have been purchased in-store and not solely onlineWe apologize for any disappointment

Our records show a UPS pirequest was initiated for the customerThe customer will receive a refund 7-business days after the merchandise returns to our warehouseWe are more than happy to honor the original prices on a future Kohls.com orderWe sincerely apologize for any
inconvenience

We apologize for the disappointmentAs we stand behind our no hassle return policy, they are more than welcome to return this item to any Kohl's store for a refundIf a receipt is not present at time of return, we can gladly look it up if purchased on a Kohl's Charge card, or any third party
credit card

We apologize for the disappointmentHowever, we respectfully decline the desired settlement requestThe promo code that you are referring to was only valid if used in conjunction with a Kohl's Charge card and not valid with any other third party credit cardAs such, the coupon was voided out
correctly at the storeFor the disappointment, we had offered free standard shipping, not one day shipping, off a future Kohls.com orderAs such, please contact Kohls.com at ###-###-#### to receive this offer

We apologize for the inconvenience our customer experienced with their online orderIs the customer able to provide an order number, since we are unable to locate orders with the information is providedAny information is very much appreciated

We apologize for the inconvenience and frustration our customer experienced with Order Per tracking, it will be delivered on December 28, We are more than happy to send our customer a $as a courtesyIf the customer agreed, please have them reply with their mailing
address

We apologize for the disappointmentWhile in most cases we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having enough inventory, While in most cases this only happens in periods of high volume, please know that in accordance
with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs such, we respectfully decline the desired settlement request, and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11897762, and find that this resolution is satisfactory to me. Kohl's still did not advise why I did not get the free shipping when my order was over USD?
Regards,
Michael L***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the frustration this has
caused our customerAs the Clifton, NJ store ran out of inventory, we had to
cancel our customers Buy Online Pickup in Store orderAs such, we credited back
our customer what she initially paid for the itemShe is welcome to reorder
this item online,
and we would be more than happy to price match what she
initially paid, as well as credit her shipping chargePlease have our customer
respond with the new order number so we can credit her accordingly

The reason why I am rejecting the responds is because how the shipping was charged I put two forms of payment in, a
merchandise card and Kohl's card From what I have learned the shipping was charged to the merchandise card, not the Kohls card They should be asking how the shipping should be charged or the last form of payment Not default to the merchandise card

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Address: Fairview Park, Arizona, United States, 44126

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