Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I gave them screenshotsI would like the complaint to stand on record that they sent codes that did not work and did not honor sales offers.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept Kohl's response, as they merely reiterated that they are standing by their policyWhile I certainly admire their steadfast stance, it seems that as a merchant, they are more concerned of enforcing policy, than providing quality customer service. I was told by employees in the store, and on the phone, that the policy changed, as they were receiving damaged goodsWhile I understand the need to product business, I certainly don't see how this appliesIt seems that the policy should have some wiggle-room and allow an associate to determine the condition of a product, and whether or not they will be incurring a loss due to damage goods. As a consumer, I think they are going to lose business in the long-run due to the refusal to bend the rules, and more than that, their refusal to actually address my concern with anyone more than a canned reponseI have attached an image of the back of the receiptThis clearly states their hassle-free return policy, without so much as a mention of any exception to the ruleThe Federal Trade Commission, as well as laws in Michigan, protect consumers from unfair and deceptive business practices. How can a business make a boldly make such a strong statement concerning a policy that is incorrect? I am very displeased with this entire process and certainly hope that Kohl's will read my response, look at the situation from a consumer's viewpoint, and allow me to make my return for store credit.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced on her Kohls.com orderWe did process a refund for our customer in the amount of $which will be applied to the customer Kohl's ChargePlease advise our customer to allow 3-business days to reflect

We apologize for the disappointmentPlease know that outside companies pay to advertise via links on Kohls.com when specific phrases and words are searchedClicking on these links will open a new tab displaying that respective company’s own websiteThe website she linked to, focuscamera.com, is
not affiliated with Kohls.comAs this notice is visible on the website, we respectfully decline the desired settlement she is seeking

We regret to hear of the customer's recent frustrations with our companyOur records show Kohls.com order #was delivered on 12/14/We sincerely apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls has knowingly and fraudulently advertised promotions on their website that they are not standing behind There are many more examples of this same practice on numberous review websites I would advise the Revdex.com to look in to these deceitful business practices and take action I will be contacting an attorney to review the claim as well I would suggest Kohl's rethink their company message that is written beneath their company name "expect great things" and decide whether they walk the walk to just talk the talk
Regards,
*** ***

We regret the customer was not credited the correct return amount for Kohls.com order #***Our records show the remaining return credit was processed on 12/10/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Regrettably, we are unable to resolve the customer's concerns with the provided informationAt this time we advise the customer to reply with a copy of the receipt for further research

We apologize to our customer for the frustrationWe have credited her for the shipping charge in the amount of $to her VISA card ending in 8007, on September The customer would need to allow an average of seven days for this to post

The merchandise was previously in stock, and is no longer availableWe apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the business response simply because their customer service and attitude towards their customers, in my opinion, stinksI simply want other potential customers to be wary of Kohl's.com and their terrible customer service and their inability to process and ship orders in a timely mannerThey have lost me as a customerI sincerely appreciate the efforts of the Revdex.com and thank you
Regards,
*** ***

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact ###-###-####

We apologize for the inconvenience the customer experience with Kohls.comWe will be issuing the customer a $gift card which will be sent to the customer to the address provided on the claim

At this time our records show SKU is advertised as
a single Monarch Adjustable Bar StoolIf the product was previously
incorrectly listed, we apologize for the errorKohl's reserves the right to
correct any errors, inaccuracies or omissions and to change or update
information
(including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your order and confirmation was received)In
the event that an item is listed at an incorrect price, with incorrect
information, or discounted in error, Kohl's shall have the right, in its sole
discretion, to refuse or cancel any purchased orders placed for that itemIf
your credit card has been charged for any order subsequently canceled, Kohl's
will issue a credit to your credit card.
We are unable to comply with the customer's request for additional bar
stoolsWe apologize for any inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***Please know that I was given a refund of $for a pair of tennis shoes I paid more forI was penalized for receiving Kohls cash for that whole transactionHad I known I would only receive $back I would have kept the shoesIt’s a really bad business practice to offer this incentive to your customers and then if something needs to be returned you keep the Kohl’s cash that was EARNEDThis whole experience has truly turned me off to using Kohls onkine shipping ever again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that you are not able to get personal information of people. I think it is crazy that Kohl's is okay with taking money from people and not feeling even a little bad about a bride and groom not receiving their gifts. Perhaps your company should change from UPS to Fed Ex or require a signature of the recipient so it is easier to track. This has caused a big issue. It could have been a simple fix but you oviously do not take the word of customers over a company like UPS who has no ability to provide customer service just like you. It may not matter to you, but it matters to meYour service is horrible in regards to your operation of gift registries. You need a better delivery system and a way that the bride and groom can see who bought what so this isn't an issue in the future. I can't believe the hoops you are making people jump through when they actually have an order number. I made this complaint because I think people need to know how you operate

We stand by our previous statementThe customer needs to go into the store to have them cancel their credit and refund their tenderAt this time, consider this matter closed

Revdex.com:
I have attached the receipt requested by the business in reference to complaint ID ***, and hope it is sufficient to resolve this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Tue, Nov at 11:AM , *** *** wrote: Dear Mr***,I need your assistance to obtain the dress I purchased on Order # on October I purchased SKU # Baby Girl Princess Faith Tiered Dress with Sleeves in navyTwice, I have received a sleeveless dress SKU # rather than the dress with sleeves.It appears the wrong dress maybe shipped because the wrong SKU # (sleeved dress) has been placed over SKU # (sleeveless dress) stickerPlease note customers are being over charged if they order the dress with sleeves, and are shipped the sleeveless dress without returning the incorrect dressThe sleeveless dress is priced at $55.00, and the dress with sleeves is priced at $I have shared this information with your teamI think the problem still exists since I received the incorrect dress a second time.After spending considerable time talking with Kohl's customers service representatives, supervisors, managers, and corporate officials, I have not received the desired outcome, receiving the dress purchased.On October, I completed Kohl's surveyI provided candid feedbackThe feedback included some positive written information on some of my interactions with Kohl's representatives.Since completing the survey, Corporate Official, MrsJessie Striker has not called me back as she indicated, nor has she returned any of my subsequent callsPlease help as none of my efforts has resulted in the right outcome of receiving the correct dressThe dress I purchased is for my youngest granddaughter and is needed soon for an important event for our familyA sleeveless dress is not appropriate for the event.Thank you.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have almost $with kohls in the form of gift cardKohls swallowed them without refunding me any pennyI called every phone number that I can call, including the fraud protection number that kohls mentioned in the last response, and spent more than an hour for each call during the past half yearAt the end, kohls doesn't take care of this matter and claim the matter is endedHow ridiculous and no responsibility at all!
Regards,
*** ***