Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with online Order It appears we have processed a return in the amount of $for the items that were not shipped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is truly a shame that Kohl's is not willing to honor a price match from a competitor to keep a current customer happy. Apparently, whoever is responding to my simple request does not care about their customers. Perhaps a more senior person should review my complaint. When the items are less, to start with, at a competitor, I don't understand why you are not able to honor that initial price. It makes no sense. Besides, since the purchase is done on a Kohl's charge account. Therefore, you will receive some of the price match amount back in interest. Instead, you are choosing to have a disgruntled customer over a small amount of a price match. I thought Kohl's was a company that did care about their customers, I guess I was wrong
Regards,
*** ***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Eva ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I gave them screenshotsI would like the complaint to stand on record that they sent codes that did not work and did not honor sales offers.
Regards,
*** ***

We
apologize for the disappointmentAs the model is out of stock both in store
and online, a return would have to be facilitatedAs such, please return the
defective item to any Kohl's store for a refundA comparable model would then
have to be purchasedOur customer is also welcome to
periodically check
inventory in store and online, as we will be receiving more inventory of this
product in February

We
deeply apologize for the disappointmentWe will review all contacts made to Kohl's
by the customer, for coaching and corrective action purposesOn January 12, we
refunded the defective item in the Kohls.com order ending in As such,
$was refunded to the Discover card ending in
and will post in an
average of seven daysBlue Kohl's Cash in the amount of $was also issued,
via email, with a redemption period of days

We deeply apologize for the disappointment; however, our records indicate that the package was lost in transitAs such, we have refunded the order, in the amount of $380.54, which will be credited to the Kohl's Charge card ending in in an average of seven daysOur customer would have to place
a reorder for this product, once it becomes available, on Kohls.comWe respectfully decline the request for additional store credit, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** THE ORDER NUMBER WAS CONTAINED IN THE COMPLAINT. IT IS 5180682081. This is typical Kohl's strategy - make it impossible to resolve anything by making it impossible to communicate facts to them

We regret to learn that the advertised item became out of stockWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn
addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe are unable to accommodate the customer's request to honor the Black Friday priceWe apologize for any disappointment

We apologize for the inconvenience our customer experienced in regards to Order We have processed a credit for our customer in the amount of $to the Visa ending Please advise our customer to allow 7-business days for it to post to their Visa

We appreciate our customer for contacting Kohl's Department Stores about their recent online orderWe make
every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may varyIn the case of our recent Black Friday ad, our advertising stating that the Black Friday specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers, as well

As Kohl's Corporate Refund was unable to link the returned merchandise with the original purchase receipt, we respectfully decline the request to have a check issuedInstead, we issued out a Kohl's Merchandise Credit (KMC) in the amount of $192.45, which will be delivered, via mail, in an average
of 7-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I plan to attempt an even exchange, but the last time I tried that I was given a go aroundI will try again though
Regards,
*** ***

We apologize for the inconvenience our customer experienced with her
rebateWe have agreed to mail out a rebate for our customerPlease advise our
customer to allow 3-weeks for delivery

I'm unsure as to why this is necessary however, I will retype as requested The desired outcome I seek is to be refunded the full amount I paid to Kohl's on November 23rd,I paid via credit card and never received the merchandise nor have I received a refundI have spent quite a bit of
my time attempting to receive my refund I now have filed this complaint with the Revdex.com in hopes that this matter can be resolved quicklyPlease assist me in getting my money back

We
apologize for the disappointmentTo avoid instances like this from happening
again, we removed the old address from the shopping profileAs we verified the
packages were lost in transit, we issued a credit on December 13, in the amount
of $55.60, which will post in an average of seven days
to the VISA card ending
in For this item to be replaced, another order would have to be submitted
by you on Kohls.comIf the items prove to be more expensive, we are more than
happy to price adjust the order to the amount that was originally paidAs
such, please respond back with the new order number so we can accommodate
accordingly

We are unable to accommodate the customer's request for a refund for the provided Kohls.com ordersIf the customer states they did not authorize the Kohls.com orders, we advise the customer to dispute the transactions with their bank directly

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe appreciate the customer's feedback, and apologize
for any disappointment

I submitted a complaint to the Revdex.com on 1/5/(Complaint ID #***)A message was received from the business that a refund would be processed for
the amount of $for the order not receivedA refund was received in the amount of $so, there is still the amount of $due to meI want the FULL AMOUNT as promised by the business in the response to my complaint and expect the remaining $to be deposited immediatelyI have been trying to get a refund for months for an order I never received. I want the remaining difference to the amount owed: Total amount paid (for order not received) $- amount refunded to my account $= $due

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted Customer Service/Corporate returns several times and continue to be told they will not give me a refund without a receipt and the will not return my product to me, which constitutes theft on Kohl's partThe return policy clearly states:NO RECEIPT? NO PROBLEM!If you paid with a Kohl's Charge, any other major credit card or added your Yes2You Rewards account to the transaction, we can look up your purchase and give you a refundOtherwise, you'll get an even exchange or Merchandise Credit based on the lowest week sale price.The merchandise should not have been accepted if it required a receiptWe will have to go to samll claims court if this is not resolved, with my merchadise returned to me, a refund, a replacement or store credit
Regards,
Laura ***