Moore-Built Construction & Restoration, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted Customer Service/Corporate returns several times and continue to be told they will not give me a refund without a receipt and the will not return my product to me, which constitutes theft on Kohl's partThe return policy clearly states:NO RECEIPT? NO PROBLEM!If you paid with a Kohl's Charge, any other major credit card or added your Yes2You Rewards account to the transaction, we can look up your purchase and give you a refundOtherwise, you'll get an even exchange or Merchandise Credit based on the lowest week sale price.The merchandise should not have been accepted if it required a receiptWe will have to go to samll claims court if this is not resolved, with my merchadise returned to me, a refund, a replacement or store credit
Regards,
Laura ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I was never told about their return policy, they should inform customers before they make a purchase so they can decide if they want to purchase items

We are unable to accommodate the customer's request for a refund for the provided Kohls.com ordersIf the customer states they did not authorize the Kohls.com orders, we advise the customer to dispute the transactions with their bank directly

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter is not closed by all meansThe $Kohl's Cash discount was only offered after I spoke with the seventh representative from Kohl'sThis was not a Gesture of Goodwill from Kohl's as I have earned this $Kohl's Cash from a prior Order ***which did not show up in our emailAnd most certainly Kohl's has not gained our trust and loyalty back because of this type of treatmentAs I mentioned in the original statement, this is not the first time Kohl's has made this system error where our Kohl's Cash or Yes2You Rewards was missingMy husband and I made a conscientious effort to report this to Revdex.com to make them accountable and to challenge their integrity and commitment to excellent customer service and transparencyEven when *** from the Executive Office ###-###-#### left us a voicemail message two days after this incident on Feb(Friday), it didn't seem genuine as she assumed that this has been resolved without even talking to usWe reached out to her on Feband (Monday and Tuesday), but there was no responseWhat made us feel less valued is the fact that they responded to this complaint considering this matter closed when in fact they didn't even spoke about the "$Reward" that we were suppose to get in response to an email promotion we received on January 23, for downloading and signing in to the Kohl's AppAgain, this shows another type of advertisement on their endWe have spent hundreds of dollars at Kohl's and this is not the way an "MVC" (Most Valued Customer) credit card holder is supposed to be treatedWe are beyond disappointed, and we feel that we made the right decision to stand up against a company who doesn't stay true to their mission and values
We are sorry to hear about the inconvenience our customer experienced with their most recent online orderUpon review, it appears we applied the $Kohl's Cash discount off of Order as agreed. At this time we consider this matter closed
Regards,
*** ***

Our records show the customer was credited $back to Kohls.com order #***We apologize for any inconvenience

We
apologize for the disappointmentOn February 15, our records indicate that Kohl's
Executive Office contacted the customer and resolved her concernAs such, the
remaining amount that was not initially credited for the return, $86.85, was
refunded back to the Kohl's Charge card ending in
and will post in an
average of seven days

Any further inquiries regarding this complaint can be directed to our Corporate Refund Department directly at ###-###-####

I'm unsure as to why this is necessary however, I will retype as requested The desired outcome I seek is to be refunded the full amount I paid to Kohl's on November 23rd,I paid via credit card and never received the merchandise nor have I received a refundI have spent quite a bit of
my time attempting to receive my refund I now have filed this complaint with the Revdex.com in hopes that this matter can be resolved quicklyPlease assist me in getting my money back

This customer has been denied from online ordering by Corporate Loss Prevention due to our reselling policyAny further contact show be directed to ###-###-####

As Kohl's Corporate Refund was unable to link the returned merchandise with the original purchase receipt, we respectfully decline the request to have a check issuedInstead, we issued out a Kohl's Merchandise Credit (KMC) in the amount of $192.45, which will be delivered, via mail, in an average
of 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
HelloI think I might have misunderstood the offer Kohl's made to me in regard to my complaintWhile I greatly appreciate the gift card and coupons, I hope I am still getting my $cash rebate for the coffee maker I purchasedI purchased the coffee maker believing I would get cash backWith a gift card, I am forced to spend my $rebate in KohlsI can spend the cash anywhereI hope the rebate check is still comingI will return the gift and coupons, if this isn't the casePlease, forward this to Kohls if you willThank you for your time and helpHave a great day The Lord has made for you! Sincerely, *** ***

Our records show our Corporate Refund Department approved a check on 02/05/16, and this went into the mail on 02/09/We advise our customer to allow 5-business days to receive thisWe apologize for any inconvenience

Due to variations in the merchandise inventory from one store to another, some items may
be available at your
local store and some may notCertain sizes,
styles and colors change frequently so we advise the customer to check back
often or look for the item at another location. This
information is listed on our Kohls.com website, as well as in our Stores

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I plan to attempt an even exchange, but the last time I tried that I was given a go aroundI will try again though
Regards,
*** ***

Purchases returned using gift receipts are still subject to our Kohl's Cash return policyWhen qualifying purchases are returned, any unused Kohl’s Cash Coupons are deactivated automatically by the POS registerIf the Kohl’s Cash Coupons have been used, the system will deduct the coupons used
value from the return amountWe are unable to comply with the customer's request for a creditWe apologize for any confusion

On Sat, Sep 12, at 8:AM, *** *** wrote:I have just spoken with Kohls' Customer Support & -finally- they have credited my charge account against this missing package. Whether my lodging a complaint with the Revdex.com had anything to do with
this outcome or not, I appreciate you being there for the consumer.Sincerely-*** ***

Upon review of our customer's concern, it appears the customer's shopping profile used did not match the name of the card holder, which is what prompted fraud to cancel the orderIt would raise suspicion since we need to verify both the card holder and purchaser and actually are making the purchaseWhat also raised concern is that Eva Butler called in times, yet refused to verify the information needed in order to replace the orderAt this time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would really just like a check written out to me since my credit card bill has been paid off for this tvKohls isn't really willing to help and I've been checking and I have yet to receive the credit yet.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You have got to be kidding me. The issue isn't resolved until you address your incompetent outsourced "customer service" problems. Not only have you lost me as a customer, I'll tell everyone I know how atrocious your service is and about the flippant attitude of this company
Regards,
*** ***

We apologize for the inconvenience our customer experienced with her
rebateWe have agreed to mail out a rebate for our customerPlease advise our
customer to allow 3-weeks for delivery