Moore-Built Construction & Restoration, Inc.

Many of our items were on sale as of November 21, 2016, so it just depends what item our customer was looking forWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the
anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I placed this order almost a month ago. When I reported that my item had not been delivered, I received several emails basically insisting that I was wrong because it had been "left at the front door." My address is a post office box, so that response was asinine. It took several days of emails back and forth to get them to concede. Now my money is being held hostage? I'm paying interest on money that belongs to me. When I placed the order, they immediately TOOK the money from me. But I'm supposed to spend a month waiting for it to be returned because of their failure to deliver the product ordered? I don't think so. If I was delaying a payment to Kohl's, they would charge me interest. But they can delay RETURN OF MY OWN MONEY without the same? I'm still waiting for my money to be returned to meAnd I'm losing money on my interest charges by waitingKohl's stinks
Regards,
*** ***

The merchandise was previously in stock, and is no longer availableWe apologize for any additional disappointment

Our records show the customer was credited $back to Kohls.com order #***We apologize for any inconvenience

We regret the customer's order was missing itemsOur records show a return for the missing items was processed on 12/22/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We apologize for the frustration and inconvenience our customer experienced with her online orderWe have contacted Fed Ex and they have initiated a trace request for the missing packageThey advised Kohl's their investigation process takes at least daysOnce a response is received, we will
follow up with our customer

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact ###-###-####

Upon review of our customer's concern, it appears the customer's shopping profile used did not match the name of the card holder, which is what prompted fraud to cancel the orderIt would raise suspicion since we need to verify both the card holder and purchaser and actually are making the purchaseWhat also raised concern is that Eva Butler called in times, yet refused to verify the information needed in order to replace the orderAt this time, we consider this matter closed

We apologize for the inconvenience the customer experience with Kohls.comWe will be issuing the customer a $gift card which will be sent to the customer to the address provided on the claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This Item was out of stock Prior to the online sale which is the Start of all the advertised Door buster sales whether it be online or in store , The online sale starts First before the stores, Proof of that is that they deleted this Item from all secondary Advertisements (later ads) made after there initial mailer and online ads were sent out but still prior to the saleWhat I would also like to know is how a Company with a percent negative rating gets an A+ from the Better Bossiness Bureau?

We have reviewed our customer's inquiry and it appears a Kohl's Merchandise Credit was mailed out to our customer for the return and was used on Order 6168308607, which was placed by the recipient of the original orderThere is a remaining $balance left on the Kohl's Merchandise CreditA
credit was not applied to the Kohl's Charge since it was primarily paid with a gift card

Our records show a return for the frames was processed on 01/14/ We apologize for any additional inconvenience

On Sat, Sep 12, at 8:AM, *** *** wrote:I have just spoken with Kohls' Customer Support & -finally- they have credited my charge account against this missing package. Whether my lodging a complaint with the Revdex.com had anything to do with
this outcome or not, I appreciate you being there for the consumer.Sincerely-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that you are not able to get personal information of people. I think it is crazy that Kohl's is okay with taking money from people and not feeling even a little bad about a bride and groom not receiving their gifts. Perhaps your company should change from UPS to Fed Ex or require a signature of the recipient so it is easier to track. This has caused a big issue. It could have been a simple fix but you oviously do not take the word of customers over a company like UPS who has no ability to provide customer service just like you. It may not matter to you, but it matters to meYour service is horrible in regards to your operation of gift registries. You need a better delivery system and a way that the bride and groom can see who bought what so this isn't an issue in the future. I can't believe the hoops you are making people jump through when they actually have an order number. I made this complaint because I think people need to know how you operate

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not simply asking for a refund on a gift card, i'm stating that I spent and kept the item that was worth more than the $10, yet they will not let me use the gift card to pay for that item that I kept, but forced me to spend to continue to spend more money at their storesI would just buy the exact same item again with the gift card and then return it with the old receipt to get my money back, but they don't have the item available anymoreI just want to be able to apply my gift card to my purchase
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the $in points is appreciated, let me be very clear that it in no way shape or form compensates me for the hours I've invested just to fight to use the cards that were paid in full and belonged to meThe cards clearly stated "please print this e-mail and hand to your cashier or scan from mobile device", yet it took several teams from Kohl's, my corporation (Insperity), the rewards company and the Revdex.com many man hours to resolve thisThis grueling process came only after being publicly humiliated twice and interrogated like a criminalThere was proof of purchase, three valid card numbers - I just don't see what happened hereWhile I'm sure Kohl's considers this resolved now that they claim the cards are working again, I've been duped by them twice before so I will not consider this resolved until:AI attempt to use these three gift cards again on Friday 5/4/and can report back that I am successful in doing so. BKohl's agrees to compensate me for the shipping costs to send my family the items they had to leave behind at the store as they have both now returned home
Regards,
*** ***

We
apologize for the disappointmentOn February 15, our records indicate that Kohl's
Executive Office contacted the customer and resolved her concernAs such, the
remaining amount that was not initially credited for the return, $86.85, was
refunded back to the Kohl's Charge card ending in
and will post in an
average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have almost $with kohls in the form of gift cardKohls swallowed them without refunding me any pennyI called every phone number that I can call, including the fraud protection number that kohls mentioned in the last response, and spent more than an hour for each call during the past half yearAt the end, kohls doesn't take care of this matter and claim the matter is endedHow ridiculous and no responsibility at all!
Regards,
*** ***

We apologize to our customer for the frustrationWe have credited her for the shipping charge in the amount of $to her VISA card ending in 8007, on September The customer would need to allow an average of seven days for this to post