Moore-Built Construction & Restoration, Inc.

The store has attempted to contact our customer directly to resolve our customer's concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
HelloI think I might have misunderstood the offer Kohl's made to me in regard to my complaintWhile I greatly appreciate the gift card and coupons, I hope I am still getting my $cash rebate for the coffee maker I purchasedI purchased the coffee maker believing I would get cash backWith a gift card, I am forced to spend my $rebate in KohlsI can spend the cash anywhereI hope the rebate check is still comingI will return the gift and coupons, if this isn't the casePlease, forward this to Kohls if you willThank you for your time and helpHave a great day The Lord has made for you! Sincerely, *** ***

As a
gesture of goodwill and our commitment to customer service we are sending the
customer a $Kohl’s gift cardThis gift card serves
as a one-time courtesy
for her expired Yes You RewardsGoing forward we advise the customer all
Kohl’s rewards certificates do have expiration dates that Kohl’s will uphold

More information is needed in order for us to research our customer's concernIs the customer able to provide an order number?

Purchases returned using gift receipts are still subject to our Kohl's Cash return policyWhen qualifying purchases are returned, any unused Kohl’s Cash Coupons are deactivated automatically by the POS registerIf the Kohl’s Cash Coupons have been used, the system will deduct the coupons used
value from the return amountWe are unable to comply with the customer's request for a creditWe apologize for any confusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Tue, Nov at 11:AM , *** *** wrote: Dear Mr***,I need your assistance to obtain the dress I purchased on Order # on October I purchased SKU # Baby Girl Princess Faith Tiered Dress with Sleeves in navyTwice, I have received a sleeveless dress SKU # rather than the dress with sleeves.It appears the wrong dress maybe shipped because the wrong SKU # (sleeved dress) has been placed over SKU # (sleeveless dress) stickerPlease note customers are being over charged if they order the dress with sleeves, and are shipped the sleeveless dress without returning the incorrect dressThe sleeveless dress is priced at $55.00, and the dress with sleeves is priced at $I have shared this information with your teamI think the problem still exists since I received the incorrect dress a second time.After spending considerable time talking with Kohl's customers service representatives, supervisors, managers, and corporate officials, I have not received the desired outcome, receiving the dress purchased.On October, I completed Kohl's surveyI provided candid feedbackThe feedback included some positive written information on some of my interactions with Kohl's representatives.Since completing the survey, Corporate Official, MrsJessie Striker has not called me back as she indicated, nor has she returned any of my subsequent callsPlease help as none of my efforts has resulted in the right outcome of receiving the correct dressThe dress I purchased is for my youngest granddaughter and is needed soon for an important event for our familyA sleeveless dress is not appropriate for the event.Thank you.Sincerely, *** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter is not closed by all meansThe $Kohl's Cash discount was only offered after I spoke with the seventh representative from Kohl'sThis was not a Gesture of Goodwill from Kohl's as I have earned this $Kohl's Cash from a prior Order ***which did not show up in our emailAnd most certainly Kohl's has not gained our trust and loyalty back because of this type of treatmentAs I mentioned in the original statement, this is not the first time Kohl's has made this system error where our Kohl's Cash or Yes2You Rewards was missingMy husband and I made a conscientious effort to report this to Revdex.com to make them accountable and to challenge their integrity and commitment to excellent customer service and transparencyEven when *** from the Executive Office ###-###-#### left us a voicemail message two days after this incident on Feb(Friday), it didn't seem genuine as she assumed that this has been resolved without even talking to usWe reached out to her on Feband (Monday and Tuesday), but there was no responseWhat made us feel less valued is the fact that they responded to this complaint considering this matter closed when in fact they didn't even spoke about the "$Reward" that we were suppose to get in response to an email promotion we received on January 23, for downloading and signing in to the Kohl's AppAgain, this shows another type of advertisement on their endWe have spent hundreds of dollars at Kohl's and this is not the way an "MVC" (Most Valued Customer) credit card holder is supposed to be treatedWe are beyond disappointed, and we feel that we made the right decision to stand up against a company who doesn't stay true to their mission and values
We are sorry to hear about the inconvenience our customer experienced with their most recent online orderUpon review, it appears we applied the $Kohl's Cash discount off of Order as agreed. At this time we consider this matter closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not an inventory issue, this was a cancellation by Kohl's for a reason because of their own faultIf there is nothing done about this, then I have no choice but to take my business elsewhere and be vocal on how poorly Kohl's treats their customersMy family has been a customer of Kohl's for many years and I will have no hesitation in telling them to go elsewhere
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You have got to be kidding me. The issue isn't resolved until you address your incompetent outsourced "customer service" problems. Not only have you lost me as a customer, I'll tell everyone I know how atrocious your service is and about the flippant attitude of this company
Regards,
*** ***

Due to variations in the merchandise inventory from one store to another, some items may
be available at your
local store and some may notCertain sizes,
styles and colors change frequently so we advise the customer to check back
often or look for the item at another location. This
information is listed on our Kohls.com website, as well as in our Stores

Revdex.com: Purchase was made online, and if you had the decency to return a call or email you
would already know this.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentWe removed the incorrect address from our
system to prevent issues such as this from happening againOn December 7, we
issued a credit for the two orders, in the amount of $151.11, which will post
in an average of seven days to the Kohl's Charge card ending
in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***Please know that I was given a refund of $for a pair of tennis shoes I paid more forI was penalized for receiving Kohls cash for that whole transactionHad I known I would only receive $back I would have kept the shoesIt’s a really bad business practice to offer this incentive to your customers and then if something needs to be returned you keep the Kohl’s cash that was EARNEDThis whole experience has truly turned me off to using Kohls onkine shipping ever again

In follow up to your message through the Revdex.com portal, please note that I spoke to Kohls.com on 3 separate instances today (9/13/17) in attempts to get this resolvedI asked to speak to a supervisor who was one of the rudest individuals they hadI also attempted to make contact with
corporateMy last correspondence was with a very nice young woman who provided me a contact number for corporate and informed me, in advance, that it would only allow a message to be leftI did do that. I also provided Kohls.com with the case number through the USPS that is attempting to find the package to try and re-deliver it to the correct addressJust wanted to follow up to the portal to alert that I HAVE had contact - it has just been rude and unsuccessful, and incredibly disheartening.My apologies if this was not the appropriate place for reply - I could not find that option directly through my portal. Best,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I was never told about their return policy, they should inform customers before they make a purchase so they can decide if they want to purchase items

It is unclear why the
customer would have not received the anticipated reward to their inboxOur
records show the e-mail was sent with no indication of it being undeliverable
We advise the customer to check their junk or spam folder to verify they
received the e-mail to ***

We are seeking proof of the price difference for the itemPlease attach an image if possibleWe have a copy of the original order on our end

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe are unable to comply with the customer's request to honor Black Friday prices We apologize for any additional disappointment