Moore-Built Construction & Restoration, Inc.

Thank you for your prompt service it is very much appreciatedThey say that the minutes was expired and that is true but the problem arose because I put in my order online at 5:a.mand immediately called customer service when I realized they were sending my package to my old address and billing me at my new oneCustomer service doesn't open until amand they were deaf to my problemIf they take orders before they open customer service then why don't they have a warning that I would not get the same service that someone else gets if they order @ am.or laterI have sent many e-mails to Kohls and Fed ex and called many times each placeYou are my last resort thank goodness for youPlease help me settle this as I have done everything I can to fix this and they are robotic and callus tooThank you so much

Upon review of our
customer's concern for Order 3662390747, it appears we did process the return successfully
We have confirmation that the gift cards mailed out and were tenderedIs it a
possibility a family member might have used them?

We
apologize for the disappointmentWe verified the full Kohls.com order ending
in *** was lost in transitAs such, on December 20, we issued a credit in the
amount of $15.31, which will post to the Kohl's Charge card ending in *** in
an average of seven days

We have processed a return for our customer for Order A credit
was applied to the customer's credit card ending in in the amount of
$Please advise our customer to allow 3-days for the credit to appear
on their Kohl's account

We apologize for the customer’s continued disappointmentThe promise made to our customer on 03/07/to honor a $Kohl’s Cash Credit was in regards to the Kohl’s Cash referred to in her conversation on 02/26/Beyond this we cannot accommodate any request to honor expired Kohl’s Cash

We apologize for the disappointmentPlease know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which may lead to cancellationThough the initial order was canceled, the order was replaced with items that were still in stock, but we are unable
to grantee when the other items from her original order will be made available for her to purchaseAs such, we respectfully decline the desired settlement request, and consider this matter closed

We have applied the funds back into the gift cards immediately. 6393050324016930640- $100.006393050282757084193- $100.001110210161833375181- $155.066393053530631438534- $26.12We apologize for the inconvenience and frustration the customer experienced

We have processed a credit for our customer in the amount of $on January 05, A credit was applied in the amount of $to the customers Kohl's Charge ending in Also, a Kohl's Merchandise Credit was mailed out in the amount of $We apologize for the inconvenience and frustration our customer experienced

We have processed a credit in the amount of $to the Visa ending in
Please advise our customer to allow 7-business days for it to postWe
apologize for the inconvenience and frustration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm very upset that KOHL'S corporation feels they have no responsibility in this error I will now use other avenues to make it known that KOHL'S does not feel obligated to honor on their original order statement that included the discount The Revdex.com has done nothing to her resolve this claim Very disappointed. Regards,
*** ***

We apologize for the inconvenience our customer experienced with online Order It appears that UPS is still doing a trace for our customer's television that was not receivedWe have processed a return in the amount of $to the customer's Kohl's Charge ending in It appears we
did offer a replacement , in which the customer refusedAt this time we do not have a replacement television for our customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I would like the 50% discount of because I am not able to take it apart and I do not have means to transport it and I do not have a box big enough to ship it back Please issue the credit of 50% off in the amount of $ Thank you for restoring my faith in your company and making me feel like a valued customer.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]need to know when kohls will be refunding the kohls cash I used for this purchase? The refunded me the shipping cost of $but not the kohls cash for used to purchase these items
Regards,
*** ***

When you
return
merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash
value will decreaseIf you have already used your Kohl’s Cash coupon, the
amount of the Kohl’s Cash will be deducted from your return amountOur records
show the customer redeemed the $in Kohl's Cash from Kohls.com order
#*** The details of the Kohl’s
Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s
flyersWe hope this information was helpful

We apologize for the inconvenience our customer experience with online Order Regrettably, we are not able to refund our customer since it was not a Kohl's errorIt does state on our web site there is a minute window to cancel or edit the orderThis was submitted by our
customer, it was a not a system issue on Kohl's end. https://cs.kohls.com/app/answers/detail/a_id/57/kw/cancel%20order

We have processed a rebate in the amount of $for the two missing rebate formsOur customer can track this submission using tracking #This rebate will be mailed to our customer within business days

We have applied an additional credit in the amount of $to the Visa ending in Our customer is going to receive a credit on their Visa also of $and a Kohl's Merchandise Credit is being mailed out in the amount of $Please advise our customer to allow 7-business days for it to post

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I just received this message and have checked my account with Kohls. There is no refund posted to my account nor is there any refund for Kohls cash.Once again, another lie

We have processed a
return for Kohls.com order number *** on 08/25/We advise our
customer to allow 7-business days for the credit to appear on her Kohl’s
Charge accountWe apologize for the delay

Our
records indicate the Kohls.com order ending in was delivered, via UPS, on
November 28, Since the customer is stating they did not receive this, a
police report would need to be filed for the missing/stolen packageAs such,
please attach a copy of the filed police report so we
can proceed with our
investigation