Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]need to know when kohls will be refunding the kohls cash I used for this purchase? The refunded me the shipping cost of $but not the kohls cash for used to purchase these items
Regards,
*** ***

We
apologize for the disappointmentAs we verified that a package from the
Kohls.com order ending in *** was lost in transit, we refunded the item, on
January 5, in the amount of $27.93, which will post in an average of seven days
to the Kohl's Charge card ending in Additionally,
Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of days

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have applied an additional credit in the amount of $to the Visa ending in Our customer is going to receive a credit on their Visa also of $and a Kohl's Merchandise Credit is being mailed out in the amount of $Please advise our customer to allow 7-business days for it to post

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards

Our
records indicate the Kohls.com order ending in was delivered, via UPS, on
November 28, Since the customer is stating they did not receive this, a
police report would need to be filed for the missing/stolen packageAs such,
please attach a copy of the filed police report so we
can proceed with our
investigation

We have processed a rebate in the amount of $for the two missing rebate formsOur customer can track this submission using tracking #This rebate will be mailed to our customer within business days

Unfortunately, due to the age
of order
#2836656549, we are unable to retrieve it in our systemsWe are happy
to assist our customer, and credit the her accordingly, if she attaches the
original copy of her receipt showing the item name and price paid

Our return policy indicates if a
receipt was not present a corporate-issued refund will be givenThis does not
indicate a check will be givenHere are the
highlights of our return policy
when a receipt is not present:
•A full refund on your original
tender if you paid with a Kohl's Charge or any other major credit card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale price
•A corporate-issued refund
This information is listed online and in-storeWe stand behind the refund
given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohls is making me process a refund so I cannot use the coupons on the table as well as the sale price I was able to at the time of purchaseNot only did I get a damaged product, I am unable to get the same product for the same price I would've had it not been damagedI feel like * ** *** *** *** due to them not honoring the initial price I paid.As for scheduling a pick up from UPS, I told Kohls this is my new residence; I do not feel comfortable leaving the dining set outside of my houseI explained what hours I would be home, and they failed to take that into considerationI refuse to leave an expensive item outside of my new house when I am not familiar with the area, and do not have a private drive wayKohls refused to understand this and even hung up the phone on me when I tried to explain thisI attached written proof to show that I explained this situation to Kohls, and initially was told that I could be home when this pick up happenedAlso a picture of the damaged table top is included
Regards,
Stacey ***

Thank you for your prompt service it is very much appreciatedThey say that the minutes was expired and that is true but the problem arose because I put in my order online at 5:a.mand immediately called customer service when I realized they were sending my package to my old address and billing me at my new oneCustomer service doesn't open until amand they were deaf to my problemIf they take orders before they open customer service then why don't they have a warning that I would not get the same service that someone else gets if they order @ am.or laterI have sent many e-mails to Kohls and Fed ex and called many times each placeYou are my last resort thank goodness for youPlease help me settle this as I have done everything I can to fix this and they are robotic and callus tooThank you so much

Our corporate refund department has attempted to contact our customer directly Please have our customer contact ###-###-####, so they can address her concern further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will not be shopping with your company anymore.
Regards,
*** ***

We have processed a return on 11/10/for the incorrect merchandiseWe advise our customer to allow 10-business days for the credit Regrettably, we are not able to initiate a new Kohls.com order on the customer's behalfWe are more than happy to honor the original price, as well as free
shipping on a new orderWe advise the customer to reply with their new order number, and we will credit them accordinglyWe apologize for any inconvenience

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Tonya ***

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe are unable to comply with the customer's request to honor Black Friday prices We apologize for any additional disappointment

The $Kohl's Cash that was earned on the original order was subsequently
redeemed on a separate Kohls.com purchase for a pressure cookerIf
merchandise purchased earning a Kohl’s Cash coupon is subsequently returned,
the value of the return will be reduced by the amount of Kohl's Cash usedAs
such, the amount that was credited is correct, and we consider this matter
resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I mentioned in my previous email, I did call their Fraud department this morning, and they told me to call back the customer service, which then redirected me to another department, and then another department.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I would like the 50% discount of because I am not able to take it apart and I do not have means to transport it and I do not have a box big enough to ship it back Please issue the credit of 50% off in the amount of $ Thank you for restoring my faith in your company and making me feel like a valued customer.*** ***