Moore-Built Construction & Restoration, Inc.

We apologize for the defective laptopUpon review, we can confirm that a full refund was issued to the original method of tenderIf this refund creates a credit balance on a Kohl's Charge account, we kindly ask the account owner to contact us directly at ###-###-#### to request a credit
balance refund check

Our return policy indicates if a
receipt was not present a corporate-issued refund will be givenThis does not
indicate a check will be givenHere are the
highlights of our return policy
when a receipt is not present:
•A full refund on your original
tender if you paid with a Kohl's Charge or any other major credit card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale price
•A corporate-issued refund
This information is listed online and in-storeWe stand behind the refund
given to the customer

Kohl's Cash expiration dates have always been clearly displayed on the couponWe regret any confusionWe stand by our previous response

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenWe apologize for any mis-information that may have been provided

We apologize for the inconvenience our customer experienced
on her most recent store visitThe coupon does state one coupon per customer,
not per household. We are partnering
with our store to inquire as to what occurred on that specific transactionOnce
a response is received from a
store level, we will more than happy to follow up
with our customer

We have partnered with UPS to attempt to pick up the item so we can process a refund for our customerUPS states they have attempted to pick up the item twice and have been unsuccessfulThe item would need to be given to UPS or taken into a store location in order for us to assist our
customer

The $Kohl's Cash that was earned on the original order was subsequently
redeemed on a separate Kohls.com purchase for a pressure cookerIf
merchandise purchased earning a Kohl’s Cash coupon is subsequently returned,
the value of the return will be reduced by the amount of Kohl's Cash usedAs
such, the amount that was credited is correct, and we consider this matter
resolved

Our corporate refund department has attempted to contact our customer directly Please have our customer contact ###-###-####, so they can address her concern further

Please note that we stand behind the previous resolution that was given to the customerPlease have them call Kohl's Fraud Department at 1-800-564-

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11913549, and find that this resolution is satisfactory to me,if you notify Kohl's that this incident was more than an "inconvenience." It cost me time and money for gas, and could have endangered my child
Regards,
John S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below.They took almost five business days and not responded back.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards

We have processed a return on 11/10/for the incorrect merchandiseWe advise our customer to allow 10-business days for the credit Regrettably, we are not able to initiate a new Kohls.com order on the customer's behalfWe are more than happy to honor the original price, as well as free
shipping on a new orderWe advise the customer to reply with their new order number, and we will credit them accordinglyWe apologize for any inconvenience

Upon review of our customer's inquiry, we have applied
points on our customer's Yes2You Rewards accountAs of today, May 24, 2016,
our customer has a balance of points on his rewards accountThe next
rewards certificate will be generated the first week of June

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Kohls was very prompt and I really liked Kohls response Thank you very much
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gift card taking another days to get to my house still does not rectify the fact that I placed the order on August 10thNow on August 24th, adding another business days puts us at September 14thThen I will have to reorder the items I purchased, which are no longer at sale price, and wait another week to receive themThat pits the delivery date somewhere around September 20thWhat I would like is the items I ordered, rush delivered, so I can just have the items I ordered over two weeks agoThis dispute could have been handled, and I could already have what I ordered if it was handled properly from the moment there was an issue
Regards,
*** ***

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however,
going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the customer's request to honor the Kohl's CashWe apologize for any disappointment

We have researched the customer's concerns related to the
return from Kohls.com order #***It appears there was an isolated
error, resulting in $not being creditedOur records show the customer was
credited $on 02/04/The credit was processed back to the customer's
VISA
ending in ***
Additionally, any complaint filed through the Revdex.com will be
addressed through this same channelIf the customer is requesting to speak
with someone directly, we advise the customer to contact us at ###-###-####We
apologize for any inconvenience

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***