Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with their rebateWe will be more than happy to research our customer's inquiry with our rebate departmentOnce a response is received, we will be happy to address it for our customer

Our records show a return for Kohls.com order # *** was processed on 11/30/We advise our customer to allow 10-business days for the credit to appear on their Kohl’s Charge accountWe apologize for any inconvenience

We apologize for the inconvenience our customer experience with online Order Regrettably, we are not able to refund our customer since it was not a Kohl's errorIt does state on our web site there is a minute window to cancel or edit the orderThis was submitted by our
customer, it was a not a system issue on Kohl's end. https://cs.kohls.com/app/answers/detail/a_id/57/kw/cancel%20order

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11913549, and find that this resolution is satisfactory to me,if you notify Kohl's that this incident was more than an "inconvenience." It cost me time and money for gas, and could have endangered my child
Regards,
John S***

We are seeking proof of the price difference for the itemPlease attach an image if possibleWe have a copy of the original order on our end

We apologize for the inconvenience our customer experienced
on her most recent store visitThe coupon does state one coupon per customer,
not per household. We are partnering
with our store to inquire as to what occurred on that specific transactionOnce
a response is received from a
store level, we will more than happy to follow up
with our customer

Our records show a return for Kohls.com order #*** was processed on 02/08/16, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We apologize for the disappointmentPlease know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which may lead to cancellationThough the initial order was canceled, the order was replaced with items that were still in stock, but we are unable
to grantee when the other items from her original order will be made available for her to purchaseAs such, we respectfully decline the desired settlement request, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below.They took almost five business days and not responded back.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have applied the funds back into the gift cards immediately. 6393050324016930640- $100.006393050282757084193- $100.001110210161833375181- $155.066393053530631438534- $26.12We apologize for the inconvenience and frustration the customer experienced

We have partnered with UPS to attempt to pick up the item so we can process a refund for our customerUPS states they have attempted to pick up the item twice and have been unsuccessfulThe item would need to be given to UPS or taken into a store location in order for us to assist our
customer

We have thoroughly reviewed the customer's complaint, and at this time we stand by our previous response, and consider this matter closed

We have partnered with UPS, and they have confirmed that our customer used UPS MyChoice to arrange the shipping optionKohl's is not responsible for the delivery of the package since the customer used her MyChoice accountShe would need to pursue claim with UPSAt this time, we consider this
matter closed

Our records indicate we received her complaint through a different
channel and have addressed her concerns

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenWe apologize for any mis-information that may have been provided

We
apologize for the disappointmentWe verified the full Kohls.com order ending
in *** was lost in transitAs such, on December 20, we issued a credit in the
amount of $15.31, which will post to the Kohl's Charge card ending in *** in
an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's has not delivered my original order
Regards,
*** ***

We have processed a credit in the amount of $to the Visa ending in
Please advise our customer to allow 7-business days for it to postWe
apologize for the inconvenience and frustration

We will more than happy to research our customer's inquiry with our rebate departmentOnce a response is received, we will be happy to reach out to our customer