Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In order to address our customer's concern accordingly, we are asking our customer to provide images of the ornament for further reviewPlease have our customer attach them via the Revdex.com

We have thoroughly reviewed the customer's complaint, and at this time we stand by our previous response, and consider this matter closed

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Tonya ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I mentioned in my previous email, I did call their Fraud department this morning, and they told me to call back the customer service, which then redirected me to another department, and then another department.
Regards,
*** ***

Our records indicate we received her complaint through a different
channel and have addressed her concerns

We apologize for the inconvenience our customer experienced with their rebateWe will be more than happy to research our customer's inquiry with our rebate departmentOnce a response is received, we will be happy to address it for our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's has not delivered my original order
Regards,
*** ***

We
apologize for the disappointmentAs we verified that a package from the
Kohls.com order ending in *** was lost in transit, we refunded the item, on
January 5, in the amount of $27.93, which will post in an average of seven days
to the Kohl's Charge card ending in Additionally,
Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of days

Unfortunately, due to the age
of order
#2836656549, we are unable to retrieve it in our systemsWe are happy
to assist our customer, and credit the her accordingly, if she attaches the
original copy of her receipt showing the item name and price paid

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret to learn of the disappointment the customer recently experienced while attempting to exchange an itemKohl's is proud to offer quality merchandise at a great price with both our name brand and private label merchandiseIn accordance with Kohl's standard practices, and our desire to keep
our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with their purchase. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processedIf the store does not have the applicable ring to process an even exchange, a return will be processed for a full refundWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items' return valueWe advise our customers to speak directly to a manager at the time of their visit, to ensure that the matter is handled appropriately

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have partnered with UPS, and they have confirmed that our customer used UPS MyChoice to arrange the shipping optionKohl's is not responsible for the delivery of the package since the customer used her MyChoice accountShe would need to pursue claim with UPSAt this time, we consider this
matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will not be shopping with your company anymore.
Regards,
*** ***

Our records show a return for Kohls.com order # *** was processed on 11/30/We advise our customer to allow 10-business days for the credit to appear on their Kohl’s Charge accountWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohls is making me process a refund so I cannot use the coupons on the table as well as the sale price I was able to at the time of purchaseNot only did I get a damaged product, I am unable to get the same product for the same price I would've had it not been damagedI feel like * ** *** *** *** due to them not honoring the initial price I paid.As for scheduling a pick up from UPS, I told Kohls this is my new residence; I do not feel comfortable leaving the dining set outside of my houseI explained what hours I would be home, and they failed to take that into considerationI refuse to leave an expensive item outside of my new house when I am not familiar with the area, and do not have a private drive wayKohls refused to understand this and even hung up the phone on me when I tried to explain thisI attached written proof to show that I explained this situation to Kohls, and initially was told that I could be home when this pick up happenedAlso a picture of the damaged table top is included
Regards,
Stacey ***

Our records show a return for Kohls.com order #*** was processed on 02/08/16, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***