Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience the
customer experienced when attempting to redeem their coupon on their most
recent store visitOur coupons are only valid during the redemption dates
printed on themAs a courtesy, we will be more than happy to review the
transaction and apply the 20%
Please have the customer attach a copy of the
receipt, if possible

We apologize for our customers disappointmentOn October 4, we emailed our customer a prepaid shipping label with instructions on how to return the incorrect item back to Kohl’sUpon receipt of the incorrect item, a full refund will be credited back to her on the original form of tenderOur
customer is then welcome to call Kohls.com Customer Service, at ###-###-####, where we will able to reorder the shoes for her at the same price she initially paid for them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We stand by our previous statementOur customer would need to contact ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is obviously a pre-typed canned apology they give every customer unhappy with their serviceIt's very disappointing and if anything they should expedite my refund and offer some sort of incentive to shop at Kohls again like a discount or coupon for next purchaseThey are rude, insensitive and don't care about their customers experience at allThat's no way to run a business or treat people who provide a great deal of business and line their pockets.
Regards,
*** ***

Upon
review the customer's cards there may have been a coding error when the cards
were initiatedAt this time we are requesting the customer forward
copies of the receipts for these cards so we may place the value on new cards
and resolve the matter

The customer has received credit for the Kohl's CashWe stand behind our previous response

Upon review of our
customer's concern, it does show the gift card was mailed to the address on
Order 3*** and has been tendered at
Store in AlbanyWe are attaching a copy of the receiptUnfortunately,
for any other questions, the customer would need to contact ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please have the business post the legal reference that is publically displayed on their website that supports their claim that they can cancel any order and how my order meets the terms and conditions of said reference. When I made my statement I included the legal statement from their website and it does NOT include any statement that they can cancel an order except under specific circumstances. Kohl's has yet to demonstrate that they have meet the requirements of THEIR terms and conditions. They have also have yet to notify the customer of why the order was cancelled so I still hold them to the legal binding contract of my purchase
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedWe processed a full refund for the missing items in the form of a Kohl's Merchandise Credit, which we mailed to the customer todayAlso, we applied a credit for the shipping charges of $This adjustment will show on the
bankcard statement

Please let our customer know we apologize for the frustration this has causedAs our customer states she did not receive three of the items out of order #6903155461, we have processed a Kohl's Merchandise Credit (KMC) in the amount of $Please inform our customer that this can take 7-business
days in the mail

We will be mailing out our customer a $gift cardPlease advise our customer to allow 7-business days to receive the gift card via USPS

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Tiffani (Manager at Kohl's ***) applied all of the credits and was fantastic to work withI will continue to shop at Kohl's in the future
Regards,
Cheryl ***

Please advise our customer that we have initiated a trace with UPS and our
vendorOnce a response is provided to Kohl's, we will be happy to reach out to
our customer

Our customer has been credited $to her MasterCard ending in Please have our customer wait an average of days to receive this credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Someone from Kohls corporate office contacted me and apologized forThe situationShe agreed to personally take care of the situationThe items were picked up todayThank youNo further action is required at this time.
Regards,
*** ***

We are sorry to hear about the inconvenience our customer experienced with
their most recent online orderUpon review, it appears we applied the $
Kohl's Cash discount off of Order as agreed. At this time we
consider this matter closed

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think it's horrible that a company cannot back up their product I am not lugging a huge piece of furniture back to the store for two defective legs I will try to find legs online to replace them but I think it's pathetic that Kohl's cannot back up their product
Regards,
*** ***