Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Congratulations on the lack of customer serviceThis has not been resolved because th additional money the company held in my account I was unable to pay things during the course of those days that needed to be paid, which resulted in late feesI was not expecting to have TWO TIMES the amount of my purchase withheld from my bank account days before ChristmasI do not believe you understand that this happened to hundreds of people not just me and that hundreds of people are making complaints on line because what you do as a company isn't appropriateI do not believe that Kohls Corp is sorry or regretful for any inconvience they've placed upon me or any of their customer base during an already financial stressful time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** its advertising

Our records show Kohls.com initiated the customer's anticipated return for Kohls.com order #*** on 11/23/The return will arrive via USPSWe advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

Upon
review the customer's cards there may have been a coding error when the cards
were initiatedAt this time we are requesting the customer forward
copies of the receipts for these cards so we may place the value on new cards
and resolve the matter

We have processed a credit for $to Kohls.com order #4431776298, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appear

We apologize for the inconvenience and frustration our customer experienced with online Order We will research our customer's concern, and have agreed to apply a credit in the amount of $to our customer's Visa ending in Please advise our customer to allow 7-
business days for the credit to reflect on their credit card

Please advise our customer that we have initiated a trace with UPS and our
vendorOnce a response is provided to Kohl's, we will be happy to reach out to
our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint is NOT closedI am awaiting extra active photo grey lenses to be ordered by Stanton OpticalIf they receive the lenses, they have to install them in framesThey are making excuses to stall for time and thus far have not exhibited reliability in my plastic hard coated lenses as prescribed by their Dr ***
Regards,
*** ***

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the missing item she did not receive with her kohls.com order# ***
We advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge accountWe apologize
for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We will be mailing out our customer a $gift cardPlease advise our customer to allow 7-business days to receive the gift card via USPS

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Someone from Kohls corporate office contacted me and apologized forThe situationShe agreed to personally take care of the situationThe items were picked up todayThank youNo further action is required at this time.
Regards,
*** ***

In order for us to address our customer's concern accordingly, more information is needed. • Is the customer able to provide which swimsuit she did not receivePer tracking, it shows all swimsuits were deliveredWe would just like to confirm which one was not received

Please let our customer know we apologize for the frustration this has causedAs our customer states she did not receive three of the items out of order #6903155461, we have processed a Kohl's Merchandise Credit (KMC) in the amount of $Please inform our customer that this can take 7-business
days in the mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to know how this will be credited? I do not want to spend another $to received my $Kohl’s cash backI would like to receive the $Kohl’s cash now so I can use it to purchase items without putting more money out
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately my concerns have not been addressed by Kohl's as they have stated I contacted them prior to 8/to cancel the order completely once I learned it was not arriving on time as my family and I departed from Chicago to London that day to relocate and were no longer living at the address as of 8/ After learning this was delivered, I checked with my upstairs and downstairs neighbors in the building and they let me know it did not arrive to my address as stated.I checked my credit card transactions for the card on which I purchased the Pack N Play and did not receive a credit on 8/24/or 10/12/15. Further, I have not received any Kohl's cash for a future order I've followed up with the advisor that offered this to me several times and she has not replied to any of my follow up notes.I would like to be refunded completely for this order please by Kohl's and provided proof of the refund / Kohl's cash
Regards,
*** ***

Our rebate department has agreed to reissue the $rebate for our customerPlease advise our customer to please allow 4-weeks to receive via USPS

Upon review of our customer's concern, it does show our customer
reached out to our Executive Offices to attempt to address his inquiryWe did
advise our customer that Kohl's does not reissue or replace expired Kohl's
Cash. Please advise, Kohl's does not have a day grace period
listed on
Kohls.com as advised per customerWe stand by our previous decision and
consider this matter closed
https://cs.kohls.com/app/answers/detail/a_id/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is obviously a pre-typed canned apology they give every customer unhappy with their serviceIt's very disappointing and if anything they should expedite my refund and offer some sort of incentive to shop at Kohls again like a discount or coupon for next purchaseThey are rude, insensitive and don't care about their customers experience at allThat's no way to run a business or treat people who provide a great deal of business and line their pockets.
Regards,
*** ***