Moore-Built Construction & Restoration, Inc.

We apologize for the frustrationWe credited $for one of the flatware sets, which was returned on August 22, to the Kohl's Charge card ending in Additionally, on November 30, we credited another $to the same form of tender, for the other flatware set, which will post in an average
of seven daysAs such, we consider this matter closed. To discuss removing late fees from the Kohl's Charge account, please contact Kohl's Customer Service, via phone, at ###-###-####

We have partnered with our Corporate Refunds department and have verified
that our customer is aware he is able to pick up out of his items returned
The third will be processed when he picks up the other The customer was
explained this when he contacted them directly on May 25,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the disappointmentOn January 23, our records indicate a pickup request was initiated for the remaining item. Consequently, UPS will be in contact with the customer, via email, regarding further instructionsA credit in the amount of $will then be processed to the
Master Card ending in and will show in an average of seven days from the date the item is picked up

Please know we have processed a credit to the MasterCard ending in in the amount of $Since we are doing this as a courtesy, we will not be able to process a credit to any order going forward if the customer chooses to track and change their delivery option via UPS MyChoice

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Tiffani (Manager at Kohl's ***) applied all of the credits and was fantastic to work withI will continue to shop at Kohl's in the future
Regards,
Cheryl ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]ORDER EMAIL: *** (different from the email I used for filling this compaint)ORDER NUMBER:
Regards,
*** ***

We apologize for the disappointmentAfter further research we have made the business decision to honor the rebate submissionAs such, an additional $VISA Prepaid card will be issued, via mailPlease allow an average of 4-weeks for processing and delivery time

On
April 11, Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC),
in compensation for the return, in the amount of $171.16, to the customers
addressAs such, they will receive this in an average of 7-business days,
via standard mail

Our records show a return for Kohls.com order #*** was processed on 01/21/Part of the return was processed back to the customer's VISA ending in ***, the other was placed on a Kohl's Merchandise Credit, that was sent via USPSWe advise our customer to allow 10-business days to
receive thisWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I have seen the $posted and will be happy when I see the other $posted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11891360, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ashley Boehringer I am looking at my account right now and no refund has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871528, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's online order management system allowed a civilian/citizen/consumer to select an item from their online store/inventory, put the item in their online cart, pay for the item and obtain a confirmation (order number) with a system generated estimated delivery date. It's ludicrous to think that Kohl's online order management system would allow a civilian/citizen/consumer customer service experience like this to take place.Based on the merchant's/Kohl's response, it appears that it was well aware and prepared to account for consumers who placed online orders for items that would be deemed as "sold out" which were actually bait-and-switch with a "limited quantities" disclaimer.Is it safe to assume that Kohl's is also negligent and failed to calibrate their online order management system to match Kohl's actual inventory? My ask and resolve to my civilian/citizen/consumer complaint and customer experience is simple Please honor my request for resolve. Regards,
Demetrius C***

We apologize that our customer’s item was not included in
her shipmentI can confirm the customer’s
refund was processed on 03/29/for $onto her Visa Card ending in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mike ***

As previously stated any complaint filed through the Revdex.com is addressed through that same channelIf the customer desires to speak with a Supervisor directly, we advise they contact us at ###-###-####Once again, we apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Their fraud department is a jokeThe agent is horrible and refused to transfer to a managerThe Kohls as a company is also horribleIf a customer used Kohls gift card to purchase things, there is no grantee that the customer can get money back! That is the only way that the company can make money now, by taking money from their customers without giving or shipping out their products!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for all your help! Heard (through your website) from Kohl's, that they will be sending my rebate, as advertised.However, will not purchase rebate products from them in the future . Again, thanks again
Regards,
*** ** ***

We regret the customer's earned Kohl's Cash was appearing as invalidAt this time we advise the customer to reply with their new Kohls.com order number, and we will credit the $back to the orderWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***