Moore-Built Construction & Restoration, Inc.

Our records show a return was processed for Kohls.com order #on 11/03/back to the customer VISA ending in We advise the customer to wait 10-days to receive thisWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11891360, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ashley Boehringer I am looking at my account right now and no refund has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871528, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's online order management system allowed a civilian/citizen/consumer to select an item from their online store/inventory, put the item in their online cart, pay for the item and obtain a confirmation (order number) with a system generated estimated delivery date. It's ludicrous to think that Kohl's online order management system would allow a civilian/citizen/consumer customer service experience like this to take place.Based on the merchant's/Kohl's response, it appears that it was well aware and prepared to account for consumers who placed online orders for items that would be deemed as "sold out" which were actually bait-and-switch with a "limited quantities" disclaimer.Is it safe to assume that Kohl's is also negligent and failed to calibrate their online order management system to match Kohl's actual inventory? My ask and resolve to my civilian/citizen/consumer complaint and customer experience is simple Please honor my request for resolve. Regards,
Demetrius C***

In order for us to address our customer's concern accordingly, more information is needed. • Is the customer able to provide which swimsuit she did not receivePer tracking, it shows all swimsuits were deliveredWe would just like to confirm which one was not received

Our rebate department has agreed to reissue the $rebate for our customerPlease advise our customer to please allow 4-weeks to receive via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately my concerns have not been addressed by Kohl's as they have stated I contacted them prior to 8/to cancel the order completely once I learned it was not arriving on time as my family and I departed from Chicago to London that day to relocate and were no longer living at the address as of 8/ After learning this was delivered, I checked with my upstairs and downstairs neighbors in the building and they let me know it did not arrive to my address as stated.I checked my credit card transactions for the card on which I purchased the Pack N Play and did not receive a credit on 8/24/or 10/12/15. Further, I have not received any Kohl's cash for a future order I've followed up with the advisor that offered this to me several times and she has not replied to any of my follow up notes.I would like to be refunded completely for this order please by Kohl's and provided proof of the refund / Kohl's cash
Regards,
*** ***

We are unable to comply with the customer’s request for a $gift cardOur Kohl's Merchandise Credits (KMC) are provided to our customers during a returnThis card is redeemable for merchandise at any Kohl's store or online at Kohls.comThis card is non-refundable, may not be redeemed for
cash or for the purchase of gift cardsThis policy is listed on the back of our Kohl's Merchandise Credits and is based on a business decisionWe regret any disappointment that the Kohl's Merchandise Credit policy may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Congratulations on the lack of customer serviceThis has not been resolved because th additional money the company held in my account I was unable to pay things during the course of those days that needed to be paid, which resulted in late feesI was not expecting to have TWO TIMES the amount of my purchase withheld from my bank account days before ChristmasI do not believe you understand that this happened to hundreds of people not just me and that hundreds of people are making complaints on line because what you do as a company isn't appropriateI do not believe that Kohls Corp is sorry or regretful for any inconvience they've placed upon me or any of their customer base during an already financial stressful time.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the frustration our customer experiencedA refund has been processed today for the amount of $This adjustment will reflect on our customer's bankcard statementIf the neighbor next to our customer provides the package to our customer we ask that the customer contact us and
we will schedule a pick up with our carrier to have the items returned to our fulfillment center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for all your help! Heard (through your website) from Kohl's, that they will be sending my rebate, as advertised.However, will not purchase rebate products from them in the future . Again, thanks again
Regards,
*** ** ***

On
April 11, Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC),
in compensation for the return, in the amount of $171.16, to the customers
addressAs such, they will receive this in an average of 7-business days,
via standard mail

Upon review of our customer's concern, it does show our customer
reached out to our Executive Offices to attempt to address his inquiryWe did
advise our customer that Kohl's does not reissue or replace expired Kohl's
Cash. Please advise, Kohl's does not have a day grace period
listed on
Kohls.com as advised per customerWe stand by our previous decision and
consider this matter closed
https://cs.kohls.com/app/answers/detail/a_id/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint is NOT closedI am awaiting extra active photo grey lenses to be ordered by Stanton OpticalIf they receive the lenses, they have to install them in framesThey are making excuses to stall for time and thus far have not exhibited reliability in my plastic hard coated lenses as prescribed by their Dr ***
Regards,
*** ***

We stand behind our previous decision, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Their fraud department is a jokeThe agent is horrible and refused to transfer to a managerThe Kohls as a company is also horribleIf a customer used Kohls gift card to purchase things, there is no grantee that the customer can get money back! That is the only way that the company can make money now, by taking money from their customers without giving or shipping out their products!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the frustrationWe credited $for one of the flatware sets, which was returned on August 22, to the Kohl's Charge card ending in Additionally, on November 30, we credited another $to the same form of tender, for the other flatware set, which will post in an average
of seven daysAs such, we consider this matter closed. To discuss removing late fees from the Kohl's Charge account, please contact Kohl's Customer Service, via phone, at ###-###-####

We have processed a credit for $to Kohls.com order #4431776298, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appear

We have canceled the Blue Kohl's Cash that was issued, in compensation for the return, and credited $to the VISA card ending in ***, which will post in an average of seven days