Moore-Built Construction & Restoration, Inc.

We apologize for the frustration our customer experiencedA refund has been processed today for the amount of $This adjustment will reflect on our customer's bankcard statementIf the neighbor next to our customer provides the package to our customer we ask that the customer contact us and
we will schedule a pick up with our carrier to have the items returned to our fulfillment center

We are more than happy to research our customer's concernIs the customer able to provide the promo code she was attempting to apply on the order

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedWe processed a full refund for the missing items in the form of a Kohl's Merchandise Credit, which we mailed to the customer todayAlso, we applied a credit for the shipping charges of $This adjustment will show on the
bankcard statement

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience the
customer experienced when attempting to redeem their coupon on their most
recent store visitOur coupons are only valid during the redemption dates
printed on themAs a courtesy, we will be more than happy to review the
transaction and apply the 20%
Please have the customer attach a copy of the
receipt, if possible

We apologize for our customers disappointmentOn October 4, we emailed our customer a prepaid shipping label with instructions on how to return the incorrect item back to Kohl’sUpon receipt of the incorrect item, a full refund will be credited back to her on the original form of tenderOur
customer is then welcome to call Kohls.com Customer Service, at ###-###-####, where we will able to reorder the shoes for her at the same price she initially paid for them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meKohls has finally credited my credit card. I appreciate your help with Kohl's very poor customer service policies
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is still unacceptableFedEx has already denied my claim when I presented this problem to themI work in the business of commercial insuranceThis is NOT how you handle a customer's complaint, especially one who is considered a Most Valuable CustomerWhat Kohl's needs to do is submit this to their insurance company, the insurance company should then pay me, the customer, and THEN subrogate this claim to FedEx so that FedEx is still responsible, as you claim they areBy purchasing merchandise through Kohl's, we entered into a contract, so I expect Kohl's to be the one to fulfill that contractI not only demand reimbursement but also to be paid for the interest that I am accumulating on this outstanding charge, which I refuse to payI hope that your next response fully satisfies my requests as these are not outrageous demands
Regards,
*** ***

Please have the customer confirm the mailing address on the gift card so we can send out for our customer to the recipient

We have discussed options with our customer directlyWe will be reissuing a $Kohl's Cash for our customerAt this time, we consider this matter closed

We
apologize for the inconvenience our customer experienced due to online Order
We have applied a credit to the Visa ending in *** in the amount
of $(it might appear as $and $9.68)Also, Kohl’s Merchandise
Credit will be mailed to our customer in the amount of $
Please allow
7-business days for this to post on their Visa card

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentWe reviewed all correspondence made to Kohl's
by the customer and have no record of mistreatment or allegations of fraudulent
activity against the customerAs such, please know that standard shipping can
take up to business daysAs the Kohls.com order
ending in was submitted
February 19, the shipment will be received, via USPS, no later than February
If shipment has not been made by this date, we are more than happy to
credit the full order

We understand the concern, and have resolved it accordinglyWe consider this matter closed

We apologize for the inconvenience and frustration our customer
experienced due to the order cancellationWe have applied a credit in the
amount of $to our customers Kohl's Charge ending in

We have processed a refund to our customer's Kohl's Charge ending in in the amount of $Also, we are mailing out our customer a $gift card$for the tender used on the order and $for the Kohl's Cash earnedPlease advise our customer 7-business days to receive her gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This amount is unacceptable for a ring I never receivedI'd like the full purchase amount reimbursed and the interest that's been accruedFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

As we have credited our customers VISA card accordingly, the customer needs to follow up with her bank (Chase) to ensure the fraud credits get permanently applied to her card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***