Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I attched two files to show Original Receipt from the return, AND The Screen Shot from my phone taken at 10.02PM of 7/14/to show that on 7/13/2016, I did not have any incoming call on my phone.The merchant may claim that they contacted the phone number associated with the information from the transaction on their system but I stated clearly that I am no longer using the old contact information and suggested that Kohl's may contact me by the phone number/email provided via Revdex.com platform; therefore I cannot accept this business's latest response.]
Regards,
*** ***

We appreciate the information provided by our customerWe have applied a
credit in the amount of $to the Kohl's Charge ending in Please
advise our customer to allow 5-business days for it to reflect on their Kohl's
Charge

We
deeply apologize for the disappointmentOn February 5, we refunded the amount
the customer did not receive from the $creditAs such, $will post
to the VISA card ending in in an average of seven daysRegrettably, we respectfully
decline any additional
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount I paid for this item was $on my credit card.This is the amount I was told would be returned, while I appreciate the $inconvenience reimbursement, this is really a wash as I was not refunded the amount that was charged on my credit card.The Kohl's cash that I used (which they refunded) would have only been applied to the vacuum, had I not ordered the Ottoman, so I should not be further penalized by receiving Kohl's cash...and having to place another order within a window of time The Kohl's cash would have would have applied to the vacuum The cost of the item was $ On that order I saved 30% bringing the cost of this item to $with Vermont's 7% state and local sales tax the actual cost of the item was $ The $credited to my card is still $short of what I was charged on my credit card I will gladly accept this resolution when the $is credited to my account Furthermore I was told on the phone I would not lose the Kohl's cash earned on this order.Thank you for your help with this matter
Regards,
*** ***

Our records show a return for Kohls.com order #*** was processed on 01/16/16, back to the customer's VISA ending in ***We advise the customer to allow 5-business days for the credit to appearWe apologize for any inconvenience

We are sorry the package was delivered to a wrong address and the concern this caused our customersA full refund for the customer order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed, it may be refunded in the form of a Kohl's Merchandise Credit, which will
be mailed to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Extremely unaccetable This issue is not at all resolved Very sad and poor customer service on the part of Kohl’s Nothing has been done for months and they still do not care I guess stealing from their customers is ok Further action is definitely needed
Regards,
Christina ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did follow the instructions Kohl's posted on Revdex.com and calledPlease refer to my previous response
Regards,
*** ***

Our records show a return for missing SKU *** from Kohls.com order #*** was processed on 01/15/Due to the
customer using Kohl's Cash on the order $was processed back to their Kohl's Charge account, and $was placed on a Kohl's Merchandise CreditWe advise the customer to reference their January billing statement to confirm the credit

We apologize for the disappointmentWe rerouted the Kohls.com order ending in back to our warehouse and have refunded the customer for the full orderAs such, a credit in the amount of $will post to the VISA card ending in in an average of seven daysBlue Kohl's Cash in the amount
of $was also issued, via email, with a redemption period of daysAs the full return amount was credited, we respectfully decline any additional compensation

We apologize for the disappointmentWe have removed all saved credit card information from the shopping account profileOn April 24, Kohl's Fraud Department also credited the full order which was submitted fraudulently in the amount of $173.59, to the Kohl's Charge card ending in For
questions regarding the Kohl's Charge, or to close an account, please contact Kohl's Customer Service at ###-###-####Finally, as a general practice, we highly encourage all Kohls.com shoppers to update their Kohls.com shopping account profile once every three months, so their information continues to be safe and secure

At this time we advise the customer
forward photos of the gift cards front and back for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Based on the receipts I provided I believe I am owed $from Kohl's. I have been shopping at Kohl's in *** ** since it opened. I know their policies and understand how the Kohl's cash policy works. I was also employed at Kohl's during a Christmas season a few years back and I still believe I am owed $24.86.
Regards,
Doris ***

As
previously stated, we have forwarded the information to the appropriate store
for reviewFor concerns regarding credit reporting, please contact Kohl's
Customer Service, via phone, at ###-###-####, where will be happy to assist
our customerAs such, we consider this matter closed

We
apologize for the disappointmentWe verified the wrong item was shipped in the
Kohls.com order, ending in As such, we scheduled a request to pick up
this item, via UPSUPS will be in contact with you, via email, with
notifications on how to proceed with the requestOnce this item is
picked up,
we will issue a refund in the amount of $108.36, which will post to the Kohl's
Charge card ending in in an average of seven days from the date of pickup

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Complaint ID *** is resolvedKohls has refunded $plus the accrued interest charge. Thank you

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedThe customer is more than welcome to return the item if she is
unsatisfied with the merchandiseWe apologize for the inconvenience

We apologize for the inconvenience our customer experienced with Kohls.com Order The customer was not charged for the items, it displays authorizationsWe have confirmed the customer was only charged for items from her orderThe funds will be released within 7-business days or
sooner depending on the bank

We regret the customer did not receive her shipment in her desired shipping time frameOn 12/14/we credited Kohls.com order #*** for the shipping cost, and the shipping tax back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to
appearWe apologize for any inconvenience

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***