Moore-Built Construction & Restoration, Inc.

We are sorry the package was delivered to a wrong address and the concern this caused our customersA full refund for the customer order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed, it may be refunded in the form of a Kohl's Merchandise Credit, which will
be mailed to the customer

We
apologize for the disappointmentWe reviewed all correspondence made to Kohl's
by the customer and have no record of mistreatment or allegations of fraudulent
activity against the customerAs such, please know that standard shipping can
take up to business daysAs the Kohls.com order
ending in was submitted
February 19, the shipment will be received, via USPS, no later than February
If shipment has not been made by this date, we are more than happy to
credit the full order

We have processed a return for Kohls.com order # *** on 12/29/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Our store has attempted to contact the customer directly to resolve this matterAt this time, we consider this matter closed

We do have a hassle-free return policy, but there is a possibility that a corporate refund may need to be processedThat is determined at the time of the return unfortunately:Kohl's Charge purchases: Store Associates can locate purchases up to months after the purchase date, and the credit can
be applied to your account.Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.An even exchangeA Kohl's Merchandise Credit based on the lowest 13-week sale priceA corporate-issued refund

We deeply apologize for the disappointmentWhile in most cases we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having enough inventory, which occurs in periods of high demandPlease know that in accordance with the
Kohls.com Terms and Conditions, all orders are subject to further review, which lead to the cancellationAs such, a new order would need to be replaced

We apologize for the inconvenience and frustration our customer
experienced due to the order cancellationWe have applied a credit in the
amount of $to our customers Kohl's Charge ending in

We apologize for the disappointmentWe have removed all saved credit card information from the shopping account profileOn April 24, Kohl's Fraud Department also credited the full order which was submitted fraudulently in the amount of $173.59, to the Kohl's Charge card ending in For
questions regarding the Kohl's Charge, or to close an account, please contact Kohl's Customer Service at ###-###-####Finally, as a general practice, we highly encourage all Kohls.com shoppers to update their Kohls.com shopping account profile once every three months, so their information continues to be safe and secure

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's contacted me before they answered to you, they were asking questions such as if my mother went directly to the return department or if she went to other departmentsThey said they had video in front of themIt seems they don't have anyone who speaks Spanish on their departmentIt seems they did not get the answers they wantedThere also was some trouble with me translating to my mother since my English is not the bestThe kohl's representative refuses to tell me why they want to see the purchase receipt
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are partnering with our online department to process a credit for our customerOnce a response is received, we will be happy to follwith our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Khols only offered a well crafted Public Relations response with zero substance and zero solutions. I hope this compliant, and Khols lack of concern are posted for all future customers to read
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Complaint ID *** is resolvedKohls has refunded $plus the accrued interest charge. Thank you

We
apologize for the inconvenience our customer experienced due to online Order
We have applied a credit to the Visa ending in *** in the amount
of $(it might appear as $and $9.68)Also, Kohl’s Merchandise
Credit will be mailed to our customer in the amount of $
Please allow
7-business days for this to post on their Visa card

We apologize for the disappointmentWe rerouted the Kohls.com order ending in back to our warehouse and have refunded the customer for the full orderAs such, a credit in the amount of $will post to the VISA card ending in in an average of seven daysBlue Kohl's Cash in the amount
of $was also issued, via email, with a redemption period of daysAs the full return amount was credited, we respectfully decline any additional compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did follow the instructions Kohl's posted on Revdex.com and calledPlease refer to my previous response
Regards,
*** ***

We understand the concern, and have resolved it accordinglyWe consider this matter closed

Please have the customer confirm the mailing address on the gift card so we can send out for our customer to the recipient

At this time we advise the customer
forward photos of the gift cards front and back for further research

We
apologize for the disappointmentWe verified the wrong item was shipped in the
Kohls.com order, ending in As such, we scheduled a request to pick up
this item, via UPSUPS will be in contact with you, via email, with
notifications on how to proceed with the requestOnce this item is
picked up,
we will issue a refund in the amount of $108.36, which will post to the Kohl's
Charge card ending in in an average of seven days from the date of pickup

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It was the on the middle of June transaction for approx$If they could provide me with a copy of the statement and receipt, I can confirm that information to themThank youThey can call me if they want the credit card number ###-###-####
Regards,
*** ***