Moore-Built Construction & Restoration, Inc.

Our records show a return for missing SKU *** from Kohls.com order #*** was processed on 01/15/Due to the
customer using Kohl's Cash on the order $was processed back to their Kohl's Charge account, and $was placed on a Kohl's Merchandise CreditWe advise the customer to reference their January billing statement to confirm the credit

We are providing correction to our previous responseThe
customer was mailed a Corporate Refund for a total of $for the return of
order ***The customer has received this
Corporate Refund ending in ***
and it has been already partially tendered on order *** on February 1st, The remaining
balance on this Corporate Refund after this order is $ We apologize for any additional disappointment

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedThe customer is more than welcome to return the item if she is
unsatisfied with the merchandiseWe apologize for the inconvenience

We
deeply apologize for the disappointmentOn February 5, we refunded the amount
the customer did not receive from the $creditAs such, $will post
to the VISA card ending in in an average of seven daysRegrettably, we respectfully
decline any additional
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We have processed a refund to our customer's Kohl's Charge ending in in the amount of $Also, we are mailing out our customer a $gift card$for the tender used on the order and $for the Kohl's Cash earnedPlease advise our customer 7-business days to receive her gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is still unacceptableFedEx has already denied my claim when I presented this problem to themI work in the business of commercial insuranceThis is NOT how you handle a customer's complaint, especially one who is considered a Most Valuable CustomerWhat Kohl's needs to do is submit this to their insurance company, the insurance company should then pay me, the customer, and THEN subrogate this claim to FedEx so that FedEx is still responsible, as you claim they areBy purchasing merchandise through Kohl's, we entered into a contract, so I expect Kohl's to be the one to fulfill that contractI not only demand reimbursement but also to be paid for the interest that I am accumulating on this outstanding charge, which I refuse to payI hope that your next response fully satisfies my requests as these are not outrageous demands
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Based on the receipts I provided I believe I am owed $from Kohl's. I have been shopping at Kohl's in *** ** since it opened. I know their policies and understand how the Kohl's cash policy works. I was also employed at Kohl's during a Christmas season a few years back and I still believe I am owed $24.86.
Regards,
Doris ***

On Mon, Feb 1, at 7:AM, *** wrote:Yes, I received the refund ONE FULL MONTH after returning the items (which they were UNABLE to locate until I provided a tracking number.) Unacceptable for a large corporation

We regret the customer did not receive her shipment in her desired shipping time frameOn 12/14/we credited Kohls.com order #*** for the shipping cost, and the shipping tax back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to
appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As explained in my complaint, it took almost months to resolve this simple issue My April 7th response indicated that I would be contacting the Revdex.com to help solve this matter I received the quickest response the following day that the $would eventually get credited to my account This is one of the worst customer service issues I have ever experienced I do not feel that my time spent to push for money owed to me or my loyalty as a customer were genuinely considered The auto-replies and auto-apologies were not appreciated In my opinion, Kohl's should respect my original resolution request to ensure they do not lose my business
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the policy, however, the policy boldly printed on the back of the receipt, which was attached to my previous message, mentions nothing about any exceptions or caveats to that statementThis is misleading and deceptiveHad there been an asterisk, or mention of anything concerning the electronics policy, I would have returned my item earlierThe front of a gift receipt rarely contains any useful information to the recipient, which is why the merchant prints the policy boldly on the reverse side and expects their patrons to review for instruction. Making the statement, "HASSLE-FREE RETURNS RETURN ANY ITEM, ANYTIME, FOR ANY REASONDO YOU HAVE YOUR RECEIPT? You'll get a refund or even exchangeIf you have a gift receipt, you'll get an even exchange or a Merchandise Credit." I had, and still have, every reason and right to believe that I can return my Fitbit for store credit, as it remains unopened, and I have retained my gift receipt. I expect a store credit for the full purchase amount, in exchange for my returned good, of courseI will not rest until this has been resolved to meet my expectations.Thank you for your timeI urge you to think as a consumer, and put yourself in my shoes.
Regards,
*** ***

As we have credited our customers VISA card accordingly, the customer needs to follow up with her bank (Chase) to ensure the fraud credits get permanently applied to her card

Revdex.com:The issue is not closed because I did not write the Revdex.com about them three ordersI already resolved them issuesThe orders I was writing in about have not been credited to my accountI do not have the merchandise and I opened cases with Kohl'sI am being charged on the statement that is due January 2, for Merchandise I never received. I will not pay this amount to Kohl's and should not receive interest charges because it should not take months to credit for merchandise that was never received. Below is the reference information about the orders never received.Order #***#***54.37***Ref*12/13/2017Order #*** $plus refund of $Kohl's cashRef* spoke with Mary
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of Kohls.com order # ***, the customer’s
order was placed on 07/20/The Kohl's
Cash earning period was from July - July and between July -
July Regrettably the
customer’s order did not qualify for Kohl’s CashWe
are unable to accommodate the customer’s request for a credit

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Due to the time of year Kohl’s as well as
shipping carriers may experience delaysIt is never our intention to inconvenience
our customers in any fashionOnce again, we appreciate the feedback, and sincerely
apologize for any inconvenience

As
previously stated, we have forwarded the information to the appropriate store
for reviewFor concerns regarding credit reporting, please contact Kohl's
Customer Service, via phone, at ###-###-####, where will be happy to assist
our customerAs such, we consider this matter closed

We appreciate the information provided by our customerWe have applied a
credit in the amount of $to the Kohl's Charge ending in Please
advise our customer to allow 5-business days for it to reflect on their Kohl's
Charge