Moore-Built Construction & Restoration, Inc.

Our customer
placed order on
01/02/This order was tendered using $on her Visa card and $in
Gift CardsWe processed returns for the items she did not receive on
01/23/and 02/04/The returns were processed back onto her original forms of
tender; with
$being processed onto her Visa as well as an issuance two Kohl’s
Merchandise Credits that were mailed to our customer for $and $If
our customer did not receive the merchandise credits please reply to the
complaint and we will reissue new credits We apologize for any confusion our customer
had with her refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below.I didn't keep the receiptThey use E receipts on their app anywayI have the Kohl's cash certificate and they are claiming someone else returned all my items (which are in my house so that's impossible) and the e receipt in the app I screenshot. This was on Black Friday, I probably had receipts and trusted them to keep my personal account information confidential from other people trying to access itThe person whom they allowed to reverse my transaction, is not on my account, we do not share any of the same information however the transaction WAS in fact saved to my account, that has my name and personal information only.
Today is the 5thThe date that this kohls cash is set to expireIt's literally taken them over times of contact and still no resolutionThe cashier REVERSED MY TRANSACTION AND GAVE IT TO MY FRIENDI'm not sure how else to explain it but I'll include the conversation with her telling me the cashier reversed my transaction and re-did it for my friendBasically stripping my account of what I earned previouslyThis is aside from the fact that I can't trust them with my personal information again and I've had numerous people, including management try to tell me that my friend RETURNED every single itemEvery single item that is in my housethat obviously means they're completely making it up and I'm getting tired of going over itI have two different groups of 30k peopleI work with veterans every day to support them and majority of this stuff goes to support themI don't have time to keep going over itI know for a fact they can access the receipt because they had to in order to reverse it to begin withThe lies are out of control and it would be faster for me to post in my groups what happened and collect donations to cover itI have plenty more screen shots but I think the person explaining to me that the cashier stole everything I had in my account and reissued it to her is sufficientI've already missed every sale I wanted to use it on it anywayI've seen slower more inept customer service in my life.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. This complaint has been resolved by the businessThey issued me a refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the policy, however, the policy boldly printed on the back of the receipt, which was attached to my previous message, mentions nothing about any exceptions or caveats to that statementThis is misleading and deceptiveHad there been an asterisk, or mention of anything concerning the electronics policy, I would have returned my item earlierThe front of a gift receipt rarely contains any useful information to the recipient, which is why the merchant prints the policy boldly on the reverse side and expects their patrons to review for instruction. Making the statement, "HASSLE-FREE RETURNS RETURN ANY ITEM, ANYTIME, FOR ANY REASONDO YOU HAVE YOUR RECEIPT? You'll get a refund or even exchangeIf you have a gift receipt, you'll get an even exchange or a Merchandise Credit." I had, and still have, every reason and right to believe that I can return my Fitbit for store credit, as it remains unopened, and I have retained my gift receipt. I expect a store credit for the full purchase amount, in exchange for my returned good, of courseI will not rest until this has been resolved to meet my expectations.Thank you for your timeI urge you to think as a consumer, and put yourself in my shoes.
Regards,
*** ***

Upon review of Kohls.com order # ***, the customer’s
order was placed on 07/20/The Kohl's
Cash earning period was from July - July and between July -
July Regrettably the
customer’s order did not qualify for Kohl’s CashWe
are unable to accommodate the customer’s request for a credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe regret to hear the customer's desired merchandise
is out of stockWe are unable to accommodate the customer's request to honor the Black Friday price. Additionally, the charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business daysWe apologize for any inconvenience

Due to the time of year Kohl’s as well as
shipping carriers may experience delaysIt is never our intention to inconvenience
our customers in any fashionOnce again, we appreciate the feedback, and sincerely
apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It was the on the middle of June transaction for approx$If they could provide me with a copy of the statement and receipt, I can confirm that information to themThank youThey can call me if they want the credit card number ###-###-####
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso, since I have all of the used gift cards, I would prefer Kohl's returns the amount of the purchases to the gift cardsI have sent the gift card numbers and the amountsPlease find attached file
Regards,
*** ***

The customer's concerns have been forwarded to the proper channelsWe apologize for any additional disappointment

We are partnering with our online department to process a credit for our customerOnce a response is received, we will be happy to follwith our customer

Our store has attempted to contact the customer directly to resolve this matterAt this time, we consider this matter closed

Revdex.com:The issue is not closed because I did not write the Revdex.com about them three ordersI already resolved them issuesThe orders I was writing in about have not been credited to my accountI do not have the merchandise and I opened cases with Kohl'sI am being charged on the statement that is due January 2, for Merchandise I never received. I will not pay this amount to Kohl's and should not receive interest charges because it should not take months to credit for merchandise that was never received. Below is the reference information about the orders never received.Order #***#***54.37***Ref*12/13/2017Order #*** $plus refund of $Kohl's cashRef* spoke with Mary
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On Mon, Feb 1, at 7:AM, *** wrote:Yes, I received the refund ONE FULL MONTH after returning the items (which they were UNABLE to locate until I provided a tracking number.) Unacceptable for a large corporation

We have processed a return for Kohls.com order # *** on 12/29/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We are more than happy to research our customer's concern, but more information is needed. Please have the customer confirm their order number. Have the customer please specify which items were not received in the initial order, which she received the incorrect item for

As this item is still out of stock, a credit for $will be placed on their shopping profileTo use this credit towards a future order, please contact Kohls.com, via phone, at ###-###-####, and place the order with a phone associateFor excluded merchandise, such as the Apple Watch, they would have to pay up front, and then we would credit the order after it shipsTo see a list of exuded merchandise, please click the following link; https://cs.kohls.com/app/answers/detail/a_id/1086/kw/excluded%20merchandiseAs such, we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me AS LONG AS the Kohls cash is issued within the next 7-days as promised by Angelica from Kohls Corporation on this date, 2-16-
Regards,
*** ***