Moore-Built Construction & Restoration, Inc.

Each $Kohl's Cash Coupon is earned pretax for every $made in qualifying purchasesWe regret to learn that some of the desired merchandise was not available for Kohls.com order #***Upon review of the order, the customer's total did not qualify for Kohl's Cash after the items
were canceledWe are unable to accommodate the customer's request for a Kohl's Cash creditWe apologize for any disappointment

When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount Our records show Kohl's Cash coupon #was redeemed by the customer, thus decreasing the customer's return amountThe details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyersWe hope this information was helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have yet to address the issue in the complaintThere advertisement and associative stated if you apply for Kohl's credit card today, I would either receive a 30% discount if approved or 15% if declined for the transaction I was making that dayI received neither discount that dayI verified they pull my credit report that dayI am assuming they saw my 800+ credit score and did not want to honor the 30% discount at that time and rather tell me I would receive a response in the mailI believe this is advertisement and a way them to have someone apply for a credit card hoping they will use in the future without receiving a discount I would like a response on what Kohl's is doing to correct this misleading advertisement and keep this from happening to others in the future
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced with her recent vacuum purchaseThe customer is able to return the merchandise to the store for a fll refund, and for the inconvenience we are more than happy to mail our customer a $gift cardIf the customer agrees,
please have them reply to confirm their mailing address

We apologize for our customer's experience and have processed a refund for the orderOur customer will see a credit for the amount of $and $on their credit card statementPlease note the below information is listed online at www.kohls.comWhen you place an order at Kohls.com you are
able to select your shipping address: Click "Use this address" under your preferred shipping address for your current orderThe selected address will have a box around it and say “Selected Address” at the bottom.Registered customers: When checking out as a registered customer, all the shipping addresses in your shopping account will appear as shipping optionsYou also have the option to add a shipping address.Regrettably, if you select an incorrect shipping address and submit the order we are unable to change the address

I do have the gift cards
Regards,
*** ***

All Kohl’s promotional offers state
exclusions may applyAs previously stated the decision to exclude merchandise
is not made by Kohl’s but the vendors themselves
We appreciate the customer’s
feedback regarding our associate, and we apologize for the customer’s
experienceThis information will be forwarded to the District and Regional
Manager for internal review
The customer’s complaint was filed through
the Revdex.com portal and will be addressed accordinglyWe have provided our response
and decline the customer’s request to be contacted via e-mailOnce again we
apologize for any disappointment

We regret the customer's gift card was not properly activatedAt this time we advise our customer to contact us at ###-###-####, with the receipt and gift card information for assistanceWe apologize for any inconvenience

At this time we advise the customer to reply with their Kohls.com order number, as well as any associated reference number confirming the discount for further research

Upon review of Order 4961584881, it does appear we did process a credit in full back to the customer on April 06, The customer should be expecting a credit of $back to her Kohl's Charge ending in Please advise the customer to allow 7-business days for the return to post to her
account

We apologize for the inconvenience our customer has experiencedAt this time we have applied a credit for the amount of $to the account ending in ***In addition, the amount of $from the Kohl's Merchandise Return Credit (KMRC) will be applied to this accountAfter these
adjustments post to the account, the account will have a credit balance for the amount of $The amount of $from the KMRC will be applied to the account ending in ***The remaining balance on the KMRC will be $The KMRC may be used in-store or online

We regret the customer did not receive the anticipated merchandiseOur records show a return for Kohls.com order #*** was processed on 02/17/We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

Our customer's order was never cancelledThe order was shipped and not received by the customerWe are more than happy to replace our order for our customer by having call ###-###-####We ask that the customer allow 7-business days to receive the Kohl's Merchandise Credit via USPS

We stand by our previous responseIf the customer has any additional concerns regarding her Yes You rewards account, she may contact us at ###-###-####

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am not happy about the process or talking to a representative in *** who tried to tell me I am wrong and not listen to me and the issue
Regards,
*** ***

We stand by our previous statementAt this time, we consider the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls had days to fufill the order they waited to make the offer available to other customers to lure them for Black Friday and this is deceptive
Regards,
Cytnhia ***

On
February 20, we flipped the status of the Kohl's gift card ending in to
availableAccordingly, the gift card is ready to be used immediately and has
an available balance in the amount of $However, we respectfully decline
any additional
orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;
text-decoration-style: initial;text-decoration-float:none;
word-spacing:0px"> compensation

Upon review of Order 6911689993, it appears the order is in a different nameThe claim would need to be filed by the purchaser of the Kohls.com order in order to address their concernWe are unable to disclose information to an unauthorized third party

Our records show a return was processed for the incorrect item on 10/26/Due to the us of multiple forms of tender, part of the return was credited back to the customer's VISA ending in 8549, and the other on a Kohl's Merchandise Credit, that the customer will receive via USPSWe advise our
customer to allow 10-business days to receive thisWe apologize for any disappointment