Moore-Built Construction & Restoration, Inc.

Our records show a return was processed for the incorrect item on 10/26/Due to the us of multiple forms of tender, part of the return was credited back to the customer's VISA ending in 8549, and the other on a Kohl's Merchandise Credit, that the customer will receive via USPSWe advise our
customer to allow 10-business days to receive thisWe apologize for any disappointment

Each $Kohl's Cash Coupon is earned pretax for every $made in qualifying purchasesWe regret to learn that some of the desired merchandise was not available for Kohls.com order #***Upon review of the order, the customer's total did not qualify for Kohl's Cash after the items
were canceledWe are unable to accommodate the customer's request for a Kohl's Cash creditWe apologize for any disappointment

Our customer's order was never cancelledThe order was shipped and not received by the customerWe are more than happy to replace our order for our customer by having call ###-###-####We ask that the customer allow 7-business days to receive the Kohl's Merchandise Credit via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11899190, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that items sell out. My frustration is that it was not updated on the site. It let me purchase the product and I wasn't alerted until later that the item had sold out. It was too late to get the same product at a discount from other retailers because the promotion had expired. My frustration is that the website showed it was in stock. How does that happen? I can only think that it happens by misrepresenting the sale and misleading customers
Regards,
Sarah D***

Regrettably we are unable to locate the customer's orderWe have processed a return for Kohls.com order #on 12/28/Part of the refund was processed back to the customer's VISA ending in 1955, and the other back to a Kohl's Merchandise CreditWe advise our customer to allow 10-
business days to receive thisAny complaint filed through the Revdex.com will be answered through that channelIf the customer would like to speak with someone directly, we advise they contact us at 855-564-We apologize for any inconvenience

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I reviewed my credit card statement and both credits are on there
Regards,
*** ***

We regret the customer did not receive their earned Kohls.com Cash from Kohls.com order #*** Our records show the coupon was sent to *** twice, with no record of being undeliverableRegrettably, we are unable to honor the customer's request for a credit on their
accountHowever, we are happy to honor the Kohl's Cash on a future Kohls.com orderWe apologize for any disappointment

At this time we advise the customer to reply with their Kohls.com order number, as well as any associated reference number confirming the discount for further research

We apologize for the customer's recent customer service experienceWe appreciate the feedback, and will review the matter internallyOnce again we apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At this time we are able to confirm the
credit has posted to the customer's Kohl's Charge accountWe advise the
customer to check their account or their next statement to confirm the update

As we canceled the order due to the merchandise
being out of stock, the amount of Kohl's Cash earned on the order will not
changeWe stand behind our previous response and consider this matter closed

Upon review of our cus***er's inquiry regarding online Order 5710226762, it appears we did issue a credit to our cus***ers Kohl's Charge in the amount of $and emailed a digital Kohl's Cash to email *** in the amount of $At this time, we do consider this matter as resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Our records show a courtesy Kohl's gift card was sent from our Kohls.com customer serviceIf the customer is claiming she never received the anticipated gift card, we advise she reply to *** directly

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was shipped and subsequently delivered, via UPS, on November However,
as we verified the order was tampered with, we credited the full order, on
December 29, in the amount of $257.28, which will post in an
average of seven
days to the Kohl's Charge card ending in An additional $was
credited to the same payment method, in compensation for the Kohl's
Cash that was redeemed on this order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will accept the 30% off my order but I still have no gift cards to place my orderNo one has contacted me so that I can voice what resolution will be acceptableMe waiting 14-days to receive something in the mail is unacceptableAt this point either you provide me with an electronic gift card and I will use the 30% off discountOr you need to my orders at no cost to me, right nowOr we can go through arbitration and I will ask for moreI find this resolution to be fair
Regards,
*** ***

All Kohl’s promotional offers state
exclusions may applyAs previously stated the decision to exclude merchandise
is not made by Kohl’s but the vendors themselves
We appreciate the customer’s
feedback regarding our associate, and we apologize for the customer’s
experienceThis information will be forwarded to the District and Regional
Manager for internal review
The customer’s complaint was filed through
the Revdex.com portal and will be addressed accordinglyWe have provided our response
and decline the customer’s request to be contacted via e-mailOnce again we
apologize for any disappointment

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***