Moore-Built Construction & Restoration, Inc.

Our records show a return for Kohls.com order #*** was processed on 01/16/16, back to the customer's VISA ending in ***We advise the customer to allow 5-business days for the credit to appearWe apologize for any inconvenience

We have discussed options with our customer directlyWe will be reissuing a $Kohl's Cash for our customerAt this time, we consider this matter closed

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I attched two files to show Original Receipt from the return, AND The Screen Shot from my phone taken at 10.02PM of 7/14/to show that on 7/13/2016, I did not have any incoming call on my phone.The merchant may claim that they contacted the phone number associated with the information from the transaction on their system but I stated clearly that I am no longer using the old contact information and suggested that Kohl's may contact me by the phone number/email provided via Revdex.com platform; therefore I cannot accept this business's latest response.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below.I didn't keep the receiptThey use E receipts on their app anywayI have the Kohl's cash certificate and they are claiming someone else returned all my items (which are in my house so that's impossible) and the e receipt in the app I screenshot. This was on Black Friday, I probably had receipts and trusted them to keep my personal account information confidential from other people trying to access itThe person whom they allowed to reverse my transaction, is not on my account, we do not share any of the same information however the transaction WAS in fact saved to my account, that has my name and personal information only.
Today is the 5thThe date that this kohls cash is set to expireIt's literally taken them over times of contact and still no resolutionThe cashier REVERSED MY TRANSACTION AND GAVE IT TO MY FRIENDI'm not sure how else to explain it but I'll include the conversation with her telling me the cashier reversed my transaction and re-did it for my friendBasically stripping my account of what I earned previouslyThis is aside from the fact that I can't trust them with my personal information again and I've had numerous people, including management try to tell me that my friend RETURNED every single itemEvery single item that is in my housethat obviously means they're completely making it up and I'm getting tired of going over itI have two different groups of 30k peopleI work with veterans every day to support them and majority of this stuff goes to support themI don't have time to keep going over itI know for a fact they can access the receipt because they had to in order to reverse it to begin withThe lies are out of control and it would be faster for me to post in my groups what happened and collect donations to cover itI have plenty more screen shots but I think the person explaining to me that the cashier stole everything I had in my account and reissued it to her is sufficientI've already missed every sale I wanted to use it on it anywayI've seen slower more inept customer service in my life.
Regards,
*** ***

The customer's concerns have been forwarded to the proper channelsWe apologize for any additional disappointment

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe regret to hear the customer's desired merchandise
is out of stockWe are unable to accommodate the customer's request to honor the Black Friday price. Additionally, the charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business daysWe apologize for any inconvenience

Our customer
placed order on
01/02/This order was tendered using $on her Visa card and $in
Gift CardsWe processed returns for the items she did not receive on
01/23/and 02/04/The returns were processed back onto her original forms of
tender; with
$being processed onto her Visa as well as an issuance two Kohl’s
Merchandise Credits that were mailed to our customer for $and $If
our customer did not receive the merchandise credits please reply to the
complaint and we will reissue new credits We apologize for any confusion our customer
had with her refund

We have contacted our customer directly, and offered to send him a $gift cardAt this time, we consider this matter resolved

We are sorry for the customer's disappointment and the length of time it has taken to resolve her issueWe have processed a return for this order on 4/04/with $going back to her Visa card and $in Kohl's Cash, which was sent to her emailAt this time, we consider this matter to be
closed

Please let our customer know that we apologize for the delay in order #***As the package has been delayed, we have processed a credit to the customers Kohl's Charge card ending in in the amount of $He is welcome to re-order this product from Kohls.com once he receives this
credit, which takes an average of seven days

We regret to learn of the customer’s recent
disappointment with our rebate offersThe requirement of each rebate is set up
and specific to each vendor of our merchandiseRegrettably, we are unable to issue
VISA gift cards, as these are sent out from the vendors directlyHowever as a
gesture
of goodwill we would be more than happy to send a Kohl’s gift card for
the differenceIf this resolution is not desirable, we advise the customer to
follow up with the manufacturer for additional assistance

Our customer has reached out to Kohl's through a different channelShe has been in contact with an advisor in our Executive OfficesWe have advised our customer of our Electronics policy

We are more than happy to research our customers concernWe just have a few questions so we ca research the customer's concern.• Which kind of refund was this? In store or mailed in or a corporate refund?• What item was returned?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11899190, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that items sell out. My frustration is that it was not updated on the site. It let me purchase the product and I wasn't alerted until later that the item had sold out. It was too late to get the same product at a discount from other retailers because the promotion had expired. My frustration is that the website showed it was in stock. How does that happen? I can only think that it happens by misrepresenting the sale and misleading customers
Regards,
Sarah D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will accept the 30% off my order but I still have no gift cards to place my orderNo one has contacted me so that I can voice what resolution will be acceptableMe waiting 14-days to receive something in the mail is unacceptableAt this point either you provide me with an electronic gift card and I will use the 30% off discountOr you need to my orders at no cost to me, right nowOr we can go through arbitration and I will ask for moreI find this resolution to be fair
Regards,
*** ***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the credit card return this morning.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has made no attempty to rectify the situation or address my complaintsAll they have done is refer me to their policy, which I have already read and referenced in my original complaint
It seems that they are not willing to discuss this matter furtherI am NOT satisfied, and will no longer shop at KohlsTheir customers are obviously of little import to themI will choose to spend my dollars where my needs and concerns are considered. Regards,*** ***

Regrettably we are unable to locate the customer's orderWe have processed a return for Kohls.com order #on 12/28/Part of the refund was processed back to the customer's VISA ending in 1955, and the other back to a Kohl's Merchandise CreditWe advise our customer to allow 10-
business days to receive thisAny complaint filed through the Revdex.com will be answered through that channelIf the customer would like to speak with someone directly, we advise they contact us at 855-564-We apologize for any inconvenience