Moore-Built Construction & Restoration, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's contacted me before they answered to you, they were asking questions such as if my mother went directly to the return department or if she went to other departmentsThey said they had video in front of themIt seems they don't have anyone who speaks Spanish on their departmentIt seems they did not get the answers they wantedThere also was some trouble with me translating to my mother since my English is not the bestThe kohl's representative refuses to tell me why they want to see the purchase receipt
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the frustration this has causedPlease let our customer know we have credited 1,Yes2You reward points to the email address on fileThis will be generated into a Kohl's Cash reward worth $on May 1, and will be valid until May 31,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Khols only offered a well crafted Public Relations response with zero substance and zero solutions. I hope this compliant, and Khols lack of concern are posted for all future customers to read
Regards,
*** ***

We will be partnering with our rebate department to inquire about our customer's rebateWe will follow up with our customer once a response is received

We do have a hassle-free return policy, but there is a possibility that a corporate refund may need to be processedThat is determined at the time of the return unfortunately:Kohl's Charge purchases: Store Associates can locate purchases up to months after the purchase date, and the credit can
be applied to your account.Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.An even exchangeA Kohl's Merchandise Credit based on the lowest 13-week sale priceA corporate-issued refund

We are providing correction to our previous responseThe
customer was mailed a Corporate Refund for a total of $for the return of
order ***The customer has received this
Corporate Refund ending in ***
and it has been already partially tendered on order *** on February 1st, The remaining
balance on this Corporate Refund after this order is $ We apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As explained in my complaint, it took almost months to resolve this simple issue My April 7th response indicated that I would be contacting the Revdex.com to help solve this matter I received the quickest response the following day that the $would eventually get credited to my account This is one of the worst customer service issues I have ever experienced I do not feel that my time spent to push for money owed to me or my loyalty as a customer were genuinely considered The auto-replies and auto-apologies were not appreciated In my opinion, Kohl's should respect my original resolution request to ensure they do not lose my business
Regards,
*** ***

We deeply apologize for the disappointmentWhile in most cases we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having enough inventory, which occurs in periods of high demandPlease know that in accordance with the
Kohls.com Terms and Conditions, all orders are subject to further review, which lead to the cancellationAs such, a new order would need to be replaced

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

I do have the gift cards
Regards,
*** ***

Our records indicate our customer was provided the below Rewards Certificates. These certificates were sent to the email address our customer listed in their Rewards profile, which is the same email listed for this complaintOur customer may view all their transactions which are listed on
their Rewards profile. If the customer continues to state there are missing transactions, we would need the transaction information listed on the receipt or the Kohls.com order number to confirm $Rewards Certificate8/31/$Rewards Certificate7/31/$Rewards Certificate5/31/$Rewards Certificate5/1/2015$Rewards Certificate3/3/2015$Rewards Certificate12/1/

We have contacted our customer directly, and offered to send him a $gift cardAt this time, we consider this matter resolved

We apologize for the experienceA full refund for the customer order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed, it may be refunded in the form of a Kohl's Merchandise Credit, which will be mailed to the customer

We are more than happy to research our customers concernWe just have a few questions so we ca research the customer's concern.• Which kind of refund was this? In store or mailed in or a corporate refund?• What item was returned?

We partnered with our Rebate department and have agreed to mail out our customer a $Visa prepaid gift cardPlease advise the customer to allow 4-weeks to receive via USPSWe apologize for the delay in resolving our customer's concern

Upon review of Order 6911689993, it appears the order is in a different nameThe claim would need to be filed by the purchaser of the Kohls.com order in order to address their concernWe are unable to disclose information to an unauthorized third party

Our customer has reached out to Kohl's through a different channelShe has been in contact with an advisor in our Executive OfficesWe have advised our customer of our Electronics policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Kohl's does stand by ite's previous statementAt this time, we consider this matter closed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the resolution, however, I would like Kohls to send the gift card to my address at: *** *** *** *** *** *** ***I can't get access to the address at DE shortly, thanks.
Regards,
*** ***