Moore-Built Construction & Restoration, Inc.

In order to review our customer's concern accordingly, is the customer able to attach his original receipt and gift receipt so we may look into it further

We apologize for the experienceA full refund for the customer order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed, it may be refunded in the form of a Kohl's Merchandise Credit, which will be mailed to the customer

We partnered with our Rebate department and have agreed to mail out our customer a $Visa prepaid gift cardPlease advise the customer to allow 4-weeks to receive via USPSWe apologize for the delay in resolving our customer's concern

Our customer has reached out directly to our Executive Offices and is
working directly with someone in our office to resolve her inquiryAt this
time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***The coupon clearly states Kohl's coupon with Kohls.com at the topWho is it from? I did take a picture of the screen, I can forward it if you would like

We have processed a credit back to our customer’s Kohl’s Charge account
in the amount of $for the Kohls.com order she did not receiveWe advise
our customer to allow 10-business days for the credit to appear on her
Kohl’s Charge account We apologize for
the inconvenience

Our
records indicate that we have previously responded to our customer regarding
this concernAs the original purchase date was over a year ago, we issued a
Kohl's Merchandise Credit (KMC) via mail, in the amount of $We
respectfully decline our customers request to be issued a check, and consider
this matter closed

Our records show a courtesy Kohl's gift card was sent from our Kohls.com customer serviceIf the customer is claiming she never received the anticipated gift card, we advise she reply to *** directly

As we canceled the order due to the merchandise
being out of stock, the amount of Kohl's Cash earned on the order will not
changeWe stand behind our previous response and consider this matter closed

We have partnered with our Corporate Refunds department and have confirmed
a Kohl's Merchandise Credit will be mailed out on June , Please advise our
customer to allow 7-business days to receive

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated

We apologize for the customer's recent customer service experienceWe appreciate the feedback, and will review the matter internallyOnce again we apologize for any inconvenience

We regret the customer did not receive their earned Kohls.com Cash from Kohls.com order #*** Our records show the coupon was sent to *** twice, with no record of being undeliverableRegrettably, we are unable to honor the customer's request for a credit on their
accountHowever, we are happy to honor the Kohl's Cash on a future Kohls.com orderWe apologize for any disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was sent for informational purposes - I never asked for a full refund, nor did I state that my items were never deliveredThe company's response was irrelevant to the underlying issuesThis confirmed my distaste for Kohl's and their lack of customer support.
Regards,
*** ***

Our records indicate our customer was provided the below Rewards Certificates. These certificates were sent to the email address our customer listed in their Rewards profile, which is the same email listed for this complaintOur customer may view all their transactions which are listed on
their Rewards profile. If the customer continues to state there are missing transactions, we would need the transaction information listed on the receipt or the Kohls.com order number to confirm $Rewards Certificate8/31/$Rewards Certificate7/31/$Rewards Certificate5/31/$Rewards Certificate5/1/2015$Rewards Certificate3/3/2015$Rewards Certificate12/1/

We have app**ed an additional credit for our customer in the amount of $to the Visa ending in Please advise our customer to allow 3-business days

We
have processed a credit back to our customer’s Kohl’s Charge account on
07/27/for the missing items she did not receive with her Kohls.com order# ***
We advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge account. We will honor the
original price and
discounts if the customer wishes to re-order the desired merchandiseWe
apologize for the inconvenience

Upon review of our cus***er's inquiry regarding online Order 5710226762, it appears we did issue a credit to our cus***ers Kohl's Charge in the amount of $and emailed a digital Kohl's Cash to email *** in the amount of $At this time, we do consider this matter as resolved