Moore-Built Construction & Restoration, Inc.

We apologize for Order being cancelledThe customer was not
charged for the replacement orderFor the inconvenience and frustration, we
would like to send our customer a $gift cardIf our customer agrees,
please have them reply with their billing address

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was shipped and subsequently delivered, via UPS, on November However,
as we verified the order was tampered with, we credited the full order, on
December 29, in the amount of $257.28, which will post in an
average of seven
days to the Kohl's Charge card ending in An additional $was
credited to the same payment method, in compensation for the Kohl's
Cash that was redeemed on this order

Kohl's does stand by ite's previous statementAt this time, we consider this matter closed

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would **ke to know your view on the matter.]We did not receive any Kohl’s Merchandise CreditPlease note this complaint is to get full refund in cash, not in form of merchandise credit. Below are the information I have if these can help Kohl’s with their internal investigation. Original Order Number: 6911689993Reference number for first complaint to Kohl’s customer services: 161203-060369Reference number for second complaint to Kohl’s customer services: 161205-(Store manager at store refused to check on this issue when provided the number.) Additionally, please see attached the receipt for the TV return
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I reviewed my credit card statement and both credits are on there
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The return was processed in full upon review for Order It appears a credit was issued in the amount of $and the other will be $which totals $We have confirmation that returns were processed

Any complaint filed through the Revdex.com will be addressed through the Revdex.com portalIf the customer would like to speak with someone directly, we advise they contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you, I have received a credit of $37.05.
Regards,
*** ***

At this time we are able to confirm the
credit has posted to the customer's Kohl's Charge accountWe advise the
customer to check their account or their next statement to confirm the update

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the resolution, however, I would like Kohls to send the gift card to my address at: *** *** *** *** *** *** ***I can't get access to the address at DE shortly, thanks.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the attached document showing that I got the email and immediately called. they have not followed through with anything they have told me and they have not told the truth. My credit account was still credited as this email states. I know they can do that immediately. I got Kohl's cash. I want my credit card corrected and the gift card
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize to our customer for the
disappointmentAs we stand behind our no hassle return policy, our customer is
encouraged to bring the packages of the missing items into their local Kohl's
store, where we would be more than happy to process a refund, as the items were
defective

We have advised the customer pick up merchandise at the storeOnce the pick up is initiated, we will then process a return for the other itemThis has been advised to our customerIf customer wishes to discuss further, she would need to contact our Corporate Loss Prevention Department at ###-###-####

The
$Kohl's Gift Card that was sent to the customer was compensation for the
returned items that we could not locate an original purchase forTo avoid instances like this from
happening in the future, provide all invoices and order slips for
documentation, or facilitate all returns at the store with valid receiptsAs
no additional compensation is warranted, we consider this matter closed

Please respond with the order number so we can accommodate accordingly

We apologize for the broken dishes and delayed refundWe confirm the return credit was processed on January 4, to the customer's original method of tenderPlease allow an average of days for the credit to be reflected in your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I work 9-M, T, Th so any evening or W, F, S and Sunday I am available via phoneI have answered the phone 6-times when Kohl’s has called about paying my $bill, which when I asked about the corporate refund I was told each time by managers not to pay it and wait for my refund, so it’s ironic I have been available for these numerous calls.I have since paid my bill because I am honest and although I was told I would have a credit due I don’t want any outstanding bills. If Kohl’s is unable to contact me via phone I welcome email as well.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***