Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11965039, and find that this resolution is satisfactory to me.
Regards,
Amy P*** very disappointed in kohls all around! customer service has really ht a low there But since I had to go out of my way to return a broken product they shipped me that way then apparently I will accept the fact that they can't even apologize for my inconvenience an apology would have at least meant they acknowledged their issue in sending me a broken item

We apologize for the inconvenience caused by our customer's most recent Kohls.com order We stand by our discounts on our exclusion policyThat is why the order was originally cancelledA new order was placed for our customer and we are more than happy to apply the 15% off of a future order
(exclusions apply), but we are unable to adjust a current order for excluded items

Upon review of our customer's concernThis is her third time returning the item without a receiptUnfortunately, we can no longer process a return for our customerThe customer will need to contact the manufacturer, Fitbit to get it replaced

We will be partnering with our online department in regards to our customer's inquiryOnce a response is received, we will be reaching out to our customer

[A default letter is erate refund policy and here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
*** and both of us seem to think that we each had the reciept in there possesion butneither of us has had any luck in coming up with that rerciept even after this ordeal I still cant get them to try and use online reciept care at any of the places they shop offers for reciect safeguarding Business Bureau: the time span that I remember is around the end of the month of july when I was dealing with the customer service woman that had informed me of the corpheadquarters refund program to get fgull price refund for the clothes mom and dad got since neither group could find the recieptbuti had no idea that they were suppose to give me some kind of a way tyo identify that I had left the clothes with them had I notbeen taking a purchase back from my girlfriend that didnt have a reciept and thestore at 91st in tulsa (jenks) store had informed me that I should have been givin a reciept for the items I left in kohls carewith that said I want to malke it clear I asked that nightif I was getting any paperwork to show I left the clothes and was told no that they were sending the check from corp heq and they were not asking for a reciept to give the refund to me but again I will take a kohls gift credit card if I have to I just want my style of clothing not theres I hope you see the ordeal thaat your staff has caused by not properly registering my situationbut I dont see how it can be such a problem ther I have the reciept or npt the store requested the refund how else would I haveknown about the policy and who to contact after the store at 71st tulsa hills screwed it all up by doing a sub par jobthe total as best as I remember and dad as well was $at tulsa hills kohls 71st st tulsaplease bring this to an end this is getting to be such an unacceptable way of doing customer service and time consuming but the amount we spent at youre store is what keeps driving me to hang on and demand satisfactionit was kohls that said I would get a full refund not us I hadnt heard of anything ever like this program you have and dont understand why you haveitlike thisan explanation would be nice so I can understand morethanks *** b.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After consulting our Corporate Refund Department we are able to determine there was previously a printer error, resulting in the delay of the customer's Corporate RefundWe are able to confirm a check was mailed on 01/26/We advise our customer to allow 7-business days to receive thisWe
apologize for any inconvenience

We apologize for the
frustrationWe added Yes2You (Y2Y) Reward points to the account, which
accumulates to a $rewardThis certificate will be issued, via email, on
January 1, and will have a redemption period of days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had entered the correct shipping and billing information into the checkout page and the system did not accept it This would be a kohls website error, not one of my own The billing/shipping address is not even my address that is registered to my card So does that mean aall one needs is a cc# and the can send packages anywhere in the US? All I wnat is the product I paid for or my money back
Regards,
*** ***

Our records show a UPS pirequest was processed for Kohls.com order #*** on 12/13/A return credit will be processed 7-business days after the merchandise returns to our warehouseWe apologize for any disappointment

We have processed a credit back to our customer’s Kohl’s Charge account for Kohls.com order#The customer has been credited for the order, as well as the Kohl's Cash used on the order We advise our customer to allow 10-business days for the credit to appear on her Kohl’s
Charge accountWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the merchandise credit on 10/2/15.
Regards,
*** ***

We
apologize for the delayWe verified the Kohls.com order ending in *** was
lost in transitAs such, on February 24, we submitted a full refund in the
amount of $110.45, which will post in an average of seven days to the Kohl's
Charge card ending in ***

Our
records indicate you contacted Kohl's Corporate Refund Department, via phone,
on January 4, and were advised we were unable to determine where the original
purchase originatedAs such, we are unable to issue out a checkAccordingly,
we issued a Kohl's Merchandise Credit (KMC) in the amount
of $427.39, via mail,
which will be received in an average of 7-business days

We have honored a credit for our customer in the amount of $which
was applied on February 01, Please advise our customer to please allow
7-business days for this to appear on their credit card statement

The store has confirmed that they have attempted to reach out to our customer to discuss the incident furtherThe store states a voicemail with the contact information was left for our customer to contact us

We apologize for the disappointmentAs the address was
inadvertently changed, on December 1, we credited $for the missing items,
which will post to the VISA card ending in in an average of seven
days

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not satisfactory I waited over months for a return I was initially told the item would arrive I spent the kohls cash with this in mind I did not receive my item as ordered and am requesting the full refund that was charged to my VISA for the scooter that was not delivered I have over correspondences with Kohls customer support with no resolution.
Regards,
Jennifer ***

We have confirmed our customer has been updated and removed from our online marketing adsPlease advise our customer to allow 3-business days to stop receiving sales alerts via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They want me to call their number instead of just reimbursing me for the late fees and interest chargesThis is unacceptableThe way Kohl's is dealing with my issue is unprofessional and shows their disregard to their loyal customersI spent hours on the phone with Kohl's, having to deal with their poor customer service, long waits, and unknowledgeable employeesTherefore, am not going to accept their answer until they take care of the problem they caused
Regards,
*** *