Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please thank Kohl's for their fast service to fix my response! I was able to order online and everything went through perfectly. Thank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show all items from Kohls.com order #*** have been deliveredWe apologize for any inconvenience

Three
items were initially purchased under the Kohls.com order ending in 4979,
resulting in more than $being spentAs such, Kohl's Cash in the amount
of $was issued, via emailLater, an item canceled on this order, which
lowered the total amount to $However, since this item was canceled due
to inventory reasons, the Kohl's Cash was still validAccordingly, it was
redeemed on the Kohls.com order ending in 4949, for a 10K Gold Over Silver
RingFinally, the second Kohls.com order number provided is tied to the same
jeans which were returned in the order ending in Since only one pair of
jeans was returned, we consider this matter closed

We
apologize for the disappointment; however, we respectfully decline the request
For security purposes, only the sole user of his/her Y2Y Reward account is able
to make changesAs such, please have Ms*** contact Kohls.com Customer
Service, via phone, at ###-###-#### and we would be more
than happy to remove
the stated email address from her account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that the ad from Kohl's was extremely deceptiveKohl's chose to advertise that the sale price of the mixer was $starting on 11/23, even though they were aware that this price was only applicable with the rebate that started on 11/25. I had the choice to purchase another mixer on 11/and then return the first mixer. I find it hard to believe that Kohl's would rather a customer do this costing the customer and Kohl's much time and moneyThey should at least acknowledge that their ad is deceptive, wrong and a disservice to the consumer
Regards,
*** ***

Hello the reason I rejected the offer is because ive called or more times only got through about and every time they talked down to me and were making it seem as if I did something wrong,they told me I couldnt have back what I returned and that I wouldnt get a refund.so basically they stole from me,the item was a gift and it wasnt what I wanted so I returned it.the girl who helped me said I would recive a check in 7-days.I also talked to the president of kohls secratary times and still nothing.so I have contacted them enough

We regret that the customer's desired merchandise is no longer availableWhile in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order
volume, damages, etcRegrettably the product is no longer available, and we are not able to honor the Black Friday sale priceWe apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was very vague responseI know what coupons I usedMy problem was $kohls cash was canceled even though I purchased same amount another blender during the offer periodTangro tried to bully me so I just returned everythingI want Revdex.com to look into these malpractices from Kohls and/or suggest me public lawyer who I can contact to look into this matter.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls did not even read my complaintTheir response had nothing to do with what I saidMy issue is that their website said something was in stock in the store even though it NEVER wasI never tried to apply any other coupon to the deal
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentAll applicable calls made by the customer to
Kohl's will be reviewed, for possible coaching opportunitiesAs a courtesy, we
will honor the buy two, get one free pricingPlease purchase the stated items
and attach the receipt, or order number if purchasing
online, to this complaintA credit will then post to the
original payment method in an average of seven days from the date of credit

As
a courtesy, on December 11, we credited an additional $20.00, in compensation
for the Kohl's Cash that was earned on this order and subsequently redeemed on
August This will post to the Kohl's Charge card ending in in an
average of seven daysAdditionally, for questions regarding late fees, a call
to Kohl's Customer Service would be required, for security purposesAs such,
we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is completely wrongWhy would you tell a customer one thing and not stand behind it? That is terrible business and I will never shop at kohls againYou have robbed me and wronged meIt's only $That is nothing for a corporation such as kohls but for a consumer that is a lot of moneyDo the right thing.
Regards,
Jared ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The reason I rejected it was because, the second transaction I was charged full priceSo the credit was for that oneSo it’s completely correctThe second is incorrectWhen I order the item for a 3rd time I was give 50% offSo I was charged full price and was told I would receive a $creditSo once I receive the correct credit I will agree to everythingThen I’m getting back all the money out of all transactionsI think they could do better considering it’s almost been a month since I placed my original order, and phone calls later and I’ll have had put back on my card was $inconvenience credit for my hassle from the first and second transaction, and two creditsI’m still extremely upset over this especially after having an auto pay bill removed and put my card in the negativeSo I had to borrow money to put back in my account so it wasn’t sent through a second timeSo now I’ll have a few to pay for the return billThis has just made me absolutely sick!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***.The store management has now responded back to me and my initial issue with the store has been resolvedAlthough they claimed that there is no compensation to the experience that could be delivered, I will take my experience I had with their customer service team to decide on if I will continue to use them for purchases in the futureThank you for helping me to find an avenue in which my message could be heard and acted upon
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's did not answer my complaint , their response was not relevantOn a single visit to kohl's I did not receive the promotional Kohl's cash for my entire order, why ? The entire amount of purchases should have been regarded especially since it was their staff that forced me to split my purchasesreturning an item , prior Kohl's cash should have been equally distributed between the items, so when I returned one item there should have been an equal distribution of the discountWhen Kohls can not fulfill an order ,additionally when kohl's cash is used as a part of the payment, they have no compunction about prorating the returning amount of kohl's cash, so that they do not return the cash you paidthey give you no choice and refund in kohl's cash .Note * It is clear Kohls did not read my complaint, this could be why they are failing and having to close stores Their response was almost silly.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have removed our customer from our marketing list, stopping mailers being sent to our customers addressFor emails to stop, our customer will have to click on "unsubscribe" for emails to be suppressed

Essentially Kohl's didn't do anything beyond refunding me the $that I was supposed to get earlierI didn't get any response/explanation on -1) Why that particular Kohl's store would send me a used vacuum? It's simply disgusting to see other people'shair and other stuff in the vacuum! Have you (the customer service @ Kohl's) ever checked with that store (order #***) to see what's going on! 2) How can a simple refund issue took months and wasted me so much time (more than calls/emails)! I certainly don't want to spend these hours for the $28!