Moore-Built Construction & Restoration, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.comI have attached the picture of the itemI didn't purchases the socks because Ms*** wouldn't not honor the price on
the signI brought other items which total Thanksgiving
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are more than happy to review our customer's concernIs the customer able to attach images of the gift cards he is attempting to redeem, the front and back pleaseOnce that information is received, we will research further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have not even considered our point of view on the matter and have only given responses that they consider the case closed. They have done little to resolve the matter further. They do not take into consideration that we have repurchased the item again with our credit card so they have received all the original money from the gift cards. We are not shorting them in any way, but we have not received compensation in a way that is suitable for an error made on their part. It makes it seem like they are stealing money from us by forcing us to purchase more products from their store when they have received all money due them
Regards,
*** ***

We apologize for the disappointmentAs we strive to deliver each order within 3-business days from the date they are placed, occasionally our carriers may experience delaysWith that being said, our records indicate that this order was delivered, via UPS, on December

We are more than happy to research our customer's concern In order to confirm our customer's resolution, she is requesting a duplicate order for the chair ordered on Order 7450857964, correct?

We have processed a credit for $on 12/29/15, back to the customer Master Card ending in 2388, for the expired Kohl's CashWe advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was returned to our warehouse, as it was undeliverableAs such, on
January 17, we refunded the full order in the amount of $119.89, which will
post to the Master Card ending in in an average of seven days
Blue Kohl's
Cash in the amount of $was also issued, via email, with a redemption
period of days

We apologize for our customer's disappointmentAs our policy states, we do offer a day window to return items under our premium electronic policyAs our customer is attempting to make the return outside the day window, we respectfully decline the customer's request to refund these
items

We apologize for the inconvenience regarding our customer's
Kohls.com orderWe will be more than happy to research their concern further,
but we would need more information such as an order number or a more specified
date in which the order was placed

We are processing a refund for our customer in the amount of $for
Order 5693327479 which
will be applied to our customer Kohl's accountThe reason $is reduced is
because our customer did redeem the $issued at the time the order was
submitted

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcOur records show the customer was not charged for the
canceled item from Kohls.com order # ***Regrettably the merchandise is no longer availableWe apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Awaiting pickup and credit to account

We apologize for the inconvenience our customer experienced with their online orderPer tracking information for Order 1ZA4A2810351695637, it does show UPS has delivered this package to an access pointthe customer would need to contact UPS to determine the exact address of the access point

We
apologize for the inconvenience our customer experienced due to online Order
***If the customer wishes to reorder, she can reply via through the
Revdex.com and we can have someone contact our customer directly for the same prices
and discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
All I had asked was that Kohl's replace the stained shirt that they sent me and I had provided photos of it still with tagsTheir response is that's I have to buy another one and they weren't willing to replace itKohl's has lost a long term dedicated customer because they weren't willing to replace a damaged item that they sent meKohl's feels that they are doing you a favor by selling product to youI will do them a favor and never to return to their stores and ensure that my *** ** *** *** *** *** are made aware of the poor customer service of Kohl'sI will be filing a claim with my bank on the charge that Kohl's made to my card for faulty merchandise and their unwillingness to replace it
Regards,
Eric ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience you experienced in regards to Order It appears the replacement order 5636539666, was delivered on July Our customer reached out to us through a different channel and one of our associates did reply via emailFor the inconvenience and
frustration, we will be happy to mail out our customer $gift card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show a new Kohl's Merchandise Credit for Kohls.com order #*** was mailed to the customer on 02/25/We advise our customer to allow 10-business days to receive thisAdditionally, the customer has been advised to provide a valid police report regarding Kohls.com order
#***, as the carrier has confirmed delivery of the merchandiseThis information can be faxed to ###-###-####We hope this information was helpful