Moore-Built Construction & Restoration, Inc.

Hello the reason I rejected the offer is because ive called or more times only got through about and every time they talked down to me and were making it seem as if I did something wrong,they told me I couldnt have back what I returned and that I wouldnt get a refund.so basically they stole from me,the item was a gift and it wasnt what I wanted so I returned it.the girl who helped me said I would recive a check in 7-days.I also talked to the president of kohls secratary times and still nothing.so I have contacted them enough

We apologize to our customer for the
disappointmentAs we stand behind our no hassle return policy, our customer is
encouraged to bring the packages of the missing items into their local Kohl's
store, where we would be more than happy to process a refund, as the items were
defective

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
All I had asked was that Kohl's replace the stained shirt that they sent me and I had provided photos of it still with tagsTheir response is that's I have to buy another one and they weren't willing to replace itKohl's has lost a long term dedicated customer because they weren't willing to replace a damaged item that they sent meKohl's feels that they are doing you a favor by selling product to youI will do them a favor and never to return to their stores and ensure that my *** ** *** *** *** *** are made aware of the poor customer service of Kohl'sI will be filing a claim with my bank on the charge that Kohl's made to my card for faulty merchandise and their unwillingness to replace it
Regards,
Eric ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Awaiting pickup and credit to account

We
apologize for the delayWe verified the Kohls.com order ending in *** was
lost in transitAs such, on February 24, we submitted a full refund in the
amount of $110.45, which will post in an average of seven days to the Kohl's
Charge card ending in ***

[A default letter is erate refund policy and here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
*** and both of us seem to think that we each had the reciept in there possesion butneither of us has had any luck in coming up with that rerciept even after this ordeal I still cant get them to try and use online reciept care at any of the places they shop offers for reciect safeguarding Business Bureau: the time span that I remember is around the end of the month of july when I was dealing with the customer service woman that had informed me of the corpheadquarters refund program to get fgull price refund for the clothes mom and dad got since neither group could find the recieptbuti had no idea that they were suppose to give me some kind of a way tyo identify that I had left the clothes with them had I notbeen taking a purchase back from my girlfriend that didnt have a reciept and thestore at 91st in tulsa (jenks) store had informed me that I should have been givin a reciept for the items I left in kohls carewith that said I want to malke it clear I asked that nightif I was getting any paperwork to show I left the clothes and was told no that they were sending the check from corp heq and they were not asking for a reciept to give the refund to me but again I will take a kohls gift credit card if I have to I just want my style of clothing not theres I hope you see the ordeal thaat your staff has caused by not properly registering my situationbut I dont see how it can be such a problem ther I have the reciept or npt the store requested the refund how else would I haveknown about the policy and who to contact after the store at 71st tulsa hills screwed it all up by doing a sub par jobthe total as best as I remember and dad as well was $at tulsa hills kohls 71st st tulsaplease bring this to an end this is getting to be such an unacceptable way of doing customer service and time consuming but the amount we spent at youre store is what keeps driving me to hang on and demand satisfactionit was kohls that said I would get a full refund not us I hadnt heard of anything ever like this program you have and dont understand why you haveitlike thisan explanation would be nice so I can understand morethanks *** b.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointment; however, we respectfully decline the request
For security purposes, only the sole user of his/her Y2Y Reward account is able
to make changesAs such, please have Ms*** contact Kohls.com Customer
Service, via phone, at ###-###-#### and we would be more
than happy to remove
the stated email address from her account

We apologize for the disappointmentAs the address was
inadvertently changed, on December 1, we credited $for the missing items,
which will post to the VISA card ending in in an average of seven
days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was very vague responseI know what coupons I usedMy problem was $kohls cash was canceled even though I purchased same amount another blender during the offer periodTangro tried to bully me so I just returned everythingI want Revdex.com to look into these malpractices from Kohls and/or suggest me public lawyer who I can contact to look into this matter.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have honored a credit for our customer in the amount of $which
was applied on February 01, Please advise our customer to please allow
7-business days for this to appear on their credit card statement

Our records show a UPS pirequest was processed for Kohls.com order #*** on 12/13/A return credit will be processed 7-business days after the merchandise returns to our warehouseWe apologize for any disappointment

We are processing a refund for our customer in the amount of $for
Order 5693327479 which
will be applied to our customer Kohl's accountThe reason $is reduced is
because our customer did redeem the $issued at the time the order was
submitted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11965039, and find that this resolution is satisfactory to me.
Regards,
Amy P*** very disappointed in kohls all around! customer service has really ht a low there But since I had to go out of my way to return a broken product they shipped me that way then apparently I will accept the fact that they can't even apologize for my inconvenience an apology would have at least meant they acknowledged their issue in sending me a broken item

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was returned to our warehouse, as it was undeliverableAs such, on
January 17, we refunded the full order in the amount of $119.89, which will
post to the Master Card ending in in an average of seven days
Blue Kohl's
Cash in the amount of $was also issued, via email, with a redemption
period of days

We are more than happy to research our customer's concern In order to confirm our customer's resolution, she is requesting a duplicate order for the chair ordered on Order 7450857964, correct?

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcOur records show the customer was not charged for the
canceled item from Kohls.com order # ***Regrettably the merchandise is no longer availableWe apologize for any disappointment

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's has sold 1/of my property they took as a return, but denied the return, and now wants to return 2/of it to meThis is not satisfactory
Regards,
*** ***

We apologize for the inconvenience and frustration the customer experienced due to not receiving an item from Order I have confirmed that on April 19, 2016, a return credit was applied in the amount of $to the Visa ending in We are more than happy to offer our customer a 30%
discount towards a future order