Moore-Built Construction & Restoration, Inc.

Once again, we
regret to learn of our customer's disappointmentWe stand by our previous
statement, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I see the credit of from Kohls on my card Again they do not read or understand the situation As far as the Kohls cash credit this does not add up to my purchase total and these Kohls cash are likely long expired The only notice I received from Kohls was of the Kohls cash they gave back which obviously is not in the amount of the purchase I would be okay with the being taken out of my Kohls card account and the towels be shipped as originally purchased It is bad cus***er service to first not ship the towels with the order, then talk on the phone with the consumer and not notify the consumer of how the company plans to resolve the order This is not an acceptable resolution in this case Not only was I never notified about the and I ddi not use the kohls cash as this was not an acceptable resolution, but I'm upset about the amount of my time committed to this matter How about a metaphor that the company will continue to not read and ignore Person buys a shirt for dollars The shirt does not ship, but instead there is an empty box Person calls company and explains that while person was charged for the order, the shipment came without the original item agreed upon in the order and person is upset, but willing to let you resolve this by either refunding the price completely or please just ship the item that was agreed upon Cus***er service rep, agrees to look into this and is very sorry about the situation Some time later person gets some e-mail about a something dollar credit to make up for there not being a dollar shirt delivered Person is upset, but is very busy with work and does not have time to deal with this Additionally this credit has an expiration date Person calls back later and company says there is nothing they can do Person asks to speak to supervisor and company hangs up on person/consumer Here is the thing Person spends dollars and asks for shirt Company agrees and send empty box Then, company's idea of a refund is not even something dollar, but actually more like something doll hairs to the person/consumer You should really be paying me over a hundred dollars for all of the time I've spent on this trying to get my original purchase because time is like money.
Regards,
*** ***

We stand behind our previous decision, and consider this matter closedWe would need the items back before a refund would be granted

Once again we regret to hear the customer lost her ring
in one of our store locationsWe understand how disheartening this could beWe
apologize for any additional disappointment

The requirement of each rebate is set up and specific to each vendor of our merchandiseWe realize that the merchandise is to be a gift; and would be happy to research the matter furtherWe advise the customer to provide any receipt, product, and rebate amount information for further research

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
They took care of it after I threatened them with a Revdex.com complaint
Regards,
*** ***

Upon review of our customers concern, we have no proof the item was
purchased at Kohl'sUnfortunately, without a receipt, the item is not able to
be returned or exchanged for store credit
https://cs.kohls.com/app/answers/detail/a_id/893/kw/returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** the package was just delivered this morning on 12-29-(which they had promised the day after Christmas and was still delayed days)12/29/- Tuesday 7:amDeliveredANTLERS, OKPackage delivered by U.SPostal Service to addressee12/28/- Monday 11:amAt U.SPostal Service facilityANTLERS, OKAccepted by U.SPostal Service

We are unable to comply with our customer’s
request, and we stand by our original statement We apologize for
our customer’s disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

A Kohl's Merchandise Credit is a KMC, which has been mailed out to our customer as of August 31, Please allow 7-days to receive the KMC in the mail via USPS

We
apologize for the frustrationOur records indicate that the discounts were
applied correctly to all three ordersOur customer received a 20% off
transaction discount on all three orders, as well as an additional 15% off
discount, which was applied to all applicable items in all three
ordersAs the
back of the coupon states, the 15% off offer is only valid on select home
decor, furniture, and holiday entertaining essentialsAs such, we
consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had purchased from a single visit to Kohl's, they forced me to split purchases so that I could receive the full value of an incintitive offerWhen I returned items they did consider my entire purchase history on a single visitThey (at the store) said all of purchases on a single visit would count. Kohl's did not read my complaint, they focused on a single aspect that only served themThey need to respect the total amounts of a single visit , especially when they will not provide check from a single cash register.ten dollars in kohls cash was not received because they split a single purchaseThe return policy is wrong as well, the kohls cash should be prorated for each ITEM of the purchase not only applied to the one item returnedSo when three items are bought , the kohls cash is remitted for the three items not just the one that was returnedprorate per itemKohls can easily apply this method
Regards,
*** ***

We did apply it ti the credit card in your nameWe looked up your account information and your account number ends in ***

We
apologize for the disappointment. Please know since the missing item was purchased as part of a Buy One Get
One (BOGO) Free promotion, the items selling price was $after the BOGO
discount was applied. As such, on January 11, we refunded the missing item in the amount
of $5.16,
which will post to the Kohl's Charge card ending in in an
average of seven daysBlue Kohl's Cash in the amount of $was also issued,
via email, with a redemption period of days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the customer was
promised a $Kohl's Cash credit on her next Kohls.com orderThe order
#*** the customer provided, though made online, and was a Buy Online
Pick Up in Store purchase, so it did not qualify for the promised credit
As a one-time courtesy we
have credited the $back to the customer's
orderWe advise our customer to allow 10-business days for
the credit to appear on her Kohl’s Charge account

We apologize for our customer's disappointmentWe have processed a credit for the missing order, to our customer's Kohl's Charge card ending in *** for $9.55, which will post in an average of seven daysAdditionally, we have sent $of Blue Kohl's Cash via email to our customer, with a day
redemption period

We apologize for the inconvenience our customer has experiencedAt this time, we have applied a credit for the amount of $to our customer's account as reimbursement for the orderAlso, we applied a $credit for as reimbursement for the Kohl's Cash customer used for this orderBoth
adjustments will reflect on the customer's billing statement

We apologize for the inconvenience and frustration the customer experienced due to not receiving an item from Order I have confirmed that on April 19, 2016, a return credit was applied in the amount of $to the Visa ending in We are more than happy to offer our customer a 30%
discount towards a future order