Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentWe verified that Kohls.com order ending in
was returned to our warehouseAs such, on December 26, we processed a
return in the amount of $65.54, which was issued on a Kohl's Merchandise Credit
(KMC) and sent, via mailPlease allow an average of 7-
business days to
receive thisAdditionally, Blue Kohl's Cash in the amount of $was
issued, via email, with a redemption period of days. We respectfully
decline the request for any additional compensation

Upon review of 4905079020, we show the canceled balance of $on the original gift card purchasedWe will be happy to send out customer the $gift card initially purchased

We
apologize for the disappointmentHowever, we respectfully decline the desired
settlement request, as premium electronics, such as Fitbits, need to be
returned within days from the date of purchase for a full refundAfter
days, all premium electronics need to be serviced by the
manufacturerAs
Fitbit has a year limited warranty on their products, please contact them,
via phone at 1-877-623-4997, for repair or possible replacement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As with most companies anymore, they only offer excusesThey should put on the front of this "coupon" that it is a coupon and not a giftI spent over $at Kohl's this yearIf they really want to argue over $10, I will shop somewhere else
Regards,
*** ***

Our records show the return was processed back to the customer's account on 12/02/We advise the customer to log on to their My Kohl's Charge account, or review their next statement to verify the credit

The charges on your charge card were authorizations that went to your charge card company when you hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusYour credit card company holds these funds; however,
these authorizations will drop automatically within several business days

Our records show SKU from Kohls.com order #***, so the customer's Discover card so not charged for the itemWe apologize for any disappointment

The ad correctly states that the Fitbit doorbuster price of $99.99, with $Kohl’s Cash, starts at 12:AM (CT) on November 23, on Kohls.comSince this order was submitted on November 20, the order was correctly chargedHowever, since it was advised to you that a price adjustment would be
submitted, on November 30, we issued a $credit to the Kohl's Charge card ending in 4807, which will post in an average of seven days

On 11/10/we processed a return for Kohls.com order #*** back to the customer's Kohl's ChargeWe advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

Our records show a return for Kohls.com order #*** was processed on 12/11/Part of the return was credited back to the customer's VISA ending in ***If the customer states she no longer has this card, we advise they contact their financial institution directly for assistance The
Kohl's Cash coupon used on the order was returned back to a Kohl's Merchandise credit sent via mailWe advise our customer to allow 10-business days to receive thisWe are unable to comply with the customer's request for a checkWe apologize for any inconvenience

We will be happy to research our customer's concern further, but more information is neededIs the customer able to provide a receipt for the return he was issued stating we were processing a corporate refund for him?

On Tuesday, January 26, 11:AM, *** *** wrote:Hello,Regarding the complaint above, I have heard back from Kohl'sI finally rec'd a refund check but it was short in the amount of taxes on $and also the interest that I was charged on the card for the defective item that they refused to replace.My records show Kohl's still owes me approximately $and they are refusing to refund me.Thank you,***

We apologize for the inconvenience our customer has experiencedOur records indicate that we spoke with the customer via chat on 1/5/and the customer was inquiring about a refund for the blanket from the order ending in ***. A refund for the amount of $was processed today
for The Big One Super Soft Plush Throw

We apologize for the customers inconvenienceWe have
processed a credit in the amount of $to our customers MasterCard ending
in for order #Our customer will see this credit in an average
of seven days. Additionally, we have credited our customer $
for
order #in the form of a Kohl's Merchandise Credit (KMC) which
will be sent via mail to our customerPlease allow 7-business days for
them to receive this

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821428, and find that this resolution is satisfactory to me.
Regards,
Deborrah W***

Please advise to file a new claim or contact Kohl’s directly

Upon review
of our customer's concern, it shows Order was tendered on their
Kohl's card and Kohl’s Merchandise Credit in the amount of $will be
mailed out to our customerA new order was not placed for our customer using
the gift card, which is why we are mailing a gift card

It appears our customer has reached out to us via a different channelOur customer's concern has been addressedWe consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's has sold 1/of my property they took as a return, but denied the return, and now wants to return 2/of it to meThis is not satisfactory
Regards,
*** ***

We regret the customer's order was missing itemsThe customer will receive a refund 7-days after the merchandise returns to our warehouseWe apologize for any inconvenience