Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Lol, it has been a week and they haven't even sent it! This is BSWhy the *** would I want to go back somewhere where they stole money from me?
Regards,
*** ***

We apologize for inconvenience our customer has experienced regarding their corporate refundWe partnered with the department that handles corporate refunds, and they advised they have attempted to contact our customerA voicemail was left on July 13, for him to contact us directly regarding
this matterThey need to speak to the customer directly in order to resolve our customer's concern

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We would be happy to assist our customer with returning these itemsOur customer would need to package the items in boxes for us to initiate a UPS pickup requestOnce packaged, he would need to let us know how many boxes there are so we can schedule the pickup request accuratelyOnce we receive the items, we will process a credit back to the original form of tender used in the order

Revdex.com:I don’t accept this solutionI was told on 12/29/I would receive a refund 7-daysOn 1/3/it changed to : up to days1/9/I was told a refund was issued out and I would receive it by the end of the week which would have been Friday January 12,Now I’m being told I “should” receive my refund in days!!! This is ABSOLUTELY unacceptable! Such poor customer serviceI have attached my notes from my last call with Customer service rep ID#***. I don’t understand why this is so hard to receive MY refund I have had no response or updated information accept for when I called and now all of a sudden I file this complaint and you decide to answer my message through FB, I sent that days agoYour customer service is beyond poor
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***This is unacceptableI was told on December 29,I whad yes received my refund 7-daysOn Jan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am satisfied with the credit of which was what I walked for on day but was refused No one has contacted me from the business, if they did they have not left any messages I check my messages daily
Regards,
*** ***

We have processed a return for the damaged item from Kohls.com order #*** on 01/16/16, back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to attach the receipt for the return
costs for reimbursementWe apologize for any inconvenience

Kohl's stands by its Electronic Returns PolicyOur customer can contact Fit bit directly, since she states it is defectiveThe warranty for Fit bit starts the date of activationThe customer is able to pick up her merchandise at her local Kohl's store where she left themIn order to pick up, she
must show an ID/DL to pick upWe are unable to process a return or offer an exchange

Our records show a return for Kohls.com order #*** was processed on 11/11/15, back to the customer's VISA ending in ***. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at
any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueIf the customer needs assistance with an even exchange, we advise they speak with a Store Manager directly

Our records indicate our customer received the $of Kohl's Cash via email which was earned on order #This was subsequently used on an online purchase on June 26, As such, the return value was reduced by $Additionally, the Master Card was credited accordinglyIf our customer is having outstanding issues, please have them contact the issuer of their Master Card

We are unable to resolve the customer's
concerns with the information providedWe advise the customer to contact
directly at ###-###-#### for any additional assistance

We regret the customer did not receive their anticipated Kohl's Cash couponOur records show the e-mail was sent to ***, with no indication of the e-mail being undeliverableWe have processed a credit of $for the Kohl's Cash, back to Kohls.com order 4365317785, as a
one-time courtesy to the customerWe advise our customer to allow 5-business days for the credit to appear

We respectfully decline our customers requestThe ad correctly states that certain Black Friday deals start at 12:AM (CT) on November 20, on Kohls.comHowever, doorbuster prices, which include the Fitbit for $99.99, start at 12:AM (CT) on November 23, on Kohls.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Thanks for your response, but I and the business have been copying your Toledo office with all ongoing correspondence regarding this matterKohl’s has recently refunded my credit card account the price of the baby crib and shipping charges Thanks again

Our customer has reached out to our Executive Offices and her complaint was resolved through a different channelAt this time, we consider the matter closed

We are unable to address the customer's concerns with the provided informationWe advise the customer to reply with a copy of their receipt for further research

The
Blue Kohl's Cash was accordingly issued, via email, on January As the
return to the Kohl's Charge card can take an average of seven days to post, we consider this matter closed

We sincerely apologize about our customers
frustration and disappointmentWe have processed two Kohl's Merchandise
Credits (KMC) in the amount of $as well as one for $These will
arrive in separate mailPlease allow up to business days for these KMCs to
be delivered. We
respectfully decline any additional compensation as
requested by the customer

Unfortunately, at this time time we are unable to refund the gift cards used on the order in questionOur customer would need to contact phone number ###-###-#### and speak to a representative in order to receive a refund for the gift cards tendered

We have processed the customer's requestWe apologize for any additional disappointment