Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I expected at least a call to try to resolve the problemApparently, for such a large company, customer satisfaction and customer service is not something they care about as long as they are making profitNot being able to offer the 30% off the item, when it was their own employees who offered it to me, is ridiculousWhatever happened to keeping your promises to your customers? Maybe they ought to train their staff better, to not promise something they cannot uphold
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11886769, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type: Refund / Exchange Issues select Problem: I CALLED KOHL’S CUSTOMER SERVICE DEPT(***) TO ADKNOWDLEGE THAT MY ORDER I RECEIVED (Order #***) STOP WORKINGI TALKED TO CINDY, ID # IN WI AND ANOTHER AGENT THAT WASN’T HELPFULI EXPLAINED MY ISSUE TO THE AGENT AND SHE ADVISED ME THAT BEFORE I CAN GET ANOTHER DRONE OR REPLACEMENT THAT I NEED TO MAKE A PAYMENTTHE AGENT WAS VERY ARGUMENTATIVE AND WOULDN’T ALLOW ME AN OPPORTUNITY TO SPEAK AND LET HER KNOW THAT I NEED TO SHIP THE DRONE BACK AND GET ANOTHER DRONE, SHE DROPPED THE LINE BECAUSE I ASKED FOR A SUPERVISORKOHL HAS VERY BAD CUSTOMER SERVICE AND FAULTY PRODUCTS Translate Desired Resolution / Outcome Desired Resolution: Exchange select Desired Outcome: I WOULD LIKE TO HAVE MY ACCOUNT CREDITED AND ANOTHER DRONE THAT WORKS
Regards,
Nathaniel ***

We
apologize for the disappointment and appreciate the candid feedbackWe have
removed all saved credit card information from the shopping account profileWe
have also refunded the full order which was submitted fraudulently in the
amount of $203.99, which will post to the Master Card ending
in in an
average of seven daysAs a general practice, we highly encourage all Kohls.com
shoppers to update their Kohls.com shopping account profile once every three
months, so their information continues to be safe and secure

We regret to hear the customer's initial Kohls.com order was canceledOur records show replacement order #*** was placed on 12/19/We apologize for any disappointment

We apologize for the frustration the customer experienced due to the alarm tag being left on her merchandiseWe will be sending the customer a $Gift Card for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.} If I send them back I will have no towels, which means I will have to spend more money on more towels, this is the solution that kohl's has come up with after like a month and a half trying to get a remedy, your customer service sucks and so do your products lately, if that is the best you can do, then I will have to file a complaint with a more active agency, thanks for nothing
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced in regards to their online Order We have processed a credit for for our customer in the amount of $to the Kohl's Charge ending in Also, we applied an additional credit in the amount of $on May
2,

We have submitted two
additional pick up requestsAs such, UPS will pick up the remaining boxes
within 24-hoursTo expedite the return process, we submitted the refund, on
January 30, in the amount of $725.76, which will post to the Master Card ending
in in an average of seven days

We
apologize for the confusionOur records indicate that a gift card in the
amount of $was tendered, and the remaining balance in the amount of
$was placed on a Kohl's Charge card ending in To inquire whether a cash
payment would have been made at the store to pay for
this purchase, as well as
to see if the Kohl’s Charge card is at a zero balance, please contact Kohl's
Customer Service, via phone, at ###-###-####

We apologize for the disappointmentOn March 28, we refunded the missing item in the amount of $218.79, which will post in an average of seven days to the Kohl's Charge card ending in For questions or concerns regarding interest charges on the Kohl's Charge account, please contact Kohl's
Customer Service at 1-800-564-

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for our customer’s
disappointmentAs he does not need to send this item back, he is welcome to keep it, or donate itWe have processed a credit in the
amount of $to our customers Master Card ending in on September As
our customer used a coupon on this item totaling
$3.75, he will not receive the
full retail value back for this itemPlease allow an average of seven days for
this credit to post

We
deeply apologize for the disappointmentUnfortunately, since the item is out
of stock, we would be unable to replace itAs such, on December 18, we
processed a refund in the amount of $11.45, which will post in an average of
seven days to the Kohl's Charge card ending in ***Additionally,
Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
days

As previously stated, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition the selection of merchandise may vary by storeOnce again we apologize the desired merchandise was not available. Also, if the customer claims a specific *** *** promised to honor his Kohl's Cash after the redemption date, we advise the customer to speak with the *** *** directly, as this is outside of our Kohl's policyOnce again, we apologize for any disappointment

We apologize if the customer received misinformation that she would receive Kohl's Cash via e-mailThe Kohl's Cash portion of the return was placed on a Kohl's Merchandise Credit and sent via USPSWe apologize for any additional disappointment

Upon review of our customer's concern, it appears our customer has redemmed her gift card on Order The funds have been redeemed from the gift cardAt this time, we are not reissuing a refund for our customer since the gift card in question has been used

Our customer has a history of purchasing Kohl's Merchandise
Credits (KMCs) from third party websites, which have been linked to fraudulent
activitySince KMCs are non-transferable and are bound by the legal
notices found on Kohls.com, we stand behind the business decision made and deny
reissuing the KMCsAs such, this issue is considered closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It looks like my next step will be the federal trade commissionHow disrespectful to not even call me regarding the matter
Regards,
*** ***

I was never refunded the amount on my credit card also there is interest on an item I never receivedThen they sent me e mails stating I received the item when I didn't and no money was refunded because they keep marking it as delived when it never was I want the money refunded with any interest, it shouldn' take month to get refunded and not collect interest