Moore-Built Construction & Restoration, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I sure hope I indeed get the refund, the length of time it has taken to get a response from them to do something (days since the original order) has been a huge disappointment
Regards,
*** ***

We regret the customer received the incorrect merchandiseRegrettably we are unable to send the customer the desired merchandise, as it is no longer availableWe apologize for any disappointment

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the experience and confirm a return for the stocking holders and candle have been processedA return credit will be applied to the original method of tender in an average of seven daysIf Kohl's Cash or Kohl's Rewards were redeemed on this purchase, they will be refunded in the
form of a Kohl's Merchandise Credit

We apologize for the inconvenienceWe processed an additional credit in the amount of $to be applied to the Visa card ending in

We stand by our previous offerWe will honor the original price of the purchase, since the coupon was not reinstatedIn order to speak to someone directly, the customer would need contact ###-###-####

We have attempted to present the customer with options to
rectify the matter; we regret the customer is not satisfied with the optionsWe
decline the customer’s request for any additional compensationWe stand by our
previous response

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However how am I guaranteed that I will receive the certificate I have been around and around with Kohls on this matter I HAVE NOT received the certificate It was not delivered to my email or to their app and as having received another reward for January I don't buy that the reward went to SPAM or my junk mail box I just want a guarantee that I will receive the award
Regards,
Jennifer ***

We regret to hear the customer felt embarrassedThe register will only prompt the cashier to issue Kohl's Cash during valid earning periodsWe are unable to comply with the customer's request for Kohl's Cash she did not earn. Additionally, we apologize for any confusion a duplicated coupon may have causedAs previously stated we would not credit a coupon the customer has already redeemed

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which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke to Devin a few days after making my complaint and he gave me an order credit and has restored my faith in kohlsI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Kohls for getting back to meHave a very nice weekend Revdex.com and Kohls
Regards,
*** ***

The credit appears to have been accepted by the bankWas new debit/credit card number issued, because it wiould still be accepted by the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details
With the willful actions done by your agent who represents your company, I will have to let the social media know about your inability to do the right thing in resolving this matter and can expect legal corraspondence in seeking relief plus any and all punitive damages with all other avenues exhaisted.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just saw this email.Kohls has changed their webpage very recently to state what is stated on this replyI copied and pasted what their webpage said at the time I sent the letter to the CEO of KohlsI will try and attach the letter I sent to both Customer Service at Kohls and the CEO of KohlsI did not receive a reply from either sources
Regards,
*** *** ***

We apologize for the
delayKohl's Corporate Refund Department contacted the customer, via phone, on January 15, and
left a voicemail requesting the customer to return the call as
additional information is needed before we process a refundAs such, please
contact Kohl's Corporate Refund
Department, via phone, at
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize to the customer for the inconvenience of having to go to the store, only to be told that she could not return the rug We encourage our customer to go back to the store when it is most convenient for her and speak with a member of managementWe are able to facilitate a return for
the rug under our hassle free return policy for the full price she paid for the item, given that our customer still has her receiptIf she does not have her receipt, she will be given a Kohl's Merchandise Credit (KMC) for the lowest selling price within a 13-week periodFor more information, our customer is welcome to view our return policy here: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize if the customer received any mis-informationKohl's Cash is not earned on canceled ordersWe are unable to comply with the customer's request to issue Kohl's Cash from a canceled orderWe apologize for any additional disappointment

Our
records indicate that $Kohl's Cash was issued, via email, on December
Going forward, all Kohl's Cash earned on online purchases are issued this way, which
can then be used during the redemption period printed on the couponHowever, as the Kohl’s
Cash coupon was overlooked by the
customer, we issued a $Yes2You (Y2Y)
Reward certificate, which will be issued, via email, on February and will be
redeemable through February

Please advise customer per rebate form Terms and Conditions please allow up to weeks for receipt of your reward