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Mor Furniture For Less

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Reviews Furniture Stores, Mattress Mor Furniture For Less

Mor Furniture For Less Reviews (668)

September
19,
"">
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with Mr*** on 9/17/in regards to his experience with Mor
Furniture. Mor Furniture will refund Mr
*** $dollars to his VisaIn addition to the refund (which has been
processed) we will also give him a $gift certificate to be used on a
future purchase, at any of our showrooms
Once again, I
would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-858-547-
ext***
Sincerely,
*** ***
Mor Furniture
Customer Service

RevDex.com
*** *** ***
" text-align: left">Re: Case ID
# ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused ** ***rIt
is always our goal to ensure that our valued customers have a positive
experience with us
*** *** purchased furniture on 10/29/from our store at *** *** *** *** *** ** *** *** *** *** ***
She selected a dining set and a living room set and chose to finance through
*** *** utilizing our current special of interest free financing until
As one piece was not in stock at the time , ** *** agreed to have a
partial deliveryOnce the dining set and partial sofa set was delivered, we
were informed that the sofa set that was selected was no longer available and
we could not fulfill the order as promisedAlthough we attempted to fill her
order through other avenues, we ultimately had to let her know that because we
could not complete her order we would pick up the already delivered partial and
void the open order that contained the unobtainable portion and credit her
finance accountIn addition, for her inconvenience we would issue her a gift
certificate in the amount of $for any future purchase from any one of our
MOR locations
I spoke to
*** *** today to personally apologize for her inconvenience and to let
her know that we have re issued the gift certificate to herShe was pleased
that we took her concerns seriously and completely satisfied with our
conversation I also told her that I would take personal care of her when she
came to use her certificate and she thanked me for bringing this matter to a
satisfactory conclusion
Once again,
I would like to apologize for any inconvenience we may have caused *** *** If you have any further
questions, please do not hesitate to contact me at *** *** ***
Sincerely,
** ***
General
Manager ***
Mor
Furniture For Less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am not satisfied with this response due to the following facts:
1) After many phone calls and being told this refund to *** who this mattress was financed through and being told it would take up to two billing cycles To date there to credit/refund has been provided
2) It became clear to me early on MOR Furniture does not value their customers as I missed days of work being in severe pain due to their product being not what it was described as in the store by a sales person
3) I have spent hours on the phone dealing with this situation including again today regarding this refund/credit I continue to be told it has been taken care of however it has not shown via my account that it indeed has
Lastly I would like to add that via other customers now former customers and reviews on your facebook accounts for all the MOR furniture stores in my area this seems to be the common practice for Mor Furniture
*** ***

February 24,
Arial;">Revdex.com
Murphy Canyon Rd#
San Diego, CA 92123-
Ref: *** *** ***
ID* ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***It is always our goal to ensure that our valued customers have a positive experience with us
After receiving your letter I attempted to call *** *** on Monday, February 17, I was unable to speak with *** *** but was informed he was not home and the message would be relayed. On Tuesday, February 18, I attempted to contact *** *** again in regards to his concerns. I was unable to reach *** *** as I was informed he was at work and the best day to reach him would be Friday. Finally, on Friday February 21, I attempted to call *** *** and received no answer, I was able to leave a message for *** *** to call me back at*** *** * ***
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Operations Manager
Mor Furniture for Less

","sans-serif"">August 17,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
I
contacted *** *** on Saturday August 15th to discuss her
dispute. It appears that *** ***,
General Manager from our *** location spoke to *** *** and offered to
credit her. *** *** indicated that she
is satisfied.
Once
again, I would like to apologize for any inconvenience we may have caused Ms
*** If you have any further questions or need anything in the future, please
do not hesitate to contact me at 1-858-547-ext***
Sincerely,
*** ***
Mor
Furniture Customer Service

March 18,
Revdex.com
Viewridge
San Diego, CA 92123-
Ref: *** *** ***
ID: ***
Dear *** ***
I would like to apologize for any inconvenience we may have caused you and your family as well as thank you for your time and valuable feedback on the services provided by our companyIt is always our goal and focus to ensure that our valued customers have a positive experience with us from start to finish
After receiving *** *** rebuttal response in regards to his unsettled claimI attempted to contact *** ***; however, there was no answerI left a message for *** *** to call me back at his earliest convenienceI also verified that the financed credit was processed on February 27, however the gift card had not been processedI have personally processed the gift card and this should be to *** ***’s home within business daysThe $credit in finance will be credited back to *** ***’s finance account and he will need to follow up with *** *** in order to verify credit has been received by the finance companyBased on *** ***’s billing cycle, this could potentially take billing statements to see the credit
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact me at (*** *** * ***
Sincerely,
*** ***
Operations Manager
Mor Furniture for Less

RevDex.com
Ms*** *** ***
Viewridge,
Suite
San Diego, CA
Case ID# ***
Customer Name: ***
***
Dear Mrs***,
First, I
would like to apologize for any inconvenience we may have caused Mrs***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
On 05/30/14,
I contacted Ms*** and offered her the following options:
#Reselect
different set and refund of $delivery fee
#Even
exchange of the same product and refund of $delivery fee
#Full
refund of product and $delivery fee
Mrs*** plans
to visit a showroom to and see if she wants to reselect. She will contact me and let me know which
option she will take
Once again,
I would like to apologize for any inconvenience we may have caused the Mrs***
If you have any further questions, please do not hesitate to contact me at 1-858-547-
ext***
Sincerely,
*** ***Mor Furniture Customer Service

June
24,
RevDex.com
Arial;">Ms*** *** ***
Viewridge,
Suite
San Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear
Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
We
confirm that this delivery was completed June 17,
Once
again, I would like to apologize for any inconvenience we may have caused the Mr
***If you have any further questions, please do not hesitate to contact
me at *** *** ***
Sincerely,
*** ***
Customer
Service Manager
Mor Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Firstly I have not received a confirmed solution from your customer support team, secondly I have not received any checkThe truth is that your representative offered me two options which I do not satisfied withI replied back to raise my requestYour representative said she had to ask her managerAfter that,
I have been waiting for month from your support manager's response, every time when I send email to your customer support representative named "*** ***", she replied as "forwarded to my manager"And her manager never repliedI have to complain here about this "manager" who never respond to my requestAnd two times "*** ***" told me this "Manager" will call me back for communication, but never didAfter a long month waiting, I decided to give up and told "*** ***" that i'm gonna accept the 200$ option, but again no response after a "forwarded to my manager" email from her.
And another thing is that the issue about the drawer of my king bed is still not resolved, neither any updates
Regards,
*** **

Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#***
Customer Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** ***. It is always our goal to ensure that our valued customers have a
positive experience with us
*** *** concerns have been resolved and the exchange of his Austin armless chair has
been completed. Due to all of the inconvenience caused with the incorrect
exchanges being delivered prior, we will honor a $gift certificate to be
utilized in our store; also in addition to that we will provide free delivery
on *** *** next purchase
Once again, I
would like to apologize for any inconvenience we may have caused, if you have
any further questions, please do not hesitate to contact our Corporate Customer
Service department
Sincerely,
*** ***

RevDex.com
*** *** *** ***
Viewridge,
w:st="on">Suite
San Diego, CA
Case ID# ***
Customer Name* *** ***
Dear *** ***
First, Mor Furniture would like to apologize for any
inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
In regards to *** *** case, the chairs were refunded
to him on 3/26/14. The remainder $
was processed on 4/22/and the Service Manager *** *** left message for *** on 4/22/stating the
remaining refund had been processed
Once again, Mor Furniture would like to apologize for any
inconvenience we may have caused *** *** *** *** If you have any
further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

July 3,
RevDex.com">Ms*** *** ***r
Viewridge,
Suite
San Diego, CA
Case ID#***
Customer Name: *** C***
Dear Mrs***,
First, I would like to apologize for any inconvenience Ms
*** may have experienced. It is
always our goal to ensure that our valued customers have a positive experience
with Mor Furniture
I called Ms*** and have arranged to have her product
delivered on July 6. Ms*** was
appreciative and indicated that this will resolve the matter
Once again, we apologize for any inconvenience Ms*** has experienced If you have any further questions, please do
not hesitate to contact me at ###-###-####
Sincerely,
*** ***Customer Service Manager
Mor Furniture

February 27,
class="MsoNormal">Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
A technician was sent out to the customer’s home and some defects were verifiedUnfortunately, those chairs had been discontinued and we were no longer able to replace themWe offered the customer a full credit to purchase something else, however she refusedWe picked up the furniture and issued a full refundIn addition, the customer was offered a $gift certificate toward the purchase of new furniture plus free delivery
Once again, we would like to apologize for any inconvenience we may have caused *** ***.
If you have any further questions or need anything in the future, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
&nbs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received the policy they sold me from ***
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I live in Bakersfield CAMor furniture in Bakersfield is by far the worst place I have EVER been toIt is an absolute nightmareworkers have pathetic customer service skillsManagement is arrogant and think that you owe them something, mind you WE are the ones giving them OUR moneyI purchased a sectional from them for my parentsthis entire transaction has been a messwe bought them in June with the insurancewe had to get them fixed & replaced because they were poorly madeThen when we finally got fed up with having to get them fixed and replaced, we asked for a refundTo our surprise they actually agreed They took the couched at the beginning of DecemberIt is not the end of December and they have their couches back and MY MONEY STILL!!!! It took a second to process my payment, and a month has passed and I still don't have my money backTheir excuse.....its the HolidaysI am so disappointed and upset at this furniture storeUnprofessional, rude, and a complete jokeI would never purchase from them again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am prepared to consult with an attorney, I was not given the warranty information until after my purchaseI was told something totally different from what they are telling me now about the warrantyThey did not disclose that this item came from ChinaAs far as I am concerned they have sold me a set of furniture under the impression that it was American made.IE the name that was posted with the furniture both in the showroom and on the internet being Harrelson furnitureTheir offer of ten percent off of another set, is sillyWhy? The set they sold me is not even two years old!

RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** * ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
*** *** has been refunded his $As his financing is done through ** ***, we suggest that he contact them to ensure that his credit report has been credited properly
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me at*** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The furniture was picked up, repaired and returned I called MOR to say I am disappointed in the quality of my furniture the recliners still seem to need a lot of effort to close and will likely break again soonYesterday another recliner stopped working it is stuck in the out position The mechanism underneath is bent upI called the representative that called before about this claim he has still not responded to two messagesI then spoke with another customer service employee, she said I could expect a call back the same day(yesterday) it is 4p now and I still have not heard from them I'm sorry it took so long for my response, I have a newborn baby and time just seems to disappear.
Regards,
*** ***

">January
6,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
After
speaking with Mr*** it appears all of his concerns have been taken care
ofFor the inconvenience, Mor Furniture will send out a $dollar gift
certificate that can used on a future purchase
Once again, I
would like to apologize for any inconvenience we may have caused Mr***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

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Description: Furniture-Retail

Address: 39825 Avenida Acacias, Murrieta, California, United States, 92563-5296

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