Mor Furniture For Less

October 28,
"">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused[redacted] It is always our goal to ensure that our valued customers have a positive experience with us
I spoke with[redacted] and offered him $off his purchase amountHe agreed that this would resolve the matter and indicated that he is satisfied
If you have any further questions or need anything, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
---------- Forwarded message ----------
From: [redacted]
Date: Mon, Jun 23, 2014 at 2:15 PM
Subject: Re: You have a new message from the Revdex.com
To: [redacted]I was contacted by Mor Furniture and offered full store credit. They want me to use it by the end of the month. When they deliver my new selection, they will pick up the damaged sofa. I really didn't want to get anything else from them after the run-around and lies I got from them, but this is the only offer they made. They wouldn't give me a refund. I have not picked out a new item yet, so I don't consider this case closed yet.
Thank you for you help!

Case ID# [redacted]
"Calibri", "sans-serif"">Customer Name: [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of [redacted], Mor Furniture will honor a one year warranty on the new items that are being exchanged.
Once again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
Sincerely,
Mor Furniture Customer Service

October
9, 2014
Arial, sans-serif;">
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
 
First, I
would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
I was able to
speak with [redacted] on Tuesday October 7th in regards to his complaint.  We have a furniture technician scheduled for
October 25th to see what can be done to fix the drawer glides and
the screws that are falling out.
 
Once again, I
would like to apologize for any inconvenience we may have caused [redacted].  We here at Mor Furniture pride ourselves on
our level of service and our customer’s satisfaction is extremely important to
us.
 
If you have
any further questions or need anything, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service.

November
14,
"">
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, we
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Due to the
multiple reschedules with [redacted]'s delivery due to the delay in receiving
her product, Mor Furniture will credit her finance account $dollars. [redacted] is aware of the credit. Her purchase was finally delivered in full on
Tuesday October 14th, 2014.
Once again,
we would like to apologize for any inconvenience we may have caused [redacted].
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">April
15,
RevDex.com
[redacted]
Viewridge, Suite
San Diego,
CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have
caused [redacted]l. It is always our
goal to ensure that our valued customers have a positive experience with us
We have arranged to exchange [redacted]l's nightstand tomorrow, April
16. [redacted]l indicated that this will
resolve his issue
Once again, I would like to apologize for any inconvenience we may have
caused [redacted]l.. Please have him
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

November
19, 2014
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
I was able to
speak with [redacted] on Friday 11/14/14. Per the protection plan she
purchased ([redacted]) through Mor Furniture, she will be issued a credit of
$166.40. [redacted] has selected a
stool called the Aspen counter stool that retails for $119.99. We will discount
her four stools at a cost of $60.00 dollars per stool.
 
[redacted] finds this option to be satisfactory and will pay the difference once we have
received the authorization from [redacted]. 
 
I can be directly
contacted at [redacted] or via e-mail at [redacted]
 
 Sincerely,
 
[redacted]
Mor Furniture
Customer Service.

September 23, 2015
11pt;">
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
[redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us.
In
the case of [redacted], Mor Furniture has agreed to send [redacted] a check in the
amount of $200.00 dollars to cover the damage to his floors.  [redacted] has found this to be a satisfactory solution. 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at
[redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

June 20, 2014
Arial;"> 
[redacted]
Revdex.com
4747 Viewridge Room 200
San Diego, CA. 92123-4889
 
RE: Case# [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience [redacted] may have been caused.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We were unable to resolve this matter to the satisfaction of [redacted].  We had to pick up the product and refund the full purchase amount.
 
Once again, I would like to apologize for any inconvenience in this matter.  If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
 
 
 
[redacted]
Customer Service Manager
Mor Furniture for Less

Revdex.com:
We received a call from Mor Furniture in California and were told that the $200 credit would post to our account by 7/3/2014.  This has not yet happened and today is 7/7/14.  We were also told that we would receive a $200 gift certificate to a Mor Furniture store.  Again, this has not happened either.  I don't understand what is taking so long and what the problem is.  Thank you for your attention in this matter.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 13, 2016
Revdex.com
"Calibri", "sans-serif"">[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
[redacted] is scheduled for an exchange tomorrow. I will be calling him afterward to ensure that the delivery was has handled in a satisfactory manner and also verify if there is something else we can do.
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at[redacted]
Sincerely,
 
[redacted]
Mor Furniture Customer Service

First of all I received my couches which were defective so after numerous times calling this horrible place, they agreed that the goods were defective. They took them and assured me that they would bring back couches that were not defective. They have made me lose work so many days because they say they will deliver and never show up or even give a courtesy call. This has happened over 2 times. It is almost Christmas time and I don't have seating for my guests. This place is the worst in customer service and I recommend you steer miles away from this despicable business. They also refuse to let me speak to a manager and I do not know what to do anymore.

August 1, 2016
Revdex.com
[redacted]...

[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience [redacted] may have experienced.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We have scheduled our service technician to go out on August 13 to see how this problem can be resolved. [redacted] has my direct phone number and we will follow up after this service visit.
 
Once again, I would like to apologize for any inconvenience [redacted] has experienced. If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
[redacted]
Mor Furniture Customer Service

February 24, 2016
class="MsoNormal">Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.
Mor Furniture will give full credit for the mattress top, allowing [redacted] to go into one of our showrooms and select and exchange to a different mattress that will be satisfactory to her. This will satisfy the 120 day sleep trial that will expire on March 24th, 2016.
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

Revdex.com
sans-serif; FONT-VARIANT: normal; FONT-WEIGHT: normal; COLOR: rgb(34,34,34); FONT-STYLE: normal; MARGIN: 0px; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255)">[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# Customer Name: [redacted] #[redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted] and for the delay in responding to this complaint.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Although guest is out of warranty Mor Furniture will credit 75% of the original purchase so the customer can go into anyone of our showrooms and select something else. It is our understanding that [redacted] is satisfied with this and the matter has been resolved.  
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at
[redacted]Tuesday thru Saturday).
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

March
24, 2014
 Revdex.com
of San...

Diego
[redacted]
5050
MurphyCanyon,
Ste. 110
San Diego, CA92123
 
Re: [redacted]
 
Dear [redacted]r,
 
First, I would like to
apologize for any inconvenience we may have caused [redacted]. It is always our
goal to ensure that our valued customers have a positive experience with us.
 
As soon as we received this
letter we spoke to [redacted] and offered him free delivery when his set
arrived. It is my understanding that [redacted] is happy with this resolution.
  
 
Again, I apologize for any inconvenience
we may have caused. If I can be of further assistance, please feel free to
contact me directly at [redacted]
 
Sincerely,
  
[redacted]
[redacted] Distribution Manager
Mor Furniture For Less

August 22, 2014
 
 
We have sent [redacted] 2 emails to the address provided on the Revdex.com letter. Our manager [redacted] has also called and left a message on 8/14 at 5:36 pm. We have confirmed with our Finance Dept. that the $200 credit has been processed. These have gone unanswered.

January 24, 2014
[redacted]
Revdex.com 
 
RE: [redacted]
 
Dear [redacted],
class="MsoNormal"> 
We have received your correspondence in regards to [redacted].
We are sorry to hear that the mattress ordered was
uncomfortable. Although these matters are unforeseen, we also would like to do
everything within our power to insure our customer is happy.
I have spoken to [redacted] today 1-24-2014. She would like to
come back into our showroom and reselect to another Mattress. She will be doing
so on Sunday 1-26-2014.
Sincerely,
[redacted]
[redacted]
Mor Furniture

Case ID# [redacted]
sans-serif;">Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.
 
At the end of July, Mr. [redacted] purchased a new piece and it is our understanding that he is satisfied and feels the matter has been resolved.
 
Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. Should you have any further questions, please contact me at 858-547-1616 ext. [redacted]..
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service