Mor Furniture For Less

September 22,
"">
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with Mor furniture
In
the case of [redacted], delivery was attempted on 8/30. The delivery drivers caused damage to the
home of [redacted]
On
8/31, [redacted] was offered a resolution for the property damage through [redacted] the company who delivered his furniture
On
9/09, [redacted] provided estimates for the damage caused to the property
On
9/12, an agreeable amount of compensation was reached between [redacted] and [redacted] (delivery management company)
On
9/16, [redacted] signed an agreement to settle, in the amount of $
dollarsThis amount was to be sent to
[redacted]' residence in a form of a check from [redacted](Please
see attachment of signed agreement)
On
9/19, we received confirmation from [redacted] that check would be
mailed out on this day
Once
again, we would like to apologize for any inconvenience we may have caused [redacted]
If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture

November 5,
"">
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
[redacted] has accepted our offer to transfer the remaining item from our San
Diego Distribution Center to our Seattle facility. We hope to have this transfer completed no
later than 11/30. For her patience, we
will also give [redacted] a $in store credit for a future purchase
Once
again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further
questions or need anything in the future, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

","sans-serif">April 10,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have
caused [redacted]. It is always our
goal to ensure that our valued customers have a positive experience with us
[redacted] mailbox was fixed on
March 4th. [redacted] of [redacted] (the transport company) called to confirm the repair had been made and that
the customer was satisfied.
Once again, I would like to apologize for any inconvenience we may have
caused the [redacted]If you have any further questions, please do not
hesitate to contact me at 1-858-547-ext
Sincerely,
[redacted]
Mor
Furniture Customer Service

">June
24,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted]
First, we
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor Furniture has exchanged the old love seat
with a new one on Thursday June 18th, 2015. It is our understanding that Mrs[redacted] is
satisfied
Once again, I
would like to apologize for any inconvenience we may have caused Ms[redacted]If
you have any further questions or concerns, please do not hesitate to contact
me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

November
12,
"">
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted],
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Monday 11/10/in regards to her complaint with
Mor FurnitureWe briefly discussed some options and Mor Furniture is willing
to work with [redacted] in regards to getting some new chairs
[redacted] did express she is currently out of town and will contact me once she has had a
chance to visit our store and see what dining chairs will work best for her.
I can be
directly contacted at [redacted] or via e-mail at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">January
2,
RevDex.com
Ms[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted] (Name on invoice is [redacted])
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Ms[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms[redacted], Mor Furniture was able to deliver the table ordered on
12/24/14. For the inconvenience, Mor
Furniture did refund the delivery fee of $to the finance accountWe
consider this matter has been resolved
Once again, we
would like to apologize for any inconvenience we may have caused Ms[redacted].
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

">March
10,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in my attempts to reach you [redacted]I would like
the opportunity to speak with her and get more detailed information in regards
to your showroom experience.
Once again, I
would like to apologize for any inconvenience we may have caused you [redacted] I can be reached at [redacted] (Tuesday-Saturday).
Sincerely,
[redacted]
Mor Furniture
Customer Service

">December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
After
numerous attempts, I have been unable to speak with [redacted] by telephoneI
have gone ahead and set up a courtesy service call so we can determine the
actual problem and resolve the matterI called again today, leaving him a
detailed message together with our return number
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to have [redacted] contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

June 24,
"Arial", "sans-serif"">Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us
We were able to locate and reserve all pieces of her living room sectional and will make a complete delivery on Saturday 6/For the inconvenience we have caused, we will deduct the delivery fee of $99.99. [redacted] is satisfied with this resolution.
Once again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

tabindex="0" class="aBn" "BORDER-BOTTOM: rgb(204,204,204) 1px dashed" data-term="goog_1989147310">May 18,
Revdex.com
Ms[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: [redacted]
Dear [redacted]
First I would like to apologize for any inconvenience Mr[redacted] may have been caused and the lengthy delay in replyingIt is always our goal to ensure that our valued customers have a positive experience with us
This purchase only qualified for financing through Acceptance Now, a separate entity from Mor Furniture. The paperwork completed and signed with Acceptance Now is alease agreementand both lessee and lessor are mentioned numerous times in the documentAs the agreement was made with them, they will have to advise on any changes
We suggest that Mr[redacted] contact them directly at 800-275-2696(Corporate) or 888-672-2411(Customer Service)
Once again, I would like to apologize for any inconvenience we may have caused Mr[redacted]If you have any further questions, please do not hesitate to contact me at1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

May 29,
"Arial", "sans-serif"">Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
We communicated with [redacted] earlier in MayWe sent her a 25% coupon for a future purchase, and also credited and refunded the pillows in the amount of $65.29. In addition, we offered to give her the same twin and full size mattress free of charge once [redacted] substantiates that their residence has been fumigated and free of bed bugsA copy of that correspondence is attached
Once again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact me at [redacted] or you can e-mail me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

">February
13,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have been
unable to reach [redacted] by telephoneWe have left messages for her and
have scheduled an exchange for February We feel that this will resolve her
issue
Once again, I
would like to apologize for any inconvenience we may have caused [redacted] Please do not hesitate to have her contact me
diretly at [redacted] or I can be e-mailed at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

","sans-serif">April 9,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in reaching [redacted].
We are committed to making sure all customer issues have been resolved
and would like to offer him a $credit towards his finance account for
the inconvenience and frustration we may have caused
Once again,
I would like to apologize for any inconvenience we may have caused [redacted]. Please have him contact me at [redacted](Tuesday-Saturday)
Sincerely,
[redacted]
Mor
Furniture Customer Service

September
19,
"">
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on 9/17/in regards to his experience with Mor
Furniture. I offered [redacted] a credit
of $dollars which will be refunded to his [redacted] and also
offered a $gift certificate, good for a future purchase at any of our
Mor Furniture Showrooms. [redacted] is satisfied
with this offer
Once again, I
would like to apologize for any inconvenience we may have caused [redacted].
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">March
10,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I
was able to speak with [redacted] on Friday 2/27/in regards to her
mattress purchase with Mor Furniture. To
satisfy her claim/complaint Mor Furniture will give [redacted] full credit
for her queen mattress set to go into our showroom and select a different
mattress. The total amount of the credit
is $dollars
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

Revdex.com
" MARGIN: 0px; LETTER-SPACING: normal; BACKGROUND->[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, we would like to apologize for any inconvenience we may have caused [redacted] and the lengthy delay in responding to this complaint. It is always our goal to ensure that our valued customers have a positive experience with us
Our records indicate that he had a month interest fee finance promotion. It does not appear that he paid it off within the months per his agreement(It was delivered 1/30/2015) and that is the reason for the deferred finance charge
Unfortunately he has to deal with the finance company - TD Financial on this. There is not much we can do
Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions or concerns, please do not hesitate to contact me at1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

","serif">May 4,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of [redacted] Mor Furniture will give full credit for the Rustic Loft Bed
so he may choose another bed For the
inconvenience, Mor Furniture will also give [redacted] an additional $
dollars in store credit
Once again,
we would like to apologize for any inconvenience we may have caused [redacted] If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

">October
7,
RevDex.com
Ms[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Ms[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms[redacted], Mor Furniture did exchange the massage chair in question on
Tuesday, September 22nd Ms[redacted] was also compensated $
dollars for the inconvenience she encountered.
Once again, I
would like to apologize for any inconvenience we may have caused Ms[redacted]If
you have any further questions, please do not hesitate to contact me at
1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

December
11, 2015
class="MsoNormal">RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego,
CA 92123
Case ID#
[redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused
[redacted].  It is always our goal to
ensure that our valued customers have a positive experience with us.
Mor Furniture will exchange both the mattress top and adjustable
foundation.  [redacted] finds this to be
a satisfactory resolution. 
Once again, I would like to apologize for any inconvenience we may have
caused [redacted]. If you have any further questions, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Item 1 - Credit Issued back to Account:    The issue is not resolved with the account provider; Wells Fargo.  I contacted Wells Fargo on the 9th regarding the account and was informed that the account was in dispute.  The Wells Fargo representative informed me that there is an investigation process that will take approximately 60-90 days to complete, at which time I may be held accountable for the charges or the charges may be dismissed.
 
Item 2 - My Alleged Indication of the Matter Being Resolved:    I never indicated that the issue was resolved.  I only acknowledged the fact that Mor Furniture for Less informed me that they had resolved the issue from their end.  However, upon further investigation, on my own account, I have found qualified evidence that the issue is not completely resolved (refer to above Item 1 for details).
 
Item 3 - Invoice for Time Spent:    Since the issue is still pending, I have not completed my invoice of time/mileage spent dealing with this issue; however, in an effort to expedite the resolution of this issue, I have attached the current invoice.  This invoice only includes time and mileage specifically related to the actions of or consequences from the issue surrounding the incorrect billing initiated by Mor Furniture for Less.  This invoice does not include any charges related to actions I personally have initiated (e.g., contacting the Revdex.com, [redacted]rating the invoicing, etc.).
 
At this time I am unable to consider this issue resolved unless the following has been completed:
I have received a letter from Wells Fargo absolving me of all charges related to the account
My Wells Fargo account no longer reports the remaining debt related to the loan
The invoice has been paid in full
 
Regards,
[redacted]