Mor Furniture For Less

">December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

","sans-serif">January 29,
Revdex.com
Ms*** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** *** ***
Dear Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
On
January 23, Mor Furniture processed Mr***’s refund in the amount of $
to his Discover card
Once again,
I would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-866-466-
Sincerely,
*** ***
Mor
Furniture Customer Service

">February
9,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful to reach *** ***.
I would like the opportunity to speak to him and see how we can perhaps
resolve his complaint
Please contact
me directly; *** *** at *** *** *** (Monday-Friday) any
time after 11am or you can e-mail me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 1,
RevDex.com
class="MsoNormal">*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case ID#***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we
may have caused *** *** It is
always our goal to ensure that our valued customers have a positive experience
with Mor Furniture
We have offered *** *** a reselection and she has
indicated that this will resolve the matter
Once again, I would like to apologize for any inconvenience
we may have caused *** *** If you
have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Customer Service Manager
Mor Furniture for Less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called the number for Mor furniture many timesEvery time I get a voice messageI left a message and no call back.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1st and foremost, we still have one outstanding issueIt is regarding the treatment and question of whether or not both the sofa and the love-seat were treated as part of the WARRANTY purchased I have requested someone come out and either take a look at it, or treat itI was told by *** he would call me back after he spoke to his Operations Manager (this was Wednesday), and I have yet to receive a follow upJust to recap everything that has happen regarding this order.
-1st delivery, Sofa Sleeper, Love-seat and Two Ottoman's scheduled for deliverySleeper Sofa arrived damaged(Driver left after I asked him to take everything back and return with the entire order intact)
-Driver fails to communicate with Warehouse of the damaged Sleeper Sofa, I had to call and speak to the Warehouse, which referred me to Corporate (***) is the gentlemen that had attempted to resolve this issue
-Delayed at least times, various different dates, unable to come to a reasonable and set date for delivery
-Question of whether or not the sofa and love-seat were treated for WARRANTY that was purchased
-Finally receive the Sofa Stationary (due to not being able to get a concrete date for Sofa Sleeper originally purchased, date kept changing) after having to cancel the original sofa sleeper for a stationary one.
-Receive the sofa with missing pieces (two pillows to be exact) Everything that could possibly go wrong has gone wrong.
I still want resolution of either a refund on the WARRANTY or a treatment of the Sofa/Love-seat*** did waive the delivery fee of $dollars, but I believe a % discount would also be in order for the countless calls to Customer Services and Phone Calls to ***It has taken a total of trips so far for a simple Sofa/Love-seat and ottomans ordered.
Regards,
*** ***

paid $for sofa and loveseathave had for less than year
just poorly constructedstuffing flattened, seat leans to side, back come apart from slot and have to put back together
I wish I could say you get what you pay for, cause we certainly didn't
wont be buying there again,

","serif">March 17,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of *** *** a refund in the total amount of $1,was processed to a *** on 3/11/2015.
Once again,
I would like to apologize for any inconvenience we have caused *** *** If you have any questions or other concerns,
please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service

Revdex.com *** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture This matter is now resolved. Mor Furniture has issued a gift certificate in the amount of $dollars on 5/06/14. *** *** should receive this via mail within 10-business days Once again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact me at *** *** ***.
Sincerely, *** ***
Mor Furniture Customer Service

April 25,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture did finally deliver the replacement part on April 20th, 2016. We certainly acknowledge and appreciate *** *** patience with this matter
Once again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact our customer service department at ***
Sincerely,
Mor Furniture Customer Service

May
15,
RevDex.com
*** *** *** ***
class="MsoNormal">
Viewridge,
Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***,
First,
I would like to apologize for any inconvenience we may have caused *** ***.
It is always our goal to ensure that our valued customers have a
positive experience with us
After
speaking with ***, I agreed with her that we could not resolve her product
issues by repair or ordering partsShe and I agreed upon an in-store credit
for her as compensation, and she will keep the sectional as is* *** is very satisfied regarding this to be a fair
resolution to her complaint against Mor Furniture
Once
again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact me
at *** *** *** *
Sincerely,
*** ***Customer Service Manager
Mor
Furniture for Less

Mor Furniture has been nothing but AMAZING !!!
One location in particular is my FAVORITE !!
W McDowell Rd
Avondale,AZ
This location has the best team around ! The employee we always ask for is TIM he without a doubt makes our time at Mor so easyHis personality is so inviting and warm,you can truly see the love and passion he has for his customers and jobTHANK YOU so much Tim for always making our visit so enjoyable !

July 10, 2014
RevDex.com
"">Ms*** ***
***
Viewridge, Suite
San Diego, CA
Case ID#***
Customer
Name: *** *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
We spoke with
Mr*** on July and informed him that we had issued a credit back to his
accountWe also advised him that we are prepared to provide a letter to the
credit bureaus and/or his loan officer if so neededMr*** has also been
provided with the direct contact information should he have more questions or
concernsAt that time, he indicated that the matter had been resolved
Again, we
apologize for any inconvenience Mr*** has experienced.
Sincerely,
*** ***
Customer
Service
Manager Service

">December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[On 8/4/14, Mor Furniture delivered a replacement recliner but it was defective too The deliver man wrote another order and told me that they will deliver another one to me either on Wednesday or Monday I have not heard anything from them as yet.]
Regards,
*** ***

May 30,
RevDex.com
*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case ID# ***
Customer Name: *** *** *** *** *** *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** *** *** It is always our goal to
ensure that our valued customers have a positive experience with us
In the case
of *** *** *** ***, Mor Furniture offered *** *** *** *** full
credit for their original purchase to use and select another living room of
choice from our showroom in *** **. This resolution was satisfactory to *** *** *** *** and as of 5/26/14, the old set was picked up and the new set
delivered.
Once again,
I would like to apologize for any inconvenience we may have caused the *** *** *** *** If you have any further questions, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Case ID# ***
"Arial", "sans-serif"">Customer Name: *** ***
First, we would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture has issued a refund for the amount of $2,to the *** card on 11/26/
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact our Customer Care Center at ***
Sincerely,
Mor Furniture Customer Service

July 21,
"sans-serif"">Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
Unfortunately we have been unsuccessful in our attempts to reach *** *** but, Mor Furniture will credit *** *** the $delivery fee. This credit will reflect on her finance statement within to billing statements
Once again, I would like to apologize for any inconvenience we may have caused *** *** We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us
Please do contact me, *** *** at *** *** *** (Monday-Friday) if you would like to discuss your experience in detail. We hope this action is satisfactory
Sincerely,
*** ***
Mor Furniture Customer Service

">February
27,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
*** ***
was refunded and I called her and left a message that the funds had been
released and would appear on her account within a week
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. If you have any further questions, please do
not hesitate to contact me at *** *** *** or I can be e-mailed at ***
Sincerely,
*** ***
Mor Furniture
Customer Service