Mor Furniture For Less

August
7,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a
positive experience with us
I was able to
speak with *** *** on Saturday 8/02/in regards to her experience with
Mor Furniture. I offered her a credit of
$dollars ($to Visa, $dollars to her finance account) and
she found this resolution to be satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused *** ***
If you have
any further questions or need anything in the future, please do not hesitate to
contact me a* *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

RevDex.com
"">Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
For the
multiple delays she experienced with her furniture purchase, Mor Furniture will
credit her account $dollars.
Once again, we
would like to apologize for any inconvenience we may have caused Mrs[redacted].
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

September
19,
"">
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
When we spoke
with [redacted] on August 25, it was our understanding that he agreed to our
proposed resolution of a $gift certificate (total of the amount in
question)This was to be applied to his reselection
Please ask
[redacted] to contact me at [redacted] to discuss his concerns
Sincerely,
[redacted]
Mor Furniture
Customer Service

">December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with Mrs
[redacted] with regards to her experience with Mor Furniture. Although her order has been cancelled, Mor
Furniture will give Mrs[redacted] a $dollar in store credit in the hopes
she will give Mor Furniture another opportunity to make things right and regain
consumer trust and faith
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. We here at Mor Furniture pride ourselves on
our level of service and our customer's satisfaction is extremely important to
us
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

","sans-serif">May 15,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure
that our valued customers have a positive experience with us
In the
case of [redacted] Mor Furniture has given them a total credit of
$dollars towards their finance account with [redacted] One credit was given by [redacted] warehouse) in the amount of $dollars and the other $
dollar credit was given by our Customer Service Manager [redacted] Both credits can be referenced to invoices [redacted]
and [redacted]
Once again,
I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact
me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

","sans-serif"">ugust 13,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
First,
we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
When
speaking with [redacted], we offered to credit her [redacted] account
$dollars. [redacted] indicated
that this would resolve the matter and she is satisfied
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions or concerns, please do not
hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

">December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with
[redacted] today and she confirmed that she has indeed received the refund
and considers this matter closed
Once again, I
would like to apologize for any inconvenience we may have caused The [redacted]s. If you have any further questions, please do
not hesitate to contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

">March
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
As I was
unable to reach [redacted] by telephone, I left her a voice message indicating that her
credit was sent to her [redacted] account on February
Once again, I
would like to apologize for any inconvenience we may have caused her. If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">May 18,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear [redacted]
First, we
would like to apologize for any inconvenience we may have caused [redacted] It
is always our goal to ensure that our valued customers have a positive
experience with Mor Furniture
As agreed through
an e-mail with [redacted] May 15th, 2015, Mor Furniture will refund
[redacted] a total amount of $(credit can be referenced to invoice
#[redacted])We hope this to be a satisfactory resolution.
Once again, we
would like to apologize for any inconvenience we may have caused [redacted]If
you have any further questions or concerns, please do not hesitate to contact
me at [redacted] or you can contact [redacted] (San Diego
Warehouse) at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

June 25, 2014
RevDex.com
"">Ms[redacted]
Viewridge,
Suite
San Diego, CA
Case ID#[redacted]
Customer Name: [redacted]
[redacted]
Dear Mrs[redacted],
First, I would like to apologize for any inconvenience we
may have caused Ms[redacted]. It is always
our goal to ensure that our valued customers have a positive experience with
Mor Furniture
I spoke with Mr[redacted] and advised that a $credit was
being applied to his Wells Fargo Finance accountThis will post to the account
by July In addition, I offered a $gift certificate that can be used on a
future purchase. He indicated that this
would resolve the issue and considered the matter closed
Once again, I would like to apologize for any inconvenience
we may have caused Ms[redacted] If you have
any further questions, please do not hesitate to contact me at 1-858-547-
ext[redacted].
Sincerely,
[redacted]
Customer Service Manager
Service

November
12,
"">
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Mr[redacted], Mor Furniture has agreed to take back the mattress and refund Mr
[redacted] a total amount of $211.99.
Once again, I
would like to apologize for any inconvenience we may have caused Mr[redacted].
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

Re: [redacted] Case [redacted]
"">Dear Mrs[redacted]
First, we would
like to apologize for any inconvenience we may have cause Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us.
Our Finance
Department has processed the refund to Wells FargoThis will appear on the
customer's account within the next business days.
Once
again we would like to apologize for any inconvenience we may have caused Mr[redacted]If I can be of further assistance please do not
hesitate to contact me,
Sincerely,
[redacted]
Finance Manager
Mor Furniture
for Less

">June
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
[redacted]
originally reported only of his piece sectional had peeling issuesWe
authorized the exchange of these pieces; however when the customer was informed
of this he informed our customer service that all pieces had to be replaced
We tried to
explain that since he was already out of warranty we were only able to exchange
the damaged pieces and that was what he had originally only reported
piecesWe offered to sell him the remaining pieces at a discounted price but
[redacted] declined our offerWe left him another message but he has not called
us back
Once again, I
would like to apologize for any inconvenience we may have caused Mr[redacted]If
you have any further questions, please do not hesitate to contact me at
[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">January
16,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of [redacted] a refund has been processed.
On 1/09/2015, $was credited back to her [redacted] and $dollars
was sent in the form of a check.
Once again,
we would like to apologize for any inconvenience we may have caused [redacted]
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

","sans-serif"">ugust 17,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach [redacted]We have left messages
on the number provided [redacted] on August 8th, August 10th
and on August 13th
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor Furniture pride
ourselves on our level of service and our customer's satisfaction is extremely
important to us
Please
have [redacted] contact [redacted]
at [redacted] (Thursday-Monday) so we may bring resolution to the
dispute
Sincerely,
[redacted]
Mor
Furniture Customer Service

">December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I have spoken
with Mr[redacted] and arranged for a technician to take a look at his productI
have also sent him a copy of his warrantyWe trust this will resolve the
matter
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to contact me at 1-858-547-ext. [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

">August
5,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted],
First I would
like to apologize for any inconvenience we may have caused [redacted].It is
always our goal to ensure that our valued customers have a positive experience
with us
We verified
with [redacted] (the Finance company) that the amount in question has posted
to the accountIf the [redacted] call [redacted] they will confirm the credit
was applied yesterdayWe trust this will resolve the matter
Once again, I
would like to apologize for any inconvenience.
Sincerely,
[redacted]
Customer
Service Manager
Mor Furniture
for Less

Revdex.com
[redacted]
" margin: 0px">Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture
In the case with [redacted], we sent out a furniture technician on 3/31/to evaluate the table of [redacted] who had called because the veneer on the dining table was lifting. It was the findings of the technician that some type of liquid/moisture had protruded through and was causing the veneer on the dining table to lift. This is not considered a manufacturer defect
A Customer Service Manager from our local [redacted] service department ([redacted]), called [redacted] on 4/01/to explain the technicians findings and that this was considered to be customer caused. [redacted] did not find this evaluation acceptable.
The Service Manager did offer [redacted] a $gift certificate or 30% percent discount of another table of his choice. [redacted] declined both offers
Once again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

">May 28,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have
authorized a reselection for [redacted] at a discounted amountIn addition, the
[redacted] will receive an additional $off
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]If
you have any further questions, please do not hesitate to contact me at
[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

","serif">March 10,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused
[redacted] It is always our goal to
ensure that our valued customers have a positive experience with us
In the case of [redacted], her order has been voided/cancelled and a
refund of $1,has been processed as of 2/24/
Once again, I would like to apologize for any inconvenience we may have
caused [redacted] If you have any
further questions or there is anything we can do to restore your trust or faith
in Mor Furniture, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service