Mor Furniture For Less

August 19, 2014
 
Our Operations Manager in [redacted] spoke with [redacted] and confirmed that he is satisfied.  The recliner had been replaced.

Dear Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and spoke with their representative. MOR Furniture picked up the bed last weekend, and if the account is credited, this resolution would be satisfactory. I am waiting for the business to complete the refund, and when that is complete, I will consider this complaint resolved.
I want to thank you for all of your assistance in this matter.
Regards,
[redacted]

mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin">January 29, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We have been unable to reach [redacted] by telephone. The first two attempts we could not leave a message and he has not returned our call on our last attempt.
 
Please have [redacted] call me directly at [redacted] and we will work on resolving his issues.
  
Sincerely,
 [redacted], Manager
Mor Furniture Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, there were never any arrangements made to pick up anything from my location. The managers from their corporate center and the store manager where the furniture was purchased collectively made an agreement to "credit" the account in the amount of $400 for "inconvenience" of delivered goods. We are still currently waiting on our final items, which will not be delivered until April, 2014. Should these items not be delivered as expected, another complaint will be filed. 
Regards,
[redacted]

I personally mailed [redacted] warranty on Monday. It would have gone out in Tuesday’s mail.
 
[redacted]

July 1, 2014
 
class="MsoNormal"> 
RevDex.com
Ms. [redacted]
4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID#[redacted]
Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
First, I would like to apologize for any inconvenience we
may have caused Ms. [redacted].  It is always
our goal to ensure that our valued customers have a positive experience with
Mor Furniture.
 
Mor Furniture will honor the return of her dresser and
mirror. Ms. [redacted] indicated that this will resolve this matter.
 
Once again, I would like to apologize for any inconvenience
we may have caused Ms. [redacted].  If you
have any further questions, please do not hesitate to contact me at ###-###-####.
 
 
Sincerely,
 
[redacted]
Customer Service Manager
Mor Furniture for Less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received my refunds in full, however, I was promised compensation with a $75 voucher that I would be able to use at any Mor Furniture.
This company has no regard for their customers, nor do they follow through with their promises. I'm not going to hold my breath for the voucher, and I probably wouldn't use it anyway (as I will never shop there again).
I think others should know about their terrible customer service. If that is something the Revdex.com can post, I think it would save many from what I have had to go through.
Regards,
[redacted]

August 20, 2016
Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
First, we would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture has issued a full refund for the amount of $2,120.43 on August 9th, 2016.  The refund was issued back to the [redacted] card on file.    
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

RevDex.com
[redacted]
4747
Viewridge,
Suite...

200
San Diego, CA92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
  
First,
I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture.
 On
05/23/14, I contacted [redacted] and communicated via voicemail that we
have refunded her $59.99 delivery fee. We trust this matter is now be resolved.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further
questions, please do not hesitate to contact me at [redacted]
 
 Sincerely,
 
 [redacted]
Mor Furniture Customer
Service

Case ID# [redacted]
Customer Name: [redacted]...

[redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture will credit the account $37.00 to offset the late fee charged by [redacted], the finance company.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

April 25, 2016
Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
In the case of [redacted] it is notated in our system, that the reclining sofa is approved to be exchanged with the condition that the reclining sofa is cleaned and free of any pet hair.   This was relayed to [redacted] on 2/27/2016 per the notes on service invoice # [redacted]
Once again, I would like to apologize for any inconvenience we may have caused[redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
Sincerely,
Mor Furniture Customer Service

June
10, 2014
  
RevDex.com
class="MsoNormal">[redacted]
4747
Viewridge,
Suite 200
San Diego, CA92123
 
Case
ID#[redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
[redacted] has been authorized for a reselection in the amount of $735.94.  We will facilitate picking up the damaged
goods in question upon delivery of the new product the customer re-selects
into.
 
Once
again, I would like to apologize for any inconvenience we may have caused the [redacted] If you have any further questions, please do not hesitate to contact me
at [redacted]
  
Sincerely,
 
[redacted]
Manager
Customer
Service
Mor Furniture for Less

I have been a client with Mor Furniture in the past and have been satisfied with my first purchase then, having me to return and purchase once again from this business within the past 4 months again( Jun-25th-2016. We purchased a total of $2750.96 in furniture), I have spent great money on the products purchased here, my new experience went well until sleeping in my new Bed frame (more or less 1000 dollars in value). Talking about this matter enrages me and makes me feel uncomfortable just to think what it means to talk about having a pest infestation come with that Bed(bed bugs), for the past 4 months from the date off my purchase I had experience several bites from these bugs without knowing they came with it, until a couple weeks before ( Oct-30-2016 Day we discovered the bugs in the cracks and holes in the wood of the bed frame ) my boyfriend and I removed piece by piece our bed frame just to find out they were everywhere. I contacted the customer service number with Mor Furniture For Less to tell them my situation. They ask me for proof with pictures, which I did provide through e-mail address with the person I spoke with. She replied there was no way they could help me with this matter, affirming that the source of the problem could have came from anywhere but their warehouses, I requested politely to talk to a Supervisor. The Supervisor replied with the same answers as the previous customer representative. I only asked to get the item taken and replaced. Her reply was that she could not refund us any amount of money nor replaced. She added she could only send us a 25% discount coupon towards a future purchase, which in my experience this has been horrible and has added way lot more money spent from my pocket to try and get rid of this infestation. Leaving me only one choice to throw away my barely brand new Bed to the trash loosing all that money already paid in full.
Is this the type of satisfaction and answers that a returning customer should get?
Or is it that just because I paid in full everything I purchased with them they get to decide if they will help me out or not?
Even after now I don't even have the trust to buy a new bed frame from a furniture store, just to think I may get the same experience beyond any warranty about my money and satisfaction.
I understand I may not get anything about this review, but it really is unfair and unfortunate that these events happen and go on without punishment.
Sincerely yours [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I  consider this complaint resolved.
Regards,
[redacted]

May 27, 2016
Revdex.com
[redacted]...

[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.
 
Mor Furniture sent out a furniture technician on May 21st, 2016.  The technician authorized the replacement of the seat cores and these have been ordered. (refer to parts order #[redacted]).  It may take between 4 to 6 weeks to receive the parts from the manufacturer.    
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If there are any questions, please do not hesitate to contact our customer service department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have made two calls to Mike and still have not received a call back.  Each time I call I am told he will call me back but I still have not received a return phone call.
Regards,
[redacted]

I accept the offer from MOR Furniture and THANK YOU for all of your assistance
[redacted]

Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear[redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We have agreed to offer [redacted] a reselection on his furniture. We have attempted to reach the customer by telephone, although we have been unable to communicate our decision thus far.  We trust this will resolve his issue.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
[redacted]
Mor Furniture Customer Service

[redacted], For this complaint I was not given any case number, however my name is
/>
                         
                         [redacted]
                         [redacted] 
                         [redacted]
 The delivery took place on Jan. 1, 2013 ( I wrote on their invoice they had me sign " All six chairs scratched")
 
  February, photos were taken of some of the damage and later sent
  October, Mor employee came to inspect damage
  December, submitted [redacted] insurance claim later denied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]