Mor Furniture For Less

September 9, 2015
11pt;">
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
[redacted]
  
First,
I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
In
the case [redacted], Mor Furniture will pick up his desk for a full refund.  In speaking with [redacted], he was not given
accurate information at the time the delivery took place.  [redacted] is aware we will pick up the desk on
September 11th.    
 
Once
again, I would like to apologize for any inconvenience we may have caused Mr.
[redacted]. If you have any further questions, please do not hesitate to contact me
at [redacted]
 
 
Sincerely,
 
[redacted]
Mor
Furniture Customer Service

August 12,
2015
class="MsoNormal">  
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID#
[redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First, we
would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We will
refund the delivery fee due to the delivery error on our part.  This will be credited to the [redacted]
and should post within 5 to 7 business days. business days.  I was unable to reach [redacted] but I did leave
her a voicemail and my direct line in case she would like to discuss this
matter.
 
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]. If
you have any further questions or concerns, please do not hesitate to contact
me at [redacted]
  
Sincerely,
 
[redacted]
Mor Furniture
Customer Service

June 25, 2014
 
Revdex.com
[redacted]
class="MsoNormal">4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We have made numerous attempts to reach [redacted] by telephone but our calls have gone unreturned.
 
We ask [redacted] to contact me directly at [redacted] if he is still dissatisfied and would like to discuss a resolution.
 
 
Sincerely,
 
[redacted]
Customer Service Manager
Mor Furniture

August 2, 2016
Revdex.com
[redacted]...

[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience [redacted] may have experienced.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
I have personally called [redacted] but had to leave a message. I apologized for the refund not being processed in a timely manner and confirmed that the funds were released on July 26. I also left my direct number and extension in case there are any further questions. I trust this will resolve the matter.
 
Once again, I would like to apologize for any inconvenience [redacted] has experienced. If you have any further questions, please do not hesitate to contact me at [redacted]
  
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted]About two weeks ago I received a voicemail on my cell phone indicating that Mor Furniture would refund the cost of the entertainment center and the delivery fee which were not delivered in good order. Representatives from Mor stopped by to pick up the entertainment center. However we were out of town at the time so no one was at home.Mor has not provided a cash refund for the delivery fee. Instead the company intends to offer an in store credit. This is unacceptable. We do not intend to conduct any more business with Mor Furniture.Regarding the entertainment center, we propose a solution. Rather than pick up the entertainment center to return to store inventory we are willing to allow Mor to pay for the services of a finish carpenter to complete the installation and modify the piece of furniture to fill our needs. We anticipate the cost would be about $200. The option that we propose might make business sense for Mor Furniture.Please advise regarding any commitments that you receive from your contacts at Mor Furniture regarding this matter.Thanks, [redacted]
complaint# [redacted]

January 13, 2016
class="MsoNormal">Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Our [redacted] Distribution Center Manager, [redacted] is working with the manufacturer to attempt to secure a replacement.  Should that not be feasible, we will pick up the product offer the customer a full refund.
 
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
 
 
 
[redacted]
Mor Furniture Customer Service

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued...

customers have a positive experience with us.
 
In the case of [redacted] (contract delivery service) compensated [redacted] in the amount of $120.00 dollars for the damages caused during her delivery.   
 
Once again, we would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted].
 
 
Sincerely,
 
Mor Furniture Customer Service

Revdex.com:
Thankfully, I did finally receive my money back.  No sure if they will reimburse me some of the interest that I have been paying on my credit card for the dining table that I have never had. They did ask me to send a copy of my credit card statements to see if there is something that they can do.  At this point, I am just happy that I got what I paid back.
Regards,
[redacted]

WE FIRST SAW THE ADVERTISEMENT FOR RECLINER ON TV ON JUNE 10,2016. WE DROVE TO STORE (35 MILES) AND WERE TOLD THE ORDER FOR RECLINERS WAS NOT RECEIVED YET BUT SHOULD BE ANY DAY. THEY SHOWED US A PICTURE OF CHAIR THAT WAS ON CELL PHONE. WE RETURNED TO STORE ON JUNE 16 AND AGAIN THEY HAD NOT ARRIVED. WE WERE TOLD WE COULD PAY FOR CHAIRS TO ENSURE DELIVERY. WE WAITED AND ON JUNE 19 AGAIN AT STORE THEY TOLD US STILL NO CHAIRS. THE WHOLE TIME THE ADVERTISEMENT CONTINUED TO RUN ON TV UNTIL JUNE 18. ON JUNE 19, WE PUT OUR NAME ON LIST TO BE CALLED WHEN CHAIRS ARRIVED. 2 WEEKS LATER ON JULY 3 I CALLED STORE AND WAS TOLD NO CHAIRS BUT THEY HAD 10 OF A DIFFERENT COLOR IN WAREHOUSE. WE DROVE TO SPOKANE RIGHT AWAY ONLY TO BE TOLD THEY WERE OUT OF THE ONES IN WAREHOUSE. IN 1 HOUR THEY WERE GONE. GIVE ME A BREAK.. THEY SAID WE WOULD HAVE TO PAY FOR CHAIRS ( WE WANTED 2) TO GET THEM AT THE SALE PRICE, AND THE CHAIRS SOULD BE THERE ANYDAY. WE PAID FOR THE 2 CHAIRS. AGAIN WERE TOLD THEY SHOULD BE THERE ANY DAY. I CALLED ON JULY 12 AND WAS TOLD THAT OUR ORDER FOR CHAIRS DELIVERY DATE WAS AUGUST 30. NOT ANY DAY BUT 63 DAYS LATER. NO MENTION WAS EVER MADE ABOUT THIS BEING AN ORDER FOR THE CHAIRS TO BE MADE AND SHIPPED TO SPOKANE. THEY GAVE ME A COPY OF SALES ORDER THAT DOES STATE THIS BUT IT WAS SOMETHING WE NEVER SAW OR SIGNED. THE WHOLE TIME THEY ( SEVERAL DIFFERENT SALEMAN) ALL TOLD US THAT CHAIRS SHOULD BE THERE ANY DAY. THIS IS FALSE ADVERTISEMENT AND TOTAL LIES ABOUT WHEN CHAIRS WOULD ARRIVE. NOW THEY ARE SHOWING US A CHAIR THAT IS NOT AT ALL LIKE THE ONE ON CELL PHONE. I WOULD LIKE THE STORE TO CONTACT US AND I WANT PEOPLE TO KNOW OF THIS SALES PRICTICE., WE HAVE NOT ASKED FOR REFUND UNTIL WE SEE THE ACTUAL CHAIR.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have been traveling recently and therefore have not been at at home to receive phone calls. However, the caller id does not lie. There are not numerous phone calls reflected from Mor Furniture. And expressions of apology are somewhat disingenuous since no action has been taken to address our complaint.
Our demand continues to be a full and complete refund for the sectional and entertainment center purchased from Mor Furniture, including all delivery fees. No other solution is satisfactory.
Regards,
[redacted]

May 18, 2015
class="MsoNormal">RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
 First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
Mor
Furniture has agreed to credit [redacted] with an in-store amount equal to $749.99
plus an additional $100.00 so she may choose another living room set. After
making her selection, will exchange her old items with the replacement new set.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not hesitate
to contact me at [redacted]
  
Sincerely,
 
[redacted]
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have not received the Gift Card in the amount of $375.00 as promised.  MOR did credit my finance account for $375.00 but this is only half of the promised resolution]
Regards,
[redacted]

I paid cash for a sofa and loveseat on, Sunday, Valentine's Morning, 2016. I also paid cash for delivery. It was to be delivered between 5 and 9pm on Monday, President's Day, which I felt was kinda ridiculous. I called them at 8:50pm, as there was no delivery, yet. The person told me that they were running behind and that it would be delivered at 11pm. 11PM!! So I stayed up until 10:50pm and they no showed. I called them at 9am on Tuesday and I was informed that I would receive my furniture on Wednesday. Meanwhile we run a Home Day Care out of our house with no furniture for the children to sit on or nap on. To top it all off, a 2 year old girl that we watch was sitting on an ottoman, since that was the only thing to sit on, fell backwards and hit her head on our wood floor. This is the worst customer service that I have ever encountered. I will never do business with Mor Furniture ever again.

March
6th, 2014
 
[redacted]
w:st="on">
[redacted]
4747
Viewridge
San Diego, CA92123
 
Re: [redacted]
 
Dear [redacted]r,
 
First, I would like to
apologize for any inconvenience we may have caused [redacted]. It is always our
goal to ensure that our valued customers have a positive experience with us.
 
As soon as we received this
letter we spoke to [redacted] and offered him a reselection on his set. He
accepted and will go to the showroom to reselect. It is my understanding that Mr.
[redacted] is happy with this resolution.   
 
Again, I apologize for any inconvenience
we may have caused. If I can be of further assistance, please feel free to
contact me directly at 858-935-6409.
 
Sincerely,
 
 
 
[redacted] Distribution Manager
Mor Furniture For Less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 20, 2016
Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.
 
In this case, Mor has issued a full refund for all items that were cancelled on August 1st, 2016.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure...

that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture has sent two separate professional carpet cleaning companies to assess the damage in hopes that the stains caused by the furniture can indeed be cleaned.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

"sans-serif"">January 2, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted] Mor Furniture has agreed to exchange the sofa and love seat for a new set of the same style.  The delivery of this exchange is scheduled for 1/02/15.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]  If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]
 
Sincerely,
[redacted]
Mor Furniture Customer Service.

July
17, 2015
class="MsoNormal">RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID#
[redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First, I
would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
Unfortunately
I have been unsuccessful in my attempts to reach [redacted].  I would like the opportunity to assist [redacted], but I am in need of some information before I can order the fabric she
is requesting.
 
Once again, I
would like to apologize for any inconvenience we may have caused her.  Our customer’s satisfaction is extremely
important to us.
 
Please do
contact me, [redacted], at [redacted] (Tuesday-Saturday) or you
can e-mail directly at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service.