Mor Furniture For Less

July 28, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
 Dear
[redacted]
 
Unfortunately,
we do not know how to respond to [redacted] recent message.  He did not indicate what would resolve his
matter.
 
We
confirmed that [redacted], Corporate Customer Service Manager called and
spoke with [redacted] as he had requested, and confirmed that he has indeed
received his refund check.
 
[redacted] felt that the matter was closed. He provided his direct line and thought
that it was understood that if there was something else, [redacted] would
call him directly. Once again, that number is [redacted]
 Sincerely,
 
Mor
Furniture Customer Service.

February 14, 2014
[redacted]
Revdex.com
 
Re:  [redacted]  ID # [redacted]
Dear [redacted],
class="MsoNormal">First, I would like to apologize for any inconvenience [redacted] may have experienced. It is always our goal to exceed our customers
expectations. It seems we fell short this time.
After reviewing your letter and doing some research. I confirmed
that we picked up the defective table set and issued a full refund. At this
time Pamela Mcelroy is completely satisfied. I would again like to apologize for
any miscommunication or inconvenience that was caused.
If you have any other concerns or questions please don’t
hesitate to contact me at 206-575-9500.
Sincerely,
 
<st1:personname w:st="on">[redacted] General Manager
Mor Furniture

RevDex.com
[redacted]...

[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure
that our valued customers have a positive experience with us.
 In
the case of [redacted] we have offered the following option for
resolution.
 Mor
Furniture will pick up damaged/broken item from the living room set, and fix
the pieces in question at no charge to the customer. 
 For
the bed set, Mor Furniture will offer full credit ($283.02 plus applicable
taxes) so [redacted] can go into our showroom and select another bed
set of their choice that will be satisfactory to them.  If they choose something more than the
credit, [redacted]r would be responsible to pay the difference. 
 I
made the above offer to [redacted] over the phone on 8/22/14.  This same option was reiterated to [redacted] on 9/18/14 and she said she would speak with [redacted] and they would
respond with an answer on 9/19.
 The
option on a full refund unfortunately is not an option since their original purchase
of  the living room set was made on January
17th, 2011.
 Once
again, I would like to apologize for any inconvenience we may have caused [redacted].  We here at Mor
Furniture pride ourselves on our level of service and our customer’s
satisfaction is extremely important to us.
 If
you have any further questions, please do not hesitate to contact me at [redacted]
 
Sincerely,
 [redacted]
Mor Furniture
Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June
24, 2014
 
RevDex.com
[redacted]
[redacted]...

[redacted]
[redacted]
 
Case
ID# [redacted]
Customer
Name: [redacted] R. [redacted]
 
Dear
Mrs. [redacted],
 
First,
I would like to apologize for any inconvenience we may have caused Mrs. [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We
have contacted Mrs. [redacted] and she has agreed to send us photos of her
furniture. We are certain that we will be able to assist in resolving her
issues after we look more closely at these pictures.
 
Once
again, I would like to apologize for any inconvenience we may have caused the Mrs.
[redacted]. If you have any further questions, please do not hesitate to contact
me at ###-###-####
 
 
Sincerely,
 
[redacted]
Customer
Service Manager
Mor Furniture

June
17, 2014
 
RevDex.com
[redacted]
class="MsoNormal">4747
Viewridge,
Suite 200
San Diego, CA92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First, I
would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture.
 
The
warehouse has picked up her items for repair and the final piece was delivered
on June 15.  We will follow up with her
to confirm that she is satisfied.
 
Once again,
I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact
me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

July 3, 2014
 
Revdex.com
class="MsoNormal">Ms. [redacted]
4747 Viewridge,
Suite
200
San
Diego, CA92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
First,
I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We
discussed the matter with Ms. [redacted] today. 
We have offered her a $250 gift certificate for a future purchase as
compensation for all of her issues. She indicated that this will resolve the
matter.
 
Once
again, I would like to apologize for any inconvenience we may have caused the Ms.
 If you have any further questions,
please do not hesitate to contact me at 858-547-1616 ext [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer
Service
Manager

July 30, 2014
 
[redacted]
Revdex.com of San...

Diego
4747 Viewridge
San Diego, CA  92123
 
 
RE: [redacted]
       Case: [redacted]
 
 
 
Dear Mrs. [redacted],
 
First, I would like to apologize for any inconvenience Mr. [redacted]
experienced.   It is always our goal to
ensure that our valued customers have a positive experience with us.
 
[redacted], VP Operations has
been communicating with Mr. [redacted] and we confirmed with Mr. [redacted] that they
should be able to resolve this issue.
 
Mr. [redacted] did not want to reopen
the matter with another department.
 
 
Sincerely,
 
 
[redacted]
Mor Furniture Customer Service

June 23, 2014
RevDex.com
Ms.
[redacted]
4747
Viewridge,
w:st="on">Suite 200
San Diego, CA92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
Mrs. [redacted],
 
First,
Mor Furniture would like to apologize for any inconvenience we may have caused Ms.
[redacted].  It is always our goal to ensure
that our valued customers have a positive experience with us.
 
We
have picked up all living room pieces for a full refund in the amount of
$1,452.11 which will be refunded to the customer’s Discover card.  This process can take 5 to 7 business days to
reflect on the card.
 
Once
again, Mor Furniture would like to apologize for any inconvenience we may have
caused [redacted]. If you have any further questions, please do not hesitate
to contact us at [redacted].
 
 
Sincerely,
 
 
[redacted]
Customer Service Manager
Mor Furniture Customer
Service

July 31, 2014 
RevDex.com
Ms. [redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID#[redacted]
Customer
Name: [redacted]
 
Dear Mrs.
[redacted],
 
Again, we
want to express our apologies for the inconvenience Mr. [redacted] has been
caused.
 
I personally
spoke with Mr. [redacted] and offered our apologies for this unfortunate mistake.
I informed him that we will honor his request for payment on the invoice he
submitted. In addition, I will forward him a gift certificate in the amount of
$100 hoping that he will consider doing business with us in the future.
 
I provided my
personal cell number in case there are any unresolved issues he may wish to
discuss.
 
Again, we
apologize for the inconvenience Mr. [redacted] has experienced.
 
 
 
Sincerely,
 
[redacted]
Director
Customer
Service

December 8, 2015
Revdex.com
"Arial", "sans-serif"">[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]       
Dear [redacted]
 
First, we would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
In the case of [redacted], Mor Furniture has credited the [redacted] on file in the amount of $108.41.
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
 
Sincerely,
[redacted]
Mor Furniture Customer Service

January 31, 2014
 
[redacted]...

[redacted]
The Revdex.com
 
Re:  [redacted]
File# [redacted]
  
Dea[redacted]r,
 
First, I would like to apologize
for any inconvenience [redacted] may have been caused. Our goal is to exceed
our guests’ expectations.
We made contact with [redacted] on January 22, 2014 and offered to refund his delivery fee for the
inconvenience caused. [redacted] was satisfied with the compensation and is going to
receive his product Friday night Jan 24th.  I expressed our apologies regarding the delay
in his purchase and have extended a personal invitation to work with me
personally regarding any future needs. I believe at this time [redacted] is
satisfied with his purchased.
 
Again, please accept my
apologies for any inconvenience.
 
If you have any other
concerns or questions please give me a call at the [redacted]
 
Sincerely,
 [redacted] General Manager
Mor Furniture

I purchased a new couch set that was delivered damaged. They sent a repair tech who said to replace because it was brand new and shouldn't be damaged. Well no new couches in stock so they offer me a reselection, which means take back my brand new BLUE couches that I purchased due to repainting and redecorating to coordinate with Blue couches.... So no I want my couches. Oh wait after several attempts to ask for fixing. I was informed we will give you $60. I don't want that so I went to store.

After a wasted trip to meet with the store manager, Jason, in the Riverside showroom to supposedly have a technician scheduled for service to have a rude customer service rep call today stating I needed to make a decision. I say yes I'm waiting for a service appointment... She calls someone?? And comes back to tell me sorry couch can't be fixed and we will offer you $60, wth. That's how you take care of your customers sell them damaged goods and lie over n over so eventually they will stop arguing n take the $60. I will never shop at Mor furniture again n completely advise against spending your money here!

sans-serif;">August 18,
2015
  
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First, we
would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We have
spoken with [redacted] and confirmed that her account with [redacted] has been
credited. She has indicated that the matter has been resolved and she is
satisfied.
 
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or concerns, please do not hesitate to
contact me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service

August 27, 2014
0pt;"> 
Revdex.com
[redacted]
4747 Viewridge, Suite
200
San
Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted],
 
First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture.
 
We
have attempted to resolve [redacted] matter by exchanging her mattress but
unfortunately, we had to pick up her product and issue a full refund.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted].
Please have her call me directly at [redacted] to resolve this
matter.
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service

June
23, 2014 
RevDex.com
Ms.
[redacted]...

[redacted]
4747
Viewridge,
Suite 200
San Diego, CA92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
Mrs. [redacted],
 
First,
I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We
offered Mrs. [redacted] a $250.00 dollar gift certificate that can be used at any of
our Mor Furniture locations.  Mrs. [redacted]
was satisfied with this and feels the matter has been resolved.
 
Once
again, I would like to apologize for any inconvenience we may have caused Mrs. [redacted].
If you have any further questions, please do not hesitate to contact me at 858-547-1616
ext. [redacted].
 
 
Sincerely,
 
[redacted]
Customer Service Manager
Mor Furniture Customer
Service

Case # [redacted]
First, we would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to...

ensure that our valued customers have a positive experience with us.
 
In the case of [redacted] Mor Furniture has refunded the total amount of $496.66 (tax included).  This amount was credited to the[redacted] on October 6th, 2016.
 
Once again, we would like to apologize for any inconvenience we may have caused . If you have any further questions or concerns, please do not hesitate to contact our Customer Service Center at [redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

July 9, 2014
  
sans-serif;">Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID#[redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.
 
[redacted] refund was issued on June 30, 2014.
 
Again, we apologize for any inconvenience [redacted] has experienced.
  
Sincerely,
 
[redacted]
Customer Service Manager Service

February 24, 2016
class="MsoNormal">Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, we would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
Our records indicate that Mor Furniture indeed has issued a refund for the amount of $248.41on January 6th, 2016. This refund was issued to a [redacted] card. 
Once again, I would like to apologize for any inconvenience we may have caused. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

I purchased a full bedroom set from Mor Furniture on July 24, 2016. I paid for this bedroom set IN FULL, over $2,300.00. They did inform me that the 2 chest of drawers we purchased would not be available until August 17th. We felt that date was fine, and purchased the furniture, to be delivered, AS A FULL SET, on August 19th. I received a call on August 16th, informing me that the 2 chests of drawers would actually not be available until September 5th, which is 2 and a half weeks later than promised. I spoke with Monique from the San Diego Corporate Customer Service Office, and she stated that there was nothing they would do for us. She was unwilling to try to resolve this issue at all. The only option she gave me was to set up two separate delivery dates. I asked what I should do about not having dressers for two and a half extra weeks, and Monique did not have a resolution. I asked how Mor Furniture was going to rectify this situation, for their customer, and was told there was nothing they could do. They did not try to keep me as a customer, or stay in good standing with me. They could have easily brought 2 dressers to my home that I could use, while I waited, or at the very least re-imbursed my delivery charges, yet they chose to do nothing. I will never purchase from Mor Furniture, again. They have the worst customer service I have ever experienced. Extremely disappointed with this company. If I could find that bedroom set elsewhere, I would make them cancel my whole order, give my money back, and not allow them any of my business.