Mor Furniture For Less

August 8, 2014
 
Revdex.com
class="MsoNormal">[redacted]
4747 Viewridge,
Suite
200
San
Diego, CA92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture.
 
We
have attempted to contact [redacted] and have left several messages – all of
which have gone unreturned. In the meantime I have submitted another mattress
inspection request.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted].
Please have her call me directly at [redacted] to resolve this
matter.
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service

First , I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.
[redacted] refund was processed April 5, 2015. We trust this has resolved his issue.
Once again, I...

would like to apologize for any inconvenience we may have caused the [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]Sincerely,
[redacted]
Mor Furniture Customer Service.

Dear [redacted]
"Calibri", "sans-serif""> 
First I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.
 
This purchase only qualified for financing through [redacted], a separate entity from Mor Furniture.  The paperwork completed and signed with [redacted] is a lease agreement and both lessee and lessor are mentioned numerous times in the document.
 
We suggest that [redacted] contact [redacted] directly at [redacted].
 
I have reviewed the complaint forwarded to me and have directed the information to [redacted].  [redacted] is the finance company within our facility that [redacted] has set up a payment program with.  I have forwarded the complaint to the corporate offices of [redacted] and they have assured me that this will be responded to promptly.
 
Once again, I would like to apologize for any inconvenience. 
 
Respectfully,
 
Mor Furniture

Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
We were able to get the part in for [redacted] and we [redacted] this to the address she provided -  [redacted].  I have made [redacted] aware and provided her with the tracking number [redacted] for her reference.
 
As of today, we have not heard back from [redacted] and assume that this has resolved her problem.  If this is not the case, please have her contact me, [redacted], at [redacted] (Tuesday-Saturday) or e-mail directly at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service.

ctober
28, 2014
Arial, sans-serif;">
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
  
I spoke with
[redacted] regarding his concerns with the salesperson and subsequent
service issues he reported to the Revdex.com.  I offered him a $200 discount on
his order instead of the $100 GC or $50 refund that was initially
offered.  [redacted] informed me he did not send his complaint to
receive any compensation and refused the refund and informed me he only wanted
to be heard.  He thanked me for following up to hear him out.
 
Once again, I
would like to apologize for any inconvenience we may have caused [redacted].
If you have any further questions or need anything, please do not hesitate to
contact me at [redacted]
  
Sincerely,
 
[redacted]
Mor Furniture
Customer Service.

June 25, 2014
  
10pt; font-family: Arial;">Revdex.com
[redacted]
4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID#[redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience [redacted] may have experienced.  It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.
 
In April of this year, [redacted] worked with our DistributionCenter in [redacted] and at that time, our Manager [redacted] explained that unfortunately the furniture could not be repaired. He did however, offer her 10% off a future purchase excluding Tempur-Pedic or Serta I Series product.
 
We feel that this is a fair offer and again apologize for any inconvenience [redacted] feels she has experienced. .  If you have any further questions, please do not hesitate to contact me at [redacted]
 
Sincerely,
  
[redacted]
Mor Furniture Customer Service

June 23, 2016
Revdex.com
[redacted]...

[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We ordered some feather bags which should help contain the feathers.  These parts were delivered on 6/12/2016 to [redacted].  Should this does not remedy the issue completely, please have [redacted] call Mor Furniture customer service and we can certainly discuss other options.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

June 20, 2014
Arial;"> 
 
Revdex.com
Ms. [redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID#[redacted]
Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.
 
We feel this matter has now been completely resolved.  We exchanged Mr. [redacted] mattress and box spring.
 
Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  If you have any further questions, please do not hesitate to contact me at ###-###-####.
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

April 25, 2016
Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID#[redacted]
Customer Name: [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
In the case of [redacted], Mor Furniture did finally deliver a replacement recliner that was satisfactory to [redacted] on March 7th, 2016.  In addition, we gave [redacted] a $300.00 credit back to her finance account.   
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
Sincerely,
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 20, 2014
  
Revdex.com
class="MsoNormal">[redacted]
4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID# [redacted]
Customer Name:[redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.
 
In the case of [redacted], Mor Furniture will credit her Visa $100.00 dollars and she keep her dresser in its current condition.  [redacted] has agreed and this is a satisfactory resolution.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

The furniture delivery service for Mor Furniture for Less knocked a large hole in the wall, scratched the hallway wall & tore the leather on the headboard being delivered. After contacting Mor regarding the damage, was told to contact their delivery service regarding damages. Phone calls are not returned. Have complained to Mor corporate offices - was told I would hear from someone in 24 hours (have heard from no one). This has been going on for three months. Am having the damages repaired and will be filing a claim through the court.

border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: #cccccc; font-family: Arial; color: navy;" class="aQJ">June 17, 2014
Revdex.com
Ms. [redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We picked up the defective items and were able to fix them.  A total of three pieces have been repaired and returned to Ms. [redacted].  It is our understanding that this matter has been resolved and  Ms. [redacted] is satisfied.
 
Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact me at ###-###-####.
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

0in 0pt">Case ID# [redacted]
Customer Name: [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Mor Furniture has agreed for [redacted] to reselect a different living room set.  As soon as she has made her selection, we will arrange to pick up the old set and deliver the new one.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at[redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

August 6, 2014
RevDex.com
[redacted]
4747
Viewridge, Suite 200
class="MsoNormal">San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 Dear [redacted],
 First, I
would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 Unfortunately
we have been unsuccessful in our attempts to reach [redacted].  We have left messages on the number provided
([redacted]) and have sent an e-mail to [redacted] (e-mail provided on Revdex.com letter). Please do contact us so we may be able to
assist.
 Once again, I
would like to apologize for any inconvenience we may have caused [redacted].  We pride ourselves on our level of service
and our customer’s satisfaction is extremely important to us.
 Please do
contact me, [redacted] at [redacted] (Thursday-Monday) or
you can e-mail me a[redacted]
 Sincerely,
 [redacted]
Mor Furniture
Customer Service.

I bought 1 leather recliner sofa and 2 leather recliner love seat from Mor. Initially they delivered defected item, then mention will get it replaced, they almost came 8 times till the issue is not fixed, the people who are delivering the item is so arrogant and un-civilized, we are thinking on other options, really worried to schedule a delivery appointment if only women at home!
I wont recommend Mor Funiture, if they had a money back option I would have opted it, unfortunately they are only giving store credit, I am really stuck here !!!
Not sure on my way.. looking for what are the available options !!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to state  the correct actions that were finally taken. First, we did select a new sofa, but it was not at a discounted price, as a matter of fact we ended up paying more for it. They refunded my full purchase price as a down payment on my new set. I was told by [redacted] from Mor furniture that we would get free delivery, but the store manager refused to comply with this and we had to pay the delivery charge.
Second, $50.24 was a refund to me for the service charge on the repair order that I had paid, and they never got the part to do the repair, this I was entitled to as they did not fulfill their part of the service agreement, this was not a gift from them. Third, I had been told in April that they would give me a $100 off coupon on any item that I purchased ,so that amount was taken off after I had made the purchase and again called them to remind them of that.
So nothing was given to me without a struggle to get it and it came down to just a coupon on their part. We are satisfied with what has been done ,but wanted the truth to be known about what really happened, they made it sound like they gave us the world and were happy to do it, but that is not the real truth.
Regards,
[redacted]

February 17, 2014
 
 Revdex.com
Ref: 
[redacted]          Case#: [redacted]  
Dear [redacted],
 
 I would first like to apologize for
any inconvenience we may have caused [redacted]. 
It is our goal to ensure that our valued customers have a positive
experience with us.
 
 After receiving [redacted]’s rebuttal letter,
I was able to confirm that [redacted] had received pillows that were originally
missing at the time of delivery. We also confirmed that [redacted]’s sofa had
not been treated.
We were able to resolve this by having a service tech treat [redacted]’s sofa at his home today, 02/17/2014.
 
 
Once again, I would like to apologize
for any inconvenience we may have caused [redacted].
If you have any further
questions, please do not hesitate to contact me at [redacted].
 
Sincerely,
[redacted]
Operations Manager
MOR Furniture For Less

June
24, 2014
 
RevDex.com
Arial;">Ms. [redacted]
4747
Viewridge,
Suite 200
San Diego, CA92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear
Mrs. [redacted],
 
 
First,
I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We
spoke with Mr. [redacted] and scheduled to exchange his chair this Wednesday, June
25. Mr. [redacted] indicated that this would resolve the matter and he is satisfied.
 
Once
again, I would like to apologize for any inconvenience we may have caused Mr.
[redacted]. If you have any further questions, please do not hesitate to contact me
at ###-###-####
 
 
Sincerely,
 
[redacted]
Customer Service Manager
Mor
Furniture for Less

October 10, 2014This
customer's issue has been addressed however, they are still not satisfied with our offer.
 
Customer
was originally authorized for a reselection of her entire dinning room set
($849.99). Customer came in and reselected her product. At the time of delivery
the customer only wanted to return 4 chairs. She wanted to keep the table and 2
chairs. This would change her reselection value to only $340.00.
 
The
customer’s stance is that she was not told exactly what she would need to
return. She wants to keep the table and 2 chairs, but she also wants to receive
the full $849.99 credit.
 
After
speaking with the customer I offered the following and she declined.
 
Full refund of dining room set ($920.54)
Reselection of 4 chairs ($340) and an additional $100
gift certificate to be applied to her reselection.
 
At
this point we feel that the customer's request is not reasonable.
[redacted]
Customer Service Manager