I opened a insurance claim due to wind damage I received on my house back in April when we had the wind storm it cause leaking into the houseDave *** told me that I needed to have *** Restoration come out to evaluate and give an estimate so I didOnce I let them know they came out told me to get a licensed roofer out to evaluate also so I got different contractors outAll the contractors found multiple locations of wind damageState farms adjuster came out on May 9th to evaluate the house she told me she would send me an estimate via emailI received an email may 9th at 9:PM stating they cut me a $and that the claim was now closedOn May 10th at 4:AM I received another email providing me the estimateMy agent came out to the house to look at the damage he said this will be taken care of he will handle it and told me to submit an estimate of my choice and that they prefer *** so I submitted that estimate and asked to be cashed out so I could hire a cont
October I purchased full coverage comprehension collision and uninsured motorist insurance from State Farm Insurance for my daughters new vehicleDecember my daughters vehicle was totaled by a driver in a head on collisionWe contacted State Farm immediately to file a claim and request a vehicle tow from the accident scene my daughter was transported to the hospital via ambulanceThe next day we contacted State Farm for a rental vehicle and were told no rental was included in our policyI questioned this as I have never had full coverage insurance that did not include a rental vehicleAfter speaking with staff at my agents office I was informed it should have been included when the policy was written however they could not include it in the current claimI then contacted my agent *** *** via email as well as visited his office that same day on December and requested rental to be added to our policyTo date we have yet to receive anything stating this has been ad
State Farm Claim # 132282Z
My vehicle was rear ended by one of the State Farm Insured PersonInitially vehicle was driveable while I was getting treatment for back Injurybut later the right rear sensor went bad and started given us faulty blind spot indicationHad to leave out of town and requested rental for rentalIt got covered
after recovering from injuries finally I took vehicle to body shop for repair on 06/22/Body shop left me a voice mail that vehicle wont be ready before 07/09/Had to leave out of town for family emergency on 07/06/ morning I called 07/09/to state farm and spoke to representative for rental vehicle extension as I was out of town for family emergency- The rep approved the extension of rental till 07/I have record of phone call to themOn 07/12/I called again and requested extension till Monday 07/16/18, I spoke to KIm and she was able to send approval request and clearly mentioned that this shouldnt be a problem since my
I tried to transfer my policy from CO to NC and suddenly received a $bill! I called them before I left to make sure I didn't owe them anything and that my policy was up to date because I had noticed that my bill didn't come out of my bankThey said I did owe them close to $and so I gave them my card number and paid them the total amount owed on July 25th I asked again before I hung up, "So I don't owe you anything else and I will be good to transfer my policy to North Carolina?" She said yes and even sent my information to the other state farm insurance lady in North Carolina for meThe new insurance agent set me up to transfer at the beginning of August and gave me * quoteI mentioned that I just paid the CO office and she assured me that anything I paid would be transferred as wellI emailed my NC office when I arrived in NC on the 8th of August for my new insurance card and it was emailed to meI received a call from the CO office around the 15th saying I missed m
I contacted MrArnold office, State Farm Insurance, asking for a quote for both auto and home coverageI worked with one of MrArnold's employee's, Mr*** ***I was given quotes for the auto's and home
Shortly after I switched companies I received GPS beacons that were required to be placed in my vehicles to receive the discounts included in the policyThis was never explained to me before I made my paymentsI called to ask about the beacons Mr*** told me that I needed to place them in the vehicles for as long as State Farm provided coverage, my rates would not increase if I used the beacons, and that 91% of customers received further discounts based on their driving habitsWhen I asked Mr*** if he would put this in an email confirming the terms he refused
I complained to MrArnold directly and he explained the requirement of the beacons and that the rates would go up if I did not install themI declined using the beacons as he could not ensure the safety o
I would give zero stars if I could!
I will begin with December 11, 2018, when after more than several weeks we were informed that our claim was rejected Before I lay out the event that took us to this point, it is relevant that you know that Joe Stauffer, my husband, was a reliable State Farm claim Repfor years We have been State Farm policy holders and advocates for almost yearsIf you have our claim, you can read the reason that our claim was deniedThe field agent made an assertion from pictures (that Dry Force took, not State Farm)That agent extrapolated that the pictures showed too much water damage over too long a time, insinuating that we did not take appropriate/ sensible action to prevent itIn contrast, our restoration people, who actually saw the damage, professionally commented that it may be only a week oldIn addition, the construction lead said the wood was in such good condition that it was not damaged over a long period of timeKeep in mind the State Farm field agent only came after the dry-out was completed and damage bagged and removedFirst and foremost, we could not tell anything was wrong: our dishwasher (the culprit) was leaking from the bottom, and water was apparently traveling under a hidden wall closed in by a huge 8-foot island of wall and graniteThere was absolutely no way to even envision water was lurking under this islandFurthermore, three professionals, that we called, couldn’t tell where the leakage wasThen one plumber suggested it might be the dishwasherHow could an insurance company accuse us of not attending to something that we couldn’t know and couldn’t see? When we smelled a uncommon odor, we took immediate action Remember, my husband retired from State Farm after nearly thirty years, he was erudite enough to call State FarmWe anticipate a reevaluation of our claim, keeping in mind that we are not responsible for the cause or resultant damage because there was no lack of action on our part, and it did not happen over a long periodThis has been a hardship, especially during Christmas; Yet State Farm has continued this unsubstantiated denial
I have been having same issue for monthsState Farm created a policy without my consent and signature then upon trying to make changes to the account I was delayed or making changes or cancellationsThen had to create a new one because they started a property policy under my name for my moms address and when I explained that's not my address I had to cancel and start a new policy for myself and was not covered the entire time I thought I was
This is the worst insurance company everWe have had our policy for about years with no accidentsFiled a claim on 04/26/for no fault accident; the other party had state farm as well there were some complicating coverage issues and under the other party insurance the claim was denied(that is beside the point as we have full coverage) they are refusing to pay for all of my damageI was actually told by the State Farm appraiser that its minor and they just are not concerned with that part of the damageBecause my husband has a shop at our home and is doing the repairs himself we are only getting payment for half our damagesthis is total BS we pay our premiums every month and they have a responsibility to act in good faith it is unlawful for them to underpay/lowball our damages because we are not using a body shop it is our choice our property that has been damage at no fault of our own that is what we pay insurance forAlso it is the must interpret any ambiguity in our favorThis is * clear act of bad faith and unlawful procedures
I have been both an owner of a state farm policy and made claims against owners of state farm policiesI feel bad for anyone who has to deal with State FarmAs a policy owner everything was great until I received a DUII for my first timeI had been a policy owner for over years, working with the same agent that my family has been with for over yearsEven though I got the charges dismissed, I was "too much of a liability to insure"Never made a claim prior to this incident, always paid on time and yet they still cut me like it was nothingNot sure how their motto is "Like a good neighbor" when they treat people like thisAs a claimant, it was even worseThe person who hit me admitted fault to my insurance but state farm claimed that they could not use that information and were unable to get a statement from their insuredTherefore they refused to pay my claimWill be very anxious if I ever have to work with this company again
I called State Farm Insurance Coto cancel both my auto and homeowners insurance policies on August 1, They asked for a written request which was faxed to them from Allstate Insurance with my digital signature, then paperwork was sent with my written signature They said they did not receive the fax, but my new insurance agent stated that he had the fax confirmation However, he did resend by email Now State Farm says they are not going back to August 1, but only to August 28, They will not allow me to talk to the underwriters, therefore, I have no one to go to about this I feel this is totally unfair of them They acknowledged that I did call in to cancel August 1,
Horrible customer serviceClaims adjuster hung up on meI asked for a copy of our "recorded" convos (like the people say before speaking) & they claim they don't record convosOnly pays on damages fit for themThey claim my car's damages have nothing to do with the accident because it wasn't impacted by the hit itself ?
Canceled my policy on 4/9/18, asked them several times about my refundI haven't been able to get a answer when it would be mailed outThey said it wasn't in the system
My Insurance is being terminated
On the day of Feb,I funded state farm an amount of $for liability insurance for the amount of six months Don't know the exact change & also an amount of $for insurance of rentals I was told everything was paid in full If I had any questions call back A month go by which is March Here it is April on the day of April Fools Day I got a Call stating that I owed $.I said well I'll love to know why is this a joke I asked myself What where am I to get that moneyThe person I spoke with told me that my agent *** *** return my call that Monday So which that day was Friday So Monday came no call I called them stating my issue They said they'd call back with whatever the problem was by the following week No call I called them They said stating that I only had my drivers license for a year no wrecks no tickets I didn't qualify for the discount that they had given me what an excuse that isn't my fault I either
I was given a quote for six months of auto insurance by State Farm and paid the six month premium for State Farm auto insurance coverage from June through Dec Then, two months later in August I was sent a bill for $ The bill threatened to cancel my service and did not explain why I owed more money I was out of town in Peru and when I returned home, my policy had been canceled I called State Farm and they said that they had added to the cost of the policy due to an accident that had occurred to my car in February (before the policy was quoted and when I was insured by a different company) State Farm failed to properly communicate with me the increase in the policy cost and the reasoning behind said increase State Farm should have evaluated the cost of the policy before I agreed to and paid the policy Had I known that the policy would cost $more than the original quote, I would have never switched my policy to State Farm because I would have
A few weeks ago I had a flat tireI called State Farm and they connected me with their roadside assistanceWhen the guy came out to change my tieHe told me the last guy broke my wheel lock and there was nothing he could do A few months before that I had another flat tire around April/May I had to buy a new wheel lock, take my car to ***I had to pay for the broken wheel lock to be taken off, the flat tire changed and the new wheel lock put on I called State Farm to complainIt's not my fault that the previous guy broke my wheel lockThe lady on the phone agreed with meShe said my insurance agent should be reimburse meWhen I first calledI was told he was on vacation and they couldn't do anythingUnrealFinally they gave me a phone number to try and get to be reimbursed Someone called me and when I returned their phone call, they never returned my phone callThis is just god awful customer service, total ***
I had a payment in reserve because I was using a monthly payment planI was advised that my policies have been canceled and a refund should be issued by next weekHowever when I called the actual agent I was told it takes up to daysWhy does it take so long when a company owes someone moneyI was told I would be charged the prorated amount for the days I actually had and would be given back the restI believe the agent is purposely holding my funds because they do not like me now that I had canceled my policies with themNow I need a letter showing I had been with state farm for years and they are making jump through hoops and hurdles to get it
I have carried a personal articles policy with *** *** Insurance for, I am guessing, approximately years I have paid premiums on time for all these years in the amount of, I believe, approximately $annually My policy covered jewelry and fur coats I discovered spots on one of my fur coats that were falling apart I got a letter from a reputable furrier stating that the coat it was irreparable I filed a claim with State Farm and included with the claim the letter from the furrier State Farm paid the claim in the amount of the appraisal for the coat, which they had for years Shortly thereafter, I got a letter from State Farm stating that my policy had been canceled This was the only claim I had ever filed on this policy in approximately years I have paid State Farm over $6,in all these years, and one claim on this policy resulted in the policy cancellation
Product_Or_Service: Personal articles insurance policy
Account_Number: *** * *
I had been with State Farm Insurance in Utah for yearsUpon moving to Oregon, I transferred my insurance to a local officeWhen I moved I stored all my belongings in Storage Cubes and rented a furnished aptMy agent in Ut told me my belongings were covered by my homeowner's insurance and so I did not take any additional insurance with U-Pack StorageI found a permanent home in months and when my Cubes were delivered I discovered two of them had leakedThe water created mold and the whole mess ruined some furniture, rugs and a 50" tvWhen I called State Farm they told me this was not covered because it was not accidentalDo they think the water was put in there on purpose? They were awful to meI'm so disappointed, but upon talking to other people I'm hearing lots of negative experiences
I opened a insurance claim due to wind damage I received on my house back in April when we had the wind storm it cause leaking into the houseDave *** told me that I needed to have *** Restoration come out to evaluate and give an estimate so I didOnce I let them know they came out told me to get a licensed roofer out to evaluate also so I got different contractors outAll the contractors found multiple locations of wind damageState farms adjuster came out on May 9th to evaluate the house she told me she would send me an estimate via emailI received an email may 9th at 9:PM stating they cut me a $and that the claim was now closedOn May 10th at 4:AM I received another email providing me the estimateMy agent came out to the house to look at the damage he said this will be taken care of he will handle it and told me to submit an estimate of my choice and that they prefer *** so I submitted that estimate and asked to be cashed out so I could hire a cont
October I purchased full coverage comprehension collision and uninsured motorist insurance from State Farm Insurance for my daughters new vehicleDecember my daughters vehicle was totaled by a driver in a head on collisionWe contacted State Farm immediately to file a claim and request a vehicle tow from the accident scene my daughter was transported to the hospital via ambulanceThe next day we contacted State Farm for a rental vehicle and were told no rental was included in our policyI questioned this as I have never had full coverage insurance that did not include a rental vehicleAfter speaking with staff at my agents office I was informed it should have been included when the policy was written however they could not include it in the current claimI then contacted my agent *** *** via email as well as visited his office that same day on December and requested rental to be added to our policyTo date we have yet to receive anything stating this has been ad
State Farm Claim # 132282Z
My vehicle was rear ended by one of the State Farm Insured PersonInitially vehicle was driveable while I was getting treatment for back Injurybut later the right rear sensor went bad and started given us faulty blind spot indicationHad to leave out of town and requested rental for rentalIt got covered
after recovering from injuries finally I took vehicle to body shop for repair on 06/22/Body shop left me a voice mail that vehicle wont be ready before 07/09/Had to leave out of town for family emergency on 07/06/ morning I called 07/09/to state farm and spoke to representative for rental vehicle extension as I was out of town for family emergency- The rep approved the extension of rental till 07/I have record of phone call to themOn 07/12/I called again and requested extension till Monday 07/16/18, I spoke to KIm and she was able to send approval request and clearly mentioned that this shouldnt be a problem since my
I tried to transfer my policy from CO to NC and suddenly received a $bill! I called them before I left to make sure I didn't owe them anything and that my policy was up to date because I had noticed that my bill didn't come out of my bankThey said I did owe them close to $and so I gave them my card number and paid them the total amount owed on July 25th I asked again before I hung up, "So I don't owe you anything else and I will be good to transfer my policy to North Carolina?" She said yes and even sent my information to the other state farm insurance lady in North Carolina for meThe new insurance agent set me up to transfer at the beginning of August and gave me * quoteI mentioned that I just paid the CO office and she assured me that anything I paid would be transferred as wellI emailed my NC office when I arrived in NC on the 8th of August for my new insurance card and it was emailed to meI received a call from the CO office around the 15th saying I missed m
I contacted MrArnold office, State Farm Insurance, asking for a quote for both auto and home coverageI worked with one of MrArnold's employee's, Mr*** ***I was given quotes for the auto's and home
Shortly after I switched companies I received GPS beacons that were required to be placed in my vehicles to receive the discounts included in the policyThis was never explained to me before I made my paymentsI called to ask about the beacons Mr*** told me that I needed to place them in the vehicles for as long as State Farm provided coverage, my rates would not increase if I used the beacons, and that 91% of customers received further discounts based on their driving habitsWhen I asked Mr*** if he would put this in an email confirming the terms he refused
I complained to MrArnold directly and he explained the requirement of the beacons and that the rates would go up if I did not install themI declined using the beacons as he could not ensure the safety o
I would give zero stars if I could!
I will begin with December 11, 2018, when after more than several weeks we were informed that our claim was rejected Before I lay out the event that took us to this point, it is relevant that you know that Joe Stauffer, my husband, was a reliable State Farm claim Repfor years We have been State Farm policy holders and advocates for almost yearsIf you have our claim, you can read the reason that our claim was deniedThe field agent made an assertion from pictures (that Dry Force took, not State Farm)That agent extrapolated that the pictures showed too much water damage over too long a time, insinuating that we did not take appropriate/ sensible action to prevent itIn contrast, our restoration people, who actually saw the damage, professionally commented that it may be only a week oldIn addition, the construction lead said the wood was in such good condition that it was not damaged over a long period of timeKeep in mind the State Farm field agent only came after the dry-out was completed and damage bagged and removedFirst and foremost, we could not tell anything was wrong: our dishwasher (the culprit) was leaking from the bottom, and water was apparently traveling under a hidden wall closed in by a huge 8-foot island of wall and graniteThere was absolutely no way to even envision water was lurking under this islandFurthermore, three professionals, that we called, couldn’t tell where the leakage wasThen one plumber suggested it might be the dishwasherHow could an insurance company accuse us of not attending to something that we couldn’t know and couldn’t see? When we smelled a uncommon odor, we took immediate action Remember, my husband retired from State Farm after nearly thirty years, he was erudite enough to call State FarmWe anticipate a reevaluation of our claim, keeping in mind that we are not responsible for the cause or resultant damage because there was no lack of action on our part, and it did not happen over a long periodThis has been a hardship, especially during Christmas; Yet State Farm has continued this unsubstantiated denial
I have been having same issue for monthsState Farm created a policy without my consent and signature then upon trying to make changes to the account I was delayed or making changes or cancellationsThen had to create a new one because they started a property policy under my name for my moms address and when I explained that's not my address I had to cancel and start a new policy for myself and was not covered the entire time I thought I was
This is the worst insurance company everWe have had our policy for about years with no accidentsFiled a claim on 04/26/for no fault accident; the other party had state farm as well there were some complicating coverage issues and under the other party insurance the claim was denied(that is beside the point as we have full coverage) they are refusing to pay for all of my damageI was actually told by the State Farm appraiser that its minor and they just are not concerned with that part of the damageBecause my husband has a shop at our home and is doing the repairs himself we are only getting payment for half our damagesthis is total BS we pay our premiums every month and they have a responsibility to act in good faith it is unlawful for them to underpay/lowball our damages because we are not using a body shop it is our choice our property that has been damage at no fault of our own that is what we pay insurance forAlso it is the must interpret any ambiguity in our favorThis is * clear act of bad faith and unlawful procedures
I have been both an owner of a state farm policy and made claims against owners of state farm policiesI feel bad for anyone who has to deal with State FarmAs a policy owner everything was great until I received a DUII for my first timeI had been a policy owner for over years, working with the same agent that my family has been with for over yearsEven though I got the charges dismissed, I was "too much of a liability to insure"Never made a claim prior to this incident, always paid on time and yet they still cut me like it was nothingNot sure how their motto is "Like a good neighbor" when they treat people like thisAs a claimant, it was even worseThe person who hit me admitted fault to my insurance but state farm claimed that they could not use that information and were unable to get a statement from their insuredTherefore they refused to pay my claimWill be very anxious if I ever have to work with this company again
I called State Farm Insurance Coto cancel both my auto and homeowners insurance policies on August 1, They asked for a written request which was faxed to them from Allstate Insurance with my digital signature, then paperwork was sent with my written signature They said they did not receive the fax, but my new insurance agent stated that he had the fax confirmation However, he did resend by email Now State Farm says they are not going back to August 1, but only to August 28, They will not allow me to talk to the underwriters, therefore, I have no one to go to about this I feel this is totally unfair of them They acknowledged that I did call in to cancel August 1,
Horrible customer serviceClaims adjuster hung up on meI asked for a copy of our "recorded" convos (like the people say before speaking) & they claim they don't record convosOnly pays on damages fit for themThey claim my car's damages have nothing to do with the accident because it wasn't impacted by the hit itself ?
Canceled my policy on 4/9/18, asked them several times about my refundI haven't been able to get a answer when it would be mailed outThey said it wasn't in the system
My Insurance is being terminated
On the day of Feb,I funded state farm an amount of $for liability insurance for the amount of six months Don't know the exact change & also an amount of $for insurance of rentals I was told everything was paid in full If I had any questions call back A month go by which is March Here it is April on the day of April Fools Day I got a Call stating that I owed $.I said well I'll love to know why is this a joke I asked myself What where am I to get that moneyThe person I spoke with told me that my agent *** *** return my call that Monday So which that day was Friday So Monday came no call I called them stating my issue They said they'd call back with whatever the problem was by the following week No call I called them They said stating that I only had my drivers license for a year no wrecks no tickets I didn't qualify for the discount that they had given me what an excuse that isn't my fault I either
I was given a quote for six months of auto insurance by State Farm and paid the six month premium for State Farm auto insurance coverage from June through Dec Then, two months later in August I was sent a bill for $ The bill threatened to cancel my service and did not explain why I owed more money I was out of town in Peru and when I returned home, my policy had been canceled I called State Farm and they said that they had added to the cost of the policy due to an accident that had occurred to my car in February (before the policy was quoted and when I was insured by a different company) State Farm failed to properly communicate with me the increase in the policy cost and the reasoning behind said increase State Farm should have evaluated the cost of the policy before I agreed to and paid the policy Had I known that the policy would cost $more than the original quote, I would have never switched my policy to State Farm because I would have
A few weeks ago I had a flat tireI called State Farm and they connected me with their roadside assistanceWhen the guy came out to change my tieHe told me the last guy broke my wheel lock and there was nothing he could do A few months before that I had another flat tire around April/May I had to buy a new wheel lock, take my car to ***I had to pay for the broken wheel lock to be taken off, the flat tire changed and the new wheel lock put on I called State Farm to complainIt's not my fault that the previous guy broke my wheel lockThe lady on the phone agreed with meShe said my insurance agent should be reimburse meWhen I first calledI was told he was on vacation and they couldn't do anythingUnrealFinally they gave me a phone number to try and get to be reimbursed Someone called me and when I returned their phone call, they never returned my phone callThis is just god awful customer service, total ***
I had a payment in reserve because I was using a monthly payment planI was advised that my policies have been canceled and a refund should be issued by next weekHowever when I called the actual agent I was told it takes up to daysWhy does it take so long when a company owes someone moneyI was told I would be charged the prorated amount for the days I actually had and would be given back the restI believe the agent is purposely holding my funds because they do not like me now that I had canceled my policies with themNow I need a letter showing I had been with state farm for years and they are making jump through hoops and hurdles to get it
I have carried a personal articles policy with *** *** Insurance for, I am guessing, approximately years I have paid premiums on time for all these years in the amount of, I believe, approximately $annually My policy covered jewelry and fur coats I discovered spots on one of my fur coats that were falling apart I got a letter from a reputable furrier stating that the coat it was irreparable I filed a claim with State Farm and included with the claim the letter from the furrier State Farm paid the claim in the amount of the appraisal for the coat, which they had for years Shortly thereafter, I got a letter from State Farm stating that my policy had been canceled This was the only claim I had ever filed on this policy in approximately years I have paid State Farm over $6,in all these years, and one claim on this policy resulted in the policy cancellation
Product_Or_Service: Personal articles insurance policy
Account_Number: *** * *
Surprisingly now most awful unprofessional and harmful
I had been with State Farm Insurance in Utah for yearsUpon moving to Oregon, I transferred my insurance to a local officeWhen I moved I stored all my belongings in Storage Cubes and rented a furnished aptMy agent in Ut told me my belongings were covered by my homeowner's insurance and so I did not take any additional insurance with U-Pack StorageI found a permanent home in months and when my Cubes were delivered I discovered two of them had leakedThe water created mold and the whole mess ruined some furniture, rugs and a 50" tvWhen I called State Farm they told me this was not covered because it was not accidentalDo they think the water was put in there on purpose? They were awful to meI'm so disappointed, but upon talking to other people I'm hearing lots of negative experiences
My rates were raised I was told it was due to a third party vendor about my mileage