I was a customer of state farm for a few years and was happy with their servesNow around May or June I was in a Wal-Mart parking lot and a lady said I backed into her when I was leaving a parking spotI have a back up camera and wasn't sure if I actually hit the lady because I didn't feel any impactSo when speaking with my insurance company they asked was I responsible I stated I wasn't sure because I didn't feel anything and the lady had front end damage and I didn't even have a scratchI also stated that I didn't receive a ticket eitherSo after speaking with them, I received a letter in the mail regarding my insurance going upI called and asked why they stated that they took away my year good driving record because of the incident, they also informed me that they paid the woman $for the accidentI asked how without an investigation? So upon hearing that I chose to change insurance companiesNow while finding insurance I am met with outrages amounts for insuranc
I had purchased auto insurance for coverage of one vehicle but state farm agent *** *** company had erroneously placed me on policies for same vehicle and charged me twiceI have *** *** email sent to me that explained their error in details and an acknowledgment that the erroneous duplicate policy was being cancelled but it would take 'time' to processIn sept , I called and cancelled my policy and the female agent agreed to deduct $from my paid credit of $which was paid by me to state farm at the
time of my purchase of insuranceTherefore I am supposed to get a $check which the agent in sept told me would take at least 4-wks as this would go through billing deptits been more than wks but I did not receive my checkI emailed *** *** in sept and he did not replyI called *** *** state farm agency office but I was handled very rudely, the agent first denied about my pending refund and after I explained in details he plac
I filed a claim for a fire I hadThey told me.to get a estimateI did now they will not answere my phone calls and I check the status of my claim and they have not issued anything
God help you if you need to get an adjuster to look at your damaged vehicle! If you are * Verizon cell customer, you can't use their mobile appYou have to go to a very poorly marked PARKING LOT in Brookpark to have an adjuster look at the vehicle
So unprofressionalThey used to send adjusters to the complaintant, now they dont even have their own signage!
Filed a claim on 8/6/with them, as my car was hit but their insured person preventing me to close my door making it not drivable (Also, since it rained for almost a week straight and my door wont close, the seat is ruined) It has been days and they STILL have not sent out an adjustor to look at the damage, which means my car is not able to be worked on and the water is still currently soaking in my seat I have spent hours on the phone with customer service, no one can help me and have basically told me I just need to "wait it out"I went to get a rental car, was told I was could only get a sedan (I drive a SUV) and I had to pay $ This is the worst insurance company I have ever dealt with, and I work in the field! Customer service is terrible and I feel they did nothing to help me since I am not the insured personMy insurance company suggested not going through them, as my rates would go up so I was forced to deal with state farmThis accident was not my fault, but eve
I hit a deer and had cuppys paint and collision in hardinville il fix my car when I got ins check he ordered parts and needless to say when I picked up car I was very disappointed my car wasn't even legal to drive no parking lights but I was charged for them no license plate bracket but was charged my car now has self tapping screws zipper strips and washers why someone would do this is beyond me the core support that was bent and I was charged four hours repair time for was never touched it's going to cost me another to fix car right and State Farm who I've done business with for years won't back me I'm so upset
They are dropping my coverage after I was a victim of vandalism in April of this yearI have been a customer of State Farm since I turned years oldyears later, I have not missed a payment to date I use them for both auto & home owners insuranceI called my rep who reached out to headquarters who said "there is nothing they can do" which is ridiculousI am going to hire an attorney to go after State Farm if they continue to deny my coverage effective 11/25/at 12:01am
I emailed my cancellation letter on March 27, before my due dateMy account was still draftedI was given the run around and hung up on
Account #6** *** On March 27, I emailed *** my cancellation letter to her email ***@harryhudsoninsurance.comshe accepted and said it was perfectMy account was drafted $anyway on the March 28, I was told upon called on march 30, by *** that she was going to send a request to corporate for my refundWell she did not, she sent the request on March 31, causing me to have a prorated refund of $Had she sent the request On March 27, when I called at 11am that morning I would not have been prorated.Well, I called corporate on April 7, and they supposedly sent a letter for that office to call me, they never didThen today April 11, I called the office to inquire again, I was told they didn't know how much I paid on my policy all of a sudden? I was then placed on hold for well over
I was quoted a rate for car insurance and all accidents were disclosed as verified by two employees of the agencyHowever, after the quote my policy premium was raised from $a month to $a month, a 50% increaseThe agency said they found out about the increase on the 20th, and did not tell me as I had to find out on the 27th when I got the paperwork in the mailWhen asked the blamed the misleading quote on a technical glitch in the system
On 11/27, a branch had fallen onto my vehicle and shattered my sun roofState Farm told me to find a shop to take it to and the issue would be taken care ofI had the vehicle towed to a shop down in White River Junction on 11/At this shop, the owner and Sun Roof Expressions (who State Farm deals with on sunroof glass claims) worked on getting the sun roof replacedThe owner of the shop called to let me know they were having a hard time locating the part but were working on itOn 11/30, I was notified that the part had been found and was being shipped to the shopI waited until 12/to call for an update to ensure they had enough time for the part to arrive and the installationI was informed by the owner that the part did not in fact fit and that the owner and Sun Roof Expressions found out that the part has been discontinued and was a custom made piece of glass and cannot be replacedThe owner of the shop told me that State Farm should have called me days prior to inform
We have had great coverage with State Farm and their employees have been very polite over the phoneHowever, their claims department agents have repeatedly given me contradictory information about the time frame in which my claim is being processedThe ONLY constant was that "it looks like they have received your bid review and it is in their que to be processed"When asked about a time line the first agent said hours, the next 24-48, the next 2-business daysI also heard contradictory information about when my review was actually received to their IAA departmentOne agent even told me that if I called in every day and my information was not being reviewed they would take it out of que and handle is right awayTo which the next agent I spoke to (the next day) said there was no way to expedite the processAnd basically that they would get to it when they got to it(My words not their exact phrasing) I already filed a complaint with State Farm and they were polite however did not offer much as to speed up the processJust an apology expressing they "understand my frustration"I will say however,one agent took it upon herself to keep my information up so that she could contact me later that day with any new informationAfter a full week of them having my review (and a total of days after my front end collision) they finally made some movement forwardToday is the first day that I'be heard "it looks like your vehicle will be declared totaledWe're just waiting on a few more photos for the bid review"From here it goes to their Total Loss Deptand they do not have any idea of a timeframe in which I will receive funds for the lossWhile their employees are pleasant they need to all get on the same page for sharing the same informationThis experience has been beyond frustrating
I canceled my policy with State Farm Shannon till branch in winter garden couple days before my auto draft payment and I asked the agent since it was the weekend and their office wasn't open if they still going to auto draft my account he assured me they shouldn't but if they did you will be reimbursed in full .Monday came and they drafted the payment I called them they said that I will be reimbursed in full it took them over weeks to get my check minus $!! I called and they said sorry they will send the difference waited months nothing ZERO so I called again they told sorry that was the full amount let's see $is nothing close to $
This is very unprofessional and unethical pure theft
Product_Or_Service: Insurance
I have requested state farm to cancel my policy several times state refused to cancel my policy contuine to charge me for policyI requested agent not to contact me anymore by phone or mail or emailI never wanted or needed policy im requesting full refund and enitre policy to be vodiedAgent continues to consent to auto policy I will seek civil suit against state farm and agent
I have been trying to settle my car accident injury claim with State Farm for months I reached out to the office the week before Thanksgiving and was told that the claims officer would call me back either the next day or right after the holidays I waited weeks and never received a call I called the office and spoke with another associate who assisted, but said that my claims officer would be the best person to speak to I left my claims officer 3-messages during the next week and never received a call back I called in December and spoke with a representative who discussed a potential settlement offer with me I told her I would review the offer, but did not agree to anything I called my claims rep times in a row and she finally answered the phone She offered me less than the first person to settle the claim, which didn’t make any sense To me, it only says that she is not at all familiar with my particular case I told her the offer was not sufficient and she co
I spoke with a claims specialist, Shirley, over the phone today regarding an accident my wife was involved inShe was extremely rude and unprofessional She was constantly talking down to us and made my wife cry Business aside, no one should be treated, especially a customer, the way we were treatedDon’t do business with State Farm; there are other companies that will treat you with respectI am shocked State Farm would employ a person like this
I called up to her office to inform them that I had a new insurance coverage and that I thought that they were awareSince I checked my bank register in FebIn February there was no deduction from my account from state farmWhen I bought the state farm insThe Agent assured me that he would contact the previous insand cancelA standard of care that I thought was universal in the Insworld
So in April the 8th I get my register from the bank for MarchI'm looking at it and a disturbing finding that State farm is still taking Money out of my account and that they dipped their paws into my account twice in March on the 2nd and the 30thI immediately called on the 8th and explained the situation to a ***After the 11th I received a check for In April they took a total of However in total they have taken They upped my rate again in Decto 78.09, which is why I fired them
When I called I was forced to speak only to the receptionist ***I
I added my boyfriend onto my car insurance policy in He had his vehicle and I had mineAs a perk of our policy I knew we had roadside assistance which we used from time to time, mostly on his vehicleI assumed that this was a complimentary service, it was never explained to me as being a claim
In November my boyfriend and I broke up, I changed agents, moved, and took him off my policyMy current policy ends at the beginning of June and about a month ago I received a letter stating they were non renewing meI went and spoke with my agent and he informed me that because of my high amount of claims I was being booted off their "preferred policy"He let me know that my previous agent had listed my boyfriend as my husband on my policy in order to get a better rate for us and even though he is now off my policy they want proof that we are divorced in order to keep me on the preferred planObviously I have no proof that we are divorced, because we were never married
I am
I was hit by a van that is insured by State Farm, I submit a claim to have my car fixed and my claim was put into a Claim specialist Que who wasn't even in the officeMiss Rondha G*** hasn't been in the office for daysWhen I finally got in contacted with her today 5/24/to follow up with my claim, she was very condescending and abrasiveShe was like we not going to pay for your car to be fixed, they haven't gotten in contact with the individual that they insuredI need to take it up with my insuranceMy claim might be fraud, they have the police report, the individual that hit me left the scene before the police came to complete the incident reportSuggesting that someone has filed a fraudulent claim is not what Miss G*** should be doing.Then they need to send someone out to look at where the accident happen and also send someone to the individual they insureAs a non customer of State Farm I was insulted that a claim specialist Miss Rondha G*** would even utter the words that I have submitted a fraudulent claimShe needs to be retrained in how to deal with customers
In March , I went to get insurance to State farm office , I got full coverage for two of four cars
In July 21st one of my full covered car got hit in a hit and run case, I called the police, got a report, and when I called state farm to make the claim to get the car fix, they told me that the car was not covered because they dropped the full covered back in Aprilthey said they sent a letter which I never received
They did not fix the car even that I was paying for full coverage and combined uninsured/underinsured, claiming that I needed the information of the person who hit the car, which it was a hit and run that I never saw who did it because the accident happened between midnight Friday night and in the morning on Saturday
So they never paid for the repairs that costed me $
Product_Or_Service: Car Insurance
Account_Number: ***
I was a customer of state farm for a few years and was happy with their servesNow around May or June I was in a Wal-Mart parking lot and a lady said I backed into her when I was leaving a parking spotI have a back up camera and wasn't sure if I actually hit the lady because I didn't feel any impactSo when speaking with my insurance company they asked was I responsible I stated I wasn't sure because I didn't feel anything and the lady had front end damage and I didn't even have a scratchI also stated that I didn't receive a ticket eitherSo after speaking with them, I received a letter in the mail regarding my insurance going upI called and asked why they stated that they took away my year good driving record because of the incident, they also informed me that they paid the woman $for the accidentI asked how without an investigation? So upon hearing that I chose to change insurance companiesNow while finding insurance I am met with outrages amounts for insuranc
I had purchased auto insurance for coverage of one vehicle but state farm agent *** *** company had erroneously placed me on policies for same vehicle and charged me twiceI have *** *** email sent to me that explained their error in details and an acknowledgment that the erroneous duplicate policy was being cancelled but it would take 'time' to processIn sept , I called and cancelled my policy and the female agent agreed to deduct $from my paid credit of $which was paid by me to state farm at the
time of my purchase of insuranceTherefore I am supposed to get a $check which the agent in sept told me would take at least 4-wks as this would go through billing deptits been more than wks but I did not receive my checkI emailed *** *** in sept and he did not replyI called *** *** state farm agency office but I was handled very rudely, the agent first denied about my pending refund and after I explained in details he plac
I filed a claim for a fire I hadThey told me.to get a estimateI did now they will not answere my phone calls and I check the status of my claim and they have not issued anything
God help you if you need to get an adjuster to look at your damaged vehicle! If you are * Verizon cell customer, you can't use their mobile appYou have to go to a very poorly marked PARKING LOT in Brookpark to have an adjuster look at the vehicle
So unprofressionalThey used to send adjusters to the complaintant, now they dont even have their own signage!
Filed a claim on 8/6/with them, as my car was hit but their insured person preventing me to close my door making it not drivable (Also, since it rained for almost a week straight and my door wont close, the seat is ruined) It has been days and they STILL have not sent out an adjustor to look at the damage, which means my car is not able to be worked on and the water is still currently soaking in my seat I have spent hours on the phone with customer service, no one can help me and have basically told me I just need to "wait it out"I went to get a rental car, was told I was could only get a sedan (I drive a SUV) and I had to pay $ This is the worst insurance company I have ever dealt with, and I work in the field! Customer service is terrible and I feel they did nothing to help me since I am not the insured personMy insurance company suggested not going through them, as my rates would go up so I was forced to deal with state farmThis accident was not my fault, but eve
State Farm auto insurance refuses to call me back State Farm refuses to file complaints or provide basic services No follow up Bad business practices
I hit a deer and had cuppys paint and collision in hardinville il fix my car when I got ins check he ordered parts and needless to say when I picked up car I was very disappointed my car wasn't even legal to drive no parking lights but I was charged for them no license plate bracket but was charged my car now has self tapping screws zipper strips and washers why someone would do this is beyond me the core support that was bent and I was charged four hours repair time for was never touched it's going to cost me another to fix car right and State Farm who I've done business with for years won't back me I'm so upset
They are dropping my coverage after I was a victim of vandalism in April of this yearI have been a customer of State Farm since I turned years oldyears later, I have not missed a payment to date I use them for both auto & home owners insuranceI called my rep who reached out to headquarters who said "there is nothing they can do" which is ridiculousI am going to hire an attorney to go after State Farm if they continue to deny my coverage effective 11/25/at 12:01am
I emailed my cancellation letter on March 27, before my due dateMy account was still draftedI was given the run around and hung up on
Account #6** *** On March 27, I emailed *** my cancellation letter to her email ***@harryhudsoninsurance.comshe accepted and said it was perfectMy account was drafted $anyway on the March 28, I was told upon called on march 30, by *** that she was going to send a request to corporate for my refundWell she did not, she sent the request on March 31, causing me to have a prorated refund of $Had she sent the request On March 27, when I called at 11am that morning I would not have been prorated.Well, I called corporate on April 7, and they supposedly sent a letter for that office to call me, they never didThen today April 11, I called the office to inquire again, I was told they didn't know how much I paid on my policy all of a sudden? I was then placed on hold for well over
I was quoted a rate for car insurance and all accidents were disclosed as verified by two employees of the agencyHowever, after the quote my policy premium was raised from $a month to $a month, a 50% increaseThe agency said they found out about the increase on the 20th, and did not tell me as I had to find out on the 27th when I got the paperwork in the mailWhen asked the blamed the misleading quote on a technical glitch in the system
On 11/27, a branch had fallen onto my vehicle and shattered my sun roofState Farm told me to find a shop to take it to and the issue would be taken care ofI had the vehicle towed to a shop down in White River Junction on 11/At this shop, the owner and Sun Roof Expressions (who State Farm deals with on sunroof glass claims) worked on getting the sun roof replacedThe owner of the shop called to let me know they were having a hard time locating the part but were working on itOn 11/30, I was notified that the part had been found and was being shipped to the shopI waited until 12/to call for an update to ensure they had enough time for the part to arrive and the installationI was informed by the owner that the part did not in fact fit and that the owner and Sun Roof Expressions found out that the part has been discontinued and was a custom made piece of glass and cannot be replacedThe owner of the shop told me that State Farm should have called me days prior to inform
We have had great coverage with State Farm and their employees have been very polite over the phoneHowever, their claims department agents have repeatedly given me contradictory information about the time frame in which my claim is being processedThe ONLY constant was that "it looks like they have received your bid review and it is in their que to be processed"When asked about a time line the first agent said hours, the next 24-48, the next 2-business daysI also heard contradictory information about when my review was actually received to their IAA departmentOne agent even told me that if I called in every day and my information was not being reviewed they would take it out of que and handle is right awayTo which the next agent I spoke to (the next day) said there was no way to expedite the processAnd basically that they would get to it when they got to it(My words not their exact phrasing) I already filed a complaint with State Farm and they were polite however did not offer much as to speed up the processJust an apology expressing they "understand my frustration"I will say however,one agent took it upon herself to keep my information up so that she could contact me later that day with any new informationAfter a full week of them having my review (and a total of days after my front end collision) they finally made some movement forwardToday is the first day that I'be heard "it looks like your vehicle will be declared totaledWe're just waiting on a few more photos for the bid review"From here it goes to their Total Loss Deptand they do not have any idea of a timeframe in which I will receive funds for the lossWhile their employees are pleasant they need to all get on the same page for sharing the same informationThis experience has been beyond frustrating
I canceled my policy with State Farm Shannon till branch in winter garden couple days before my auto draft payment and I asked the agent since it was the weekend and their office wasn't open if they still going to auto draft my account he assured me they shouldn't but if they did you will be reimbursed in full .Monday came and they drafted the payment I called them they said that I will be reimbursed in full it took them over weeks to get my check minus $!! I called and they said sorry they will send the difference waited months nothing ZERO so I called again they told sorry that was the full amount let's see $is nothing close to $
This is very unprofessional and unethical pure theft
Product_Or_Service: Insurance
I have requested state farm to cancel my policy several times state refused to cancel my policy contuine to charge me for policyI requested agent not to contact me anymore by phone or mail or emailI never wanted or needed policy im requesting full refund and enitre policy to be vodiedAgent continues to consent to auto policy I will seek civil suit against state farm and agent
I have been trying to settle my car accident injury claim with State Farm for months I reached out to the office the week before Thanksgiving and was told that the claims officer would call me back either the next day or right after the holidays I waited weeks and never received a call I called the office and spoke with another associate who assisted, but said that my claims officer would be the best person to speak to I left my claims officer 3-messages during the next week and never received a call back I called in December and spoke with a representative who discussed a potential settlement offer with me I told her I would review the offer, but did not agree to anything I called my claims rep times in a row and she finally answered the phone She offered me less than the first person to settle the claim, which didn’t make any sense To me, it only says that she is not at all familiar with my particular case I told her the offer was not sufficient and she co
I spoke with a claims specialist, Shirley, over the phone today regarding an accident my wife was involved inShe was extremely rude and unprofessional She was constantly talking down to us and made my wife cry Business aside, no one should be treated, especially a customer, the way we were treatedDon’t do business with State Farm; there are other companies that will treat you with respectI am shocked State Farm would employ a person like this
I called up to her office to inform them that I had a new insurance coverage and that I thought that they were awareSince I checked my bank register in FebIn February there was no deduction from my account from state farmWhen I bought the state farm insThe Agent assured me that he would contact the previous insand cancelA standard of care that I thought was universal in the Insworld
So in April the 8th I get my register from the bank for MarchI'm looking at it and a disturbing finding that State farm is still taking Money out of my account and that they dipped their paws into my account twice in March on the 2nd and the 30thI immediately called on the 8th and explained the situation to a ***After the 11th I received a check for In April they took a total of However in total they have taken They upped my rate again in Decto 78.09, which is why I fired them
When I called I was forced to speak only to the receptionist ***I
I added my boyfriend onto my car insurance policy in He had his vehicle and I had mineAs a perk of our policy I knew we had roadside assistance which we used from time to time, mostly on his vehicleI assumed that this was a complimentary service, it was never explained to me as being a claim
In November my boyfriend and I broke up, I changed agents, moved, and took him off my policyMy current policy ends at the beginning of June and about a month ago I received a letter stating they were non renewing meI went and spoke with my agent and he informed me that because of my high amount of claims I was being booted off their "preferred policy"He let me know that my previous agent had listed my boyfriend as my husband on my policy in order to get a better rate for us and even though he is now off my policy they want proof that we are divorced in order to keep me on the preferred planObviously I have no proof that we are divorced, because we were never married
I am
I was hit by a van that is insured by State Farm, I submit a claim to have my car fixed and my claim was put into a Claim specialist Que who wasn't even in the officeMiss Rondha G*** hasn't been in the office for daysWhen I finally got in contacted with her today 5/24/to follow up with my claim, she was very condescending and abrasiveShe was like we not going to pay for your car to be fixed, they haven't gotten in contact with the individual that they insuredI need to take it up with my insuranceMy claim might be fraud, they have the police report, the individual that hit me left the scene before the police came to complete the incident reportSuggesting that someone has filed a fraudulent claim is not what Miss G*** should be doing.Then they need to send someone out to look at where the accident happen and also send someone to the individual they insureAs a non customer of State Farm I was insulted that a claim specialist Miss Rondha G*** would even utter the words that I have submitted a fraudulent claimShe needs to be retrained in how to deal with customers
In March , I went to get insurance to State farm office , I got full coverage for two of four cars
In July 21st one of my full covered car got hit in a hit and run case, I called the police, got a report, and when I called state farm to make the claim to get the car fix, they told me that the car was not covered because they dropped the full covered back in Aprilthey said they sent a letter which I never received
They did not fix the car even that I was paying for full coverage and combined uninsured/underinsured, claiming that I needed the information of the person who hit the car, which it was a hit and run that I never saw who did it because the accident happened between midnight Friday night and in the morning on Saturday
So they never paid for the repairs that costed me $
Product_Or_Service: Car Insurance
Account_Number: ***