I had a car insurance policy with StateFarm through months 5/24/2018-11/24/They’ve fluctuated my monthly fees since I’ve started with them back in November of On 11/12/2018, I noticed that my monthly payment went up to $and didn’t understand whyI called StateFarm and Chris Peters answeredI told him “I was curious as to why my monthly payment had decreased, then increased back up? I’ve been a good a driver, no accidents, etc.” Mr.Peters rumbled through his responses as if he wasn’t sure as to why my bill had increased, almost as if he was lying and replied “well because of your mileage, from May your mileage has increased.” I replied, “how do you know how much mileage is on my vehicle?” Mr.Peters says, “well, um, we have a device known as an um, pedometer that can count/track your mileage.” I replied “how? I never agreed to anything of that sort, I barely drive my car.” Then MrPeters asks, “how many miles are on your car?” I then I kindly asked can you just remove
After years with no policy lapse for nonpayment, 4-different agents changes(No fault or decision of my own), three claims filed with no other violations, yet this "like a good neighbor" company decided to not renew my policyBeware and stay away for filing for coverage will only penalize you in the end
Called help line to have home owners insurance cancelled on Oct But the agent cancelled my auto instead
I called State Farms help line on October 13th and asked them to cancel my Homeowners PolicyBut apparently they never did I have been waiting for the refund check and have not received it as of todaySo today I called my local state farm office for an update on what is going onThey said I only cancelled my auto insurance in that call, not my Home owners insuranceWhich is ridiculous My auto insurance was cancelled by me not paying the premium for the Auto insurance and it being past the due date, because I had a new policy with NC Farm BureauI did not need to call the help center for thatSo it was a non-point on the callI called for the home owners insurance because State farm owed me the premium backThe hour help line agent said he cancelled it and the check would be mailed to my mortgage company, since they were the ones who paid itNow I am told
We called State Farm (*** *** branch) on 6/30/to cancel our home owners insurance policy as well as our vehicle insurance policies in which we have multiple We spoke to the customer service representative and let them know we had established insurance with another company She said that she would go ahead and cancel our policy that day Today, 7/18/17, I received multiple notices from this company stating that we had not paid our insurance policies and that we were being cancelled unless we paid asap I am extremely frustrated with this branch as we have had State Farm insurance years ago through another branch and had the best service possible
The billing practices are also an issue which we called and discussed with the agents The billing date (supposed to be around the 6-7th of each month) was never consistent and could take place on any day over the course of a week
My renters insurance is set up on auto draft to be taken out on the 18th of each monthI received an insufficient funds charge frm my bank on Oct23rdI called to confirm what happened and was told by the associate my account was paid on the 19th and she sent me a receipt with reference numberThen on Oct27th received another insufficent charge from State Farm because they tried to draft the money againI called and was told they try to auto draft times, which is conflicting with the times it had tried to be taken out However I was already told my bill had been paid so was unsure why it was still trying to be taken outI called on the 23rd to be sure it had been paid to pay it off didn't ft and to avoid getting these charges and I was told it was already paid on Oct19th so shouldn't have had to have the 1st or 2nd insufficient funds charges because it should've been paidThen our agent called the billing department and the woman, Trasha, didn't help, didn't listen, and
I was involved minor veh accident with driver insured thru State FarmI drive a GOV vehicle & they don't understand it self-insured thru government
I'm a field examiner with the US Department of Veterans AffairsI'm assigned a government vehicle for the performance of my duties
On about June 2017, I was involved in a minor vehicle accident while I was working, at strip mall parking lot, in the city of Lincoln, NebraskaThe Lincoln Police Department does not respond to minor traffic accidents in what is called quasi-public property (business parking lot) unless an injury had incurred or was involved in a criminal matter (hit & run, Driving under the influence, etc.)Since the police would not respond, I exchanged vehicle and driver's information with the other driverThe other driver was insured through State Farm Insurance CompanyA representative from State Farm had contacted me a couple of times a little bit after the accident to obtain my vehicle's insurance info
Hi, I have contacted my insurance agent Tony Hefner by mail to cancel my auto insurance policyTony received the letter on 4/11/My policy was to renew on 4/16/Tony has failed to cancel my policy and I am still being chargedI have asked State Farm to refund me any charges that have been placed to my payment account on fileI feel that Tony was unprofessional in saying that my letter was "random." This was a signed, dated copy to request cancelation of auto insuranceI have supplied Tony with proof that I have not lapsed on my auto insurance by sending copies of proof of insurance by email to Tony and a copy I have sent to the NC DMV
Hello, I had State Farm InsuranceState farm cancelled my policy due to an accicendet claim I submitted
I called State Farm to advise them that was fine to cancel my Homeowners policy as wellAracely confirmed me it will be taken care ofI am supposed to a refund check from my homeowner's policyi have not received it yet
please help
I am a current resident of Columbia Tennessee at the moment however I transferred from Michigan when I transferred from Michigan I moved my insurance down from State Farm Michigan to State Farm Tennessee they gave me a agent by the name of Jody wheeler who took my policy under his office and they want to charge me more for my insurance then Michigan was charging me I spoke with a lady by the name of Victoria seven times and express to her on each call that we did speak and I do have those recorded calls telling her that I refuse to pay more than what I was paying in Michigan she said well that's the price and that there was nothing she could do about it before this incident State Farm has flagged my my license stating that I had a claim on my insurance policy I have asked they found on several occasions to remove that that flag has caused my insurance rates to be higher than with any other insurance company as well as State Farm so not only a did I inform or Express to Victoria
In June, my husband completely cancelled all of our policies with State Farm to move to USAA (which has been wonderful)We were sent documents to sign to effect the cancellationMy husband did not notice my wedding ring was not included; since he told the State Farm agent that he was cancelling all of the coverage, he assumed based on reasonable standards of care that everything had been includedIt was not, and recently we spent several hours arguing with a State Farm representative who asked us to dig through our USAA documents for the Declarations pages to show that the ring was covered as of June (to backdate the cancellation to that date and issue a refund)I balked on this request because we have had other issues with State Farm, and I hoped/expected that State Farm could correct the issue without us having to expend more timeAlso, I had provided a computer printout from USAA which clearly showed the ring coverage in effect as of June
Then, the representative
I recently signed up for auto insurance with State Farm after having auto insurance for yearsI was quoted a premium of about $468/months, which I paid in fullA few weeks later I received a bill for $I called to inquire and it took several days and phone calls to find out my old address was used and based on my current address coverage is higherI only spoke to the office manager because the person who set up the policy never bothered to call, only communication via emailThe agent's "solution" was to lower my coverage to bring down the costWhen the agent asked about my financial situation, she essentially said I must pay off my credit cards and my car, and that I should stop eating out until I doI felt insulted due to her comments about my financial situation, and all because of her company's mistakeI spoke with an agent at a different office for additional information and was told that other discounts could be applied, but I'm either not eligible or I already receive
I had an accident on 7/13/in which my insured vehicle was badly damaged and inoperable I sought to rent a car in the interim while my loss was being determined and was told that I didn't have rental car coverage, when I distinctly recalled requesting "FULL COVERAGE" (as always) when I added this new/used vehicle on 3/1/ I was adamant that this coverage was wanted (I had towing & labor) and due to MrStCharles' (or his employee/agent's) negligence I should be allowed the car rental coverage MrStCharles flatly denied any mistake(s) on his or his agent/agency's part, offered NOTHING to salve the bad feelings and placed the onus back squarely on me Now, here I sit two weeks later with NO vehicle and an open claim in settling with me as to what the wrecked vehicle is worth
Product_Or_Service: Auto Insurance
Account_Number: *** ***
I emailed State Farm on August 22nd to see if I could cancel my policy which auto bills on 8/28/since I was switching my insurance policy to a more affordable policy State Farm is more expensive and when I was rear ended I had to chase all of the paper work and go back and forth with the other insurance company until it went to arbitration For paying an agent, I did all the heavy lifting State Farm confirmed that they could stop my payment on 8/so that I would not have a lapse in coverage with my new insurance I then had to verbally request it over the phone which I did promptly and it was confirmed again State farm charged my account today the full amount 8/30/ When I asked for my money back they said they would mail a paper check and it would take 7-days For a company I've patronized over years I find this unacceptable It only further drives home my reason to leave State Farm My new insurance company made a billing mistake and promptly transferred the
It has been over a month and a half since my vehicle was in an accidentI give stars to be nice because the ease of filing a claim and customer service has been helpful when I call but just completely disappointed that they are "trying" to find used parts for my vehicle which has maybe 8,miles on itJust to cut costs I'm sure, now my vehicle has not even been worked on to this point Very disappointed with State Farm, especially since I have been a customer for over years
On March 20th while waiting at stoplight behind other cars, a man drove his vehicle into the back of mine doing about mphHe didn't slamm on brakes, or try to stop, just slammed into meI declined the trip to the emergency room, preferring to go to an honest doctor that I could trustI visited the doctor timesI was unable to drive my own vehicle becuase of pain until May 11, although my doctor felt confident to release me on May May everything seemed to be in the proper place I just still had painmy doctor said my body just wasnt ready to drive yetI missed a message from a former client about a potential listing that came while I was talking with the highway patrol and emergency personnelI have 3-hours time invested for each dr visittravel time included
My claim specialist went out on medical leave and someone else called me without any knowledge of detials involvedI was not happy with her serviceI asked to speak to her supervisorshe told me her supe
A collision claim showing up on driving history when it should not be
In June 2013, I was insured with the *** *** State Farm agency in Hoover, ALI was driving when the car in front of me flipped debris in my path that I could not avoid due to heavy traffic and it damaged the undercarriage cover of my carInitially, the State Farm claim rep stated I would be covered and only had to pay my deductible and they set up the rental car After picking up the rental car, I then received a call from the State Farm claim rep apologizing and informing me they were wrong and I would not be covered and had to pay for everything out of pocketI immediately returned the rental car that had a service repair alert light on it and canceled the claim I was informed that I would not be affected by canceling the claim as being I did not follow through with the claimHowever, this was a lie and was completely not the case as it is affecting me getting new auto insurance quotes today I was u
I canceled policy number *** *** on March 13, I have a written document from State Farm confirming this dateSomehow, after the cancelation, they re-instated the policy without my knowledge or consentThey now show the cancelation date as sometime in May (no one can seem to give me an exact date)I've talked to three people at the home office to try to get this resolvedMy last phone call in early June, the customer service rep contacted my agent -- Mary Alice Aguilar -- to have the date correctedThe home office rep told me someone from the agent’s office would contact meTo date I've not received any contact, or confirmation that the date was correctedI should get some premium back
In October I was issued a new card by my bank that was chip enabledI had an automatic withdraw set up on my bank account using this card scenarioWhen I was issued the new card from my bank my automatic withdraw did not occur with with State FarmWhen I recognized this I contacted the local office and they did not answer the phoneI then contacted State Farms national customer service which my agent only refers to " after hours." I made a payment with this department known as "after hours" or customer service and they advised me I would need to set up the automatic withdraw through my local agent for it to resume in that fashionUntil then I would be on manual paymentsI could never get a hold of the local agent so when my next payment was due in December I made cost based reservations based on the information I was given and arranged for all funds necessary in my accountsI planned on making a manual payment in December due to the fact I was never able to get a hold of th
My insurance was cancelled due to the person I had a relationship withWhen I tried to resolve the problem nothing was done until the date of cancellation hour before closingThe policy was rewritten without my former partner but at $a month premiumThe last payment of $251.xx made was on June 12th My policy was cancelled on June the 27thThen rewritten the same day as cancellation with a monthly payment of $I ask if there was any refund due back to me because if the early cancellationI was informed there would be no refund of any amountBasically I've paid for the month of junrs insurance twiceI felt like I had no other option but to accept it since I had just became uninsured and couldn't risk waiting to find insurance somewhere else due to the late hour of the dayI'm being punished for someone else's actions and basicly robbed
Product_Or_Service: Insurance
Order_Number: N/A
Account_Number: 17-cf-v641-
I have been hit by s car years agoI've been hit by a car a year ago and someone stole my car and ran it into a mailbox just a few months agoI understand the regardless of fault ruleMy insurance is dropping me because of these situations that were out of my hands and I won't be able to find any other insurance because of this
I had a car insurance policy with StateFarm through months 5/24/2018-11/24/They’ve fluctuated my monthly fees since I’ve started with them back in November of On 11/12/2018, I noticed that my monthly payment went up to $and didn’t understand whyI called StateFarm and Chris Peters answeredI told him “I was curious as to why my monthly payment had decreased, then increased back up? I’ve been a good a driver, no accidents, etc.” Mr.Peters rumbled through his responses as if he wasn’t sure as to why my bill had increased, almost as if he was lying and replied “well because of your mileage, from May your mileage has increased.” I replied, “how do you know how much mileage is on my vehicle?” Mr.Peters says, “well, um, we have a device known as an um, pedometer that can count/track your mileage.” I replied “how? I never agreed to anything of that sort, I barely drive my car.” Then MrPeters asks, “how many miles are on your car?” I then I kindly asked can you just remove
After years with no policy lapse for nonpayment, 4-different agents changes(No fault or decision of my own), three claims filed with no other violations, yet this "like a good neighbor" company decided to not renew my policyBeware and stay away for filing for coverage will only penalize you in the end
Called help line to have home owners insurance cancelled on Oct But the agent cancelled my auto instead
I called State Farms help line on October 13th and asked them to cancel my Homeowners PolicyBut apparently they never did I have been waiting for the refund check and have not received it as of todaySo today I called my local state farm office for an update on what is going onThey said I only cancelled my auto insurance in that call, not my Home owners insuranceWhich is ridiculous My auto insurance was cancelled by me not paying the premium for the Auto insurance and it being past the due date, because I had a new policy with NC Farm BureauI did not need to call the help center for thatSo it was a non-point on the callI called for the home owners insurance because State farm owed me the premium backThe hour help line agent said he cancelled it and the check would be mailed to my mortgage company, since they were the ones who paid itNow I am told
We called State Farm (*** *** branch) on 6/30/to cancel our home owners insurance policy as well as our vehicle insurance policies in which we have multiple We spoke to the customer service representative and let them know we had established insurance with another company She said that she would go ahead and cancel our policy that day Today, 7/18/17, I received multiple notices from this company stating that we had not paid our insurance policies and that we were being cancelled unless we paid asap I am extremely frustrated with this branch as we have had State Farm insurance years ago through another branch and had the best service possible
The billing practices are also an issue which we called and discussed with the agents The billing date (supposed to be around the 6-7th of each month) was never consistent and could take place on any day over the course of a week
My renters insurance is set up on auto draft to be taken out on the 18th of each monthI received an insufficient funds charge frm my bank on Oct23rdI called to confirm what happened and was told by the associate my account was paid on the 19th and she sent me a receipt with reference numberThen on Oct27th received another insufficent charge from State Farm because they tried to draft the money againI called and was told they try to auto draft times, which is conflicting with the times it had tried to be taken out However I was already told my bill had been paid so was unsure why it was still trying to be taken outI called on the 23rd to be sure it had been paid to pay it off didn't ft and to avoid getting these charges and I was told it was already paid on Oct19th so shouldn't have had to have the 1st or 2nd insufficient funds charges because it should've been paidThen our agent called the billing department and the woman, Trasha, didn't help, didn't listen, and
I was involved minor veh accident with driver insured thru State FarmI drive a GOV vehicle & they don't understand it self-insured thru government
I'm a field examiner with the US Department of Veterans AffairsI'm assigned a government vehicle for the performance of my duties
On about June 2017, I was involved in a minor vehicle accident while I was working, at strip mall parking lot, in the city of Lincoln, NebraskaThe Lincoln Police Department does not respond to minor traffic accidents in what is called quasi-public property (business parking lot) unless an injury had incurred or was involved in a criminal matter (hit & run, Driving under the influence, etc.)Since the police would not respond, I exchanged vehicle and driver's information with the other driverThe other driver was insured through State Farm Insurance CompanyA representative from State Farm had contacted me a couple of times a little bit after the accident to obtain my vehicle's insurance info
Hi, I have contacted my insurance agent Tony Hefner by mail to cancel my auto insurance policyTony received the letter on 4/11/My policy was to renew on 4/16/Tony has failed to cancel my policy and I am still being chargedI have asked State Farm to refund me any charges that have been placed to my payment account on fileI feel that Tony was unprofessional in saying that my letter was "random." This was a signed, dated copy to request cancelation of auto insuranceI have supplied Tony with proof that I have not lapsed on my auto insurance by sending copies of proof of insurance by email to Tony and a copy I have sent to the NC DMV
Hello, I had State Farm InsuranceState farm cancelled my policy due to an accicendet claim I submitted
I called State Farm to advise them that was fine to cancel my Homeowners policy as wellAracely confirmed me it will be taken care ofI am supposed to a refund check from my homeowner's policyi have not received it yet
please help
I am a current resident of Columbia Tennessee at the moment however I transferred from Michigan when I transferred from Michigan I moved my insurance down from State Farm Michigan to State Farm Tennessee they gave me a agent by the name of Jody wheeler who took my policy under his office and they want to charge me more for my insurance then Michigan was charging me I spoke with a lady by the name of Victoria seven times and express to her on each call that we did speak and I do have those recorded calls telling her that I refuse to pay more than what I was paying in Michigan she said well that's the price and that there was nothing she could do about it before this incident State Farm has flagged my my license stating that I had a claim on my insurance policy I have asked they found on several occasions to remove that that flag has caused my insurance rates to be higher than with any other insurance company as well as State Farm so not only a did I inform or Express to Victoria
In June, my husband completely cancelled all of our policies with State Farm to move to USAA (which has been wonderful)We were sent documents to sign to effect the cancellationMy husband did not notice my wedding ring was not included; since he told the State Farm agent that he was cancelling all of the coverage, he assumed based on reasonable standards of care that everything had been includedIt was not, and recently we spent several hours arguing with a State Farm representative who asked us to dig through our USAA documents for the Declarations pages to show that the ring was covered as of June (to backdate the cancellation to that date and issue a refund)I balked on this request because we have had other issues with State Farm, and I hoped/expected that State Farm could correct the issue without us having to expend more timeAlso, I had provided a computer printout from USAA which clearly showed the ring coverage in effect as of June
Then, the representative
I recently signed up for auto insurance with State Farm after having auto insurance for yearsI was quoted a premium of about $468/months, which I paid in fullA few weeks later I received a bill for $I called to inquire and it took several days and phone calls to find out my old address was used and based on my current address coverage is higherI only spoke to the office manager because the person who set up the policy never bothered to call, only communication via emailThe agent's "solution" was to lower my coverage to bring down the costWhen the agent asked about my financial situation, she essentially said I must pay off my credit cards and my car, and that I should stop eating out until I doI felt insulted due to her comments about my financial situation, and all because of her company's mistakeI spoke with an agent at a different office for additional information and was told that other discounts could be applied, but I'm either not eligible or I already receive
I had an accident on 7/13/in which my insured vehicle was badly damaged and inoperable I sought to rent a car in the interim while my loss was being determined and was told that I didn't have rental car coverage, when I distinctly recalled requesting "FULL COVERAGE" (as always) when I added this new/used vehicle on 3/1/ I was adamant that this coverage was wanted (I had towing & labor) and due to MrStCharles' (or his employee/agent's) negligence I should be allowed the car rental coverage MrStCharles flatly denied any mistake(s) on his or his agent/agency's part, offered NOTHING to salve the bad feelings and placed the onus back squarely on me Now, here I sit two weeks later with NO vehicle and an open claim in settling with me as to what the wrecked vehicle is worth
Product_Or_Service: Auto Insurance
Account_Number: *** ***
I emailed State Farm on August 22nd to see if I could cancel my policy which auto bills on 8/28/since I was switching my insurance policy to a more affordable policy State Farm is more expensive and when I was rear ended I had to chase all of the paper work and go back and forth with the other insurance company until it went to arbitration For paying an agent, I did all the heavy lifting State Farm confirmed that they could stop my payment on 8/so that I would not have a lapse in coverage with my new insurance I then had to verbally request it over the phone which I did promptly and it was confirmed again State farm charged my account today the full amount 8/30/ When I asked for my money back they said they would mail a paper check and it would take 7-days For a company I've patronized over years I find this unacceptable It only further drives home my reason to leave State Farm My new insurance company made a billing mistake and promptly transferred the
It has been over a month and a half since my vehicle was in an accidentI give stars to be nice because the ease of filing a claim and customer service has been helpful when I call but just completely disappointed that they are "trying" to find used parts for my vehicle which has maybe 8,miles on itJust to cut costs I'm sure, now my vehicle has not even been worked on to this point Very disappointed with State Farm, especially since I have been a customer for over years
On March 20th while waiting at stoplight behind other cars, a man drove his vehicle into the back of mine doing about mphHe didn't slamm on brakes, or try to stop, just slammed into meI declined the trip to the emergency room, preferring to go to an honest doctor that I could trustI visited the doctor timesI was unable to drive my own vehicle becuase of pain until May 11, although my doctor felt confident to release me on May May everything seemed to be in the proper place I just still had painmy doctor said my body just wasnt ready to drive yetI missed a message from a former client about a potential listing that came while I was talking with the highway patrol and emergency personnelI have 3-hours time invested for each dr visittravel time included
My claim specialist went out on medical leave and someone else called me without any knowledge of detials involvedI was not happy with her serviceI asked to speak to her supervisorshe told me her supe
A collision claim showing up on driving history when it should not be
In June 2013, I was insured with the *** *** State Farm agency in Hoover, ALI was driving when the car in front of me flipped debris in my path that I could not avoid due to heavy traffic and it damaged the undercarriage cover of my carInitially, the State Farm claim rep stated I would be covered and only had to pay my deductible and they set up the rental car After picking up the rental car, I then received a call from the State Farm claim rep apologizing and informing me they were wrong and I would not be covered and had to pay for everything out of pocketI immediately returned the rental car that had a service repair alert light on it and canceled the claim I was informed that I would not be affected by canceling the claim as being I did not follow through with the claimHowever, this was a lie and was completely not the case as it is affecting me getting new auto insurance quotes today I was u
I canceled policy number *** *** on March 13, I have a written document from State Farm confirming this dateSomehow, after the cancelation, they re-instated the policy without my knowledge or consentThey now show the cancelation date as sometime in May (no one can seem to give me an exact date)I've talked to three people at the home office to try to get this resolvedMy last phone call in early June, the customer service rep contacted my agent -- Mary Alice Aguilar -- to have the date correctedThe home office rep told me someone from the agent’s office would contact meTo date I've not received any contact, or confirmation that the date was correctedI should get some premium back
In October I was issued a new card by my bank that was chip enabledI had an automatic withdraw set up on my bank account using this card scenarioWhen I was issued the new card from my bank my automatic withdraw did not occur with with State FarmWhen I recognized this I contacted the local office and they did not answer the phoneI then contacted State Farms national customer service which my agent only refers to " after hours." I made a payment with this department known as "after hours" or customer service and they advised me I would need to set up the automatic withdraw through my local agent for it to resume in that fashionUntil then I would be on manual paymentsI could never get a hold of the local agent so when my next payment was due in December I made cost based reservations based on the information I was given and arranged for all funds necessary in my accountsI planned on making a manual payment in December due to the fact I was never able to get a hold of th
My insurance was cancelled due to the person I had a relationship withWhen I tried to resolve the problem nothing was done until the date of cancellation hour before closingThe policy was rewritten without my former partner but at $a month premiumThe last payment of $251.xx made was on June 12th My policy was cancelled on June the 27thThen rewritten the same day as cancellation with a monthly payment of $I ask if there was any refund due back to me because if the early cancellationI was informed there would be no refund of any amountBasically I've paid for the month of junrs insurance twiceI felt like I had no other option but to accept it since I had just became uninsured and couldn't risk waiting to find insurance somewhere else due to the late hour of the dayI'm being punished for someone else's actions and basicly robbed
Product_Or_Service: Insurance
Order_Number: N/A
Account_Number: 17-cf-v641-
I have been hit by s car years agoI've been hit by a car a year ago and someone stole my car and ran it into a mailbox just a few months agoI understand the regardless of fault ruleMy insurance is dropping me because of these situations that were out of my hands and I won't be able to find any other insurance because of this