National General Insurance Company

Avoid insurance with this companyMy daughter tires were stolen off her brand new vehicle in my families driveway carport on 1/2/and is blocking a vehicleJill Y*** told me it will take 24-48hrs for the adjustor to come out to do a report I called the police and gave the insurance company the police report number and the officer said this is happening frequently and they have a suspect in mindI had to call the Jill Y*** back on 1/10/because the insurance adjustor (William D***) that was assigned to my claim said he was not handling my claim because he is in Charollett, NC and he was not coming to Maryland to do a claimI called the Jill Y*** back and she said "oh yeah", I see in the system he is not assigned, so the process has to start over and it will be another 24-48hrs and they have to hire an independent contractor to come do a claim report On 1/17/the independent contractor (***) came to do the reportHe said the report would be sent to the insurance company that nightHe asked me where were we when the incident happened? I told him my family was in the house sleepI was asked by Jill Y*** what was the reason for the car being at/this addressIt was New Year's day and we were celebrating I called Jill Y*** supervisor(Adrian D***)to complain it was week and the vehilce still is in my families drivewayI've asked several times to have the vehicle told because it was blocking a vehicle in the carportWhen I called Jill Y*** back to find the out status, she tells me I am being investigated and they ran a background check, and the back shows there are two other people living at my address that I did not report on my insuranceThat has nothing to do with my daughter's care being repairedJill went as far to tell me they are doing a background check on me and I may be dropped for not adding my brother and son on my auto insuranceNeither of them lives with me they just using the address for mailing purposesJill told me they will not repair the vehicle until the investigation is completeI filed a complain with the Maryland State Insurance Commission Board*** *** called me on 1/18/and she said she was waiting for the insurance company to respond to my complaintWeek and the vehicle is still in my family drivewayNow the police have knocked on my family members door because the car is abandoned and the neighbors have complainedHOA is demanding that the vehicle be moved This is embarrassing and National General Insurance does not take care of their customersThis is unsatisfactory service and I will not continue to do business with themI am being prejudiced against, racially profiled with the people I have been dealing withThey think I had something to do with the tires been taken off my daughter's car This is my first claim and this is how I am treatedThis is disrespectful on so many levels At this point, I need to get a lawyer involved Me being investigated because I "on" did not add my brother and son to my insurance is an excuse for them not to pay for the damagesI will also be filing a compaint with North Carolina'd councilmanI will not suggest you do business with this insurance company

National General insurance provided a very positive, informed experience with providing insurance coverage for my businessI highly recommend to others

Great agents and a cheap price

Very helpful, great customer serviceReasonable prices

Randy was super helpful and knowledgable

Very satisfied with this business
Very professional customer service

From my initial sign up with National General Insurance, every representative has been courteous and prompt with information and positivityEvery question was answered kindly with proper direction to further my experience and ease as a new driver

I was a customer for monthsThis is the worst Insurance everIt is very expensive and a complete rip offShop aroundThis company do not offer military discounts or any kind of perksI wasted $in one monthIt is a sad day in America when your car insurance is higher than your car note and your mortgageRUN don't walkHORRIBLE!!!!!!!

They literally harassed me to just get a quote and then when I finally answered the call and took the time to get a quote, the guy lied about the planThen when I called to find out a bit more about it (because it sounded too good to be true) they told me the complete opposite It's been days since I signed up, and they wouldn't refund my money So I pretty much paid them for absolutely no reason

I recently was involved in a car accident with a driver who is insured by this companyFrom the first day of dealing with their claim department they showed an unwillingness to help and rude behaviourThis department does not pick up the phone, return phone calls, or reply to emailsI was instructed to dial if my adjustor was unavailable but her voicemail was never set up correctly to transfer my callI asked to speak to supervisors but they as well do not pick up the phoneWhen I was able to connect with the adjustor she never had answers and would respond that she didn't have any information although she was the one dealing with the caseTheir display of bad faith caused my car repair to be delayed over one monthI had to spend money out of pocket because of their negligenceThis whole process has been a night mare, causing me additional expenses and time off work to try to resolve thisI would never recommend this company to anyoneNow I know why I never heard of this insurance company beforeI am also writing a corporate complaint to the head of claimsI don't expect to receive a response from this negligent company but I hope someone actually cares about customer service and coaches their employees to do their job correctly and efficientlyFor privacy I will not write the first names of the representatives I've dealt with but I will give their last names, Shaw, Abramski, Robertello to name the fewI rate your company a zero

I was involved in an accident with a person insured by National General InsuranceThe person ran of the rode and struck a light pole, completely totaling the carMyself and my kids were passengers in the vehicleIt’s impossible to have any fault if you are a passengerI have sent in my demand letter, bills, pictures, medical records and everything requested by the adjusterOnce she had no more information to possibly request she has been completely unresponsive for over a monthI’ve documented emails, voicemails and certified mail (the proves she’s received it) where I’ve basically begged her to return my callsBy law, in any state, the company owes you a duty to act in good faithMy case is being prolonged without reason or any explanation causing even more emotional distressI have read numerous of complaints were this seems the norm and it’s unjust and technically illegalNo one wants to be involved in an accident AND then have to deal with such poor treatmentI would not recommend National General Insurance to anyoneI initially thought that this was the negligence of one adjuster but after further research people have reported receiving the same exact treat from other adjuster as wellI really hope no one else has to go through thisDrivers please stay away from this insurance companyMaybe then they will better train their adjusters

Great customer service! The Rep was very helpful and friendlyHe immediately followed up with me, even days thereafter, and when he missed my call, and when my cell phone diedThe rep also answered all of my questions in detail, and they have the lowest rates! I would most definitely recommend my family and friends

At first they were very helpful throughout the claim process, but after everything was over and I requested a diminished value on the vehicle, everything went down hillThey agreed to a very low numberI had an appraiser take my care and he valued it almost dollars moreI wasn't expecting the full amount, but I wanted what was deserved in the situation when there is frame damageThey hired their own appraiser, which is expected in this situation, and purposely had him low ball the numbersThey were not accurate and I have now had different appraisers look at it that were biased and not working for the insurance company and they both came to a median of more than what they offered me to begin withTheir client hit me, not the other way aroundI shouldn't have to pay for what they didAs a suggestionGet a lawyer before you dispute these thingsIt has truly helped me and helped free up the time I would have had to spend

Great/ trustworthy companyThey provided the insurance that I needed and they did it in a timely fashion

The team in Spokane, WA are just very kind and go beyond my expectations to meet my needs

National General rescinded my policy after a minor fender benderI’d just renewed my policy, and had been using their service since 4/I was unaware that I needed to inform them the increase of two family members in my house in less than a years time, whom have their own cars and own insurance(which means they wouldn’t ever be using my car), would rescind my policyI signed the policy TWO years agoChanging my policy and relaying this information to National General because my family moved into my house is not a priorityAnd by the time my renewal came up, it was beyond me to let them knowIt’s unfortunate that they weren’t able to cover the accidentThe premium that they will be giving back to me is just a few hundred less than the amount of the damages“At National General, we are committed to your complete satisfaction,” is the opening sentence to the letter rescinding my policyI am 1, not satisfied, and 2, this is a completely statement

It has now been days since a National General insured totaled my new car by hitting it in the rear
The car was financed by Ally and the payoff was about dollars ( more or less )Ally has yet to receive a check
days waiting is not acceptable

I would give them zero stars if I could If you have a RV policy and sell your vehicle, they hit you with a fee When you call customer service they run you around in circle Everything is set up to be stuck with them or pay feesNever have experienced this with an Insurance company and will never use them again They are "partnered" with *** ***, hope *** *** knows how they treat their customers

All I can say is they are very sneaky and there is something going on there that isn't completely legal or professionalFirst off, every one else's complaints about the people being rude are 100% trueEvery time we go to pay our premium, the people working there tell us different dollar amounts than we are supposed to be paying, it's never the same amount, it doesn't add up to what it should and they ALWAYS demand that part of it is paid in cashWhether we are using our debit card or a check, they say we have to pay part in cashToday we went to pay it and the guy told us we owed an amount that was over $more than what we knew we owed and demanded that we had to pay it ALL in cashTheir card slider wasn't broken, he just said it had to be all cashI had asked around at a few other insurance companies around and they all agreed that something doesn't sound right about the way they are doing paymentsDon't trust them!

I have my car & home insurance through National GeneralHome insurance was actually written by ASI, but through NGII am very please with the professionalism & caring shown to me by all the people who helped me from day ***, VA