National General Insurance Company

Good job and quick

I am a current customer but after this experience, I am not sure how much longer I will beI got into an accident on Friday November I had to reach out to my claims adjuster hours after the accident because he never reached out to meHe called me back and assured me that my car would be towed to my desired collision centerMy car wasn’t towed to the collision center until Tuesday November 20thMind you, this was two days before ThanksgivingThat was the last time that I heard from my claims asjusterI have left him voicemails since then and he has not called me backThe last voicemail that I sent was on Monday the 26thI got a call from the APPRAISER (not my claims adjuster) around 4pm on the 26th with an estimate for my carHe told me that the body shop would start on my car when the parts came in and it would take about days to fixToday is the 29th and and tomorrow will make two whole weeks that I have been without a carI am not an unreasonable personI understand that my accident happened the week before Thanksgiving and there would be some delayBut if my car had been towed on the SAME DAY of the accident like I was told, maybe I wouldn’t be in this situationOn top of that, I feel like there was a big lack of communication from my claims adjusterI called the customer service hotline this morning and spoke with a very nice representative that heard me out on my complaintShe told me that I had the option of being transferred to my adjuster’s supervisor and notify him of my concernsI asked if there were any other options because I was nervous about any kickback on my claim due to my complaintShe assured that this was not a vindictive company and that I would be heardSo I was transferred to my adjuster’s supervisorHe was very defensive about it being a holiday week and that they are playing catch up(Again, my accident happened days before Thanksgiving)He said that he would speak to my adjuster and make sure that I am contacted on every step from now on in my claimBut there was nothing else that he could do for me because now it is up to the collision center to get my car back to meI left that conversation not feeling very comforted or assured that I am in good hands which is prompting me to write this review nowIn the future, I hope that this company does a better job in training their personnel on customer service and how to speak to a dissatisfied customerEspecially since I was never hostile or angryI just wanted my concerns to be heard

Cheap compared to others even *** * Love themDefinitely would recommend themFor the price I got, I got full coverage and a renter car and road side assistance at a good rate

on 9/30/i got into a car accidenti was feeling a lot of pain in my hip leg shouders and most of all my left wriston10/2/i went to *** *** *** ** located at*** *** ***.they told me to make sure and come to their office at least four times a week that I didi got my physical therapy and myacupuncture treatments which make me feel better a few days later they said they have an attorney for me.the attorney paralegal michael *** came to the medical office gave me a card which says leonard b *** *** **  michael *** told me to make sure I come to the medical office everday and go to my appointments so the insurance company national general would pay for my medical billswhenever he calls me it was always about making sure I am going to the medical office on march28th national general told me that they would not pay for anymore treatment on april 2nd I received a letter from leonard * *** my attorney that he canot represent me anymorei call him and ask him why he told me I dont have serious injuries why I didnot take more mristhe medical office told me ididnot say neck and back that is why my lawyer drop me when national general insurance call me they toldme that my lawyer said that I donot have serious injuriesthey only could offer me dollars for my settlement I believed that lawyers should represent their clients not the medical office or the insurance company I felt that I am a victim of insurance fraudi cant sleep at night now I have emotional upset alot of pain and suffering I feltb betrayed by my lawyer the medical office and national general insurance company

I have been with National General for a little over a year We are so pleased with their customer service We insure all our cars, truck, trailer and even our home with this great company This was a bonus, as we made the switch initially for their great rates!

My team member was very knowledgeable and professional and got right into what we did and did not need for coverage on home and carsLike it!

My husband got in an accident on April 6,and I filed a claim the next morningI was informed that my personal adjuster would be contacting me on Monday (which was in two days)I did not receive a call and waited until Friday to call the adjuster and left a voicemailCalled again the following week a couple more times and no responseI finally called the main claims department a few days after and they transferred me to the adjusterHe claimed that he tried to call me several times but there must be something wrong with my phone...I informed him it was a brand new phone with same phone number and had not received a call from him and that I was sending and receiving other calls just fineHe brushed that off and proceeded to tell me about the estimate he did on my car and stated the damage was less than my deductible and shouldn’t file a claimI told him that was impossible it is definitely more than that and he said I could take the car somewhere else for an estimateWell I did that and the body shop I took it too wrote an estimate of nearly $9000,way more than what he said it wasSo I called him and left him a message and again he did not return my call nor the call that the insurance specialist at the body shop left himI contacted claims department and asked for his supervisor and left a messageShe didn’t not reach out to me but the next day my insurance adjuster did stating that he recognized the difference in estimates and will be sending out someone to do another estimate because they believed the estimate I got was too highThat was five days ago and did not receive a call from my adjuster until I again called claims department and asked for his supervisor’s supervisorThey didn’t have that information but stated they would send an escalation letter and a person from management in the escalation department would call me back within hoursNot ten minutes after that my adjuster calls and tells me he is just waiting for the guy who did the estimate to write it up and send it to himhe sounded so nonchalant and I was upset I couldn’t even say what I needed to say to him.Meanwhile the management in escalation department never called and after and half hours I called back but they were closed for the dayIt’s now May 21st and my vehicle is still at the body not being worked on I have rental car insurance with my policy but adjuster says it’s not a claim because it’s below my deductible and I have been borrowing cars from family and friends being an inconvenience to them and with my husband and myself being inconveniencedThis company needs to pay for my car to get fixed ASAP and they need to comp my deductible for this complete disaster of lack of communication and extreme inconvenience and stress this has put on my familyI hope to get an immediate response and conclusion of this

Horrible company full of lying crooksSold me renters insurance and assured me my apartments were added as an interested party They were not and the company doenst even offer it Two different times I called and they told me it was doneIt wasnt until my broker contacted them that they fessed up Now I'm out dollars because they refuse to pay me back in full after they actively lied about it

My agent was super nice and explained everything well

Marcus, who helped me, was very pleasant, not pushyHe patiently answered all my questions and searched to make sure I could get an option that I was comfortable with that would meet my needs

National general made it very easy and cost effective for me to obtain car insuranceMy agent went out of his way to make sure I got the best quote availableI will definately recommend national general to all my friends and family

I discover that my homeowners insurance policy was scheduled to be canceled at the end of my current policy term...NOT from National General itself but via a notice from my bank on our mortgage statementI attempt to call customer service to discover why our policy, paid in full via our escrow account, shows a status of canceledAfter being forwarded multiple times, being placed on hold for minutes, I am finally connected...to a voicemail boxOne positive is that someone did return my callFinally, I discover that our policy was scheduled to be canceled at the end of our current term because a property inspection could not be completed because a contracted field rep could not enter our gated communityPer the field rep's notes, a message allegedly was left for us and because we did not return the call, National General slated us for cancellationOur issues:
#1-The field rep NEVER called usOur home and cell phone records do not show any record or voicemail from a property inspector
#2-The field rep must have attempted to enter our community through a rear, clearly labeled, resident-only gate, because the main gates to our community are open from 7:30a-6p, seven days a week due to ongoing constructionSo I ask, when was this field rep conducting his/her inspection? And why could we not have been apprised earlier of the visit so that we could give him/her access if they were going to visit outside of business hours?
#3-Our bank was notified on 7/6/of impending cancellation of our homeowners policyI discover this insurance issue on 7/11/when downloading my current month's mortgage statementPer the National General rep, a notice is scheduled to be mailed to us on 7/25/Why is the policyholder not notified at least as early as our bank?
#4-The customer rep Lisa made no attempt to apologize; instead, she emphasized that we were at fault due to the gates not being open and not returning a call that was NEVER made to usOnly after I told her that her field rep was dishonest did she abruptly change tune and say the field rep is not a National General employee to which I replied that contracting with them reflects poorly on National General
In sum, if this is how National General treats its customers, I can't imagine what a nightmare it'd be to work with them on an actual claim! We are now switching our home and auto policies immediately!

Great customer service and even better rates

Good customer service

Typical insurance agency Only looking out for their bottom line After an incident involving my vehicle and another vehicle driven by one of this insurance company's customers, it took weeks for an adjuster to even look at the damage done to my vehicle and provide an estimate for repair purposes Please keep in mind that the other driver and this insurance company were deemed 100% liable for the incident and damage to my vehicle I requested that a specific auto body shop handle the repair work; however, this insurance company attempted to persuade me to utilize one of their "preferred shops" located out of town, away from my prying eyes They even offered to tow my vehicle to the shop The reason being...the repair estimate they initially provided me did not cover all of the repair work that was deemed necessary on my vehicle The repair estimate covered the cosmetic repairs and not the fact that there was damage done to the frame of my vehicle and that my vehicle was labeled "borderline total loss" A difference of approximately $1,in repairs, a longer rental period for the vehicle they were obligated to provide me and more of a reason for me to file a diminished value claim If you ever have to deal with this insurance company, stay on top of things and don't believe a word they say

I have just purchased a Home owner's policy from National General Insurance Company Everything was very professional and the process was very easy to complete the application

The customer service is outstandingThere rates are very goodI would definitely recommend National GeneralBoth my adult children use it and as well as my grandson, me and my wife

I'm very pleased with this companyNot only was the representative very courteous and pleasant to speak with he was also very knowledgeableThere was no pressure in purchasing auto insurance he just let me know what they offered which was 40% percent off what I was currently paying with *** The gentleman did mention they offered home insurance and I could bundle to get a better deal on the auto as wellHe already did the leg work for me and gave me an estimate for home insuranceI was intrigued and noticed that they offered more coverage and less pricing than my current insurance ***I went ahead and bundled and ended up saving $1,a year (combined savings for home and auto)I was so pleased with the service I referred there business and the representative to my brother and he ended up getting National General the very next dayI hope this Insurance company remains cost efficient, competent and friendly they'll have my loyalty but, for now I'm totally happy

I want to say that I am surprised by there rates for a driver with three accidents in the last years every other insurance company I spoke with wanted over twice what they charged it was all handle over the phone professionally and I was insured immediately

I own this property (*** *** *** *** ** *** and on the morning of April 1, *** *** *** fell asleep while driving and damaged my property of a historical topiary of plants as well as a decorative wall of blocks that cannot be replaced He admitted to the police officer that he fell asleep and presented a valid insurance card covering him and his dodge van That afternoon, Mr*** cancelled his policy with National General Insurance at the Valleytown Insurance office in Andrews, not mentioning that the vehicle was involved in an accident that morning The National General insurance company cancelled his policy dated and stamped backwards to be effective 12:on 4/1/but as I mentioned, the accident occurred at 7:am on 4/1/and at the time he had insuranceI have talked to this insurance company many times and have gotten nowhere It is also interesting to know that this person also obtained another insurance policy from this company at a later date