National General Insurance Company

My son's truck was rear-ended by someone who has National General Insurance The agent that was assigned to the case didn't even know how to ask us questions...I knew more what to ask then he did We got to estimates which were approximately $and could have received more estimates; however, the company sent a check for $57.32!!! The two estimates we received, were almost identical
Since we have received the check, we have tried calling the agent 3-times He won't return our calls What does $cover, not even labor
How can this be a legimiate business accredited by the Revdex.com?

Absolutely horrible! How they are still in business is honestly beyond me I was in a no-fault accident 6/23/ It took the claims adjuster weeks to get over to the body shop to assess the damage Supplemental repairs were required after the initial tear down which required the claims adjuster to go back to the body shop This took another two weeks While the repairs were being made I received a letter dated 8/16/from their claims department stating that the vehicle has been declared a total loss Obviously this came as a shock to me as my car was at a body shop and in the process of being repaired My claims representative assured me that this was an oversight and that obviously they would not declare it a total loss since they had issued two checks to the body shop The repairs were finally made and the claim was closed Last night (less than months after the repairs were made) I attempted to sell my car only to discover that they have submitted a salvaged title to the DMV I called my claims representative who once again didn't answer my call I called the customer service department who stated that I needed to speak to the claims department I finally got a hold of claims representative who told me that it would require a supervisor I asked if I could speak with a supervisor and was told that it would take too long I informed him that I rarely ever receive a call back from anyone and that if I had to hold for several hours that I was willing to do so I was then told that it could take days/weeks to get an answer or to figure out what happened I am now left with a 27k loan on a vehicle that is worth less than half of that with a salvaged title and will likely lose my buyers To say that I am frustrated would be an understatement

Very good customer service

This is a terrible auto insurance company to work with They take forever to approve claims before the work can be completed, leaving the claimant high and dry It's been almost weeks now and I'm still waiting for NG to approve a final submittal to have the work on my car completed NG takes their time and does not care about getting anything done in a timely manner In the meantime my rental car is costing NG a lot of money, but apparently they don't care All these delays over the past weeks are due to complacency on National General's part I have no idea when my car is going to be completed

Denied coverage of our trailer roof which was in a massive hail stormStated we did the damage another wayOut pick up insured with The ***, paid for our pick up which sustained 6k of damage in one weekShould have had our trailer with themWe always check out roofOut trailer is just over one year oldWe were told to check with the trailer manufacturer to see if they would payWorst insurance everStorm was in Nissw a, MNBaseball size hail hit out truck and trailer*** spent days at the camper park, assessing damage to other vehiclesNever had a problem with our roof until the stormFunny our truck was hail damaged, but our trailer parked next to it had something else happen to it

I was involved in an unavoidable accident on the interstate that did considerable damage to the my motor coach, internally and externally including cosmetic and mechanical damagesI filed a claim with National General with whom I have a full coverage policyWhen they FINALLY sent an adjuster to assess the damage, he was rude, uneducated about motir coaches, and not thorough in his assessment-- never even looking at the underneath carriage of the coach after I asked him toAfter I received my rejection notice, saying it didn't meet the $1,deductible, I proceeded to contact National General asking to speak with someone about thisAfter several days and weeks, and numerous hours trying to get an agent and supervisor, I was told he was an independent adjuster from the area who wasn't familiar with motorhomes, and that I could proceed with having my coach repaired and my policy covered the damages incurredI took it to the dealership where I bought it , breaking down on the way,

great service

Was very easy to deal with and helpful with my claim
Resolved our issues in reasonable time

My insurance agent took care of all my needs in a timely manner

The were very helpful and understandingThey also helped me with my online paperless account step by stepI would recommend them to anyone especially with their amazing rates

Great quote for my RV and going on
My second year with National

This is the worst insurance company I have ever experiencedI would highly highly not recommend this placeFirst they said my car was totaled, then they said they were only going to fix $4,where the damage when there's $12,worth of damage on my carSo I would have to pay 7,put of pocketThen they said they had looked at the wrong value for my carSo they were going to fix it allNow they're saying that I didn't have Towing in my full coverage policy which I do because I had another Insurance Agency look over itSo now they are trying to make me pay $out of my own pocket for the towing feeEven though it was in the policy and now they're saying that it was never in the policy to begin with even though I quoted her on the phone what the price I pay is and she said that's how much full coverage with Towing would beThey are awful it's been a month-and-a-half and I just four days ago found out whether my car was actually told you're going to be fixedAnd all they do is make you run aroundLike they said they would call us back within two days and they didn't so we called back for more days before we got a call back they said they would call us back and didn'tAnd that's all they do is say they're going to get back to you and call you back and don'tSo if you want an insurance agency that actually does their job and get your car fully fixed and back to you I would just let you know that this is not the place

National General Insurance will give you one price and will never let you know when they're going to raise the charge times more and they will just get your money they will not refund you they will find any excuse not to refund you but find all of the excuses to bump up your rate and you will spend months and months trying to resolve the issue the CEO of the company Amy and her last name is *** will never give you a call back all you will get is her voice messagemy suggestion do not get insurance from this company or if you think you might want to give them a try ask all the details how they work and specifically ask them when are they going to bump up your rate and for what reason that will be, because before you know it your price is going to be times more than what you agreed on and no one is going to warn you about it

Needed insurance cards fast - they responded by faxing it to DMV very fast

I love their service!! The;y are affordable and great rates!!

Have been customer off and on for years and always come back their awesome

I started a claim on 9/and because it was close to holidays, jo call back within hours, although customer service was very courteous, so I call on 9/and the agent still didnt call back so I contacted a manager and he provide the rental and days later the adjuster came out to auto body shop gave an estimate, but underestimated so they did a tear down and he came out the following week so now were days into it and he came out again and the cost rising and the shop says its a loss, so I call and tell the manager after days into it, that they should pay for the rental which they did extend itAnd days later I called and ask for and update he says oh its a loss, now why I had to call is beyond meHe gives me the loss mitigator name so I call on october 19tj, hes gone, I tru the next day he out of the office, I call on monday hes out, and this time im furious noreturn call from scott shall, so I contact corporate and get his manager barbara carrera, very pleasant and helpful, she say paper work sent out on 25th, here it was nov 1st still no paperwork, I call agan on nov 4t, she says theyll send it out fed ex, finally mos later I get the paper work and I call because im to receive a check and I leave scott a call ko eeturn callThis company is horrible, I would not recommend them, im very disaatisfiedIts awful, that I have to call to get paid,and ask for paperowrk to xlose this claimThe only positive was the manager stepped in to assist me

The agent was very friendly, and the quoted insurance rate was very reasonable

National General Insurance, AKA Good Sams, is over priced and only care about getting the extra dollar from thier customersI found insurance percent cheaper and I terminated my account in good standingThey conjured up a $debt and sent it to a collections agencyI will NEVER use national general insurance againPoor companyBeware!

I love national general my agent was nice, intelligent and knew his stuff