Network Capital Funding Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

My loan offer *** *** did an excellent job selling her companies services and convinced me that they could do better on the loan costs of the company I was currently working with And they did by about 25% My processor, *** *** did a superb of getting all my paper work though the loan process and getting the quote on my GFE locked Everything was clearly explained and they made it easy to get them the required documentation by email When I had trouble finding my second year Wthey helped by providing a link to the IRS website that made it easy to generate the transcript of the missing year

Hello,
This message
is in response to consumer complaint from *** ***, complaint #***We are in the process of re-working his deal to satisfactorily complete his desired settlement of getting the dealWe are waiting on final confirmation from the borrower if everything looks good to him, we will consider the complaint resolved
Please let me know if you require any further information from me
Thank you!
Sincerely,
*** ***
Manager | Consumer Relations
NetworkCapital
Corporate NMLS: | MLO NMLS: * *** *** *** *** | Irvine | CA | T: *** * *** | F: ***
E: *** | W: networkcapital.net

I was very impressed with Network Capital and the whole refinance team! They were all very diligent and hard working professionals who kept excellent lines of communication open and honest throughout the entire processThank you *** *** and *** *** for all your hard work and dedication

Ms *** *** was extremely helpful in answering all of my questions No question was too "dumb" for her to answer She was professional and very friendlyI will recommend her and your organization to anyone I know seeking a mortgage She knows her job and should be a well regarded member of your staff She is very easy to work with

I recently completed a VA streamline refinance in order to decrease my interest rate on my mortgageFrom the start to the finish they were first class and made this a very smooth process all questions were answered and I really felt like they really cared how I felt during this processBecause of this experience I would I highly recommend Network Capital Funding Corpto my friends that might be looking to refinance there existing loanThank you Walt S

Network Capital Funding is the best company I have ever done business with in regards to my mortgageEveryone was very professional and kept my needs and goals foremost in mind throughout the entire processThe refinance from start to finish was almost effortless and was finalized less than weeksI highly recommend this company to anyone considering a refinanceSpecial thanks to ***, *** and their team for all the time they spent getting me the best deal and making me feel like I'm part of the Network
capital family

Hello,
We've been in contact with client This was a misunderstanding and is now resolved The client is going to be contacting the Revdex.com to retract the complaint in the next couple of day Thank you for following up

*** *** of Network Capital saved me from a refinance with another company who’s only intrest was themselvesNot only did he educate and show me the underhanded errors of their ways, but he assisted me in aquiring a new mortgage refinance in my best intrest and benificial to meHe was personable and knowledgeble and listened to all of my concerns and reservationsHis professionalism and the way he took the time to explain every step of the process gained may confidence and put my mind at easeEven once it went to underwriting, he continued to assure me that all was in order and we would meet closing in a quick and timely mannerI would and have already recommended him to a couple of people I know that have been pursuing refinanceout of Stars!!!!
M***

Network Capital made the process very easyThank you Marcus Paige and John Alinea

Hello,
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We have spoken with this borrower and are currently working on resolving his situationWe have agreed to refund the amount agreed upon and are working on completing another refinance for himWe expect this matter to be resolved very soon to this customer's satisfaction
Thank you
Sincerely,
[redacted]
Manager | Consumer Relations

Network Capital is absolutely amazing! I had the honor of working with the kindest, hard working, and motivated team one can ask for. I started my journey when I called and had the pleasure of speaking with [redacted], This man is extremely knowledgeable and great to work with. From the beginning He guided me through the steps of understanding the home buying process. Every question I could think of or ask he answered without hesitation. He was available at all times of the day and made sure to check with me at every step to make sure everything was flowing smoothly. Along the way I was introduced to another amazing person Heather Shelby, this woman bent over backwards to make sure everything got done for me. She guided me and assisted me tremendously, I can't imagine how this process would of gone if it wasn't for her, She made everything so simple for me and truly cared about me throughout the entire process. There is no doubt in my mind that they are truly the best at what they do! If you are buying a house, refinancing, or just need funding call [redacted] at his direct line: 949-486-5059 and make sure to ask to work with Heather Shelby when the time comes. You will be blown away with the service and peace of mind you receive through out your whole experience.

Customer for LIFE!
-Frank [redacted]

We have reached out to this borrower via phone and email for the past few days. Although we are still actively working on her resolution, we are confident that soon it will be handled to this customer’s satisfaction. We are awaiting her to respond to our last correspondence with her in hopes that we can accomplish her refinance with her goals in mind. She has informed us that she has spoken with a competing company, and we are happy to review and beat any written offer given to her from the competitors. We anxiously await her response to us. Thank you.  Sincerely,[redacted]Manager | Consumer Relations

Great Job [redacted]! Very knowledgeable and patient. I had some exceptions to my situation - not a straight up refi and [redacted] explained my options and worked with me to pick the best one. I'm very happy with the way things turned out and as a result I'm in a much better situation with my new loans!

On 12/03/16, I submitted a negative review. Since having done so, Devangad and Network Capital worked very diligently to address the issues I presented with exceptional results. I have been attempting to rescind the review dated 12/03/16 without success. One must clearly understand, having been in law enforcement both in the military and as a civilian, I've become suspicious, cynical, and perhaps a bit skeptical of motives and truthfulness. Network Capital sought to allay my concerns and make it work. Devangad, finance rep, is intelligent, patient, and knowledgeable with a tremendous personality. When I submitted, the review on 12/03/16, I was demonstrating a degree of frustration with incessant calls from various funding agencies each with a "better deal". By the time everything was said and done, Network Capital proved to be the best choice: unequaled in every respect. Network Capital and their wonderful employees have been admirable. Could not ask for better. Highly recommend Network Capital to everyone.

Hello,
We have spoken with this customer and have assigned this file to a Processing Manager. After working with our Underwriting department, we have re-structured their loan and it is in the process of being approved now. We are collecting some final documents in order to complete the...

process and are confident that the issue will be resolved to the customer's satisfaction.  
Thank you.

Good Morning,      Complaint # [redacted] has been resolved with this customer. I spoke with Mr. [redacted] yesterday, 3/24/16, and explained to him that we are not responsible for 3 hard pulls on his credit report. I also ensured that he had access to the following link...

clearly defining the rules on credit-pulls related to mortgage inquires. The link provided is here: [redacted] and was sent to [redacted] for his review. We are also, per his request, placing his numbers on ALL of our DNC lists. Sometimes this can take 48 business hours to go into effect, but if he continues to receive any calls, he may contact me directly and I will make sure we have all information input in our system correctly.    Please let me know if you need anything further to ensure the timely resolution of this complaint. Thank you and have a great weekend!    Sincerely,[redacted]Manager | Consumer RelationsNetworkCapitalCorporate NMLS: 11712 | MLO NMLS: 1280873[redacted] | Irvine | CA | 92614T:  [redacted] | F:  [redacted]E:  [redacted] | W:  [redacted]A...⇄ Capital Funding Corporationexceptional customer service is our mission.  If you have not received this level of service please contact [redacted].

I just wanted to say my loan with network capital was great. Rob and Craigneisha were hard working on my file along with their managers. I can't say my loan was the easiest to do, but with them by my side all went smoothly and they saved me tons of cash per month. I will always recommend them and use them again.
Thanks so much.
[redacted]

[redacted]. and [redacted] did a great job getting my VA loan funded. Contact with the Applicant should be left to only one Employee (Processor- [redacted] in my case). I had different Employees contacting me (not [redacted]) and caused confusion and headaches at times. Otherwise the experience was a good one. I would recommend Network Capital to friends and family.

Thank you for taking the time to post about your concerns, Mrs. [redacted]. We make every effort to ensure that our Mortgage Bankers are offering quality service at all times to every potential customer, regardless of whether or not they decide to do business with us.
We take claims such as these very...

seriously and had our Compliance Department pull the entire call history and listen to every conversation had between you and us. [redacted] was not threatening you at any point. In fact, we found his interaction with you to be entirely polite, professional, and informative.
When you initially expressed interest on the first call, you did apply with us. You voluntarily supplied [redacted] with your name, address (of the subject property), date of birth, phone number, and social security number with the full understanding that your credit was going to be run as we determined whether or not we could qualify you to refinance with us. This is considered an application.
Since your credit was run, the Mortgage Bankers are required respond to you within 3 business days with either disclosures or a declination. You initially provided us with an address that was not your mailing address. Since your credit was not declined with us (and still does not show as being declined in our system either), [redacted] called to get your mailing address so that confidential disclosures were not sent to your investment property. He did not call to threaten to report you to the credit bureau.
We understand that after speaking with your husband that you are no longer interested in refinancing. This, however, does not mean that [redacted] operated unethically. As an experienced Mortgage Banker with a track record of quality customer service, he was simply performing his due diligence and following up with you. We are sorry that there was some miscommunication between you and that did not understand what [redacted] was attempting to accomplish for you.
We sincerely hope that this response helps to clarify the situation and put your mind at ease regarding both [redacted] and Network Capital’s business practices. We wish you nothing but the best in your future and if you have any further questions or concerns, please do not hesitate to reach out to us at [redacted]. Thank you and have a great day!