Network Capital Funding Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Network Capital's response to my complaint was partially resolved.  I asked for a full refund of my costs =$765.  I was initially offered a full refund on the condition of removing this complaint from the Revdex.com's site, which borders suggesting of blackmail.  The next day, I am offered only a partial refund of $570 from the same person who explained their high turnover rate as reorganizing employees to departments they are better suited for until they learn more skills.  He also noted that some took a little longer to learn and now they are earning bonuses, going on trips and making buckets of money.If Network Capital can cover prizes, trips, and bonuses, refunding me the $195 to make things right and perhaps regain my business should not have even been an issue.It was.They saw fit to only refund $570 of the $765 I lost in attempting to do business with them.I agreed to disagree with their suggestion that there was a resolution and suggested that their offer resulted in a compromise. Their comprise worked in their favor and my time and money was compromised. With that end I told them to close my file and I chose to do business with a competitor. And my loan was approved and signed in  12 days! 
Regards,
[redacted]

Let me first start by saying I knew going into this, that my refinance would be challenging. I had some credit issues and I did not have a traditional lender (bank) currently on my home. However, after being contacted by [redacted] with Network Capital I knew I stood a chance. [redacted] and Network don't treat you like many other lenders. Others that I tried working with automatically declined me from their online application without giving me a chance. [redacted] took every phone call I ever place and returned emails promptly. [redacted] had the answers to my questions and gave me direction to make this refinance happen. I'm a bit old school and I appreciate talking to people. Emails are good as well but I have a hate for automated systems. No automated systems with [redacted] and Network Capital, it's all one on one business to the very end. I highly recommend Network Capital for your lending needs and it all starts with contacting [redacted]. Thank you [redacted] and keep up the awesome work.

Hello,
I appologize for any confusion.  The loan program that the borrower is approved for does not allow the borrower to pay or finance closing costs, so what agent and manager stated is 100% accurate.  I'll have a director send the borrower an email to possibly clarify any...

misunderstandings.  They can choose to read it or not from that point.  At the same time our staff has been instructed not to call them any longer.  Please let the client know that this will be handled as instructed.  Thank you for bringing this to our attention.

Hello,
We sincerely apologize if we inconvenienced the borrower in anyway.  We believe the consumer may be mistaking us for another company that has been calling her.  A lot of times when people submit their info online ([redacted]) the info...

is sent to lenders to compete to offer the clients the best deal.  This type of shopping is not for everyone. We called the borrower a total of 3 times over a period of 3 weeks.  The first 2 attempts we did not reach them.  On the 3rd and final attempt we did reach her and that is when we put her on the DNC.  The client called us however a total of 5 times. 
The client has been and is still on our internal list not to call.  We're more than happy to work with the client to get her the best deal still if she's in the market.  Please let us know if we need to take any further action.

We appreciate [redacted] bringing this matter to our attention. After reviewing his case, however, we must still decline an appraisal refund. In our transactions, the money paid for an appraisal goes directly to a third-part appraisal management company. We do not see any of the money for those...

services rendered. We further investigated this file and during the conversation, our loan officer, [redacted], asked the customer to verify a stated income. He asked [redacted] what his net, take-home income after taxes was. [redacted] told us an amount. The loan officer then told him that to be on the safe side, we would attempt to qualify his file with a much lower income ([redacted]e than $30,000 lower). [redacted] stated that he was satisfied with the number being used as an accurate amount to be inputting into his income. Based on the income information provided by the customer to our loan officer, the file was structured accordingly and proceeded into our processing and underwriting departments. As with any lender on any [redacted]tgage file, the appraisal fee was charged and paid (again, to a third-party company) upon submission of the file into processing and underwriting. During the underwriting process, when income was being verified with tax returns and other documentation, it was discovered that [redacted]’s stated income was much above his actual verifiable income, therefore not allowing the file to be approved. There is no way our loan officer would have been able to know how much lower his income was prior to the file being submitted to underwriting and the appraisal fee being paid. Loan officers base the way they structure a file on stated information from the borrower, which is then verified by an Underwriter. We can understand and sympathize with the denial of the loan for [redacted]; however, we are not responsible for an appraisal refund, nor is there any way we could have known about his true debt-to-income ratio until after the appraisal fee was submitted. Please feel free to reach out with any further questions or concerns regarding this matter. Thank you

Hello,
We had our Director contact Mr. [redacted] and there is a miscommunication.  This is our highest priority.  His loan is still in process, so there is no need for a refund of appraisal or a cancellation of his loan.  We are committed to completing the loan and...

making sure Mr. [redacted] is completely satisfied.  Per the last communication, he was going to request to retract the complaint.  Please let us know if there is anything else we could do to help.  Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not cpompletely resolved my complaint.  For your reference, details of the offer I reviewed appear below.I have not accepted a new loan from them.  They are currently trying to match or beat a loan that I am working on with another provider.  So far they have not provided any details to this new offer.  They want to work with us on resolving this issue and we are unsure if we will be working with them.
Regards,
[redacted]

My experience with Network Capital was Outstanding. [redacted] and His Crew were Outstanding. I tried other mortgage companies that were Quick and Pitifull. I've let My Fellow Vets know this is the place to go. Thank You Very Much.

I applied for a home loan with Capital Network Funding and was connected with [redacted] their senior broker. He was extremely helpful and easy to work with,. Everyone at this company was so nice and friendly. Anyway, my loan funded quickly, even quicker than I expected. I have had several home loans in the past but they didn't go so smoothly as this. I would highly recommend this business to anyone looking for a loan. I want to especially thank [redacted] for the pleasure of working with him. Sincerely, Mary [redacted]

I would like to give a big thank you to Jerome Montecillo, my loan officer with Network Capital, for always being there in preparing the required documents in acquiring the loan. The whole process was made very easy and quickly done. He was very polite and professional during the whole process.
Thanks again,
[redacted]

My neighbor recommended me to call [redacted] at Network. My wife and I appreciated the simple and professional service. Ended up saving money on our mortgage insurance which was nice. Thank you very much

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
I appologize for any confusion.  The loan program that the borrower is approved for does not allow the borrower to pay or finance closing costs, so what agent and manager stated is 100% accurate.  I'll have a director send the borrower an email to...

possibly clarify any misunderstandings.  They can choose to read it or not from that point.  At the same time our staff has been instructed not to call them any longer.  Please let the client know that this will be handled as instructed.  Thank you for bringing this to our attention.

Excellent service. Network capital proved to be knowledgeable, efficient, and pleasant to conduct business with. My refinance was handled with precision and professionalism every step of the way. Jean M. was particularly helpful and supportive throughout the refinance process. I will not hesitant to recommend them to my friends.

[redacted] at Network Capital really got the job done and done well!! My refinance was a harder one than usual, due to a lot of extenuating and complicated circumstances. However, [redacted] hung in there, helped get through all the obstacles, was encouraging and gracious every step of the way. In the end, I got a way better deal than I expected or would have gotten with the other broker I worked with.
I so appreciate him and Network Capital, and will be sure to recommend him to friends.
Thank you [redacted]!!!

Excellent experience from the first phone call with Lucas F. until the easy closing at my home. I could not have asked for a better overall refinancing! I would highly recommend Network Capital Funding Corporation to anyone looking for a home loan or refi.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: I already file a complain month ago about returning my appraisal money. They told me not to worry we resolve the problem. We have loan for you. I believe them again. They say notary person going to come to your house and you sign the paper for refinancing every thing good you have the loan. Nobody come again. They play games this people I want my appraisal money back.
Desired Outcome: I want my appraisal money back.
Regards,
[redacted]

Network Capital was the best refinance experience I've ever had. I loved the professionalism displayed by [redacted] and [redacted]. They were absolutely the best and I would rate them a 10+. I will recommend Network Capital to everyone I know because of my positive experience. I couldn't believe the incredibly low closing cost. I'm a very satisfied customer!

I have had a great experience working with Network Capital in my quest to refinance my home. My initial contact, [redacted], has been absolutely outstanding in assisting me through the mountains of paperwork. He has made every effort to keep me updated on information critical to the process. His effort are greatly appreciated. In working through this process I have worked with processors, [redacted] and subsequently, [redacted], Both [redacted], and especially, Ragan have steadfastly supported my efforts and have provided advice and guidance on what I need to do to make the REFI happen. This entire team had performed admirably. Thanks.

I had the pleasure of refinancing my home loan with Network Capital. From origination to funding, the process was seamless. My loan was funded within 10 days and the folks at NC were able to get me what I wanted. Very EFFICIENT and PROFESSIONAL! I highly recommend using NC for all of your home loan needs! I have already referred a couple friends to do the same.
Thanks NC!