Network Capital Funding Corporation

Long was a great help with my refi, earlier this year. He pushed to get refi locked in and completed within the time promised.

Excellent service provided by [redacted]

We have spoken with this client multiple times after he first filed this complaint. Not only have we satisfactorily handled any problems that initially rose, but have also confirmed that he will be signing with us and his application will result in a funded loan with our company. We believe that the...

service issues that arose were simply miscommunications that have since been cleared up. We are confident that this customer is now satisfied with our resolution to his issue, our customer service, and his loan. We are happy to address any further questions or concerns should they arise; but for no consider this situation to be satisfactorily resolved. Thank you and have a great day!    Sincerely,[redacted]Manager | Consumer Relations

Yejin J. WAS EXCELLENT AND FRIENDLY.- MORTGAGE RATE WAS BEST- SERVICE WAS FAST- ANGELA HANDLE THE FINAL PAPER WORK.
VERY FAST AND EFFICIENT- ONE OF THE BEST MORTGAGE COMPANIES.

"David K of Network Capital provided excellent service throughout the loan process. I found him to be very courteous, polite, and very knowledgeable. .I financed two different investment properties with his help with Network Capital. The entire process went very smooth. David took the time to answer the many questions I had during the loan process. I would definitely consider using David and Network Capital again in the future. [redacted] "

Thank you for taking the time to post about your concerns, Mrs. [redacted]. We make every effort to ensure that our Mortgage Bankers are offering quality service at all times to every potential customer, regardless of...

whether or not they decide to do business with us.
We take claims such as these very seriously and had our Compliance Department pull the entire call history and listen to every conversation had between you and us. [redacted] was not threatening you at any point. In fact, we found his interaction with you to be entirely polite, professional, and informative.
When you initially expressed interest on the first call, you did apply with us. You voluntarily supplied [redacted] with your name, address (of the subject property), date of birth, phone number, and social security number with the full understanding that your credit was going to be run as we determined whether or not we could qualify you to refinance with us. This is considered an application.
Since your credit was run, the Mortgage Bankers are required respond to you within 3 business days with either disclosures or a declination. You initially provided us with an address that was not your mailing address. Since your credit was not declined with us (and still does not show as being declined in our system either), [redacted] called to get your mailing address so that confidential disclosures were not sent to your investment property. He did not call to threaten to report you to the credit bureau.
We understand that after speaking with your husband that you are no longer interested in refinancing. This, however, does not mean that [redacted] operated unethically. As an experienced Mortgage Banker with a track record of quality customer service, he was simply performing his due diligence and following up with you. We are sorry that there was some miscommunication between you and that did not understand what [redacted] was attempting to accomplish for you.
We sincerely hope that this response helps to clarify the situation and put your mind at ease regarding both [redacted] and Network Capital’s business practices. We wish you nothing but the best in your future and if you have any further questions or concerns, please do not hesitate to reach out to us at [redacted]. Thank you and have a great day!

Network capital is very fast efficient and thorough for a VA REFINANCE mortgage loan. [redacted] was of great assistance through the steps and [redacted] as well! Thanks for making this easier than buying anything else that involves paperwork. You all are awesome and again THANK YOU!!!

I was referred to [redacted] at Network Capital by my father who is in the home buying process. My father and I had a long list of companies and after he sent over [redacted]'s contact information, I called him and that was it. They had the best reduction in my payment and great service. The entire process was very fast and painless.
Remember, this is probably the most expensive purchase you will ever make, and you want a team of people to make it effortless.
I highly recommend [redacted] and his team at Network Capital.

it was a pleasure working with [redacted]. He completely answered all my questions and concerned from the beginning and guided me through the refinance process. It was a pleasure working him. I really appreciate his honesty and availability and I will strongly highly recommend him.

Joseph Gaskins,
Has to be considered in the conversation of Network Capital’s rising young stars. He has the knowledge of the organizations bigger picture: to provide the best customer experience in the home lending process! Joseph has the talent and ability to be a real difference maker in his profession.
V/r
Lt. Col. (R) Gary Dangerfield
Armor
U.S. Army

Rigo Gutierrez is an AWESOME Mortgage Banker!! I wasn't necessarily in the market for re-financing, but after a short professional conversation with Mr. Gutierrez, I was convinced that I could lower my interest rate, save money, and pay off my mortgage in a shorter time. He knows his stuff and follows through on all his assurances. Total time from initial contact to complete refinance was under 20 days. I highly recommend Network Capital Funding Corporation. I've refinanced twice with them and each time was a breeze, just as advertised.

The professionalism of the staff at Network Capital is outstanding. The assistance of Cilicia Alofaitali with the IRS proved invaluable. [redacted] kept things on track and Nick Amato was so patience addressing all of my questions and concerns. It was a pleasure doing business with these three professionals.

[redacted] and [redacted] were very professional and responsive to a difficult client (me) .Most likely you too will be satisfied with their service even if you too are difficult. They know their business well.
[redacted]

Network Capital was great to work with and I would recommend anyone who is interested in refinancing to use them I would like to thank Guido H. especially he was great to work with.

I want to thank everyone at Network Capital from [redacted] who stuck with me in the initial stages to [redacted] to [redacted] and [redacted]. This was almost too good to be true. I had been trying to refinance for over a year. Your staff is professional, courteous and responsive. I look forward to working with you again and Thank You!!!

We spoke with this customer today (6/15/16) and agreed to honor his refund request of $120.00. The check is being issued and sent today and he should receive it shortly. We consider this matter to be resolved satisfactorily, and are happy to promptly address any further questions or concerns about...

the matter should they arise. Thank you and have a great day.  Sincerely,[redacted]

We worked with [redacted] and he was so helpful and AWESOME to deal with. Very pleasant and up beat!! Was so easy to talk to and he tried to do everything for us and explain everything. If we had any questions he would respond back to us immediately!! Really liked workign with [redacted]!

We are very satisfied with Ali and his team at Network Capital. The process for refinancing our home was quick and efficient. They do a great job communicating and made this a pleasant experience from beginning to end.

This was my second refi with Network Capital Mortgage in the last three years. I was very pleased with the efforts made by Mr. [redacted] to help me find the best rate/term for my needs. I was also very happy with the work of the processor who handled the execution of the closing, Ms. [redacted]. With their help I obtained a great rate that will allow me to spend substantially less on my mortgage over the term of the loan!

This review concerns the overwhelming service provided to us by Ms. [redacted] at Network Capital during our refi process. I give her and the company 5 stars. GOD Bless
Pastor Fred