New England Diamond Exchange of New Hampshire

Indicated that warranty was out of time line to report
I contacted warranty office within one week of stainSpoke with a customer service rep Andy on the week of April 25thHe indicated that he reviewed claim with supervisor and they would approved due to information and cleaning solution was not provided at time of pick up or purchaseRep indicated that I would receive a call from a tech to come out within business daysI contacted them when I received no call back and found out rep Andy did not complete claim formI asked to speak with a supervisor due to the fact that they indicate calls were recorded and felt they should pull information and contact me backI left a message for supervisor with no return callI then decided on 5/12/to submit information online due to the fact I will know information would be updatedI then received an email notifying me that the claim was denied due to not submitted within two weeks of stainI called sent a message to Uniters on

Ordered a replacement remote for a RIZE adjustable bed Uniters deducted the money from my account but never sent the product and now won't respond
Called Uniters at XXX-XXX-XXXX as instructed on my warranty on 10/25/to order a replacement remote for a RIZE adjustable bedTold that the part number is WR-and was sent to sales at XXX-XXX-XXXXTook my credit card information and told me I would have the replacement in - days Debited my account for $on 10/25/ No remote arrived so I called again on 11/10/and spoke with ClaudiaShe tells me the remote isn't in stock and gave me order #XXXXXX She would research and call me within the hour to let me know when it will be back in stock No call back On 11/17/I call again to the sales line at XXX-XXX-XXXX and now I get Debbie at Customatic and RIZE service center in SC Debbie explains that they are taking over RIZE customer serviceShe takes my claim information and is sending it to a sales manager for

Not honoring claims per warranty
Claim Reference
CXXXXXXX
Claim Created
7/17/
Incident Date
7/16/2018Table - Dining
Breakage, Base, Glass
I filed a claim for my dining table because some of the panels on one of the bases cracked and brokeThis is the correspondence back and forth between us:
7/17/THEM: We are reviewing your claim and will provide an update within hours
7/17/THEM: You declined our cash settlement offer and want to have your furniture item replaced insteadWe are currently in the process of sending your replacement authorization to your retail store
Amount: $
Reference NoCSXXXXXXX
08/06/THEM: We are in the process of updating your claim with new informationPlease check back within to business days for further updates
ME: I have not received anything from you on this claimI checked my spam box as well and there was not correspondence from you
08/18/THEM: We are in the process of updating your claim with new

Purchase worrynomore warrantyThe mattress has a stainWorrynomore tried to repair stain, failed and wont replace mattress
Purchase worrynomore warrantyThe mattress has a stainWorrynomore tried to repair stain, failed and wont replace mattress.The mattress is no longer availableThe equal mattress would the the palace, however being its now $more in price they want me to pay the differenceWell it states equal to in the warranty sectionI want the replacementIts not my fault you offer year warranty and change mattress and dont stand behind what your offering of replacement or equal to mattressPlease replace mattressI been down to store to figure out with the sales rep that the equal mattress is the "Palace" sterns and Foster I feel I gave you plenty of opportunity to repair mattress, sending out two techs over a month timesThank you

The company failed to honor warranty when I called to report that the motor of a piece of sectional recliner couch was not working
I called to report the problem on 10/13/ The agent asked when we noted the problem and I replied that I did not recall She stated she needed a date to put down I said maybe about a month prior Then she said she was putting down 9/13, month from when I called I said fine since I did not remember She put me on hold, stating she was going to input all the information and tell me the next step She came back on the line after a few minutes and told me the claim is denied because the policy states we have days to report the problem I asked why she did not tell me that in the first place and why she said she was putting down days prior She stated that they are not allowed to tell consumers that detail but it is in the contract We purchased this sectional from Macy's years ago, and we never received or saw any contract When I ini

We purchased a a protection plan for a carpet from Macy's with a company called Worrynomore They do not uphold the policy
We purchased an area rug from Macy's in January While purchasing is was recommended we purchase the protection plan and we did It took several weeks for the carpet to be delivered but we noticed immediately that it started to loose it's threading Since it's shag metallic carpet pieces were coming off almost instantly I called the Worrynomore to file a claim and after providing very specific details and information and identifying the issues of the carpet falling apart happened almost instantly but we waited to see if it was just because the carpet was new, the individual on the phone asked me to provide her with an exact date to put on the file in order for the claim to go through So I just said let's shoot for around months ago even though I had told her that it started happening immediately when our conversation initiated She then begins to p

Uniters NA - Sham Protection plan company offered by Value City Furniture, refused all my claims, saying they're not covered under their Terms
Purchased protection plan on 07/12/for a replacement furniture (Jaguar Red Leather Sofa + Love seat) already damaged due to faulty manufacturing from Value City FurnitureProtection plan to be offered by Uniters NA - https://ws.unitersna.com/Leather on the sofa and love seat started peeling off from arm rests and foot rests, Plus stitching started coming off from left leg of sofa and took pictures and filed claims with uniters NAThey closed both claims w/o even speaking with me first saying the defects are not covered under their protection planBoth sofa and love seat were also making creaking noises whether reclined or not, plus cushions on both sofa and love seat were shiftingRep said I can claimTook all information from me (Call time hour) and finally tells me that I should've notified within days of occurrenceI onl

Waiting on Replacement for months
April I made a claim for a broken mirror on my dresser drawerI waited patiently for the replacementNever received anythingNow five months later I get a email saying do I want $or a whole new dresserHowever if I get a whole new dresser the warranty is voided and I will need to purchase a new warrantyI must say to offer me $for a $dresser that I have not had for a year is a jokeSecondly the whole reason I purchased the warranty is because of the type of mirrored furniture that I purchasedSo now you will replace my dresser because for whatever reason you can't replace the mirror I would have to purchase a whole new warrantyThat is absolutely ridiculousWhy am I being penalized? I still have not received any replacement

The insurer refuses to take care of the issues at hand even though im coverrd
I was told im an *** and *** and that my insurance doesnt cover whats wrong with my furnitureIve got a copy of the insurance policy

Submitted a claim for fabric issue on power recliner that was part of sectional Claim was denied
Purchase a southern motion sectional with power recliner On 3/30/along with a year extended warranty 12/one recliner the bonded leather fabric started cracking and pleeing The warranty company came out and replace the full recliner Then 12/the other power recliner started doing the same thing I submitted a claim to warranty company and they denied it saying that it is not covered I sent in a dispute on 1/17/With the the fact being that they had already replaced one recliner for the same reason why would they not honor the warranty They denied the claim again I called Uniters on 2/4/to find out what the difference was and get more answers as to why one claim was honored and the other was not They said they were two different reasons on the different claims I asked to speak to supervisor and was put on hold then told to leave message on answer

They will not cover the warranty on my furniture
Claim#CXXXXXXXI have insurance on furniture that is suppose to replace or repair if accidental damage occursThey will not honor there insurance policythey claim it is not accidental damageThey have no way of knowing that

We requested a spot treatment on stains, treatment was refused and a claim was entered by the technician, then denied by the warranty company
While purchasing a sofa from American Signature Furniture in On January 2nd 2016, I was encouraged to purchase to service plan, which pretreat the sofa with a scotchguard like treatment, and they would send a technician to remove any stain we couldn't get out on our ownMy wife called to schedule a spot treatment for stains we couldn't get out, and when the tech arrived on June 22nd he refused to try and remove the stains and said he would have to enter a claimOn June we received an email saying our claim had been deniedI don't believe they ever pre-treated the sofa, nor do I believe claim was denied for any viable reason Additional I don't know what the tech put on the claim other then "unknown Stain"
Claim# CXXXXXXX
Claim Date: 6/3/
Warranty Certificate#: XXX-XXXXX
Warranty Type: Combo
Purchase on American Signature F

Purchased a couch then had a problem with itCalled to have service and no resolution so far
I purchased a couch on 08/18/with the Pure Promise warranty from *** FurnitureI started to have a problem on 04/27/I filed a claim on 05/03/Claim # CXXXXXXXA technician came out to assess the damageI went online to see the status and it said a part was ordered on 05/22/I called twice on 06/21/& 07/13/and was told a part was ordered and it could take 8-weeksIt has been over weeks and still nothingI emailed the company twice and never got a responseIn the meantime, my couch is getting worseThe springs underneath are broken and the material is rippedThe couch is sagging more and more each dayI paid over $1,for this couch and it did not last long before it started to defectI have made attempts to get answers from this company and it went nowhereAll they tell me is that it can take 8-weeksWell, 8-weeks has since p

The Company has declined a warranty claimMy couch has a rip (covered), but Company claims the leather is weak and wearing (not covered; not true)
Claim No.: CXXXXXXX; Claim Date: 1/16/XX X:XX PM; Sales Receipt No.: XXXXXXXX; Warranty Certificate No.: XXXXXXX; Warranty Type: Combo
When I purchased the Dual Recliner Three Seats (the "couch") at Macy's in Torrance, CA, on November 1, 2011, the sales associate encouraged me to buy the "Worrynomore Plan" for $and assured me that the warranty would cover "anything and everything" that could go wrong with the new couchWe have had the couch for less than five years, and it is in great conditionThere are no signs of wear and tear as the couch has not been used very much by our family
Although we have taken great care of the couch, I recently noticed that there was a rip under one of the couch's armsOn January 16, 2016, I called the company to inquire as to the process of repairing the couch under the terms of the warra

I purchased a warranty from Uniters North America in through Jordan's Furniture, which is not being honored
I purchased a sectional couch from Jordan's furniture on 2/26/for a total of $and a warranty from Uniters North America for a total of $159.90, which was delivered on 6/29/The warranty from Uniters North America guaranteed to repair any damage made to my couch, excluding wear and tear and animal damageI stared a claim on June 26th and finally after months they have denied my claim stating that the couch was damaged due to wear and tearThe damage is in areas, one on the left facing cushion with puncture hole caused by a pencil or pen in a pant pocket and the other on the front facing left arm of the couch with many puncture holesThe punctures were not there before and clearly could not have been caused by wear and tear due to the odd location and very little exposure to any elementsThe couch should be covered and in fact t

I was very pleased with the representative handling the call and the speed they were able to get a tech to come out I also appreciate the tech was knowledgeable and understood the issue Also since I had discussed the issue the tech came out with the part which eliminated the tech coming back out I would recommend them highly Tech was excellent Thanks

Fraud, sold a warranty through Macys and was told that all items would be convered questioned items and then first claims they would not even take
Fraud, sold a warranty through Macys and was told that all items would be covered questioned items and then first claims they would not even takefor food ? Now looking for small claims against warranty company and macys and refund for full refund not prorated Called and when asked for manager was hung up on

Uniters not following through on warranty service that was purchased
I purchased a piece set of furniture from Value city furniture in Pittsburgh, PA in September At this time I also purchased a warranty through Uniters WarrantyNow, February 2016, I have moved to Anchorage, Alaska and my love seat recliner quit workingIt is an electronic dual recliner love seatPaid $for the one loveseat, plus the cost of the warrantyIn January I submitted a claim onlineAfter a few days I received an email stating a company would be in touch with me within days to fix this problemNo company name was listedThen a few days after that I receive another email with a form to sign saying they are offering me a check for $and that by accepting the money my warranty will be voided for the entire years and my couch will still not be fixedI immediately called them and was told "there are no affiliated techs in your area, so we are offering you a cash settlement." It

purchased a warranty sold by the sale rep telling me everything was covered when they only cover stainsThis company *** you out of dollars
I called in for a warranty claim and I had a booklet with the detail on what they cover and it seems as if everything is covered and then the rep on the phone goes into the detail which I did not receive at the time of purchasing my sofaAll I was told by the rep was your covered dont worryNow when I call the warranty is only good for stainsI would have never purchased a warranty for stains this is a *** and this company should be shut down for fraudulent sales tactics

Denied claim after technician explained that there were so many defects he didn't have time to list them all
These guys are an absolute JOKE! Do not get a warranty with themWe have a couch we bought through *** *** Furniture and the warranty clearly states which repairs are coveredGuess what, they sent a letter stating that they denied itI will be getting formal complaint together with the Revdex.com with all of our information and highlight the parts where the warranty specifically covers the couch and the letter they sent in denial The technician even went as far as to laugh at the lack of space there was to input all the defects I also found it comical that the assessment was done on Saturday at PM and the denial was in at PM on Sunday It is curious how quickly the claim was denied and the details on the report were anything but I also love the fact that the dispute needs to have more details on it than the social security administration needs They asked fo