New England Diamond Exchange of New Hampshire

Uniters fails to communicate claim detail, and keeps disconnecting the call and closed case without completing
No emails were received that were as described by Uniters and then when we try to continue the phone call, they disconnect me They closed the cases without completing and with my full attention to the matter CXXXXXXX & CXXXXXXX

My loveseat has been broken twiceThey came out twice and it is still brokenVery poor serviceI complained and they don't want to fix it
Purchased a loveseat and couch in March They are made by Ashley Furniture and we purchased temp from the Furniture Super Store in Rochester MinnesotaReference number UNIXXXXXX It all started in May of where the right side of the loveseat broke internallyClaim CXXXXXXXThe service guy came out and "fixed" it but it leaned toward the outsideIn August 2015, one of the recliners was not working properly in the couch from a manufacturer defect of a missing rivetClaim CXXXXXXXWe didn't notice it right away because it would only catch when the bar was in the wrong placeThey never made it out to fix for months(January 2016)and kept reschedulingWe asked them to look at the loveseat while they were here but was told that if it isn't on the ticket that they can't look at itIn August 2016,the left side of the loveseat broke

Furniture cleaned and stains returned, 2nd claim was denied due to "accumulation of stains" and they will not reopen despite this knowledge
Plan name: Value City Fabric 7yr All stains XXXXX
Purchase date: 07/27/
Contract length: years, end date of 07/26/
1st claim: CXXXXXXX opened on 12/18/closed on 01/06/
2nd claim: CXXXXXXX opened on 05/09/closed on 06/29/
Website for contact # goes to a blank page: http://www.uniterspure.com/contact_us
Furniture cleaned and stains returned, 2nd claim was denied due to "accumulation of stains" and they will not reopen despite this knowledgeI am seeking a full refund of the purchase price since I am not satisfied with the resolutionThe cleaning solution given at purchase does not clean the material of the couch correctlyTime between reporting stain and resolution was way too long

Uniters failed to repair furniture covered by warranty that was purchased
I purchased a piece sectional and matching ottoman from JCPenny in CA in November,and it was delivered in late January The salesperson highly recommended purchasing a protection plan, which would cover accidental damage to the furniture for years from the delivery dateOn January 6, at 7:11am PST, I called JCPenny to file a claim for damages on my couch and ottomanThe phone call lasted minutes I explained that the couch had a small tear in the seam and that there was an area in the couch where it feels like the wood is broken because it drops when you sit and the cushion is weak in that areaThere were also small stains on the couchThe representative was friendly and appeared to be helpful He stated that they were receiving many calls at that time so my wait time would be approximately three to four weeks I explained that my warranty expired in days from that date and the r

This company is a complete scamI was tricked into buying a warranty that covers "everything" when it in fact covers NOTHING
In February of I purchased a sectional couch from *** Furniture and was talked into purchasing a year warranty that would literally cover "everything" according to the sales personPet accidents, rips, tears, wine spills, etcEVERYTHING as I was toldIn August of last year my couch had numerous things starting to go wrong a few rips and a couple of threads coming undone and some peeling on two of the sections of the couch
I thought, no big deal I bought that awesome warranty and I still have many years left on itSo I called Uniters and spoke to someone for over an hour explaining in detail precisely where all of the warranty issues were on each piece of furnitureAt the end of the conversation she said "Great, looks like everything is covered"I was informed that *** Furniture Repair of *** FL would be coming to fix my

We were pleased with their serviceThe technician was prompt and professionalWe would recommend them

This can is not ho mm original their warranty on my mattress
This is regarding claim CXXXXXXXI filed a claim and they sent a tech to my home to clean a stain that their product was supposed to protect my mattress fromI was told that if my stain reappeared after cleaning that my mattress would be replacedNow they want to send someone out againAfter several emails were not returnedThis has voided my warranty on my mattress

Wrongfully Denied a Claim and gave a post hoc reasonI submitted a claim which they first said was not filed timely then later said it was not cover
I bought a warranty on a leather sofa ottoman and chair from Macy's Through use the chair and sofa were punctured and scraped and the ottoman had a color transferI filed a claim to repair or replace all three piecesThe claims were filed at the same timeUniters "lost" my sofa and chair claim but replaced the ottomanI was instructed to revoke the sofa and chair claim which I didUniters then denied the claim for not being "timely" I asked for a review and they had promised to get back to me in to days each time I would ask for an update the response was the sameWhen I asked for their legal office address because I wanted to file a fraud claim they got hostile and told me (wrongfully) that scrapes and punctures on leather were not coveredThis is falseThey are not honoring the warranty and they are taking advantag

I bought a bedroom set with *** Furniture and also purchase the PURE PROMISE insurance for the bedroom setI called to make a claim because some of the drawers were a little broken and so was the night standThey denied my claim stating this was due to violenceI had days to dispute which I did I sent a letter and more pictures of the bedroom set on 02/14/and asking if they could replace it to please fix itI received an email it will take days for me to get an answer I called today 03/26/more than days letter because I have not received anything from them and I was told my status was still declined because it was determine that it was wearI called *** Furniture and ask them why would they sell me an extended warranty "PURE PROMISE" and tell you EVERYHITNG is cover ANYHTING that happens *** will replace or fix your furniture, they stated they had nothing to do with it
Product_Or_Service: bed room set

I had a negative experience with this company They couldn't get the stains out of my chairs and instead of settling, they kept sending out cleaner after cleaner, each of whom would take pictures and say "these chairs can't be cleaned" and "I'll turn in my report." I filed a complaint with them, they send out a guy who had been out before who said "You mean other guys have been out here? I told them these chairs can't be clean." I stated my concerns about how the company won't do anything but send out another guy and he said "Yes, they are just a bunch of paper pushers." I called for some defects in the finish on the table and the guy they sent out said "Yeah, you better get these chairs scotch guarded right away." So I did The final resolution from the company was that because "the items were Scotchgarded (unauthorized maintenance by the warranty holder), the claim is denied "Scotchgard is not an approved product." The warrant service was offered through Macy's Furniture and I will file a complaint with them as well I was nervous about the fabric on these chairs when I bought them and the Macy's salesperson said "oh, don't worry, you have the warranty They'll keep the chairs clean for you." What a rip off

Go over your warranty with a fine-tooth comb I purchased a leather sectional from a furniture store and bought the year warranty plan Most people are under the assumption when something goes wrong with the item under warranty it will be fixed Because I gave a date (an estimated time I noticed the problem) over days from the day I called, the claim was denied
While my service rep was professional and courteous, this warranty is nothing short of a scam Very disappointed in how they handle their claims Would never purchase through Uniters again

Won't honor a year warranty on leather furniture
On February 21, 2011, I purchased a leather Arizona BRK Living Room set from Value City Furniture in Woodbridge, VA Along with it, I purchased a 7-year limited warranty against chips, gouges, spills, etc Since moving to South Carolina in 2012, the plan followed On January 17, 2016, I noticed that there was a small puncture on the headrest of the Love Seat that was beginning to peel On January 25, 2016, I located my warranty certificate but called Value City Furniture in Woodbridge, VA They said that I should call UNITERS NA, which I subsequently did I explained my problem to them He asked when did I notice the tear I told him the date Then he asked me to hold After about minutes, he came back to the phone and said that I was outside of the 5-day window to report the damage and that they will not honor the repair request I told him that I did not realize the damage would spread and did not find my warranty boo

I requested a repair under warranty which they deniedThey claim there is a day reporting period
The incident occurred on 12/27/We left for a month vacation on 12/31/Knowing no one would be available for repair we waited until we returned on April 2, The time period for repair was never explained to us at time of purchaseThe print on the warranty is so fine only a teen ager could read itItem was purchase on 10/30/2012, delivered on 11/13/2012, Manufacturer repaired immediately after receiving for damaged button on couchSame button is in need of repairManufacturers rep placed the warranty info under dust cover explaining that that way we wouldn't misplace(This lead to the fact that we could not even know about the claim timeClaim number is CXXXXXXXTalked to a supervisor Roni (XXXX) and I received no satisfaction

Absolute worse experience, after a tech came out to view the damage he said it would be covered and I would have to wait three months for the repair product to be shipped out to me I waited the three months and after hearing nothing I called Uniters to check the status I got a complete run around, telling me I had to contact Value City for my parts, although my warranty is with UnitersI was back and forth calling between Uniters and Value City and yet nothing was done!!! Complete waste of time and money, extremely dissatisfied

I bought a recliner couch and after reclining it would not go down.I called unites they sent a tech he said it was a broken bar and he ordered the parts.after not hearing from them I checked on there web site they said not covered now they blocked me from there web site

I paid $for a extended service plan for theater furniture purchased by *** Signature which is handled by Uniters which was purchased on 08/15/The terms of the warranty is for years I had one of my power recliners motor malfunction on 3/15/I called Uniters They sent a tech out a couple of days later the tech determined the motor assembly needed to be replacedUniters said it would take to weeks for delivery of the new part I had called times within the week period each time Uniters gave me a different date of when the part was ordered I called on 4/09/to get update (week time frame has ended) They tell me they have to place another order and I have to wait another weeks because the part was never order as stated weeks priorI have tried reaching out to Uniters because I have given them everything they have asked for (photos, receipts etc) The claim was excepted but every time I would call for update no one could give me any info and just to

Uniters would not honor my claim and would not give me a valid reason why not
I submitted a claim at in February due to an incident that was covered under the warrantyThis claim was originally closed due to "timing" but when I questioned the timeframe based on my own documentation the claim was re-opened with no other detailThe technician came and then stated that he did not have the right equipmentHe said that he would be in touch by the end of the day to reschedule the repair of my couchI did not hear from Furniture *** so I called at the end of the week and they said the technician was really there to "evaluate" the damage and not to repairAnd that my claim was going to be cancelledThe person on the phone insisted my claim was based on pet damage even though I did not mention pet damage in my claim
I believe Uniters is untruthful and tried every way possible to deny the claim from the beginningFrom unjustly closing the claim to sending a techni

CALLED IN A CLAIM FOR A PROTECTION PLAN I PURCHASED ON MY COUCH
I CALLED IN A CLAIM, THE REPASKED IF I SPILLED SOMETHING ON MY COUCH TO CAUSE THE STAIN AT THE TIME I SAID I DID NOT BELIEVE SO AND IF I DID IT DID NOT STAIN RIGHT AWAY SO I WAS UNSUREUNITERS DECIDED TO DENY MY CLAIM FROM THE ABOVE STATEMENT WITHOUT SENDING AN INSPETOR OUT TO VERIFY THE DAMAGEI PAID $FOR THIS PROTECTION PLAN AND THEY ARE DENYING MY CLAIM WITHOUT EVEN INVESTIGATING THE DAMAGE, I WORK AS AN ADMINISTRATOR AND THIS IS ILLEGAL UNLESS AN INSPECTOR VERIFIES DAMAGE TO NOT BE CAUSED BY CONTRACT TERMS

Rude and bad business behavior, no resolution with numerous calls with several people
I purchased my furniture from Macy's and they suggested the protection plan was best optionI followed the process to have a stain removed on my furniture and was given a five day wait which than turned into a unprofessional encounterI spoke with the worrynomore protection company and followed there process, the company they referred to my concern process was simply horrificThey the woman that I spoke with stated someone would call me back on my 856, telephone number and cross reference my email addressWhich they did the opposite and called my another number given no opportunity for me to not know when someone was coming to my homeA man shows up and to my door 830ish and I let him before once I began to tell him that I never got the call, he walks in my home with this horrible body smell as though he was chain smokingI tried to ignore it and explained the stain on my furniture that he was

Uniters has given me a very hard time replacing my furniture.a technician came out ,he has quit the company uniters can't find paperwork that was sub
I filed claim on 8/3/the seams are seperating and the springs are bulging out of all chairsI have had chairs replaced beforeI was told that once I submitted the pictures that a technician will contact me within to hoursA technician contacted me one and a half weeks laterI had an appointment with the technician from the hours of AM to the technician did not show up until after PM he stated that the furniture needed to be replaced and that he would submit the paperworkI did not hear from him for another week I contacted him he Stated that he had quit the company and that he had submitted the paperwork to UnitersThey sent another technician out however he didn't service this areaContacted the telephone number that is listed under Uniters email unfortunately this number is the number to furniture ***