New England Diamond Exchange of New Hampshire

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Would not fix the problem with my couch and love seatcalled a month in a half ago when the tech come to my home he didnt fix 1/of the problem couch and love seat are broken and they refuse to fix itThey never got back to me about the issue for two weeks I had to keep calling and calling and callingFinally when I got an answer the guy said well there is nothing we are going to do so you need to go to the store and have them explain our pure promise to youI said everything that is wrong is covered by youThey said we are not fixing itI bayed for this funiture one couch and a love seat complete junkpayed for the warrenty plus taxfor nothing

Uniters NA has failed to fix or replace my recliner, of which I have a warrenty for through Value City Furniture
In 2014, I bought a recliner through Value City Furniture in Gurnee, IL I purchase a 5-year warranty which covered damage and cleaning with this recliner through Value City and subsequently through Uniters NA In March 2017, the recliner became stuck in the Up Position and failed to go down I contacted United NA immediately to request a fix or replacement Uniters NA sent a technician out and determined a part was needed to fix the Love Seat Recliner On 3/27/2017, I received a letter in the mail stating that it would take 8-weeks to receive the part in the mail Beginning on 6/12/2017, I began calling Uniters NA everyday to find out where the part was and when it was going to be delivered On 6/23/2017, a supervisor finally told me that the part was not going to be delivered until mid-July, and that if it wasnt delivered to me by mid-July, then Uniters NA would

I submitted a warranty claim on two pieces of furniture, but was informed by Company that my claim was denied based on a vague, subjective response
Date: January 7,
Claim Dispute Department
Uniters North America, LLC
P.OBox XXXXX
Riviera Beach, FL XXXXX
Claim #: CXXXXXXX
Claim Date: 11/19/XX X:XX AM
Sales Receipt #: XXXXXXXX; XXXXXXXX
Warranty Certificate #: XXXXXXX
Warranty type: Combo
Dear Uniters Service Center,
I would like to formally dispute the argument that the damages reported by the technician fall under the category of exclusions detailed as "accumulated scratching, soiling from wear, tear, maintenance or everyday use"Per the report initially submitted, the damages to the furniture actually fall under the covered category of "damage to wood, bamboo, or rattan furniture"More specifically, the damages fall under several specific sub-categories:
1) "Household food and beverage stains, marks and rings";
2) "Scratches penetrating through the t

I filed a claim on my rocking love seat and they sent a technician out to fix it then the claim was denied and was not given any notification
I purchased a rocking love seat and reclining sofa from Value City Furniture in June There have been mechanical problems with both pieces and they were both serviced by Value City FurnitureOnce the year warranty period through Value City Furniture had passed * had a year warranty with UnitersI initially called to report the same problems I had been experiencing in January of and was told that too much time has passed *** the problem had occurredI called again in April when the rocking love seat no longer reclined and reported that there is still an issue with the metal grinding when you rock the rockersThey sent a technician out who was able to briefly repair the reclining mechanism, which is now broken againI heard nothing from Uniters or the repair technicianI called Uniters on 7/8/and was told that the cl

This company is a total scamSave your money and do you know by extended warranty through uniters North America
I purchased a sofa from American signature a few years agoI also purchased an extended warranty he for the sofa through uniters North AmericaI have had multiple issues with the sofa, however uniters North America will not cover any of the issues that I have brought to their attention

I made a claim about a broken couch on March I have reached out to them multiple times since and have had no resolution
I made a claim on March Their website says I will hear back within a dayI had to call a week and a half later because nothing was done with my claimSince then, I have never been contacted by them and have had to reach out every timeTo this point, they have lied to Value City corporate (where I purchased the couch) and said they had a technician coming on April and then lied again and said someone was coming April The warranty company is now saying they have a work order scheduled for April 20th, which will just be someone coming to look to see what should be done and then waiting even longer to actually have it fixedThis company is incredibly dishonest and not customer service oriented at all

They are not honoring stains on our tableWe do not know the cause of the stainsProbably, something accidentally leaked through the tablecloth
#XXXXXXXRCIZ purchased at ***'s Furniture 8-20- Uniters denied my claimsSeems from the complaints that this is commonWhat a scam!

I purchased a year warranty plan on my couch which is approxyears old and falling apart and Uniters will not honor the warranty
The couch was purchased at Value City on 12/22/and I purchased the year fabric warranty with it, invoice # XX-XXXXXX-XXThe coverage states it covers rips, tears, and burnsI made a claim and sent photos as soon as I noticed the damage with Uniters NA using the plan and receipt from my original purchaseThis was on 01/06/I never received a response (even though their contract says response within to business days) so I called to check on my claim on 02/16/to the warranty center at XXX-XXX-XXXXMy response was that the claim was closed and that I was notified of this and they claimed it was wear and tear and an accumulation? I was then put on hold to speak with a supervisor, which never happened because I was hung up onI then returned the call and computer assisted answer said I Had calls ahead of me and would be con

Furniture claim not fixed
I purchased a sofa set from value city furniture in I also purchased a protection plan for it which I later found out is provided by UNITERS
I am trying to file a claim to fix some damages to my sofa and the insurance company is saying that they cannot fix it even though it is covered by insurance

I purchased the warranty from the Roomstore who is now closed Uniters approved a settlement back on 6/still haven't received the check
May 10th, I opened a claim with Uniters to fix/replace my chairMay 14th a tech came to my house did a temp fix and called to advise it needs to be replaced 5/I emailed a copy of the receipt5/followed up6/called they advised they would replace (room store closed)so I had to accept a cash settlement of $(chair was purchased in March for $750)6/I signed the cash settlement agreement, my understanding at that time was the check would be released Making several phone calls to find out what is going on, getting different answers as to when I will receive my money 6/I was advised the check had been mailed and would receive in -business days 6/called to confirm check was mailed and was advised that approvals were just granted and the process and I wouldn't receive a check until next month @ this point I asked to spe

Terrible Warranty Service, does not listen to the consumer
on 8/21/I placed a claim that the middle section of my dual reclining sofa had collapsed and it felt as though you were sitting on the floor I placed a claim almost immediately as I had great concern because I have young children in my house and they continued to get their legs stuck in the couch due to the defect, not to mention that I needed a functional sofa After waiting a month, someone finally came out and repaired part of the spring, he wasn't exactly friendly, very sarcastic and arrogant and seemed in a hurry When he left he said "its not like it was when you got it but its better than it was" and yes it was better but no not like it was About a week went by and I went to sit down and went right through the couch! I immediately filed another claim After a few days of no response I called checked and they worked this work order into the original claimWaited yet another month to have someone come

Horrible customer service
I purchased the year warranty through *** furnitureAfter owning the furniture set for a year, I've discovered some issues with the sofa set so I filed a claimUniters was quick to send me to a local furniture company who would come out to look at the issuesThe third party contacted me one timeI have since called and emailed to no availHORRIBLE service! If I cannot get in contact with whom uniters has assigned the problem to, how will I have the issues resolved?

Uniters is not honoring their warranty and the service representatives are disrespectful to customers
I purchased a sectional from American Signature Furniture about two years agoMy couch started peeling and I submitted a claim to Uniters as when I purchased the item, I was given a warranty by the sales representative which states they cover cracking or peeling on seating areas (see attached) This is the reason I paid for the warranty, otherwise I wouldn't haveThey have rejected the warranty stating they don't know what I am reading but that they don't cover this and I should call the storesI am in contact with the store now, however I believe Uniters should fix or replace what they charged me for, otherwise this is just plain advertising and stealing

UNRESOLVED WARRANTY CLAIM
I purchased a warranty for my reclining sectional and the frame is now loose allowing the whole back of the couch to move significantlyI filed a claim and the technician said they were unable to reach meI called and left multiple messages only to be ignored and have my claim cancelledUniters (warranty company) reopened the claim with another technician whom called me the following day to inform me they do not service my area and were also cancelling my claimI called uniters and received no helpI now have a broken couch with a useless warrantyThis is absolutely unacceptableThe warranty states that if it is unresolved or not repairable that a full credit of the original purchase amount is to be issuedConsidering they have failed multiple times to even solve this problem I feel hat the credit is due, immediately

Warranty issue - Worrynomore refuses to fix/refund our sectional
I purchased my $sectional along with Worrynomore Great Give Back SS Macys Year RTB at Macy's in Bensalem on 03/28/Policy: XXXXXXX
Sometime later i've got a few stains on the leather sectional, and I opened a claim with Worrynomore Worrynomore dispatched a technician with horrible professional skillsThe technician tried to fix the stains, but created even bigger stains on my leather sectional and therefore damaged my sectionalThe stains were visible from the beginning and the technician was dispatched again, and again he did a lousy job againOver the years, the stains became even more visible, and now, Worrynomore refuses to fix the stains created by the tech saying they don't cover discoloration itemsMoreover, they even refuse to fix new water stains

bought 7yrs warranty thru MAcyworrynomore,Uniter too many involved to repair sofa/reclinerrun around between cotech dont order parts mths wait
uniter/worrynomore their tech comes don't order parts and no communication between tech and colast visit tech 5/no order is placed till 6/when called cust servhave no clueneed sofa repaired in days as we are movingwaiting for mthsfor them to workclaim # cXXXXXXX-X/
claim cXXXXXXX-X/last tech came 5/suppose to order parts- nothing as of 6/orderedNEED URGENT ATTENTION AS THEY HAVE WORSE SERVICE,LACK OF COMMUNICATIONUniter/Worrynomore tech don't communicate to order(daorder placed) and it takes 8-weeks to get one little parts and its customer responsibility to call back and then schedule for tech which is another 3-weeks

We were sold this protection plan by the salespersonShe boasted that if ANYTHING happens to the couch, vomit, pet mess, colored markers (our yo was with us), they would come out and clean the couchI've purchased plans like these before and never needed them, but erring on the side of having a toddler, we bought the planOur kid was just vomit-sick for the first timeWhat I could not catch ended up on the couchWe immediately washed the area with the provided solutionThere was no visible spot, but the smell did not go awayWe washed the area again the following dayNo luckMy husband downloaded the Worry No More app and submitted the claimThe app was not easy to use and provided no confirmationTurns out their solution was to send us more cleaning productI called Macy's and they were astounded that this was the situation and were also under the impression that they would send a cleanerThey told me what to say, I called Worry No More and said exactly what Macy's saidTheir response "we don't cover smells"Zero customer serviceThat's itBrand new couch ruinedWe honestly wouldn't have bought a new couch with a toddler if we knew it wouldn't be coveredShame on Macy's for using such a terrible company to take care of their products, and shame on Worry No More for taking money and providing zero customer service Now I'm being told to call back and ask for a supervisor It shouldn't be this hard to get a company to provide a basic service they sell

Untimely service which resulted in more damage to furniture
I filed a claim on 11/15/regarding my couch, my dog had a litter of puppies on the couchAccording to the warranty pet fluids would be covered, it took the service tech until 12/11/(days) to respond to my claim, in that time we had to remove the couch from the house, it was placed on a covered porch with plastic, it was damaged by a wild animal while outside
Problem date: 11/15/Purchase date:10/13/
Model # XXXXXXX Order # XX-XXXX
Amount $Method: Value City Credit Card
I disputed the outcome, I have tried to contact the company via email times, they do not answer emails and questionsMy dispute review says it was opened on 1/15/closed 1/14/ I have questioned this and not received an answer Everything I seen online says that a service tech will respond in days, mine was

Extremely pleased by all aspects of the processOne of the holy purchase again and would recommend to everyone

Seam separation on couch there are also additional scratches on the couch and scratches on the tableCompany refused the repair due to accummulation
I purchased furniture with warranty in January of I filed a claim in January I could not get an appointment until the end of the month and then they canceled that appointment and gave me another one and canceled that one due to the weather between the first call and the actual evaluation, more damage occurred to the furniture and now they are refusing to repair itI am totally displeased with the company at this pointI have tried to make contact with them and they have refused to respond to my emailsI am going to file an appeal with them
If the warranty covered seam separation and punctures spills etc, why are they throwing the accumulation of damage at meHad they came out when I first called, we would not be having this issue