New England Diamond Exchange of New Hampshire

Absolute worse experience, after a tech came out to view the damage he said it would be covered and I would have to wait three months for the repair product to be shipped out to me I waited the three months and after hearing nothing I called Uniters to check the status I got a complete run around, telling me I had to contact Value City for my parts, although my warranty is with UnitersI was back and forth calling between Uniters and Value City and yet nothing was done!!! Complete waste of time and money, extremely dissatisfied

Rude and bad business behavior, no resolution with numerous calls with several people
I purchased my furniture from Macy's and they suggested the protection plan was best optionI followed the process to have a stain removed on my furniture and was given a five day wait which than turned into a unprofessional encounterI spoke with the worrynomore protection company and followed there process, the company they referred to my concern process was simply horrificThey the woman that I spoke with stated someone would call me back on my 856, telephone number and cross reference my email addressWhich they did the opposite and called my another number given no opportunity for me to not know when someone was coming to my homeA man shows up and to my door 830ish and I let him before once I began to tell him that I never got the call, he walks in my home with this horrible body smell as though he was chain smokingI tried to ignore it and explained the stain on my furniture that he was

Terrible Warranty Service, does not listen to the consumer
on 8/21/I placed a claim that the middle section of my dual reclining sofa had collapsed and it felt as though you were sitting on the floor I placed a claim almost immediately as I had great concern because I have young children in my house and they continued to get their legs stuck in the couch due to the defect, not to mention that I needed a functional sofa After waiting a month, someone finally came out and repaired part of the spring, he wasn't exactly friendly, very sarcastic and arrogant and seemed in a hurry When he left he said "its not like it was when you got it but its better than it was" and yes it was better but no not like it was About a week went by and I went to sit down and went right through the couch! I immediately filed another claim After a few days of no response I called checked and they worked this work order into the original claimWaited yet another month to have someone come

This company is a total scamSave your money and do you know by extended warranty through uniters North America
I purchased a sofa from American signature a few years agoI also purchased an extended warranty he for the sofa through uniters North AmericaI have had multiple issues with the sofa, however uniters North America will not cover any of the issues that I have brought to their attention

Uniters is not honoring their warranty and the service representatives are disrespectful to customers
I purchased a sectional from American Signature Furniture about two years agoMy couch started peeling and I submitted a claim to Uniters as when I purchased the item, I was given a warranty by the sales representative which states they cover cracking or peeling on seating areas (see attached) This is the reason I paid for the warranty, otherwise I wouldn't haveThey have rejected the warranty stating they don't know what I am reading but that they don't cover this and I should call the storesI am in contact with the store now, however I believe Uniters should fix or replace what they charged me for, otherwise this is just plain advertising and stealing

I purchased the warranty from the Roomstore who is now closed Uniters approved a settlement back on 6/still haven't received the check
May 10th, I opened a claim with Uniters to fix/replace my chairMay 14th a tech came to my house did a temp fix and called to advise it needs to be replaced 5/I emailed a copy of the receipt5/followed up6/called they advised they would replace (room store closed)so I had to accept a cash settlement of $(chair was purchased in March for $750)6/I signed the cash settlement agreement, my understanding at that time was the check would be released Making several phone calls to find out what is going on, getting different answers as to when I will receive my money 6/I was advised the check had been mailed and would receive in -business days 6/called to confirm check was mailed and was advised that approvals were just granted and the process and I wouldn't receive a check until next month @ this point I asked to spe

I filed a claim on my rocking love seat and they sent a technician out to fix it then the claim was denied and was not given any notification
I purchased a rocking love seat and reclining sofa from Value City Furniture in June There have been mechanical problems with both pieces and they were both serviced by Value City FurnitureOnce the year warranty period through Value City Furniture had passed * had a year warranty with UnitersI initially called to report the same problems I had been experiencing in January of and was told that too much time has passed *** the problem had occurredI called again in April when the rocking love seat no longer reclined and reported that there is still an issue with the metal grinding when you rock the rockersThey sent a technician out who was able to briefly repair the reclining mechanism, which is now broken againI heard nothing from Uniters or the repair technicianI called Uniters on 7/8/and was told that the cl

I made a claim about a broken couch on March I have reached out to them multiple times since and have had no resolution
I made a claim on March Their website says I will hear back within a dayI had to call a week and a half later because nothing was done with my claimSince then, I have never been contacted by them and have had to reach out every timeTo this point, they have lied to Value City corporate (where I purchased the couch) and said they had a technician coming on April and then lied again and said someone was coming April The warranty company is now saying they have a work order scheduled for April 20th, which will just be someone coming to look to see what should be done and then waiting even longer to actually have it fixedThis company is incredibly dishonest and not customer service oriented at all

They are not honoring stains on our tableWe do not know the cause of the stainsProbably, something accidentally leaked through the tablecloth
#XXXXXXXRCIZ purchased at ***'s Furniture 8-20- Uniters denied my claimsSeems from the complaints that this is commonWhat a scam!

Horrible customer service
I purchased the year warranty through *** furnitureAfter owning the furniture set for a year, I've discovered some issues with the sofa set so I filed a claimUniters was quick to send me to a local furniture company who would come out to look at the issuesThe third party contacted me one timeI have since called and emailed to no availHORRIBLE service! If I cannot get in contact with whom uniters has assigned the problem to, how will I have the issues resolved?

Furniture claim not fixed
I purchased a sofa set from value city furniture in I also purchased a protection plan for it which I later found out is provided by UNITERS
I am trying to file a claim to fix some damages to my sofa and the insurance company is saying that they cannot fix it even though it is covered by insurance

I purchased a year warranty plan on my couch which is approxyears old and falling apart and Uniters will not honor the warranty
The couch was purchased at Value City on 12/22/and I purchased the year fabric warranty with it, invoice # XX-XXXXXX-XXThe coverage states it covers rips, tears, and burnsI made a claim and sent photos as soon as I noticed the damage with Uniters NA using the plan and receipt from my original purchaseThis was on 01/06/I never received a response (even though their contract says response within to business days) so I called to check on my claim on 02/16/to the warranty center at XXX-XXX-XXXXMy response was that the claim was closed and that I was notified of this and they claimed it was wear and tear and an accumulation? I was then put on hold to speak with a supervisor, which never happened because I was hung up onI then returned the call and computer assisted answer said I Had calls ahead of me and would be con

I submitted a warranty claim on two pieces of furniture, but was informed by Company that my claim was denied based on a vague, subjective response
Date: January 7,
Claim Dispute Department
Uniters North America, LLC
P.OBox XXXXX
Riviera Beach, FL XXXXX
Claim #: CXXXXXXX
Claim Date: 11/19/XX X:XX AM
Sales Receipt #: XXXXXXXX; XXXXXXXX
Warranty Certificate #: XXXXXXX
Warranty type: Combo
Dear Uniters Service Center,
I would like to formally dispute the argument that the damages reported by the technician fall under the category of exclusions detailed as "accumulated scratching, soiling from wear, tear, maintenance or everyday use"Per the report initially submitted, the damages to the furniture actually fall under the covered category of "damage to wood, bamboo, or rattan furniture"More specifically, the damages fall under several specific sub-categories:
1) "Household food and beverage stains, marks and rings";
2) "Scratches penetrating through the t

Do not let you know what you need to give them and then deny you based on this fact!!!!!!!!!! Waste of money, unethical and a ripof!
I called the company and they were more than quick to deny a claim based on lack of knowing what exactly happenedI told them about a "discoloration" which is not technically a stain in their book, but the furniture is leather so really it is a stainTheir treatment was ridiculous, they keep putting you on hold and continue to deny claimAttempted to speak to manager and had no better luck and continued to put on holdStain and discoloration are the same according to a thesaurus, but apparantly if you say discoloration, you will be deniedThis has been the most frustrating experience with a company that is not legitimate in their warrantyI have had warranties for other products and NEVER had this kind of absolute treatmentWhy buy a warranty that does absolutely NOTHING! They are class act scam artist and should be shut down, they

Uniters North America is refusing to honor their warranty to make every effort to repair our damaged product before replacement
We purchased a dining room table, chairs and sideboard from Macy's Furniture Gallery in October We recently had accidental damageWe called Worrynomore immediately to submit a claim to get our tabletop repairedA technician came out and said it could be fixed, however, he had to submit an estimate and Worrynomore would decide if they wanted to repair or replace the productThey are choosing not to honor their warranty to repair our table, even though it covers structural damage to the finishMacy's discontinued the set, but they have a set with the exact same table and slightly different painted legsThe table top is a complete matchWorrynomore and Macy's said they will not repair the damaged product because it's been discontinued, which has nothing to do with the repairIt sounds like this warranty plan is only a replacement or credit value pl

This company doesn't contact customers about denied claims and then finds ridiculous loop holes to avoid upholding their end of the warranty
We purchased our sectional from a very popular local furniture store in our area and purchased the best warranty package offeredWe had our sectional less than a year when the seams started to separateThe uniters tech came out, inspected the couch, then told us "Call 'said store' when the cushion covers are delivered and they will come out to install them." We assumed the claim was being approved since HE TOLD US TO CALL WHEN WE GOT OUR COVERSWell, three months passed *** we never received our coversCome to find out, Uniters denied our claim because they said the fabric is fraying, not separating, and that is an issue to handle with the manufacturerWe never received a call or anything, they just put a note in their website that it was deniedI would LOVE to know the difference between seam separation and seam fraying!!! So pathetic!!

UNRESOLVED WARRANTY CLAIM
I purchased a warranty for my reclining sectional and the frame is now loose allowing the whole back of the couch to move significantlyI filed a claim and the technician said they were unable to reach meI called and left multiple messages only to be ignored and have my claim cancelledUniters (warranty company) reopened the claim with another technician whom called me the following day to inform me they do not service my area and were also cancelling my claimI called uniters and received no helpI now have a broken couch with a useless warrantyThis is absolutely unacceptableThe warranty states that if it is unresolved or not repairable that a full credit of the original purchase amount is to be issuedConsidering they have failed multiple times to even solve this problem I feel hat the credit is due, immediately

bought 7yrs warranty thru MAcyworrynomore,Uniter too many involved to repair sofa/reclinerrun around between cotech dont order parts mths wait
uniter/worrynomore their tech comes don't order parts and no communication between tech and colast visit tech 5/no order is placed till 6/when called cust servhave no clueneed sofa repaired in days as we are movingwaiting for mthsfor them to workclaim # cXXXXXXX-X/
claim cXXXXXXX-X/last tech came 5/suppose to order parts- nothing as of 6/orderedNEED URGENT ATTENTION AS THEY HAVE WORSE SERVICE,LACK OF COMMUNICATIONUniter/Worrynomore tech don't communicate to order(daorder placed) and it takes 8-weeks to get one little parts and its customer responsibility to call back and then schedule for tech which is another 3-weeks

Seam separation on couch there are also additional scratches on the couch and scratches on the tableCompany refused the repair due to accummulation
I purchased furniture with warranty in January of I filed a claim in January I could not get an appointment until the end of the month and then they canceled that appointment and gave me another one and canceled that one due to the weather between the first call and the actual evaluation, more damage occurred to the furniture and now they are refusing to repair itI am totally displeased with the company at this pointI have tried to make contact with them and they have refused to respond to my emailsI am going to file an appeal with them
If the warranty covered seam separation and punctures spills etc, why are they throwing the accumulation of damage at meHad they came out when I first called, we would not be having this issue

Honor warranty purchased for sofa
We purchased a sofa sectional from American Signature and at the same time was sold an extended protection warranty at almost 25% of the cost of the sofaWe filed claim on 2/as we had a rip in our sofaRips are clearly covered in their warranty disclosure
We waited almost two weeks for a rep (DrFurniture) to come outHe was at our house maybe minutes to confirm the rip and took several pictures
Uniters has denied our claim as peeling which is not coveredWe never reported the peeling issue we are also havnigThe couch is clearly ripped as we initially reportedWe called DrFurniture and they have confirmed their report clearly stated it was rippedAttached is a photo showing the rip in the couchWe are worried as we have two small children who pick at the stuffing which is coming out
We have given Uniters every opportunity to honor the claim but they have deniedOur next recourse is to take them to courtBased on the n