New England Diamond Exchange of New Hampshire

Purchased sectional from Mays in 2012, while my husband was in hospice care at home he soiled one sections
Macys will not stand behind the warranty product they sold and state it is not within Uniters
Geeta Chohan
2:PM (hours ago)
to me
***,
The set has been discontinued and cannot be replaced
I will send the request to Worry No more to see if they can come up with some optionsThis is a worry no more issue and has to be handled by them
Thanks
Geeta Chohan Omnichannel Presidential Correspondent
Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Email:***@macys.com

Unwillingness to Fulfill Warranty Breach of Contract
I purchased a sectional sofa for $on 9/9/and an additional sum for a 5-year Uniters warranty I filed a claim with Uniters on 12/22/for buttons falling off the seat cushions A technician came out and recommended replacement of seat cushions in 1/ I received an email from Uniters on 1/13/saying the cushions were ordered When I hadn't received the cushions after the weeks window as promised, I called Uniters on 4/20/and the agent said she would email the parts department and have someone from parts call me I did not receive a call I called again on 5/9/and received the same response and was dispatched to a "manager's line" where I left a message asking for a call back Still, I received no call from parts or any manager I called again on 5/16/and expressed my frustration as I received exactly the same response, that the agent would send an email to the parts department On 5/16/16,

Problem date is 11-17- Purchase date is 3/12/
Model #XXXXXXXXFSBrand Full sleeper sofa walnut bonded leather/polyurethane $MC
In Nov., couch started to peel United sent someone to look at it and denied our claimClaim #CXXXXXXX, dated 11/17/They say in their dispute that it doesn't cover the seating area, but I have peeling on the arms and the back of couch I disputed the dispute, but never heard from Uniters, NAWarranty was for years I have copies of receipt and the protection plus certificate

Recently received a replacement of a sofa poor quality keeps ripping, tearing, cracking, and peeling
Recently received a replacement of a sofa poor quality keeps ripping, tearing, cracking, and peeling - SENT UNITERS AN IMAGE AND THEY CLAIM IT'S NOT COVERED BUT I WAS TOLD IT WOULD BE looking at the twitter posts, this is not the first time people are having issues with Uniters, I don't understand how they are still in business

Please don't purchase this warrantyIt's a shame that I thought it would be the right protection for my furnitureAs soon as there was chipping on my dining table, I submitted a claim and it was deniedThen I called to ask why and they said I selected "scratching" as an optionI said ok, so let's change it because it's a chipThe agent said no I can't do that and then proceeded to read my claim interrupting me, and said to let her speak first! I have not ever had such a rude customer service agent be so uncaring and unwilling to listen to the customerNEVER ever again would I purchase any type of warranty from this companyI had accidental stains and they also will not cover them and said that it's out of my time frame and not coveredMy brochure clearly says they are coveredThis is a bogus company and just makes a customer go in circles and they provide NO service whatsoeverYou have been warned and I really wonder how they stay in business with such bad servicesI'm beyond disgusted

The power went out on my power reclinerService guy came out a couple of days after I filed the claimHe didn't have the right motor to fix the chair however he left a hand held remote so that I could use the chair until the motor came inHe was back a few days later with new motor and all is repaired nowOnly took about a week from start to finish and I am extremely satisfied

I have filed several claims with the warranty company to have accidental damage on my couch repaired Uniters continues to deny coverage
On 10/15/I filed a claim for damage that my son did to our leather couch I described the damage and sent pictures, and was told the damage was not covered because it was a "scratch" and scratches were not covered I disputed the claim saying that it was a tear that my son had accidentally caused They then came back and claimed that it was "cracking and peeling" and that is not covered, but directed me back to the store who would give me a prorated refund That would not even cover the cost it would take to repair On 11/10/I again refiled a claim, this time being certain to refer to the damage as a "tear" Uniters will find any way to use the warranty wording to get out of providing the service that I paid for A service technician came out and took photos I then heard back again saying that it was "cracking and peeling", which

We have seam separation which is covered under our warrantyHowever, no service has been provided to remedy the seam separation on our couch
I've sent pictures to Uniters revealing seam separation on our couch purchased at Macy's Furniture in Paramus, NJ
I was notified by Uniters seam separation is covered under our warrantyI spoke with a lady, Natalie, at Uniters who indicated as such and advised I again file a claim/disputeNothing has happened
I was also informed by Natalie that I would have to "jump through hoops" if I wanted to get my warranty and that "it's a part of life"I thought paying for the warranty service in full was enoughEspecially, as we've purchase Uniters warranty on multiple furniture pieces and this was our first inquiry, ever
I hope we can rectify this matter and that Uniters will uphold their service which was paid for in full
If in fact, Uniters will not uphold their service/warranty, we are formally requesting a full refund of our

Our experience with worry no more and Uniters was great Our cat vomited on our couch on Friday I called it in, and sent over a picture, and they sent out a technician on Monday to clean it It was a quick and easy process I highly recommend

Warranty for use damage denied, and information given by telephone representatives
Power reclining sofa, loveseat, and recliner were purchased on 5/25/16, and a warranty was purchased from Uniters NAin November, when reclining the recliner, suddenly I heard popping, and noticed pieces of wood on the floorUpon inspection I noticed that the frame mechanism was tearing away at the wood base of the reclinerA claim was submitted to Uniters on 11/14/16, and a technician was sent outTheir service person sent out stated it was delivery damage, after the recliner had been being used for several months, and stated that he would recommend replacementShortly there after I received a request from Uniters for a copy of the bill of sale, which I uploadedI heard no response back, so I looked at the status online in December, and saw it stated the claim was closed without seeing a response yetI called their toll free number and asked about the status, and was told that the

This was the most efficient claim I have ever had They handled the problem right away They kept me informed as to the progress and once the repair was scheduled they sent me a picture of the person that would be doing the repair This was most appreciated Also, the repair was done just as efficient as the scheduling

Technician came for a repair and stain removalRepairs and removal was not done/not done properlyCustomer service will not help
Technician (sub-contracted from Uniters NA) came for repairs and pet stain removal on a couch on Saturday February 6thWas in unmarked car with no uniform, could not properly identify himselfRepair was done improperly and not securely (a board was screwed crooked into existing broken support in couch backing), stain was not dealt with as he forgot the equipment to do soSprayed couch with "odor remover" in an unmarked Home Depot bottle before my authorization, and was unable to tell me what was in the bottle, or if if the product would be toxic to my pets.Technician called customer service to make appointment for stain removal, put me on the phone and walked out of the house and leftNo paperwork or information given to follproperlyCustomer service hung up on me multiple times when I called and asked for the issue to be resolved Technician

I had opened a claim on 10/02/for a furniture item I had purchased from Macy'sMy claim was denied indicating that the damage was not covered under worry no more protection planI reviewed my protection plan and this is covered based on the following:
Accidental Rip, team, Burn, Cut, or Puncture
Based on this coverage, I would like you to reverse your decision and have this sofa repaired immediately
Here are some additional details about my claim:
Date of Purchase : 01/30/
Date of Delivery: 03/22/
Date of Accident : 10/2/

Fraudulent Coverage
I never purchase warranty plans for damage replacement plans because I have always believed that all of the companies that operate them are like UnitersIt sounds great when you purchase the warrantyHowever, when you file a claim, they always have a reason to deny itI have a blatant tear in the cushion of a sofa any my policy specifically covers "tears, rips and punctures" Uniters, after reviewing my claim, somehow considers this damage to be "seam separation" and declined my caim by asking me to refer to terms of warranty Nowhere, however, in the warranty does it differentiate with between a tear and a "seam separation" nor does it define any of these terms Without a specific delineation or definition of different types of terms, I'm not sure how one is supposed to differentiate between a tear and a seam separation as they are one and the same A seam separation is a tear - Just in a certain location Of course, Uniters would not be able to stay in b

January 2,
*** J ***
*** *** Way
Palm Beach Gardens, FL XXXXX
Uniters Warranty Service
P.OBox XXXXX
West Palm Beach, FL XXXXX
Re: Warranty Service Denial Claim CXXXXXXX
Dear Sirs:
I purchased a reclining sofa, reclining love seat and warranty service from *** Furniture on June 28, with delivery on July16, Please note that I was never given warranty service information nor was the information on the purchase given to UnitersIn October, I noticed some leather peeling on the sofaAs the months passed I noticed more areas peelingI contacted *** and was given the phone number to contact Uniters to file a claim
I filed a claim on my reclining sofa on December 15, The same day I received an email from Uniters stating that my claim was denied as the time when I first noticed the peeling was beyond the days allowed to report a claimI gave the date on the claim as the day that I first noticed to problemThe

The "PROTECTION" only serves to cover the company after receiving your paymentAll the small print protects them from actually taking on any plan of action to service your claimI purchased this plan in and specifically chose it since it was a fabric sofa and I have two small childrenIn I ran out of the cleaning product they provide and noticed stains would resurface and were extremely noticeableI put in a claim, which of course they do not make easyYou can do online, but you must register, have all your receipts and original plan (shouldn't they know their plans?) so I decided to call without registering etcThat phone call took a good minutes and you have to then reply to an email and send pictures asapThey will not just take your concern and come see what the issue isI took several pictures but had one stain that was largely of my concernI was emailed denying my claim(no surprise based on other customer reviews I've just seen) saying it was an accumulation of stains not just one, they don't cover more than one apparentlySo if a stain appears it is required you call and go through this process of making claims for every individual stainThis is a waste of everyone's timeI included the pictures of other problem areas since I figured if someone was to come out and clean them, why not make sure the entire sofa is clear of problems?! Either way, the moral of the story is they will deny your claim without even bringing someone out and attempting to fix the issueThey offered no other response to their lack of service except to point out the fine print, so I had asked for a refundI was told I would be refunded at 100% since no claim was paid out and essentially have not used their servicesAgain, more work on my part I can not simply send an email and copies of receipts, I have to do a written letter, print and put all together, stamp it and mail it outThey make sure that even with all the technology to make the process difficult for your refundLetter will be in the mail today lets see what else they come up with to keep some of my payment

Technician finally came after canceling on us times and I was informed the sofa could be repairedWorry no more is now refusing to repair/replace
Date of purchase 9/2015, delivered on 10/13/2015.model number XXXXXXX reference number XXXXXXXX sales rep Claudette *** payment amount 2, sectional sofa piece in chocolate brown purchased the worrynomore year protection plan For After cancellations technician finally showed up and I was informed that my sofa could indeed be repaired or replaced and not to worryAfter sending pictures numerous times and explaining the situation worry no more is refusing to honor the warranty.I feel they are not a honest companyAnd as I explained to them many times there are spaces and separation as well as wrinkled cushioning.in the section There is no fading and we take very good care of our furnitureThis is very unfair I would like my sofa replaced or repairedWorry no more Uniters is a complete fraud and a rip off t

This "company" is the absolute worst I have ever dealt with in my life When I called to file a claim, not only was I denied, but the representative I spoke with on the phone kept interrupting and speaking over me I had enough of this unprofessionalism and wanted to speak to their boss When I spoke to the representative's boss, she had no valid explanation and gave me one word answers I demanded at that point to speak to a regional boss and explain why my couch will not be repaired, even though I purchased this warranty specifically to cover damages When I spoke to their regional boss, all she could do was apologize and would not bend on a $dollar repair This is a pathetic excuse for an insurance company and I highly recommend anyone looking to purchase "insurance" from this garbage company to go elsewhere It will take an act of God to fix your furniture, and they'll insult you while filing the claimI have never publicly complained or went to this extent of a review, but I feel like people should know about my horrible experienceIf I can save someone else some trouble, I'll feel better If I could leave stars, I would

purchased reclining leather sofa and chair in 9/15/ during the last months the stuffing has shifted putting the frame in direct contact with the user at the time of purchase we were convinced by the salesman to purchase an additional year warranty from Pure Promise this warranty is a pure scam my wife contacted both *** and pure promise to file a claim and was denied by both even though the brochure and salesman told us the fill and the accidental tear would be covered
Product_Or_Service: purchase
Order_Number: XXXXXX

Called to file a claim with worrynomore protection plan and by some loophole they denied me
Salescheck# XXXXXXXX
Supervisor Allen (would not give full name or any work ID#)
I purchased a sectional with two recliners from *** and also purchased the worrynomore plan I called to make a claim the rep asks when did you first notice this I said I said a couple months or about a month agoThe rep takes it upon herself to estimate it at exactly days from nowI never gave an exact specific date because I didn't think this is relevant but she said now your claim is declined cause you did not file it days priorI am like hold up I didn't even tell you an exact date of when it happened if I knew they needed the exact date I would of provided itSo now I am scammed out of my protection plan on this piece because they want me to pay out of pocket for me to fix what's wrong with it in the first placeI payed $for the planI mean this is a year protection plan how would yo